Rent-A-Center

  www.rentacenter.com
  www.rentacenter.com

Rent-A-Center Reviews

Updated 17 October 2014
Updated 17 October 2014
476 Reviews
2.5
476 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
37 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 42 reviews)

  • Pretty decent pay considering you need no experience (in 38 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 37 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 88 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Assistant manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center

    Pros

    You get to leave the store during the day delivering product or flyering

    Cons

    Nasty work environment, rude people, you have to hound people morning noon and night, bosses hound you if your not selling whether you are on delivery all week or not

    Advice to ManagementAdvice

    Slow down training process. Give each applicant plenty of time to learn a section before going on to something knew andexpecting them to automatically understand how or why your doing it that way.

    Doesn't Recommend
  2. 1 person found this helpful  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    good company good benifits

    Cons

    must have a valid drivers license without any problems cause first 6 mo you will be driving

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    It was a very demanding job. It gave me challenges which I love.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Credit Manager in Morristown, TN (US)
    Former Employee - Assistant Credit Manager in Morristown, TN (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    It gave me challenges. It was fast pace for the most part. Everyday there was things that was the same yet different. I enjoyed the physical labor and the clerical demands. My co-workers were wonderful. The management was understanding when it came to family matters.

    Cons

    Sometimes upper management didn't value anything it was always about numbers more than what you had accomplished.

    Advice to ManagementAdvice

    Promote more and value your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Customer Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Chicago Heights, IL (US)
    Former Employee - Customer Account Representative in Chicago Heights, IL (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    I liked working with customers
    I liked providing good customer service
    I liked selling products
    I liked helping people in need
    Decent pay

    Cons

    Having to do office work and make deliveries
    Having to repo merchandise
    Constant collections calls and harassment
    Overtime is not an option.
    Not much schedule flexibility

    Advice to ManagementAdvice

    Create a positive team environment. Do role playing to motivate sales. Discuss sales strategies. Promote team dynamics. Create positive work environment with less negativity. Hire people to specifically do deliveries and repos so office staff can focus on customer service and sales. Less long 12 hour days of work. More sick time and vacation days. Promote continuing education. Create part time opportunities.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Good Experience to add to a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Akron, OH (US)
    Current Employee - Assistant Manager in Akron, OH (US)

    I have been working at Rent-A-Center full-time (more than 5 years)

    Pros

    If you love customer interaction. This is the place for you. The pay is great and the customers are great.

    Cons

    Long hours, no work/life balance. There is not enough diversity in this company. I have only met one African American female Store Manager since I have been with this company.

    Advice to ManagementAdvice

    Times are changing and District Managers need to be able to adapt.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It was a great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Bullhead City, AZ (US)
    Former Employee - Store Manager in Bullhead City, AZ (US)

    I worked at Rent-A-Center (more than 5 years)

    Pros

    lots of medical coverage for employees

    Cons

    not alot of time for family

    Advice to ManagementAdvice

    please take care of your team and they will take care of you

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    No piece of mind while working at RAC. Always in fear losing your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time (more than 10 years)

    Pros

    The customers and coworkers were great people. Great pay and benefits.

    Cons

    Absolutely no work/life balance. What is the point of great pay if you can not enjoy it.

    Advice to ManagementAdvice

    Get back to the roots of what made the company great. Pay your customer account representatives a better hourly rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Long hours, no appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI (US)
    Former Employee - Assistant Manager/Sales Manager in Honolulu, HI (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Great co-workers, extensive training, knowledge, experience, great benefits, lots to do, keeps you busy, quick promotion for those that management feels worthy

    Cons

    Long hours, no appreciation, no recognition, no fun or down time for support staff/employees, upper management enjoy lunches and fun days. Management take credit for accomplishments of staff

    Advice to ManagementAdvice

    Appreciate your staff, give credit where it is deserved, not take credit when not warrented

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Rentacenter has taught me a lot, I've enjoyed it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Texarkana, TX (US)
    Current Employee - Assistant Manager in Texarkana, TX (US)

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    Good benefits, great pay, off on Sundays.

    Cons

    Long hours, not enough family time.

    Advice to ManagementAdvice

    Na

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Fast paced enterprise, focused on stepping up to the next performance level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX (US)
    Former Employee - Anonymous Employee in Plano, TX (US)

    I worked at Rent-A-Center full-time (more than an year)

    Pros

    Excellent people, lots of opportunity to take on more challenges and try new things. If you're focused on the customer, or serving the needs of the people who serve the customer, you can do great things.

    Cons

    Culture has a very short view of the future... strategy is anything that takes place 6 months in the future. Just learning project planning, not yet doing portfolio management. Difficult to get buy-in for activities that will produce results in more than 6 months.

    Advice to ManagementAdvice

    The drive under the former CEO to move towards a servant-leader culture had the possibility to create greatness. I'm really uncertain if the current obsession to give the market quarterly estimates and then drive to those numbers is serving the long term needs of the organization.

    Recommends
    Negative Outlook
    Approves of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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