SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.6 254 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
254 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work from home opportunity that allows some flexibility"
    in 20 reviews
  • "Nice working environment;good career growth;convenient location;stable company"
    in 7 reviews
Cons:
  • "Sykes leadership team is out of touch with the call center world"
    in 10 reviews
  • "The newest organization structure has Alpine Access running the show"
    in 7 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Customer Service Jobs

Customer Service Representative (Current Employee)
Peterborough, ON (Canada)

I have been working at SYKES full-time

ProsGreat people to work with! Supervisors friendly and they do their best to accommodate your needs.

ConsLike any other job, it gets quite stressful at times, when dealing with customers. In terms of taking vacation days you need to work at least 6 months before getting them. This makes it hard to go home for xmas to see family. Some times your shift changes in less than 24 hours and your not notified.

Advice to Senior ManagementGenerally speaking, you're doing great. Only thing is when it comes to dealing with customer, the realist way to deal with them vs what we are trained gets confusing. When it comes to appreciating and trying to resolve, we were not trained that our soft skills may not work at times. Therefore please reassess your training for wireless providers call centre to assure new trainees that reasoning and warning angry customers is ok and being stern when your soft skills don't work is ok as well. Personally speaking, it was my first call centre experience and it was rough the first couple of months.

– I'm optimistic about the outlook for this company

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Better

Anonymous Employee (Current Employee)

I have been working at SYKES

ProsSykes is very nice in culture, have abundant benefits and a better management.

ConsOn this part, Sykes has a low salary rate compared to others.

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

SYKES KFT BUDAPEST!

Customer Service Representative (Current Employee)
Budapest (Hungary)

I have been working at SYKES full-time for more than 3 years

ProsNo way to say something positive...bad salary and no possibility to challenge

ConsI don't recomment to anyone...think before getting a job there..many place in budapest can provide you a better jobs!

Advice to Senior Managementdisorganized no logic of work and no education background..included HR.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

There is potential

Account Manager (Former Employee)
Milton-Freewater, OR (US)

I worked at SYKES full-time for more than 10 years

ProsDepending on management, there is recognition, advancement and job satifactory.

ConsNo retirement, after 5 years or more service one will be set up for failure. Notice that the only tenured employees are executives.

Advice to Senior ManagementReturn to John Sykes philosphy of business.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Customer service

Anonymous Employee (Current Employee)

I have been working at SYKES

Prosits a job that is easy to get

Consbad pay is really poor

No, I would not recommend this company to a friend

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1 person found this helpful  

Bad company

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for more than a year

ProsThey hire everybody and the pay isn't all bad

ConsBad management all managers unprofessional and some are criminals

Advice to Senior ManagementWatch the company

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Disapproves of CEO

 

Large company that cares nothing for the employees of the businesses they buy up.

Anonymous Employee (Former Employee)

I worked at SYKES full-time for more than 8 years

ProsThey will hire anyone (literally anyone)

ConsThe turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

Advice to Senior ManagementLet some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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High-school playground

Technical Support Representative (Current Employee)
Cluj-Napoca (Romania)

I have been working at SYKES full-time for more than a year

ProsIn Cluj-Napoca they don't fire people.

ConsThey work in an comunistic style, spoiling the egos.

Advice to Senior ManagementUpgrade to democracy.

No, I would not recommend this company to a friend

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1 person found this helpful  

Customer Service Representative

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for less than a year

ProsGood opportunities to grow with the company

ConsThe Schedule time frame wish i would have had a different Schedule

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Used to be Alpine Access

Customer Service Representative (Current Employee)
Denver, CO (US)

I have been working at SYKES part-time for more than 3 years

ProsYou get to/have to work from home. Technology is provided for you. You can work part time

ConsYou have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

Advice to Senior ManagementIt's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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