SYKES Reviews

Updated 30 October 2014
Updated 30 October 2014
359 Reviews
2.2
359 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
192 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not much room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    - Full time
    - Paid Training
    - I learned a lot about originating auto and personal loans.
    - Enjoyed building rapport with the members (callers)

    There really isn't a whole lot of Pros at this job and it really depends on what account you work for as well.

    Cons

    They don't like to give raises. I originated auto and personal loans for their client company and after two years of working there you'd expect to receive some sort of raise. It doesn't matter, you can be one of the better team members on the floor and know a lot about the Line of Business, but alas, that doesn't matter. What they care about is your attendance and call metrics. But really... what can you expect from a call center.

    Advice to ManagementAdvice

    Give raises based on the knowledge of the line of business and less on call metrics. Call metrics are there to make sure people are doing their job... but it shouldn't be the driving factor, especially if that person is doing much better than what is asked. Otherwise, your employees start to feel like they give and give and sooner or later they will start to not care anymore, because all their efforts are really in vain the end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    They will work with you if you are good at what they want you to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Fayetteville, NC (US)
    Current Employee - Senior Analyst in Fayetteville, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Being one of the top employees in site has lead to a good experience but for those who arent doing well it can be a hard place to work.

    Cons

    They are unprofessional. No accountability. Very inconsistent.

    Advice to ManagementAdvice

    Screen future employees at a higher standard and improve upon training regime

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Not terrible, but that's not saying much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent I in Eugene, OR (US)
    Current Employee - Customer Service Agent I in Eugene, OR (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    The paid training is nice, though I believe they have shortened it to only 5 weeks at this point. Although they aren't the best, there are benefits offered. The work is full time with plenty of options for overtime. Scheduling is relatively consistent. If you are lucky enough to get with the right managers, they will take the time to help you build upon areas of weakness.

    Cons

    Nepotism runs rampant here. Don't expect to be treated nearly as well as someone who has "been there since the beginning" even if you work twice as hard. Certain managers were promoted almost straight out of training just because they happened to be there at the beginning when they needed "leadership." As a result, there are some seriously incompetent managers pretty much benefiting off of the hard work of their team members. Unless you make consistent top level sales, it is likely that you will be either ignored, or "coached" incessantly. The client gauges success using satisfaction surveys which are easily skewed by customers who are unhappy for reasons beyond your control. This means you are given the option to either "fail" in the satisfaction category (and receive additional coaching as a result) or as another stated, engage in self preservation activities which are at the least extremely unethical.

    No matter what you do, it will not be good enough in some way. Suggestions for improvement are given by people who have barely (if ever) had relevant experience and are extremely scripted and often times not applicable to one off situations. Mid level support does they best they can, but there are not enough support reps to go around, meaning that it is likely that you will sit on the phone for up to 10 minutes trying your hardest not to curse at your computer while your customer grows increasingly impatient just waiting for someone to come by and answer your question or provide approval for an action. Systems constantly go down, policies are always changing, and to top it off, your client is rather unpopular right now. Prepare to be yelled and cursed at at least twice a day on a good day.

    Essentially, you'll be making 10 bucks an hour to take verbal abuse from strangers; be tasked to fix their issues with faulty systems, little support, and if you do not make everything better (without forking over free money, which is what many want), it is all your fault. If you do not make awesome sales numbers, you are not trying. Hard work and caring is not rewarded here. Take a job here if you must (it's a guaranteed gig) but keep putting in apps elsewhere. Honestly, Walmart is looking more attractive at this point.

    Advice to ManagementAdvice

    If you want "better results" from your employes, take the time to develop their skills. Stop playing favorites, and for heaven's sake, stop ignoring flags in favor of hanging out with your buddies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Disclosed Malvern AR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disclosed in Malvern, AR (US)
    Former Employee - Disclosed in Malvern, AR (US)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Most the people are like family. Pay isn't horrible for the area. Always clean.
    Great incentive program for money
    Involved in community
    There were more before last 8 months but these have changed.

    Cons

    Tons of payroll issues. Working there many years I have had over 10 payroll issues and few that were never corrected no matter how long I tried or who I talked too.
    They promote to many unexperienced manager from Team leads even to most recent promoted account managers they ignore so many simple problems from dress code to bad conversations from both agents and team managers. The new director promotes from phone contacts instead of talent for all promotions. There is alot of criticism with little recognition. Most the good managers have left due to the recent changes. Many of former employee's feel the same with this place. The HR staff cannot seem to help people with problems but instead gossip about them. They tell you to pre plan needed time off over 3 weeks then say this or that on why it won't happen. I like many others have left the company due to the incompetence of the management staff running this place straight into the ground. Listen to your employees they have many complaints however your "leaders" do not listen. Although many have heard about Blooms 3 million dollar embezzlement he was a leader and helped others not treat then like they don't matter or take part in conversations distracting in others. I would have stayed with this company for life however they have changes that must be made and it starts at the top. I could go on about many things with the "support" however it wouldn't matter. Sykes malvern has become the new Accent hot springs. To all thinking of joining exploring other options never hurts In my opinion. P. S NOT WILLING TO RECOMEND

    Advice to ManagementAdvice

    Train your management at all levels or hire others. If you don't do either you will continue losing quality employees and to the new director don't promote new TM and AM that can't do the job at most all my peers will tell u they miss work because they hate their boss and criticism from you and Tm. All your talented management has left since July.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I like the actual job, but not the working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales and Service Agent in Eugene, OR (US)
    Former Employee - Customer Sales and Service Agent in Eugene, OR (US)

    I worked at SYKES full-time (less than an year)

    Pros

    The training was great and the trainer (who has since been 'let go') was knowledgeable, good at his job, and funny. I enjoyed working with the customers and the products.

    Cons

    The systems went down frequently and I never felt like we had the support from floor support and team leaders. We were told sales were not a priority but once on the floor, sales was the primary (and seemed only) priority - too much pressure.

    Advice to ManagementAdvice

    Be honest about the sales aspect of the position; floor support should make sure the agent feels comfortable that a resolution was found before moving on; get better tech support to make sure the systems don't continually go down.

    Doesn't Recommend
  7.  

    Liked my job very much......Customer Service is No.1 to me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Westpac Banker in Maitland, New South Wales (Australia)
    Former Employee - Westpac Banker in Maitland, New South Wales (Australia)

    I worked at SYKES part-time (less than an year)

    Pros

    Great for somebody who is young & related or a friend, looking for a job.
    Great for a job until you find the right job!

    Cons

    Management/Team Leaders & SME (Subject Matter Experts, that is) are 95% under 25yrs. Lacking people skills within adaptability, maturity within leadership skills especially. Poor training. NOT flexible at all. Blame Westpac for restrictions & never take it front on.
    NOT

    Advice to ManagementAdvice

    Read all feedback & take it on board.
    Employees depend on trusting the BRAND they work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Bank Teller in Lakeland, FL (US)
    Current Employee - Online Bank Teller in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Learning banking regulations and the ability to learn about the products they sell..

    Cons

    Having to work night shift 2:30 pm to 11:00 pm.

    Advice to ManagementAdvice

    None other than needs more floor support.

    Neutral Outlook
    No opinion of CEO
  9.  

    The most fun I ever had while working.

    Current Employee - HRA in Fayetteville, NC (US)
    Current Employee - HRA in Fayetteville, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    There is an effort to reward employees in small ways.

    Cons

    The work can be very difficult.

    Advice to ManagementAdvice

    More with Less is not always possible.

  10. 1 person found this helpful  

    Generally friendly and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Claims Associate in Fort Smith, AR (US)
    Current Employee - Electronic Claims Associate in Fort Smith, AR (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Steady work. Good chance of promotion.

    Cons

    Low pay for the skills required.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    The pay is biweekly which is great. They have opportunities for promotions. After six months of working there, you get a raise

    Cons

    You will have no kind of social life, or life period, outside of this job. The hours are horrible. Too many unnecessary rules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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