Rent-A-Center

www.rentacenter.com

Rent-A-Center Reviews

Updated 29 January 2015
Updated 29 January 2015
532 Reviews
2.4
532 Reviews
Rating Trends

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Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
58 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 45 reviews)

  • Pretty decent pay considering you need no experience (in 33 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 39 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Work - No work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Rent-A-Center full-time (more than a year)

    Pros

    Great Co-Workers, Interesting Work, Employee Purchase Option

    Cons

    Hours (12 plus hour days), No Work-Life Balance, Low Pay

    Advice to ManagementAdvice

    You talk about work-life balance but there is none! Adding 1-2 more staff to the stores will allow for split schedules that will allow staff to get home at a decent hour to spend time with the kids. There is no reason to make employees work an open to close every day because Im sure you don't!

    Disapproves of CEO
  2.  

    Horrible Work Ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Representative in Waterbury, CT (US)
    Current Employee - Customer Account Representative in Waterbury, CT (US)

    I have been working at Rent-A-Center full-time (more than a year)

    Pros

    Great Pay, Opportunity for Advancement

    Cons

    Long Hours, Bad Training, Horrible Management

    Advice to ManagementAdvice

    Rent-A-Center has to be,by far, the worse company I have ever work with. The training process takes about 3-5 weeks to end up doing exactly the opposite of what you have learn. Your store manager wants you to become pushy salesman and the most ruthless collection agent known to man. And don't bother calling a district manager because they are the ones giving the order(according to your store manager) and if you file a complaint through HR you will never hear from them. And you will be constantly threaten that you will lose your job if you don't do as they say or meet the numbers.

    This company revolves them self with numbers, both in the collections and Sales. If not kept all hell breaks lose. During my 1 year experience with RAC, I came to see a lot of employes and managers come and go for not meeting the numbers, so be ready to meet them especially if you work on the lower class area.

     And in another note if you are applying for RAC, please consider the fact the you won't be home for a very long time because you are demanded to work over time (50+hrs) all the time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    NO JOB SECURITY

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    PAYS WELL lots of benefit options

    Cons

    no job security
    your job to make people pay

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Credit manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Indianapolis, IN (US)
    Current Employee - Assistant Manager in Indianapolis, IN (US)

    I have been working at Rent-A-Center

    Pros

    Great pay good benefit of every Sunday

    Cons

    No job to home balance they cut the maximum hrs to 45hrs but all they did was allow manager to have employees come in later still leave late I see other store are doing great store morale where I work is down on the ground all coming from a egotistic control freak and no respect for no other employee opinion manager who thinks only words that counts is his then u got upper management that are aware of the situation and don't do nothing just by knowing manager has higher turn over rate in district been with company 6 month seen 5 ppl either quit or transfer out

    Doesn't Recommend
    Negative Outlook
  6.  

    An OK experience the 2nd time there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Technician in Chicago, IL (US)
    Former Employee - Electronic Technician in Chicago, IL (US)

    I worked at Rent-A-Center

    Pros

    When they had the accounts, times were good. Some OT but not excessive. A fairly relaxed atmosphere. Limited opportunities for advancement or growth. Compensation was OK. Health Insurance became expensive.

    Cons

    Upper level management in service failed to acquire new service accounts from outside vendors. They ran off the new accounts they got in 2006 by raising their rates too high. Service techs bore the brunt of the work slow downs. Too many of us wound up using our paid time off to make up for days with no work. This company operates their service like this. Slightly over staffed and you wind up with a part time job when you start to add up the hours and your pay at the end of the year.

    Advice to ManagementAdvice

    Your failures to grow the business resulted in a lot of heart ache for technicians.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Micromanaged and poor facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lansing, MI (US)
    Former Employee - Anonymous Employee in Lansing, MI (US)

    I worked at Rent-A-Center

    Pros

    Made good money while employed here. Rent to own is a high stress low reward business. Owners of franchise will take care of the people (if your numbers are in line).

    Cons

    Long hours no life. Training needs a lot of work. Micromanaging a manager is horrible. Store in Lansing is falling apart, to small to conduct proper business for a rent to own company. Delivery truck is falling apart. Manager takes credit for everything without giving praise to those who actually accomplish goals.

    Advice to ManagementAdvice

    Salaried employees working 60 hours a week is bad for business. Consider giving at least one Saturday a month off.

    Doesn't Recommend
    Negative Outlook
  8.  

    Great company to work for, until upper management stopped listening to the employee's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time (more than 10 years)

    Pros

    RAC was a people company, Mission " To improve the quality of life for our customers and our employees. They gathered suggestions from employee's to make the company better and RAC threw.

    Cons

    They promoted upper lower management people to upper management. They did not have the experience or ability to be VP's. No one was watching the ship and they made some bad decisions. By the time they realized the mistakes Aarons was knocking at their door.

    Advice to ManagementAdvice

    When you visit stores talk to customers, stop treating employees and ask them what needs to be done to get the business back. They have the answers! Keep your personal feeling about RAC collections procedures to yourself, this program has worked for 40 years and very time you mess with it , it costs, not only in customer loss, but also in revenue and profit. You have stopped calling fallout more times then I can remember, it does not work!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Dallas, TX (US)
    Current Employee - District Manager in Dallas, TX (US)

    I have been working at Rent-A-Center full-time (more than 5 years)

    Pros

    Pay for performance. Top performers are recognized & rewarded. Great advancement opportunities. Competitive compensation. Full range of benefits. Expectations are fair & realistic.

    Cons

    Business demands can be challenging with current staffing model/hours model. Most Team Members complain about the long hours. Customer base presents a challenging environment.

    Advice to ManagementAdvice

    Let your Leaders LEAD.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Tampa, FL (US)
    Current Employee - Account Manager in Tampa, FL (US)

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    Overtime, good starting pay. Paid vacation. No experience needed. Everyday is different.

    Cons

    Work life vs home life. Bugs bugs bugs. Number based job.

    Advice to ManagementAdvice

    None

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    There is opportunity for advancement at the store level. SMDP training will prepare you to work anywher. In RTO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Rent-A-Center

    Pros

    Great pay as well as opportunity to advance as a store manager. Corporate does not allow you to do your job on your own. The DM runs your store.

    Cons

    -Have to be a fast paced learner
    -Everything falls on you whether your at work or not.
    -Have to keep Sales and credit numbers at standard or above.

    Advice to ManagementAdvice

    -Corporate needs to step back and allow managers to run their stores.

    Recommends
    Negative Outlook
    Approves of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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