SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 16 December 2014
Updated 16 December 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Only work here for a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    It provides a paycheck every two weeks

    Cons

    Stressful and very very unprofessional. Constantly someone is standing over you with criticism. Many threats of being written up if metrics are not met.

    Advice to ManagementAdvice

    Work on people skills and improve training

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Good for the people at corp, bad for the rest of us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst
    Former Employee - Operations Analyst

    I worked at SYKES full-time (more than 5 years)

    Pros

    The people are nice and team players, everybody is focused in delivering good work

    Cons

    No growing inside the company, unless you are part of Chuck"s circle or you are the protege of VP of operations for the regions, the rest of the vps do not have any real power inside the company

    Advice to ManagementAdvice

    Please get more good people in the top, Chuck is great but there are only limited ideas to where the company can grow, and the company is static towards new business models, and are solely focused in maintain margins than to look for real and outside the box ways of earning more dollars

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Good Luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lakeland, FL (US)
    Former Employee - Anonymous Employee in Lakeland, FL (US)

    I worked at SYKES full-time (more than an year)

    Pros

    I actually thought it would be a better experience working the US site rather than one of the outsourced locations. That was a huge mistake.

    Cons

    Company events that focus more on drinking by and with upper management. Very bad pay for position working in. To many double standards or no standards at all. Management contradicts each other in front of employees and then wonders why the performance is so bad. Duh!! No one knows what to expect. Favoritism runs rampant. Fraud is okay but being absent is not. As long as agents sell, the rest of their performance apparently doesn't matter. There is so much more than can be said, but does anyone really listen anyway? I doubt it.

    Advice to ManagementAdvice

    As long as the current management is in place at the Lakeland II site, I don't think they have a prayer of getting any better. You have AMs that suggest to take away agent sales commission if the WTR is not met, you have others in management that don't know what's really happening in their own site. Rather than fixing a problem, they just move it around to look like it was fixed. Site management is stuck on doing a dog-and-pony show for clients and other senior Sykes management to attempt to paint a rosy picture when the fact is the site is a disaster in management. Promotions are almost non-existent for people that can make it better, they would rather put their friends in the position and then protect them. To be honest I'm surprised the client (AT&T) has not pulled their business, unless they've had such a smoke screen blown in their face too. I have no opinion of the CEO but if I was him, I'd be embarrassed with the Lakeland II site management and performance. The site can be so much better but not with current management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    its a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rep in Bardstown, KY (US)
    Former Employee - Rep in Bardstown, KY (US)

    I worked at SYKES full-time (more than an year)

    Pros

    THERE ARE NO PROS TO THIS JOB

    Cons

    terrible, awful, a joke, underpaid

    Advice to ManagementAdvice

    young and unprofessional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Survival (barely) work from home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Denver, CO (US)
    Current Employee - Customer Service Representative in Denver, CO (US)

    I have been working at SYKES part-time (less than an year)

    Pros

    Saves you from living under a bridge. Saves gas commuting to another dead end job,

    Cons

    Enduring poor management, godawful training, poor communication, draconian customer service policies (actually lack thereof). Paying for all of the technical items necessary to work including expensive landline phone. essentially no benefits. No job security whatsoever. Unfulfilled promises. No kudos or time to fix other's mistakes, and there are many due to the people they attract. eg. Two minutes for after call work before warning issued even if customer has been very poorly served ... Customer must stay on hold even if it takes 45 minutest to fix an issue. Reps promised full time but then get part time after training. Minimum wage while training.

    Advice to ManagementAdvice

    Advise your applicants they will be treated like garbage for close to minimum wage rather than the company line while recruiting.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    There are no pros to this job.

    Cons

    This is a thankless job. Dealing with people and there horrible attitudes is no fun especially if you are not a people person.

  8. 2 people found this helpful  

    Miserable backstabbing production support department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Support in Tampa, FL (US)
    Current Employee - Production Support in Tampa, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    None. Not one thing that would have kept me there.

    Cons

    Backstabbing, politics, one upping, management that ignores problems. They do not care about your health or the hours they make you work.

    Advice to ManagementAdvice

    Your middle management in IT needs to be replaced.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Mediocre at Best

    • Senior Management
    • Career Opportunities
    Former Employee - Minion in Lakeland, FL (US)
    Former Employee - Minion in Lakeland, FL (US)

    I worked at SYKES full-time (more than an year)

    Pros

    Very few pros - Location
    Experience gained

    Cons

    I could write a book about all of the cons!!! Decisions made based on perceptions, feelings, gossip, and "noise" not made with facts, forethought, or sound judgement.

    Advice to ManagementAdvice

    Get or together and stop letting great talent get away. Your teams and coworkers don't trust you.

    Disapproves of CEO
  11.  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)

    I worked at SYKES full-time (more than an year)

    Pros

    Pros? What's that at Sykes?

    Cons

    The corporate culture is based on intimidation and unfriendly manners. You won't learn much, there's basically no training and the leadership is nonexistent: your immediate superiors are basically there because they're somebody-more-superior's friend.

    Advice to ManagementAdvice

    Go get some managerial qualifications and some ethics and then come back to business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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