Reynolds American
3.0 of 5 220 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Mar 25, 2014
All Employees Current Employees Only

3.0 220 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
220 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great benefits, Good starting pay, and for the most part great team members"
    in 26 reviews
  • "The work life balance is just right"
    in 10 reviews
Cons:
  • "There is almost zero work/ life balance"
    in 13 reviews
  • "Smugness of senior management and no advancement if you've been a territory rep more than 5 years"
    in 13 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

SFNTC-Just Plain Bad

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

ProsPay is in line with most companies, good benefits.

Cons1. Amateur leadership (SE has it the worst)
2. Manipulative motivational tactics (SE has it the worst...again)
3. Micromanaging (see #1)
4. Often filthy and dangerous work conditions due to areas they have you visit (store conditions)
5. Due to #1 & #2 the company culture is very bad. For example, you don't move up by hard work and doing the right thing, lots of "snakes in the grass" regarding your fellow co-workers.
6. Steadily declining morale
7. Salary and Home Office is used as a way to work you 80+ hours a week, excessive field sales and travel time, then all administrative work is to be done during your nights, weekends, and time off, etc.
8. No external support, the Territory Manager position is essentially 3-4 peoples jobs in a normal sales position (you manage a home warehouse for point of sale material, you are your own customer service rep, and often times your own manager, in addition to aggressive annual sales quotas).
9. Rotating management, get ready for a new boss every 1-2 years, and someone who is filling that roll for the first time in their careers each time nonetheless (see #1, #2, #6).

Advice to Senior ManagementYou obviously know what you're doing.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Worse as time passes.

Financial Analyst (Current Employee)
Winston-Salem, NC (US)

I have been working at Reynolds American full-time for more than 10 years

ProsPay is decent for Winston Salem.

Cons1. Lack of clear vision,
2. Too willing to promote people who are young and inexperienced, and often unqualified for their positions.
3. Continuous degradation of benefits
4. No path for promotion, for most people in the company.
5. Performance review process is flawed.
6. "Succession" planning process is flawed.
7. No opportunity to "apply" for jobs internally.
8. Company places too much emphasis on bringing in talent and almost no importance on retaining talent with often decades of experience.

Advice to Senior Management1. Consider the opinion of employees, not just new employees.
2. Consider looking at ALL employees for promotion opportunities, not just the new hires/less tenured employees.
3. Stop being myopic in managing the company. Think at least a couple of years out.
4. Offer new opportunities to ALL employees.
5. Revise "succession" planning and employee reviews.
6. Equally value all employees - not just new hires.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Great job for people plus

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 3 years

ProsThere are a lot of pros when considering this company for your future employment, great job, fantastic.

ConsThere are none at this time

Advice to Senior ManagementKeep up the good work

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

RAI Review

Vice President Business Information (Former Employee)
Winston-Salem, NC (US)

I worked at Reynolds American full-time for more than 10 years

ProsPaid Well, rewarded success and strong benefits

ConsLayoffs every few years
Cutting benefits of retirees

Advice to Senior ManagementInvest in businesses other than tobacco for long term survival

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Senior Division Manager

Senior Division Magr (Former Employee)
New York, NY (US)

I worked at Reynolds American full-time for more than 10 years

ProsGood pay, benefits. People I worked with were great, fun people that worked hard and were fun to be around.

ConsAs described by others, the promotion game is very political. Many of the better performers have been by passed due to politics and favorites (brown-nosers) getting preferred spots. So glad I left, as I hear it is worse than ever. I worked nights, weekends and while on vacation to keep my boss happy.

Advice to Senior ManagementRealize when you hit the streets you are looking at a day that has been totally set up for your appeasement. If you want a real look at your business do something on your own.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good pay, solid benefits, work life balance is hit or miss!

Account Manager Trade Marketing (Former Employee)

I worked at Reynolds American full-time for more than 3 years

ProsThe package is good (pay, car, phone etc) and work can be fun. Most co-workers are really good and promotion is possible (I was promoted after 16 months during a time when promotions were "rare").

ConsSome managers are micromanagers to the extreme. Your work week will never be 40 hours unless you stay a Territory Manager for life. Best candidates not always promoted.

Advice to Senior ManagementTake away relocation as part of promotion and you will finally be able to promote the best talent instead of just the most flexible.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Do your job, play the game and you're good.

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than a year

Pros-Decent benefits (health/dental, 401k matching, short term disability, etc),
-Vacation time, company car, gas, and tuition reimbursement
-Flexibility in schedule
-Decent work/life balance

Cons-No commission
-Need to be very mobile to advance
-Dirty work conditions (due to retail)
-Very redundant

Advice to Senior ManagementTry to optimize training and/or create an official training workshop/seminar/class for new TM's. Trust that we are doing the right thing for the business without all the micromanagement.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Good benefits,, Small professional reward

Territory Manager II (Former Employee)
Kansas City, MO (US)

I worked at Reynolds American full-time for more than 3 years

ProsThere is a lot to like about working for RJ Reynolds as a TM. The benefits are solid, the pay is above average when compared to other TM positions and you have a lot of freedom to work from a home office. As a TM, you are also provided with a company car with no personal use restrictions, your internet is provided at home as well as wirelessly through a "Jet Pack," and you are provided a cell phone allowance.

ConsThis is not a very professionally rewarding position. Most of the work you do is "busy work" that really has no value to the company. You could literally work 7-8 days a month and be an overachiever in this position. The laid back company culture is very enjoyable, but the job unfortunately grows ever more redundant. There has been very little opportunity for career advancement over the last 3-4 years.

Advice to Senior ManagementI have no advice for management. I believe that most of the management team is doing what is necessary to get themselves noticed. If anything, since RJR is a company that promotes from within, don't take your position too seriously. You have held the same position as your subordinates, and you know the ups and downs of the position... manage with that information in mind.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Great company

Account Manager Trade Marketing (Current Employee)
Greenville, SC (US)

I have been working at Reynolds American full-time for more than 8 years

ProsTraining is excellent. Great benefits.

ConsVery political for moving up.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Be prepared for a 60 hour week

Territory Manager (Former Employee)

I worked at Reynolds American full-time for more than a year

ProsGreat benefits, Good starting pay, and for the most part great team members

ConsLots of "equal opportunity" management, promotions take forever at least 18 months, micromanaged, Managers act as private investigators to and will ride your territory w/out you knowing.

Advice to Senior ManagementHire the right person for the mgmt positions, and treat your territory managers right they are what drives the company

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Reynolds American? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Reynolds American reviews and ratings - including employee satisfaction and approval ratings for Reynolds American CEO Daniel M. Delen. All 220 reviews are posted anonymously by Reynolds American employees.