Restaurant Technologies

  www.rti-inc.com
  www.rti-inc.com

Restaurant Technologies Reviews

Updated 16 October 2014
Updated 16 October 2014
25 Reviews
2.7
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jeffrey R. Kiesel
17 Ratings

Employee Reviews

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  1.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Technician in Burnsville, MN (US)
    Current Employee - Help Desk Technician in Burnsville, MN (US)

    I have been working at Restaurant Technologies full-time (more than an year)

    Pros

    Great team environment endless advancement opportunities for hard workers
    Director of I.T. was an amazing boss, who took care of his employees and genuinely cared about them. Was excellent about training opportunities and truly understood the value of training good people so they could perform their jobs better. Was always willing to assist with career development and outlining a clear path to career goals.

    Cons

    As with any organization, there is always pain associated with growth

    Advice to ManagementAdvice

    Don't forget about work/life balance

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Drive to succeed, drive harder to succeed, drive even harder ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Empolyee in Mendota Heights, MN (US)
    Current Employee - Empolyee in Mendota Heights, MN (US)

    I have been working at Restaurant Technologies full-time (more than 3 years)

    Pros

    They attract good people, the current staff (at corporate) is approachable and typically helpful. The location is nice and they have a great position in their market space. Potential for the organization is high.

    Cons

    The company is highly aggressive -- sometimes they bite off more than they should and try to fit execution into unreasonable time frames. This leads to long hours with high stress and burn out potential. They seem to be going through a lot of leaders recently. Benefit program leaves a lot to be desired.

    Advice to ManagementAdvice

    There has been heavy focus on Sales and depot operations -- which is absolutely key. Make sure that the areas that support Sales and Operations are making good decisions and choices (HR, IT, Marketing, Product Development ...)

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    good company, easy work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver in Cerritos, CA (US)
    Former Employee - Driver in Cerritos, CA (US)

    I worked at Restaurant Technologies (more than an year)

    Pros

    four days off easy work.

    Cons

    master drivers, bad people some of them.

    Advice to ManagementAdvice

    re-test master drivers, they got the answers from all management.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant Technologies full-time (more than 5 years)

    Pros

    Atmosphere, schedule flexibility, peers, fun events, location.

    Cons

    Pay, CEO, work-life balance, direction of company, benefits.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    good pay, new trucks, job is easy, 3 days a week ,4 days off.

    Former Employee - Driver in Cerritos, CA (US)
    Former Employee - Driver in Cerritos, CA (US)

    I worked at Restaurant Technologies full-time (more than an year)

    Pros

    money is all ways there. work 40 or more hours a week all the time ,new management 100% better than the one before. good place to work.

    Cons

    Just be careful with some of the master drivers. They're not to friendly and they think they own the company. Whatever goes wrong out there they try to blame you for it. They don't clean out the fill boxes and they don't pull out all the wastes and they blame the others for it.

    Advice to ManagementAdvice

    Keep up the good work.

  7. 1 person found this helpful  

    Beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager
    Current Employee - Service Manager

    I have been working at Restaurant Technologies full-time (more than 3 years)

    Pros

    working with some really good people, including some in our corporate office. flexible i.e. being able to come in & take off when you need to, but see below

    Cons

    while you can work a flexible schedule, you're always on call, it doesn't matter what day, hour, holiday, you WILL be working even when not at the office. you constantly hear that the sky is falling i.e. we aren't profitable enough. truth be told, our CEO is an idiot. we were bought out 3 years ago with the goal of growing the company then selling it, nothing wrong with that, but our CEO is incompetent as evidenced by his "business plan", leadership style - (don't question anything!) and continuing bungling judgment. his advice to a company survey saying we don't have enough employees to do most jobs? "you'll have to work long hours and more days". He brought in a consultant a few years ago who was as dumb as him and helped cripple the company, to which we still haven't recovered. He forced out the guy who founded the company, and announced it in a very short email late on a Friday afternoon. He promotes a brownnosing & incompetent atmosphere, and surrounds himself with like minded fools. The emperor has no clothes! (and no common sense)

    Advice to ManagementAdvice

    It's time for a change at the top. The buck is suppose to stop with the top person, but lord knows it's never his fault. Time to be a real man - admit you have failed as a CEO, and resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Be careful...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant Technologies

    Pros

    Most coworkers are friendly, helpful. Certain departments are well managed and great to work for (call center, facilities).

    Cons

    Management could be better. Only concern is the bottom line - and they don't care about how decisions affect employees. In the past 6 months, there were layoffs and most of IT and HR is outsourced.

    There is NO work/life balance. Management expects all employees to do the work of 2 or more people and no matter how hard you try - if you don't keep up with their unrealistic timelines, you're out the door.

    Only group that ever receives recognition is the sales team - even when they don't make plan. No other group receives recognition or training. No opportunities to develop within career. Very limited opportunities to move up.

    Beware if you consider joining. It all seems great in the beginning...and then you go from hero to zero over night.

    Advice to ManagementAdvice

    Listen to your employees. Don't ignore their suggestions or ideas. Just because it's not a problem for you, doesn't mean it's not for your employees.

    Invest in your employees. Train more people than just sales. Make it a place where someone finds more than just a job - they find a career.

    And find someone to lead your IT department. It's painfully obvious there is no leadership and no common direction. And again, invest in the department. Give them the tools to do what you tell customers they can do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Work is life...life is work...balance? What's that?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mendota Heights, Dakota, MN (US)
    Former Employee - Anonymous Employee in Mendota Heights, Dakota, MN (US)

    I worked at Restaurant Technologies full-time (more than 3 years)

    Pros

    The people. All want, or at least wanted to make the company something special. A CEO who is focused on his stock options is destroying what was once great about the company.

    Cons

    "You Matter", "I'm All In", RTICares. All tag lines used to communicate to the organization. What matters is the sales team...only because that is the only business unit the CEO understands. Investments are made here, however the support teams in Operations and Corporate services are understaffed and overworked. Outsourcing is becoming more prevalent, with downsizing seen in HR and in IT. It'[s sad because a couple years ago employee engagement and morale was through the roof. Today, constant infighting, politics and resentment have led to attrition and loss of key resources. The company is imploding, financially and intelecturally. The smart employees will realize that "they matter and RTI does not". The right employees will realize that they are "all in" in looking for a new job. And...RTICares? About stock options and short term gains before the company is sold and the exec team cashes out and leaves the trainwreck of a company.

    Read all the other reviews. It is truly a sad story and the leader is to blame.

    Advice to ManagementAdvice

    Please recognized that Jeff Kiesel is not the leader this company needs. Leanne Branham should be in this role as she gets operations and RTI fundamentally is an operations organization. Public speaking - Kiesel stumbles through his notes and cue cards...how hard is it.? Look to Copeland as to what good is. Get to know your employees. Talk about something other than your football days, or your kids in private schools. Do you know how hard your employees have it with the hours and demands you put on them? Empathize with them, relate to them, work with them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    The tides have changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Las Vegas, NV (US)
    Former Employee - Territory Manager in Las Vegas, NV (US)

    I worked at Restaurant Technologies full-time (more than 5 years)

    Pros

    At the time great income. Outstanding training for sales rep. A strong sense of support from RM from 2006 to 2011. The best annual meeting.

    Cons

    In 2012 new style of management very cut throat. Bonus were made hard & hard to get. No support from upper management. Lack of support getting city permits for installs.

    Advice to ManagementAdvice

    Treat your employees better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Prepare to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Minneapolis, MN (US)
    Former Employee - Corporate in Minneapolis, MN (US)

    I worked at Restaurant Technologies full-time (more than 3 years)

    Pros

    Most of the Corporate people are approachable. The local depot employees are great.

    Cons

    no match 401k,some micro managing

    Advice to ManagementAdvice

    The local Technicians work hard, they deserve to be rewarded.

    Recommends
    Neutral Outlook
    No opinion of CEO

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