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Reynolds American Reviews

Updated 21 April 2015
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Employee Reviews

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  1. It all depends on who your manager is:)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in San Francisco, NM (US)
    Current Employee - Territory Manager II in San Francisco, NM (US)

    I have been working at Reynolds American full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work schedule, good benefits, room for advancement

    Cons

    often end up working 60hrs/week, management demonstrates strong favoritism

  2. Great First Job out of College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Boston, MA (US)
    Former Employee - Territory Manager in Boston, MA (US)

    I worked at Reynolds American full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    This job provides a company vehicle (usually a fully loaded Ford SUV) with gas card for personal use, which is a huge bonus because you don't have to pay for gas or a car ever. This is a respectable marketing position that won't keep you in an office or behind a desk all day.

    Cons

    Older management doesn't catch up with trends. Dying, heavily regulated and vilified industry.

  3. Helpful (1)

    Fantastic Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in Seattle, WA (US)
    Current Employee - Territory Manager II in Seattle, WA (US)

    I have been working at Reynolds American full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Compensation is excellent for entry-level (new-hires get $43,000 base pay plus performance based annual bonus, very nice company car and free gas, company matching 401k, reimbursements for cell-phone and internet). The company invests heavily into the training and development of skills in their employees. The skills they want you to use may seem pointless due to the incompetence of the people you deal with on a day to day basis at the Territory Manager position, but they are preparing you for the next level when you are in control of large accounts of 20+ stores. I have seen some comments that there is no advancement opportunities or you must "play the corporate game" in order to be promoted, simply not true. You have to be personable and apply the skills that they spend so much money teaching you, welcome to real-life. Flexible with work hours and you plan your own week. 17 days paid vacation upon hire and free to use them whenever you want (no black-out dates). Job security is great. Very laid back culture with the company and they know how to have fun, work hard-play hard culture.

    Cons

    Work can become monotonous after you get your territory in order. Dealing with employees of convenience stores is not the most prestigious job, but again, you must use "people" skills to get what you need.

    Advice to Management

    Do not move new-hires across the country, try to keep them more local to their home cities, even regional relocations would be better.

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  5. Territory manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    good pay and benefits. work on your own for the most part which could be good or bad depending you your personality

    Cons

    its a cigarette company.....advancement is not as fast as they make it out to be.

  6. Helpful (1)

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Culture
    Great Benefits
    Good Work Environment

    Cons

    Promotions are slow to come in Finance

  7. Helpful (3)

    Good Company for young people, not a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Richmond, VA (US)
    Former Employee - Territory Manager III in Richmond, VA (US)

    I worked at Reynolds American full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Company Car, good pay and benefits, no weekends, great company meetings.

    Cons

    Very aggressive and competitive people. If you are over 35 years old, you will be pushed to the side and never promoted. It is based on education, and self promotion, experience and customer service are no longer rewarded.

    Advice to Management

    Stop trying to make the company younger, education is not always as important as experience in every situation.

  8. Helpful (1)

    The salary is great, the job is dirty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Fresno, CA (US)
    Former Employee - Territory Manager III in Fresno, CA (US)

    I worked at Reynolds American full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay, nice vehicles, plenty of vacation time.

    Cons

    Working in liquor stores, in bad neighborhoods gets old. You will earn every penny. There is a clear division between TM's and upper management. Some managers behave like high school cliques. If you report a problem with a manager to work place practices, you can be certain nothing will be done. Myself and 3 other team members reported a manager several times, with no results. Turn over is ridiculous. Work load is tremendous and difficult to keep up with if you are doing the job well.

    Advice to Management

    Step off of the "high horse" please.

  9. Helpful (1)

    Tobacco Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Grand Rapids, MI (US)
    Former Employee - Territory Manager in Grand Rapids, MI (US)

    I worked at Reynolds American full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great Pay, Car, Travel, Bonus, Home Office

    Cons

    Some Managers are Nazis and take their job to serious.

    Advice to Management

    Hire better Regional Directors

  10. Helpful (1)

    HR Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)

    I worked at Reynolds American full-time (More than 5 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company offers great pay and benefits including health, dental education assistance, flex time, etc. I had the opportunity to work with some wonderful co-workers.

    Cons

    The company frequently downsizes so layoffs happen every couple of years. Ongoing employees frequently have long tenures so there is little opportunity for advancement made more pronounced because of the diminishing number of positions caused by downsizing. People smoke in the office.

  11. Helpful (1)

    Awesome experiences and opportunities have been provided to me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Winston-Salem, NC (US)
    Current Employee - Director in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am allowed to do my work without constant oversight. I have the opportunity to help other employees

    Cons

    Work-life balance is very challenging!

    Advice to Management

    Continue to be transparent and provide opportunites to high performing employees.

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