RightNow Technologies

  www.rightnow.com
  www.rightnow.com

RightNow Technologies Reviews

54 Reviews
4.1
54 Reviews
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Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    RightNow was my passion, unfortunately it was sold to Oracle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Maidenhead, England
    Former Employee - Anonymous Employee in Maidenhead, England

    I worked at RightNow Technologies full-time (more than 8 years)

    Pros

    Positive, fun, start-up company environment. Loads of opportunities to make a difference if you reported to a good manager. Felt like family and the it still does with the original gang from the early days.

    We worked really hard, accomplished more than any other company I've worked for, but we also had a great time doing it. Everyone has a great sense of humour and often pranked each other in new, innovative ways, but all in good fun. I can remember the cardboard office created by Pro Services and the various office make-overs when someone went on holiday.

    Excellent atmosphere all the way around!

    Cons

    Small town American company that didn't understand the UK and European markets or salaries in those regions - often used the equivalent US salary and converted to GBP or Euros, so for example, a $40,000 job became a £20,000 in the UK. Generally paid incoming people far more than someone they promoted internally to the same position. Greg sold the business to Oracle, which caused a deep dive in morale, many demotions and redundancies and the loss of much of the best talent, but that is natural with an acquisition of this kind.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Politics and no clear leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Maidenhead, England
    Former Employee - Anonymous Employee in Maidenhead, England

    I worked at RightNow Technologies

    Pros

    great product
    good people on the floor.
    When i started there it was a great company to work for but in the years it grew above the possibilities of their own knowledge. There is a urgent need to get better management in place.

    Cons

    weak senior management
    too focussed on bootstrapping
    too political

    Advice to ManagementAdvice

    get some external people with knowledge in top positions

    Doesn't Recommend
    No opinion of CEO
  3.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England

    I have been working at RightNow Technologies

    Pros

    Recognition for a job well done.
    A fast paced and challenging environment.
    Great people and low staff turnover.

    Cons

    Training is heavily geared towards the product. Would like to see more management and leadership training.

    Advice to ManagementAdvice

    Provide access to wider training than just the product. And bring in external experts where necessary. The skills aren't always inhouse.

    Recommends
    Approves of CEO
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  5.  

    Reasonable place to work, but no career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales in Maidenhead, England
    Former Employee - Sales in Maidenhead, England

    I worked at RightNow Technologies

    Pros

    Professional place to work with some fantastic people across the board. Good benefits and base salary, and for sales the kick-off event and president club is great.

    Cons

    Sales compensation package is weak, and is not tied to the job that you do. Can be a bit of conflict between the sales and professional service teams. The business is supported by its existing customer base but no recognition is given for the work needed to support this. Quota is very high.

    Advice to ManagementAdvice

    Award people for the actual jobs they are tasked to do rather than have a generic sales compensation policy. Create opportuntiies for advancement within.

    Recommends
    Approves of CEO
  6.  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant in Maidenhead, England
    Current Employee - Consultant in Maidenhead, England

    I have been working at RightNow Technologies

    Pros

    RightNow has a world-class product in version 8 that dominates the competitors. Its familiar to all who use microsoft desktops, simple to implement and has a wealth of new development coming up. Its also very reliable, pretty much bug free and quick to deploy. The professional services team is pretty good but has the usual sales / PS differences, we seem to be gaining market share. The company believes in getting delivery done right now and not over the next two years!

    Cons

    There are long periods of travelling away from home, the office support could be better. The sales team seem unable to demonstrate any product awareness (typical sales though?) The company is based in the US and doesn't understand the enterprise market that the UK office is going for and consequently they undervalue how much professional services are required in a deal.

    Advice to ManagementAdvice

    In the last 6 months we've been taking on CRM companies that we know we can beat - why not take on SFDC? As the product grows in features there isn't a corresponding growth in vision from the senior management.

    Recommends
    Approves of CEO
  7.  

    Professionals with Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Success Manager in Reston, VA (US)
    Former Employee - Client Success Manager in Reston, VA (US)

    I worked at RightNow Technologies full-time (more than an year)

    Pros

    High performing team, good work-life balance, rewarding work, great solution and satisfied customers.

    Cons

    RightNow was purchased by Oracle. Although many of the team have remained, the original team has left. The culture is much different than it was when it was a stand-alone company.

    Advice to ManagementAdvice

    RightNow should be treated as a stand-alone and not a part of the Oracle suite of products. That may sound impossible, but the importance of the product is diluted and the culture has been severely altered. These are what lead to the success of the product.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Short but sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Product Manager in Bozeman, MT (US)
    Former Employee - Technical Product Manager in Bozeman, MT (US)

    I worked at RightNow Technologies full-time (less than an year)

    Pros

    RNT was in BZN, which was better than going to CA each week to work. The team was tight and worked well together. The product wasn't perfect but the sales team strong so it was stable and growing.

    Cons

    I had the wrong job, which wasn't their fault at all.

    Advice to ManagementAdvice

    Sell to Oracle.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for, prior to acquisition by Oracle

    Former Employee - Account Executive in New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at RightNow Technologies full-time (more than 5 years)

    Pros

    Good culture, strong product, great market opportunity

    Cons

    None come to mind,they did a great job

    Advice to ManagementAdvice

    None

  10.  

    Awesome Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Manager in Irvine, CA (US)
    Former Employee - Enterprise Account Manager in Irvine, CA (US)

    I worked at RightNow Technologies full-time (more than 3 years)

    Pros

    Fast paced, supportive environment, excellent management, great opportunity for growth

    Cons

    Sold too soon. RighNow's success ended with the acquisition from Oracle

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies full-time (more than 5 years)

    Pros

    great pay and benefits. they really care about their employees.

    Cons

    no cons at this time

    Advice to ManagementAdvice

    keep doing what you are doing.

    Recommends
    Positive Outlook

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