Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com
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Reynolds American Reviews

Updated 6 August 2014
Updated 6 August 2014
227 Reviews
3.4
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overall, a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  Flat Rock, MI (US)
    Current Employee - Territory Manager in Flat Rock, MI (US)

    I have been working at Reynolds American full-time for less than a year

    Pros

    Independence, vehicle, bonus, and ability to make decisions.

    Cons

    Management is somewhat aloof to what is happening in the field. Feedback is not used, seems that advancement opportunities are limited.

    Advice to ManagementAdvice

    Listen to the people in the field.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Manager
    Former Employee - Territory Sales Manager

    I worked at Reynolds American full-time for more than 3 years

    Pros

    Pays well
    Allows employees to control their own territory

    Cons

    Can have large territories and lost of time on the road

    Advice to ManagementAdvice

    Keep it up!!

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Good Career Starting Point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager II
    Former Employee - Territory Manager II

    I worked at Reynolds American full-time for more than a year

    Pros

    You can create your own schedule, autonomy, company car without personal restrictions (you do pay a fee monthly for use). 6% matching 401k plan, relaxed company atmosphere, good sales training course (CSS course). The pay is on the higher end compared to the rest of the Rep jobs out there. You can make a decent living off of a TM 3 salary if you live in an affordable location. From my understanding the job security is great. They rarely fire anyone, and pretty much the only way to get fired seems to be by falsifying calls. Although the industry does decline every year, so cuts will have to be made in the future. RJR is emerging as the leader in every category except combustibles (cigarettes) through their innovative nature. They allow and encourage true partnership building relationships. Looks good on a resume.
    You should have a pretty good work-life balance, of course if you want to receive promotions then your work life balance becomes a little more geared towards work. All of this depends on your manager as well, I was lucky to have a really good one. Some are extremely strict on scheduling, and expect 8-5 in the field, 6-8 computer work and at least 2 hours of computer work on the weekends. Good vacation policy, 17 days on your first year, and freedom to use those whenever.

    Cons

    This job grows ever redundant, after you’ve established your assignment; you spend most of your days twiddling your thumbs. 99% of what you’ll be doing on a day to day basis is merchandising. If you like a challenging work environment this is not it. You also spend 95% of your time in convenience stores; so the majority of your customers will likely hate their job, which makes yours more difficult. Get used to someone complaining every time you have to remerchandise a fixture. On this topic, the majority of the merchandising you’ll be doing will have very little impact on market share, my region had 2 assignments that were vacant for an extended period of time, and those ranked in the top of region (kind of puts what you do on a day to day basis in perspective).
    You can be in dangerous work environments; depending on the assignment you are given. Speaking of assignments, you have very little choice where you are relocated, and the only way to receive promotions is based on your willingness to relocate. Promotions are also very rare, in my year and a half with the company; I believe I saw 4 promotions to the Account Manager level in the entire county. When I first started the managers would claim that promotions were based on performance, they are finally starting to admit that there is a log jam in the company now, and that high performers are looking at a timeframe of around 5 years before they can move out of the territory manager role.
    The biggest con for me is how your performance is rated. There are not any metric figures to reach, or goals they expect you to achieve to get on the succession list, or to receive a better bonus rating. My peers and I after countlessly asking truly don’t have an understanding of how our performance is rated, other than all of the managers gather in a panel, and subjectively compare your performance to everyone else in your region. This process has become so frustrating to some that they’ve stopped doing the extra things, because majority of the time it doesn’t result in a higher bonus. They’ll receive the same bonus rating as someone who did the bare minimum not to get fired.

    Advice to ManagementAdvice

    Evaluate how you rate employee’s performance. Set some metric standards for receiving high achieves and exceeds ratings, along with a standard for what you want to see in employees to reach the account manager position. I understand that in a declining industry, judging performance based upon share growth wouldn’t be effective. I understand this could be difficult, but if metric standards were set, and employees did not feel like everything was so subjective, I believe you would get better results and a higher retention span for high performers. Look at how your employees responded to the CE goal set last year. Setting reachable metric goals could drastically improve this company. Some metric goals could be call coverage, execution on new product implementation, merchandising compliance, out of stocks, etc.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Winston-Salem, NC (US)
    Former Employee - Manager in Winston-Salem, NC (US)

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Good salary and benefits for area

    Cons

    Watch your back, senior management in information management have a problem with communicating the truth. Non transparent, the good old boy culture operating at high capacity.

    Advice to ManagementAdvice

    Bring the team work culture back

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Work environment was ok most of the time

    Cons

    Working in a smaller branch, there was CONSTANT worry of whether or not your job was secure. No encouragement from supervisors to make employees feel secure.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good Learning Opportunity for recent graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Winston-Salem, NC (US)
    Current Employee - Manager in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    The people are are great to work with

    Cons

    Work Life Balance is not very good.

    Recommends
    Approves of CEO
  8.  

    They purchased my former company and rooted out seasoned professionals.

    Former Employee - Territory Manager II
    Former Employee - Territory Manager II

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Field sales is a great place for but kissers.

    Cons

    Rookies now running the show.

    Advice to ManagementAdvice

    Grow up.

  9.  

    Great for someone looking for B2B experience out of college but not much more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  San Francisco, CA (US)
    Current Employee - Territory Manager in San Francisco, CA (US)

    I have been working at Reynolds American full-time for less than a year

    Pros

    Unsupervised for the majority of time, Company Car, Co-Workers are all eager to help, Great Training

    Cons

    Constant change of strategy, Clients, Most business conducted in dangerous areas, little to no room for advancement, Tobacco Industry is in decline yet management continues to pitch "increased sales"

    Advice to ManagementAdvice

    Change pay structure in California, Understand client sophistication level, terrible compensation program

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great salary / benefits / challenging culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Scientist  in  Winston-Salem, NC (US)
    Former Employee - Senior Scientist in Winston-Salem, NC (US)

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Excellent salary and benefits. At times way to political which causes people to go along for the sake of survival. Work environment improved for employees over the years to make it attractive to stay.

    Cons

    Challenging high performance culture to an excess. Management never ever satisfied with employee performance even in years where you left it all on the field and gave till it hurt your personal life.

    Advice to ManagementAdvice

    Improve middle management communication skills

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Old school mentality, openly subject non smokers to chain smokers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    Pay is okay for the area, decent tuition reimbursement, somewhat trying to grow and recognize change is needed, but need to actually act on the need for change!

    Cons

    Poor work environment, over worked, poor training, benefits aren't NEARLY as good as they'd like you to believe. Try to scare their employees into thinking they're the only game in town and everything is the best of the best there which isn't true!

    Advice to ManagementAdvice

    Become aware of what your competition offers or you'll continue to lose good talent!!!

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