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RightNow Technologies Reviews

Updated 17 April 2015
60 reviews filtered by
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4.1
60 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
48 Ratings

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)

Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. A great place to work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Recognition for a job well done.
    A fast paced and challenging environment.
    Great people and low staff turnover.

    Cons

    Training is heavily geared towards the product. Would like to see more management and leadership training.

    Advice to Management

    Provide access to wider training than just the product. And bring in external experts where necessary. The skills aren't always inhouse.

  2. Helpful (2)

    RightNow was my passion, unfortunately it was sold to Oracle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Maidenhead, England
    Former Employee - Anonymous Employee in Maidenhead, England

    I worked at RightNow Technologies full-time (More than 8 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Positive, fun, start-up company environment. Loads of opportunities to make a difference if you reported to a good manager. Felt like family and the it still does with the original gang from the early days.

    We worked really hard, accomplished more than any other company I've worked for, but we also had a great time doing it. Everyone has a great sense of humour and often pranked each other in new, innovative ways, but all in good fun. I can remember the cardboard office created by Pro Services and the various office make-overs when someone went on holiday.

    Excellent atmosphere all the way around!

    Cons

    Small town American company that didn't understand the UK and European markets or salaries in those regions - often used the equivalent US salary and converted to GBP or Euros, so for example, a $40,000 job became a £20,000 in the UK. Generally paid incoming people far more than someone they promoted internally to the same position. Greg sold the business to Oracle, which caused a deep dive in morale, many demotions and redundancies and the loss of much of the best talent, but that is natural with an acquisition of this kind.

  3. Helpful (1)

    Politics and no clear leadership

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Maidenhead, England
    Former Employee - Anonymous Employee in Maidenhead, England

    I worked at RightNow Technologies

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    great product
    good people on the floor.
    When i started there it was a great company to work for but in the years it grew above the possibilities of their own knowledge. There is a urgent need to get better management in place.

    Cons

    weak senior management
    too focussed on bootstrapping
    too political

    Advice to Management

    get some external people with knowledge in top positions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Reasonable place to work, but no career progression.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Maidenhead, England
    Former Employee - Sales in Maidenhead, England

    I worked at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Professional place to work with some fantastic people across the board. Good benefits and base salary, and for sales the kick-off event and president club is great.

    Cons

    Sales compensation package is weak, and is not tied to the job that you do. Can be a bit of conflict between the sales and professional service teams. The business is supported by its existing customer base but no recognition is given for the work needed to support this. Quota is very high.

    Advice to Management

    Award people for the actual jobs they are tasked to do rather than have a generic sales compensation policy. Create opportuntiies for advancement within.

  6. A great company to work for

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Maidenhead, England
    Current Employee - Consultant in Maidenhead, England

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    RightNow has a world-class product in version 8 that dominates the competitors. Its familiar to all who use microsoft desktops, simple to implement and has a wealth of new development coming up. Its also very reliable, pretty much bug free and quick to deploy. The professional services team is pretty good but has the usual sales / PS differences, we seem to be gaining market share. The company believes in getting delivery done right now and not over the next two years!

    Cons

    There are long periods of travelling away from home, the office support could be better. The sales team seem unable to demonstrate any product awareness (typical sales though?) The company is based in the US and doesn't understand the enterprise market that the UK office is going for and consequently they undervalue how much professional services are required in a deal.

    Advice to Management

    In the last 6 months we've been taking on CRM companies that we know we can beat - why not take on SFDC? As the product grows in features there isn't a corresponding growth in vision from the senior management.

  7. Great customers, great product, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Paris (France)
    Current Employee - National Account Manager in Paris (France)

    I have been working at RightNow Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customers, great product, great company

    Cons

    there is nothing to disapprove at the moment

  8. RightNow 3 Months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Product Manager in Bozeman, MT (US)
    Current Employee - Technical Product Manager in Bozeman, MT (US)

    I have been working at RightNow Technologies full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Successful company...located in Bozeman. Nice, smart people work there. Good leadership. Just being in Bozeman was enough of a reason to be there.

    Cons

    Not a warm culture, not a great product, not a clear career path. No formal training. No clear picture of how our department fit in with the rest of the world.

    Advice to Management

    Formal training? RNT had a ton of potential. It was good...but could have been great.

  9. Great Team! Great Products! Fun Ride!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Team. Products. Management. Culture. Bozeman!

    Cons

    Oracle acquisition was the end of an era.

  10. Great culture, great product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The people were always very helpful

    Cons

    Not a lot of investment in marketing

  11. Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast pasted corporate culture and exciting technology

    Cons

    Business was sold to Oracle

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