Reynolds American Reviews

Updated 6 August 2014
Updated 6 August 2014
257 Reviews

3.4
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    I'm a MGR, You're a MGR,We're all MGRs, Wouldn't you like to be a manager too?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II
    Current Employee - Territory Manager II

    I have been working at Reynolds American full-time for more than a year

    Pros

    This company is by far the best and most innovative of the big 3 tobacco companies. They invest a lot into the products, staff, company vehicles, meeting and training tools.I believe they will once again become the #1 company in the category due to the upper level execs.This job allows for flexibility, growth, decent lifestyle (location depending), and the possibility of a career.

    Cons

    The job is pitched to you as a "promotion based on performance" type company. While this phrase is true, the reality of the situation is very slow, very fast or a glass ceiling. There are guidelines to follow for promotion but depending on location and/or district manager, you may be more likely to move up faster. This job can affect your personal life due to workload, travel time and total learning curve. Also the opportunity to transfer exist but, is very unlikely to happen.

    Advice to ManagementAdvice

    I believe that mgmt shouldn't always be as politically correct with the issues. I would adjust the job pitch process to lay out a likely timeline for promotion, have location options available, and have some positions become tenured.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    If you can put up with little white lies of management then not too bad

    Current Employee - Territory Manager  in  Chicago, IL (US)
    Current Employee - Territory Manager in Chicago, IL (US)

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    flexible hours and controlling own territory

    Cons

    Smugness of senior management and no advancement if you've been a territory rep more than 5 years.

  3. 2 people found this helpful  

    Awesome Company!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    Teamwork atmosphere
    Coaching method of leadership
    Room for growth

    Cons

    Long grueling hours
    Conveying and making sure business trends with Customers can be tedious

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  5. 2 people found this helpful  

    Great Culture; Lack of possibility for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  Washington, DC (US)
    Current Employee - Territory Manager in Washington, DC (US)

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Stable Job; easy job; Current focus is speaking to consumers all day about our products. If you feel any qualms about talking about tobacco this is not the job for you. Great work like balance

    Cons

    Not a lot of opportunity for advancement. Currently focused on reaching a demographic mixture in the company rather than raw talent.

    Advice to ManagementAdvice

    Focus on action not talk. Someone may talk a big game but do not execute anything at all. Take account managers out of position that do not perform. The Company pays well, put that money towards keeping people that perform. Keep up the coaching style of Managers, most are very supportive.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Ok Company

    Current Employee - Territory Sales Manager
    Current Employee - Territory Sales Manager

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    great training
    flexibility in schedule
    good benefits
    company car and gas

    Cons

    lack of transparancy in promotion process
    lots of carrot dangling
    pros really depend on immediate manager

  7. 2 people found this helpful  

    Good if you have a good manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    Company Car, gas card, insurance, lots of vacation time, schedule can be flexible, good starting job out of college

    Cons

    Micro-management, dirty work conditions, ignorant retailers, unrealistic outlook on the future of tobacco, hard to get promoted unless you are a "favorite"

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Good place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  Monroe, LA (US)
    Current Employee - Territory Manager in Monroe, LA (US)

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    Good Money and Benefits - challenging

    Cons

    tough ride alongs with management

    Advice to ManagementAdvice

    hang in there guys

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Corporate America at its finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Marketing Development
    Former Employee - Retail Marketing Development

    I worked at Reynolds American as a contractor for more than a year

    Pros

    The Pay was great, but then they changed it

    Cons

    Upper level management does not see you as a person

    Advice to ManagementAdvice

    Nothing is perfect n people do make mistakes

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Scared to lose your job, always.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Winston-Salem, NC (US)
    Former Employee - Anonymous Employee in Winston-Salem, NC (US)

    I worked at Reynolds American full-time

    Pros

    Interesting place to try to find a way to fit in with insane amounts of governmental regulations to stop you from doing your job. Always keeping you on your toes.

    Cons

    Too many layoffs. Over the last 5 years, the company has shrunk so much that people are overloaded. Additionally, IT is just inundated with work at all times, and there is never a chance to rest. You'll often work way too many hours and never get promoted for your efforts. Then, after all you've given up for the company, you'll be booted because they need to cut more jobs.

    Advice to ManagementAdvice

    Stop laying people off so you can take other stupid risks like buying companies that produce products to help your consumers stop using your product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Sales

    Current Employee - Sales Representative  in  Atlanta, GA (US)
    Current Employee - Sales Representative in Atlanta, GA (US)

    I have been working at Reynolds American full-time for more than a year

    Pros

    pay and benefits, car, travel

    Cons

    limited mobility, deal with contracts

    Advice to ManagementAdvice

    none

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