Ross Stores Reviews

Updated 29 September 2014
Updated 29 September 2014
919 Reviews
2.6
919 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
373 Ratings

Review Highlights

Pros
  • The employee discount is great on already reasonably priced merchandise (in 65 reviews)

  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 62 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 76 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great place to work with a very streamlined system of communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores full-time for more than 3 years

    Pros

    Work life balance is great!!! You generally report directly to your DM therefore you very seldom have to send multiple responses of the same information to varied individuals that do not communicate with each other. Great place to start your retail career and grow quickly.

    Cons

    There seems to be a disconnect between Corporate and the reality of what actually occurs in stores. The ideas and new programs sound good but they seem to be based on very large volume facilities with very little adaptation further down the list. Though the company promotes growth and development there is no clear career path beyond ASM/Store Manager. After the next highest volume ...what's next?

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun, but no growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Venice, CA (US)
    Former Employee - Sales Associate/Cashier in Venice, CA (US)

    I worked at Ross Stores part-time for more than a year

    Pros

    Fun atmosphere in Venice location, and very diverse customers. Be super nice to customers and they'll respond the same way. Don't speak nonchalantly or rehearsed. They can tell. Go the extra mile for them, and they will actually help you and make your life easier. They'll be nice to you and the chances of them getting an attitude with you will be slim to none. Coworkers are great, friendly. Just one supervisor is difficult. She sounds whiny, and sometimes lifeless. Will think you're making mistakes on purpose.

    Cons

    Whiny supervisor (described above)
    No growth in one year - I was one of their best employees. I could handle customers well and reach a good compromise, but they never promoted me.
    Not enough hours - 5 hours a week (because whiny supervisor didn't like me)

    Advice to ManagementAdvice

    Enforce TRUE customer service. It creates less mean and unhappy customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Fitting Room Associate  in  Tomball, TX (US)
    Current Employee - Cashier/Fitting Room Associate in Tomball, TX (US)

    I have been working at Ross Stores for more than a year

    Pros

    The people are great and i love working with them at Ross. Great management!!!!!!

    Cons

    It pays little for working as much as you do

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores full-time for more than a year

    Pros

    Company is very results oriented but promote a fun, engaging enviornment

    Cons

    Retail is retail...45 hours a week mandatory, sometimes more

    Recommends
    Positive Outlook
  6.  

    Move up fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor  in  Atlanta, GA (US)
    Current Employee - Front End Supervisor in Atlanta, GA (US)

    I have been working at Ross Stores part-time for more than a year

    Pros

    Your able to move up fast, if you're not scared to speak up and ask

    Cons

    They do not pay enough

    Advice to ManagementAdvice

    pay more

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good stable place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Dublin, CA (US)
    Current Employee - Director in Dublin, CA (US)

    I have been working at Ross Stores full-time for more than 5 years

    Pros

    Lots of opportunities for good work. Company offers good benefits and they get better at higher levels of the organization.

    Cons

    Not enough focus on developing people. Some folks in senior management leave a lot to be desired with their people skills.

    Advice to ManagementAdvice

    Improve culture such that people are trusted/respected and decision-making is more decentralized.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    My experience was wonderful. Ms. Sheila Edward and all the staff were super nice. I felt like part of the family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Tamarac, FL (US)
    Former Employee - Retail Sales Associate in Tamarac, FL (US)

    I worked at Ross Stores part-time for less than a year

    Pros

    The schedule was very flexible. They always work around my scheduled.

    Cons

    Maybe a higher pay rate.

    Advice to ManagementAdvice

    None. Ms. Sheila Edwards, Store Manager (Store 152 in Tamarac, Florida), and all Supervisors worked as hard as us. She always taught us to strive to do better (Tough Love). While I was working at Ross I learned Team Work. For the first time, I saw how decent, hardworking people gave more than 100% everyday to please our customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Laid Back atmosphere ,great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Austin, TX (US)
    Former Employee - Retail Sales Associate in Austin, TX (US)

    I worked at Ross Stores part-time for less than a year

    Pros

    Very flexible scheduling if you're a student and need to find quick part time or temporary work.

    Cons

    The pay is very low and doesn't often go up for part time positions

    Advice to ManagementAdvice

    More promotional advancements and care to part time employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    First job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Ross Stores part-time for more than a year

    Pros

    Flexible hours (Basically got to plan my own schedule)

    Cons

    Little to no training
    .25 cent raise after working there for a year(highest raise given for associates)
    Managers were hit or miss
    Stupid/useless rules
    Many workers were lazy and managers did nothing about it. They relied on the hard working associates to pick up the workload

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great company for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Front End Supervisor  in  Chicago, IL (US)
    Former Employee - Cashier/Front End Supervisor in Chicago, IL (US)

    I worked at Ross Stores part-time for more than a year

    Pros

    Many hours, time off when needed, went from sales floor to Front End Supervisor in matter of months!

    Cons

    Scheduling, understaffed at times, on feet all day, short lunch, and breaks

    Recommends
    Positive Outlook
    No opinion of CEO

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