Reynolds American
3.0 of 5 221 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.0 221 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
221 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great benefits, Good starting pay, and for the most part great team members"
    in 30 reviews
  • "work life balance becomes a little more geared towards work"
    in 11 reviews
Cons:
  • "There is almost zero work/ life balance"
    in 13 reviews
  • "Watch your back, senior management in information management have a problem with communicating the truth"
    in 14 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Great company

Account Manager Trade Marketing (Current Employee)
Greenville, SC (US)

I have been working at Reynolds American full-time for more than 8 years

ProsTraining is excellent. Great benefits.

ConsVery political for moving up.

Yes, I would recommend this company to a friend

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3 people found this helpful  

Good benefits,, Small professional reward

Territory Manager II (Former Employee)
Kansas City, MO (US)

I worked at Reynolds American full-time for more than 3 years

ProsThere is a lot to like about working for RJ Reynolds as a TM. The benefits are solid, the pay is above average when compared to other TM positions and you have a lot of freedom to work from a home office. As a TM, you are also provided with a company car with no personal use restrictions, your internet is provided at home as well as wirelessly through a "Jet Pack," and you are provided a cell phone allowance.

ConsThis is not a very professionally rewarding position. Most of the work you do is "busy work" that really has no value to the company. You could literally work 7-8 days a month and be an overachiever in this position. The laid back company culture is very enjoyable, but the job unfortunately grows ever more redundant. There has been very little opportunity for career advancement over the last 3-4 years.

Advice to Senior ManagementI have no advice for management. I believe that most of the management team is doing what is necessary to get themselves noticed. If anything, since RJR is a company that promotes from within, don't take your position too seriously. You have held the same position as your subordinates, and you know the ups and downs of the position... manage with that information in mind.

Yes, I would recommend this company to a friend

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3 people found this helpful  

I'm a MGR, You're a MGR,We're all MGRs, Wouldn't you like to be a manager too?

Territory Manager II (Current Employee)

I have been working at Reynolds American full-time for more than a year

ProsThis company is by far the best and most innovative of the big 3 tobacco companies. They invest a lot into the products, staff, company vehicles, meeting and training tools.I believe they will once again become the #1 company in the category due to the upper level execs.This job allows for flexibility, growth, decent lifestyle (location depending), and the possibility of a career.

ConsThe job is pitched to you as a "promotion based on performance" type company. While this phrase is true, the reality of the situation is very slow, very fast or a glass ceiling. There are guidelines to follow for promotion but depending on location and/or district manager, you may be more likely to move up faster. This job can affect your personal life due to workload, travel time and total learning curve. Also the opportunity to transfer exist but, is very unlikely to happen.

Advice to Senior ManagementI believe that mgmt shouldn't always be as politically correct with the issues. I would adjust the job pitch process to lay out a likely timeline for promotion, have location options available, and have some positions become tenured.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Awesome Company!

Anonymous Employee (Former Employee)

I worked at Reynolds American

ProsTeamwork atmosphere
Coaching method of leadership
Room for growth

ConsLong grueling hours
Conveying and making sure business trends with Customers can be tedious

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1 person found this helpful  

It was fun at first until new management took over

Sales Representative (Former Employee)
Austin, TX (US)

I worked at Reynolds American part-time for more than 10 years

ProsThere were no pros to this job

ConsAlways changed procedures and followed you around in your territory all of the time

Advice to Senior ManagementIf you are unhappy with employee fire them do not make them miserable

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Good entry level job, hard to move up. No commission for sales.

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

ProsGreat benefits: Company Car, Free Gas, Lots of Vacation, 401K Matching, Medical/Dental/Vision, Short term disability benefits, etc.

ConsCompany is slow to change procedures that aren't working well. The workload and expectations are totally dependent upon who your direct manager is.

Advice to Senior ManagementHave HQ decision makers spend more time with TM's in order to better understand what is going on at retail.

Yes, I would recommend this company to a friend

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4 people found this helpful  

If you can put up with little white lies of management then not too bad

Territory Manager (Current Employee)
Chicago, IL (US)

I have been working at Reynolds American full-time for more than 3 years

Prosflexible hours and controlling own territory

ConsSmugness of senior management and no advancement if you've been a territory rep more than 5 years.

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2 people found this helpful  

Great Culture; Lack of possibility for advancement

Territory Manager (Current Employee)
Washington, DC (US)

I have been working at Reynolds American full-time for more than 5 years

ProsStable Job; easy job; Current focus is speaking to consumers all day about our products. If you feel any qualms about talking about tobacco this is not the job for you. Great work like balance

ConsNot a lot of opportunity for advancement. Currently focused on reaching a demographic mixture in the company rather than raw talent.

Advice to Senior ManagementFocus on action not talk. Someone may talk a big game but do not execute anything at all. Take account managers out of position that do not perform. The Company pays well, put that money towards keeping people that perform. Keep up the coaching style of Managers, most are very supportive.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Ok Company

Territory Sales Manager (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

Prosgreat training
flexibility in schedule
good benefits
company car and gas

Conslack of transparancy in promotion process
lots of carrot dangling
pros really depend on immediate manager

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2 people found this helpful  

Good place to work for

Territory Manager (Current Employee)
Monroe, LA (US)

I have been working at Reynolds American full-time for more than 8 years

ProsGood Money and Benefits - challenging

Constough ride alongs with management

Advice to Senior Managementhang in there guys

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Reynolds American reviews and ratings - including employee satisfaction and approval ratings for Reynolds American CEO Daniel M. Delen. All 221 reviews are posted anonymously by Reynolds American employees.