SYKES

www.sykes.com

SYKES Reviews

Updated 27 January 2015
Updated 27 January 2015
400 Reviews
2.3
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
214 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good first place to work, pay is too low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time (less than a year)

    Pros

    Depending on the team - friendly staff, good support provided

    Cons

    The wages are much too low: I am being asked to provide in-depth knowledge of products for companies in 3 different languages. You would think that two extra languages would mean higher wages (well, ok, 500 pounds per year extra).

    Advice to ManagementAdvice

    You need to pay overtime. You encourage employees to "go the extra mile" but that extra mile still needs fair compensation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to ManagementAdvice

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good workplace to spend a few years and then move on with the experience you gain from it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Edinburgh, Scotland
    Current Employee - Trainer in Edinburgh, Scotland

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Multicultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

    Cons

    The company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

    Advice to ManagementAdvice

    Instead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
    The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Slightly disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time (less than a year)

    Pros

    Flexibility in shifts, opportunities for overtime, Friday donuts, room for employee input sometimes.

    Cons

    Very low pay compared to other companies, vouchers hard to earn for new hires and everybody who values being a team player over obsessing about stats. The other projects seemed to be okay, but the citibank account is horrible to work in. No internet, higher expectations, bigger work load, more restrictions and not a penny extra in return.You would be better off going for the other projects for the same pay. To paint the picture: in this time of unemployment they are unable to find and keep staff.

    Advice to ManagementAdvice

    There's more to being a good employee than stats, and brown nosing is not in the job description. Value actual hard workers, not the ones making noise about how much they supposedly do. Appreciate your employees, it's not that difficult.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Dead end but pleasant enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brown Goods Technician in Edinburgh, Scotland
    Former Employee - Brown Goods Technician in Edinburgh, Scotland

    I worked at SYKES full-time (less than a year)

    Pros

    * Good training
    * Overtime Opportunities
    * A lot of scope for lateral movement between accounts
    * On site catering

    Cons

    * It's a call centre job - there isn't much scope for advancement, other than to team leader.
    * Contracts come and go, meaning little overall security
    * Pay is poor and pay freezes the norm
    * In certain accounts, unreasonable targets lead to low morale

    Advice to ManagementAdvice

    No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good atmosphere with colleges and team leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative in Edinburgh, Scotland
    Former Employee - Bilingual Customer Service Representative in Edinburgh, Scotland

    I worked at SYKES full-time (less than a year)

    Pros

    Good training for the role and on going support

    Cons

    All related to working within a big worldwide corporation

    Advice to ManagementAdvice

    Make employees feel a bit more special

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Career Path and Commitment to Employees

    Cons

    Long hours can be stressfu;l

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Dream Job, dream company-Hands down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)

    I worked at SYKES full-time (less than a year)

    Pros

    The company has a strong sense of seeing each employee prosper and develop into the best agent you can possibly become! As long as you keep your supervisor in the loop and communicate, you should not have a single complaint!

    Cons

    There is no room for technological issues in this or any work at home position. With that being said the position can be very stressful due to the company's systematic issues on a daily basis, which can make an already stressful job-a horrible experience!

    Advice to ManagementAdvice

    Fix the system issues and develop support or a more feasible window for employees when they too have tech issues due uncontrollable circumstances.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I really liked working there!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Grundy, VA (US)
    Former Employee - Customer Service Representative in Grundy, VA (US)

    I worked at SYKES

    Pros

    Good pay for the work you do, dress the way you want to except on days that important people was going no to be there you had to dress fancy.

    Cons

    After training I got the hours from 4pm to 2am. I HATED those hours, to hard on people during the scoring part of the calls.

    Advice to ManagementAdvice

    Lighten up on the call scores, not every call can Be less than 5 min and perfect!

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great facilities, low or no increase

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Facilities are great. They have great processes and workflows that i am able to apply to my current job.

    Cons

    salary increase are minute even with promotion. Learning and development services only for managers.

    Advice to ManagementAdvice

    Bring back the annual appraisals and not profit sharing.

    Recommends
    Positive Outlook
    Approves of CEO

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