Royal Mail

www.royalmailgroup.com
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Royal Mail Reviews

Updated 14 February 2015
Updated 14 February 2015
103 Reviews
3.0
103 Reviews
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Royal Mail CEO Moya M. Greene
Moya M. Greene
46 Ratings

Review Highlights

Pros
  • Good Benefits, Good Holiday time off (in 5 reviews)

  • good pay, good hours, good career opportunities (in 5 reviews)


Cons
  • Senior management tend to new employees challenging routes with no guidance (in 6 reviews)

  • heavy work load, manual sorting (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager
    Current Employee - Office Manager

    I have been working at Royal Mail full-time (more than a year)

    Pros

    Good rewards pay and bonus

    Cons

    Expect you to go above and beyond everyday

    Recommends
    Neutral Outlook
  2.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Customer Advisor (RS3) in Exeter, England
    Current Employee - Advanced Customer Advisor (RS3) in Exeter, England

    I have been working at Royal Mail

    Pros

    nice people, uniform provided overtime opportuities

    Cons

    bullying management and job can be boring

    Advice to ManagementAdvice

    need to move with the times and stop bullying tatics

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Easy, but dull

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Mail

    Pros

    I worked as a temp parcel sorter over Christmas. The actual work was easy, and there were some nice people to talk to during the day. The manager was nice

    Cons

    The work can get repetitive very quickly, and some parcels are more annoying than others to sort. There were sometimes conflicting messages coming from different managers

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  5. 1 person found this helpful  

    Pay is great but repetitive & boring job most of the time..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman in Guildford, England
    Current Employee - Postman in Guildford, England

    I have been working at Royal Mail full-time (more than 5 years)

    Pros

    Come in at 6.30am in the morning be in the sorting office for 2-3 hours sorting mail/packets then You are your own boss when your out of the depot, take breaks/lunch whenever you like, no pressure really to get done unless you have a big round. December time if you are on a good round for Christmas you get decent tips from customers.
    Money - Best thing about the job is its well paid for an unskilled job you get to go home early if you finish early too. Overtime rate is good still get paid overtime rate even if you complete your round in your normal working hours.
    Bank holidays you get paid for, sundays always have off. Free stamps at xmas. take home about £340 a week. Would recommend this job if your starting out but don't expect to love it.

    Cons

    Management - Can be harsh at times, sometimes not even interested in what you got to say, If you get caught bringing back any mail expect to receive telling off or even dismissal. Lazy, rude & arrogant towards staff.
    Vans - The vans we drive are always in a bad state they get logged off and supposedly go in for repair & never gets fixed properly, overall poorly maintained throughout the company! this should be the #1 priority but the managers are only interested that the mail gets delivered and they get there bonus nothing else.
    Same S different day - Its very repetitive and boring at times ive been doing this job now for 5 years and nothing has really changed, if you are on a float its nice to see different people and areas but if you got your own round its okay but boring, sometimes can feel like a robot and people DO moan a lot!
    No discount at the post office for employees!
    Some rounds can be physically demanding.

    Advice to ManagementAdvice

    Help the employees more sorting mail, cheer up and focus on staff welfare.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Not a bad job, far worse out there for less pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman in Diss, England
    Current Employee - Postman in Diss, England

    I have been working at Royal Mail part-time (more than a year)

    Pros

    - good pay
    - well looked after, pension scheme, sick pay, up to 6 weeks paid annual leave and CWU union backing.
    - overtime always available for extra cash.
    - your essentially your own boss once you have started your round.
    - you spend the majority of time working outside so your not stuck in a hot sweaty environment all day.
    - generally a good atmosphere in the delivery office and friendly banter.

    Cons

    - some rounds are really small and some are huge.
    - working outside in horrible weather can be a pain.
    - sometimes bosses and managers will send you out on a round you haven't been trained on which is unfair, usually you will need atleast 1 day training on a town round and atleast 3 on a rural.
    - bosses and managers have no idea how hard it can be at times and make you feel stupid.
    - some customers are hard to deal with and will moan at you for being late or find something to complain about. (However a lot of customers are really friendly).
    - seniority takes place over juniority for annual leave and the choice of rounds.
    - days can be very long when parcels and mail are heavy but you are entitled to finish on time and arnt forced to work overtime.

    Advice to ManagementAdvice

    - Bosses and managers should test how long rounds take for themselves on a busy day Wednesday or Thursday.
    - get rid of the dead wood that work there and moan 24/7 and make the place miserable, they've never had another job and don't know how easy they have it.
    - make it easier for employees to progress in their career. Something as simple as offering a first aid course.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Mail

    Pros

    Many opportunities and staff loyalty

    Cons

    old fashioned management culture in many departments

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    the management on early shift not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mail Sorter in Bathgate, Scotland
    Current Employee - Mail Sorter in Bathgate, Scotland

    I have been working at Royal Mail full-time (less than a year)

    Pros

    easy job and great company as you make new friends easy

    Cons

    standing long periods off times

    Advice to ManagementAdvice

    dont get on at people that work and talk at the same time also it would be good if they let you pick where you wanted to worked as you end up doing the same place over and over again and it gets really boring.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    I am working this company from last 7+ years and it has a great diversity culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operational Grade Employee in Slough, Buckinghamshire, South East England, England
    Current Employee - Operational Grade Employee in Slough, Buckinghamshire, South East England, England

    I have been working at Royal Mail full-time (more than 5 years)

    Pros

    Working for Royal Mail is very beneficial in terms of learning new skills everyday. Own dedication and enthusiasm will bring the growth in career here.

    Cons

    Royal mail is a national company and has a great network for their customers. As it has over 150,000 employees working for it from a very diverse cultures and traditions from different nations.
    Down side of it is on number of occasions it has been found a lot of favourtisim in here. That is the reason it does not give a chance to everybody fairly to grow in their career.

    Advice to ManagementAdvice

    Career Ladder should be always open for totally on the basis of competency & persons caliber.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good if you can block out the old gaurd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Posty in London, England
    Current Employee - Posty in London, England

    I have been working at Royal Mail full-time (more than 3 years)

    Pros

    Potential to earn well if you are very fast and fit.

    Cons

    Culture of working in the office is bad. Bad atmosphere.

    Advice to ManagementAdvice

    Share workloads better including more experienced staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    NWPSC - Middleton- Manchester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mail Sorter in Middleton, Greater Manchester, North West England, England
    Former Employee - Mail Sorter in Middleton, Greater Manchester, North West England, England

    I worked at Royal Mail full-time (more than a year)

    Pros

    Team spirit amongst regular teams if allowed to work together which in turn ensured the job was completed efficiently.

    Flexibility on hours and plenty of overtime if so desired.

    Cons

    Poor health and safety,even when pointed out to managers nothing was ever done.

    Calibre of the temps used from external agencies,Manpower and HRGo left a lot to be desired, are these people even vetted before being let loose on customers mail!!!!.
    They make sustantial mistakes in sorting and even when reported nothing gets done.

    Having graduate trainee managers run work areas is a disaster as although theyre only doing their job,more often than not they didnt have a clue about procedures and had to be told the correct way of doing things,which obviously they didnt like but had to take on board to get through the workload.

    In the nwpsc the rather cliquey group of managers who clearly had their little gang and would let them get away with doing no work for the whole shift whilst standing around talking all day!!!.

    Many cages and yorks with items/packets still waiting to be sorted over a week after the customer posted and had been collected eg dated 12th Dec still sitting their upto the 19th Dec,no wonder customers complain about non receipy/late delivery with non processing like this!!!

    Over 90 yorks of international for multiple countries still sitting their on christmas eve morning waiting to be despatched,clearly not going to arive before xmas and judging by the items most were probably gifts for relatives,friends etc,etc.

    Belittleing attitude towards the temps who did work hard and far too many managers all of different levels and colours of hi-viz who seemed to just wing it and were mostly clueless about an effective and productive way to actually manage people!!.

    Managers openly boasting about the rates of pay they were on when a lot of people working ar middleton nwpsc were on the breadline and probably lived hand to mouth,not very professional to have them hear this sort of thing from so called "leaders" !!

    Advice to ManagementAdvice

    Get out of the ivory towers more,work on the floor with the people who make the organisation turn and most importantly,try listening to your staff and customers more.

    Recommends
    Negative Outlook
    No opinion of CEO

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