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SYKES Reviews

Updated 17 April 2015
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Employee Reviews

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  1. Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sykes is very close to my heart as it was my training ground. It has a lot of talented and amazing people that will help you build your career.

    Cons

    Work-life balance is needed as well

  2. Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close

  3. Technical Support Executive

    Former Employee - Anonymous Employee in Hyderābād (India)
    Former Employee - Anonymous Employee in Hyderābād (India)

    I worked at SYKES (less than a year)

    Pros

    Very good support from team leader and colleagues

    Cons

    there is no downside with sykes

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed

  6. Helpful (1)

    Facilitator

    Current Employee - Facilitator
    Current Employee - Facilitator

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Flexible shifts, steady pay, opportunity for incentives and bonuses from both the client and for things like attendance and meeting metrics from the employer

    Cons

    limited growth opportunity, things change all the time which is typical for a call center, bad communication from top down

    Advice to Management

    be more transparent, listen to the client and listen to the employees

  7. EXCELLENT company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunity for growth.

    Cons

    I love the company I work for. As such there are no 'cons'.

    Advice to Management

    Keep doing what you're doing.

  8. One of the better places to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in West Allis, WI (US)
    Former Employee - Member Service Representative in West Allis, WI (US)

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer

  9. Very engaging company with emphasis on solving engineering problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work

  10. Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    It is very easy work.

    Cons

    The leadership is unorganized and the pay is horrible.

  11. It was a bitter sweet experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Making connections with people from different parts of the us and bonus checks that is it

    Cons

    No more raises once you hit $10, pushed to make sales on every single call even if the customer tells you that their significant other has died and you written up if you don't. It was just too stressful

    Advice to Management

    None

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