SYKES Reviews

Former Employee – worked at SYKES full-time for less than a year

Pros – * Good training
* Overtime Opportunities
* A lot of scope for lateral movement between accounts
* On site catering

Cons – * It's a call centre job - there isn't much scope for advancement, other than to team leader.
* Contracts come and go, meaning little overall security
* Pay is poor and pay freezes the norm
* In certain accounts, unreasonable targets lead to low morale

Advice to Senior Management – No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

Yes, I would recommend this company to a friend

Former Employee – worked at SYKES full-time for less than a year

Pros – Good training for the role and on going support

Cons – All related to working within a big worldwide corporation

Advice to Senior Management – Make employees feel a bit more special

No, I would not recommend this company to a friend

Current Employee – been working at SYKES full-time for more than 8 years

Pros – Really good place to learn.

Cons – Not many opportunities unless moving to other areas of expertise.

Yes, I would recommend this company to a friend

Current Employee – been working at SYKES full-time for more than a year

Pros – Good people; great location(s); great presence in the community; great services to customers; great benefits.

Cons – If Sykes had a necromancer on their payroll, they would have no problem working you to death, reviving you and then working you to death again.

Advice to Senior Management – Focus on work/life balance. Expand your flex commute options.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for less than a year

Pros – - no commute
- Encouraging work environment

Cons – - VERY LOW PAY.
- Heavy tech requirements

Advice to Senior Management – Increase the base pay for these positions in order for the role to be attractive. As it stands no one can support a household with the current pay requirements.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for more than 10 years

Pros – There is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

Cons – Sometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Great pay, considering you sit and talk all day. Nice coworkers for the most part.

Cons – Strict, sometimes stupid policies and rules. A lot of childish drama and stuff, but that's probably everywhere.

No, I would not recommend this company to a friend

Current Employee – been working at SYKES full-time for more than 3 years

Pros – Do what is right for the employee

Cons – Executive management not connected to what happens in company

Advice to Senior Management – Get out there

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

Cons – Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to Senior Management – Keep up the excellent service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for more than a year

Pros – Policies are n place and they strive to continually improve processes

Cons – Too much work for one person. Maybe a pay increase would be enough incentive. :)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company