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SYKES Reviews

Updated 5 May 2015
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Employee Reviews

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  1. One of the better places to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in West Allis, WI (US)
    Former Employee - Member Service Representative in West Allis, WI (US)

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer

  2. Very engaging company with emphasis on solving engineering problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work

  3. Helpful (1)

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    It is very easy work.

    Cons

    The leadership is unorganized and the pay is horrible.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. do not work here

    Former Employee - Customer Service Representative in Fayetteville, NC (US)
    Former Employee - Customer Service Representative in Fayetteville, NC (US)

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None benefits were horrible pay wasn't decent they only pay 9 dollars a hour.

    Cons

    Everything you could think of !

    Advice to Management

    Be mindful of those you hire they reflect your business.

  6. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None : I have nothing good to say about this company !

    Cons

    Unfair everything , horrible environment.

    Advice to Management

    Close the place down . Start care and respect him your employees more .

  7. It was a bitter sweet experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Making connections with people from different parts of the us and bonus checks that is it

    Cons

    No more raises once you hit $10, pushed to make sales on every single call even if the customer tells you that their significant other has died and you written up if you don't. It was just too stressful

    Advice to Management

    None

  8. customer service rep

    Current Employee - Customer Service Agent in Allentown, PA (US)
    Current Employee - Customer Service Agent in Allentown, PA (US)

    I have been working at SYKES (More than a year)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing good to say about this company

    Cons

    Stay away
    no benefits
    Low pay
    everything is a scan about this company

  9. Sales and service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Incentives, some managers, some people

    Cons

    Transitioning from strictly customer service to sales and having your job depend on a quota and they tell you all you have to do is offer but meet a sales goal.

    Advice to Management

    Go back to customer service and people would not quit

  10. Helpful (1)

    Not much training for temp employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Fort Lauderdale, FL (US)
    Former Employee - Customer Service in Fort Lauderdale, FL (US)

    I worked at SYKES

    Pros

    Great pay and patience from trainers.

    Cons

    Although I only had a temp position, the amount of training given was incredible low and not enough to handle the job of being able to edit credit card information for clients.

    Advice to Management

    Increase the training in hiring temp employees, it can be very stressful having customers call in and knowing almost nothing at all what to do to help them. I understand that there will be some things that may be difficult, but your system is very difficult to work with.

  11. awful. don't waste your time on this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Work from home, work in PJs, no gas cost

    Cons

    Micromanaged. No employee recognition. Being held accountable for bad surveys after following company policies. Switched around 4 times in 4 months to different supervisors. They say your billing but your technical support. Does not pay you enough for the job you do. You must commit to your schedule for 1 year and no way to move to another shift but they offer overtime each week for that shift

    Advice to Management

    Appreciate your employees more and answer your emails when someone needs help understanding their job

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