Rent-A-Center

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Rent-A-Center Reviews

Updated 19 August 2014
Updated 19 August 2014
465 Reviews

2.5
465 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
21 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 40 reviews)

  • Pretty decent pay considering you need no experience (in 36 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 34 reviews)

  • Long hours, the whole concept scams low income people andshould be illegal (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Consistent inconsistent direction, leadership, and expectations in the last couple of years,.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director of Operations
    Former Employee - Regional Director of Operations

    Pros

    Compensations was very good, if you were on the old pay scale.

    Cons

    Work life balance was horrible. Weekends off were unheard of and almost anti religious in this environment. Expectations for field level and district level employees was unattainable.
    We were told of great and exiting upcoming things, which all to often never materialized, despite informing out team members and clients. Constant back peddling and re justifying company direction.

    Advice to ManagementAdvice

    Would not recommend. Study the stocks, the expectations, and extreme changes going on in their home office and executive levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    they dont really care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Ogden, UT (US)
    Current Employee - Store Manager in Ogden, UT (US)

    Pros

    you have work everyday of he year

    Cons

    long hours not enough pay

    Advice to ManagementAdvice

    some of your dm's don't really give a crap about their managers they ask them to do things that they know are not right, and when the crap hits the fan they turn the other way and act like they had no idea? you have lost a lot of good managers because of this! they are in it for themselves only,a paycheck they only pretend to care. Just look at the stores that have lost good managers and see what happened to the BOR after they were gone - look at that stat and you wont wonder what is going on?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Terrible company if looking for tenure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Aberdeen, NC (US)
    Former Employee - Store Manager in Aberdeen, NC (US)

    Pros

    Decent pay, off on sundays, fairly flexible scheduling.

    Cons

    Heavy workloads, short staffing, changing district/regional management. Stressful work environment. Once at a store management level, its extremely tough to increase your pay.

    Advice to ManagementAdvice

    Keep better district managers in place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It was a decent position. I enjoyed the sales part but doing deliveries and repos were the part that I disliked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative  in  San Jose, CA (US)
    Former Employee - Customer Account Representative in San Jose, CA (US)

    Pros

    Sales experience is probably the biggest pro you can get out of the job. You get paid weekly another plus.

    Cons

    The cons are that the job requires you work long hours and can be highly physically demanding if you are doing deliveries.

    Advice to ManagementAdvice

    Make more responsible sales. Don't just give anyone anything just to get the sale but have the merchandise returned in a week. Taking time off is seen as a bad thing, that needs to change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Business Management 101 ( Get Paid to Learn)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager  in  Oklahoma City, OK (US)
    Current Employee - Customer Account Manager in Oklahoma City, OK (US)

    Pros

    The work is diverse and rewarding. The training you receive is an invaluable resource that will help you succeed for the rest of your career in any business. Stores average 5 to 7 employees so the atmosphere is like having a second family. It's all around awesome.

    Cons

    Not very flexible with time off. The needs of the company seem to come before the needs of the employees sometimes. And count on working Saturdays

    Advice to ManagementAdvice

    Give the little guys more incentive to be the best. The store managers have something to compete for, but the success of any store is without a doubt a team accomplishment.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It's a Numbers Game and you have to be "IN" with your Boss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager  in  Houston, TX (US)
    Current Employee - District Manager in Houston, TX (US)

    Pros

    Benefits are good, You get to know your customer VERY WELL!!! Your Employees Can be a Blast!

    Cons

    Company is not living is Motto at all. Communication is a lack thereof. Expect not to see your Family! Seriously!!! With the Exception of Sunday!!!

    Advice to ManagementAdvice

    Instead of Barking Rules, get down and Dirty! Especially the RD's & VP's who havent ran a Store in 5-8 Plus years! Things have Changed, they are not how they used to be. Have an open ear and listen to your employees at times.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Fun progressing company growing from mid-size to large

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director IT  in  Plano, TX (US)
    Current Employee - Director IT in Plano, TX (US)

    Pros

    Work Life Balance, Commitment to core company values of respect and servant leadership, opportunity to learn new technologies. Constantly seeking new lines of business to grow.

    Cons

    Relies too much on People, not enough on Process & Technology to accomplish goals. Growing pains.

    Advice to ManagementAdvice

    Exciting times...lead us to success!

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Overworked, underpaid managers, poor treatment of employees and customers...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    For individuals without a college education, the pay is pretty fair, until one enters management.

    Cons

    Managers are underpaid, responsibilities are often over-exaggerated and unreasonable. Where I was employed, treatment from one person to the next varied by how much you "fit in with the boss". Shifts are usually 10+ hrs a day, and often merchandise deliveries run over; keeping the manager and the employee even longer at work.

    Advice to ManagementAdvice

    Invest into your management team! Most of the managers are employees that took customer applications and "rolled the deal",,, thus had a lot of sales.... big deal, as most are garbage on the books, but looks like a lot of activity from the employee. They (managers) have no formal training on how to talk to employees or customers, the have no experience with labor laws, human resources and most of the time little to no experience on RAC paperwork, processes, systems.... etc. Management training classes can be broken into separate classes... keeping some in the store while others are learning. Invest some of your 4 billion in sales...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great experience with lots of advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager  in  Phoenix, AZ (US)
    Former Employee - District Manager in Phoenix, AZ (US)

    Pros

    Training program good and competitive salary.

    Cons

    Terrible work schedule with days off if any staggered, and no work life balance.

    Advice to ManagementAdvice

    Need to have more work life balance that you preach it seems the only employees with work life balance are regional directors and above.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    Pros

    Great work environment and direct supervisors are awesome. All full time positions with insurance and employer matched 401k.

    Cons

    Long work hours, at least 50 hours per week from 8:30AM to 8:00PM.

    Recommends
    Positive Outlook
    Approves of CEO

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