SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 9 December 2014
Updated 9 December 2014
374 Reviews
2.2
374 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
204 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Dead end but pleasant enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brown Goods Technician in Edinburgh, Scotland
    Former Employee - Brown Goods Technician in Edinburgh, Scotland

    I worked at SYKES full-time (less than an year)

    Pros

    * Good training
    * Overtime Opportunities
    * A lot of scope for lateral movement between accounts
    * On site catering

    Cons

    * It's a call centre job - there isn't much scope for advancement, other than to team leader.
    * Contracts come and go, meaning little overall security
    * Pay is poor and pay freezes the norm
    * In certain accounts, unreasonable targets lead to low morale

    Advice to ManagementAdvice

    No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to ManagementAdvice

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good workplace to spend a few years and then move on with the experience you gain from it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Edinburgh, Scotland
    Current Employee - Trainer in Edinburgh, Scotland

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Multicultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

    Cons

    The company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

    Advice to ManagementAdvice

    Instead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
    The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Slightly disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time (less than an year)

    Pros

    Flexibility in shifts, opportunities for overtime, Friday donuts, room for employee input sometimes.

    Cons

    Very low pay compared to other companies, vouchers hard to earn for new hires and everybody who values being a team player over obsessing about stats. The other projects seemed to be okay, but the citibank account is horrible to work in. No internet, higher expectations, bigger work load, more restrictions and not a penny extra in return.You would be better off going for the other projects for the same pay. To paint the picture: in this time of unemployment they are unable to find and keep staff.

    Advice to ManagementAdvice

    There's more to being a good employee than stats, and brown nosing is not in the job description. Value actual hard workers, not the ones making noise about how much they supposedly do. Appreciate your employees, it's not that difficult.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good atmosphere with colleges and team leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative in Edinburgh, Scotland
    Former Employee - Bilingual Customer Service Representative in Edinburgh, Scotland

    I worked at SYKES full-time (less than an year)

    Pros

    Good training for the role and on going support

    Cons

    All related to working within a big worldwide corporation

    Advice to ManagementAdvice

    Make employees feel a bit more special

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Excellent Benefits & Fair Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Great holidays off & good management

    Cons

    Typical large corporation problems, management changes often but overall- solid good company to stay a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Stressful, but fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Commission plus base is nice, pay isn't great... but better than min wage.

    Cons

    Hours, a "you do this and like it, or we'll find someone else who will" attitude.

    Advice to ManagementAdvice

    Break your clients up, have a dedicated sales department, dedicated service department. Pushing both together is highly counterproductive.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Its a Job!!!

    Former Employee - Customer Service Representative in Kingstree, SC (US)
    Former Employee - Customer Service Representative in Kingstree, SC (US)

    I worked at SYKES full-time (less than an year)

    Pros

    made enough to pay the bills, good experience, friendly people

    Cons

    NO paid incentives, barely got help in training, no career developement, customer service in GENERAL

    Recommends
  10.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)

    I worked at SYKES part-time (less than an year)

    Pros

    Friendly co-workers, clear instructions, fair amount of pay for the work

    Cons

    No room for personal growth, tedious work

    Recommends
    Approves of CEO
  11.  

    Alright company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Virginia Beach, VA (US)
    Current Employee - Customer Service Representative in Virginia Beach, VA (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Good company good training

    Cons

    Getting to know the system

    Advice to ManagementAdvice

    Need better trainers

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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