SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.6 254 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
254 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work from home opportunity that allows some flexibility"
    in 22 reviews
  • "Good working environment and the people are friendly"
    in 10 reviews
Cons:
  • "It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic"
    in 9 reviews
  • "This company has a extremely high turn over rate"
    in 5 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good Job, easy to learn

Customer Service Representative (Current Employee)
Amherst, NY (US)

I have been working at SYKES full-time for less than a year

ProsEasy sit down job, Payed Training, and easy to pick up

ConsWork Schedule, angry callers rarely.

Advice to Senior ManagementMore Shift options

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SYKES KFT BUDAPEST!

Customer Service Representative (Current Employee)
Budapest (Hungary)

I have been working at SYKES full-time for more than 3 years

ProsNo way to say something positive...bad salary and no possibility to challenge

ConsI don't recomment to anyone...think before getting a job there..many place in budapest can provide you a better jobs!

Advice to Senior Managementdisorganized no logic of work and no education background..included HR.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Better

Anonymous Employee (Current Employee)

I have been working at SYKES

ProsSykes is very nice in culture, have abundant benefits and a better management.

ConsOn this part, Sykes has a low salary rate compared to others.

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There is potential

Account Manager (Former Employee)
Milton-Freewater, OR (US)

I worked at SYKES full-time for more than 10 years

ProsDepending on management, there is recognition, advancement and job satifactory.

ConsNo retirement, after 5 years or more service one will be set up for failure. Notice that the only tenured employees are executives.

Advice to Senior ManagementReturn to John Sykes philosphy of business.

No, I would not recommend this company to a friend

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1 person found this helpful  

Customer Service Representative

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for less than a year

ProsGood opportunities to grow with the company

ConsThe Schedule time frame wish i would have had a different Schedule

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Customer service

Anonymous Employee (Current Employee)

I have been working at SYKES

Prosits a job that is easy to get

Consbad pay is really poor

No, I would not recommend this company to a friend

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Used to be Alpine Access

Customer Service Representative (Current Employee)
Denver, CO (US)

I have been working at SYKES part-time for more than 3 years

ProsYou get to/have to work from home. Technology is provided for you. You can work part time

ConsYou have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

Advice to Senior ManagementIt's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Bad company

Customer Service Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for more than a year

ProsThey hire everybody and the pay isn't all bad

ConsBad management all managers unprofessional and some are criminals

Advice to Senior ManagementWatch the company

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Looks Good On the Outside

Fashion Representative (Former Employee)

I worked at SYKES part-time for less than a year

ProsWorking From Home
Release shifts up to the day they are scheduled
Pick up extra shifts when desired
Great relationships with other CSPs

ConsLawsuit against company for not paying agents for hours worked and overtime
Paid by your virtual soft phone and not by a time card, which allows the company to alter it
Careless management; lack of support
high turn over rate
extremely low pay
Over the top micromanagement by so call team leaders that are no more knowledgeable than the agents but yet get paid to sit around and give orders
Company will write you up the first chance they get (was accused of call avoidance because of a technical issue preventing callers from hearing me)
If you are not meeting the performance requirements, you are yelled it. If you are exceeding the requirements, you're accused of foul play and your job is threatened. You loose either way.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Take responsibility for your software malfunctions

Account Management Specialist (Current Employee)

I have been working at SYKES full-time

ProsWork from home. I really enjoy my job when i can actually do it and dont have to deal with rude managers and people who could care less and only want to blame you for their issues.

ConsManagement does not listen when you try to talk to them. They are rude and cant answer questions,

Technical issues and lots of them. Then they blame you for technical issues with their software. When you ask for help it's either your fault or they cant help.

Advice to Senior ManagementTake responsibility for the software issues and stop blaming it on employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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Glassdoor is your free inside look at SYKES reviews and ratings - including employee satisfaction and approval ratings for SYKES CEO Chuck Sykes. All 254 reviews are posted anonymously by SYKES employees.