Sephora Reviews

Updated 17 September 2014
Updated 17 September 2014
586 Reviews
3.5
586 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Calvin McDonald
50 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 30 reviews)

  • Free products, exceptional education and investment the company makes with each individual (in 48 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 35 reviews)

  • No work/life balance, always on your feet, catty coworkers who like to gossip (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun and educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Consultant  in  New York, NY (US)
    Former Employee - Color Consultant in New York, NY (US)

    I worked at Sephora part-time for more than a year

    Pros

    Excellent training and education program.

    Cons

    Very difficult to grow within the company.

    Advice to ManagementAdvice

    Take care of your cast members and do not discriminate

  2.  

    Best Customer Service Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sephora Product Consultant  in  Fresno, CA (US)
    Current Employee - Sephora Product Consultant in Fresno, CA (US)

    I have been working at Sephora part-time for less than a year

    Pros

    Very fun, energetic work environment. The skills that you learn here are incomparable to any other customer service job.

    Cons

    Depending on who is in your team (as is the case with all jobs), some people can become gossipy, catty, or rude. My general advice is to steer clear of this type of stuff, especially in the workplace.

    Customers can also be extremely rude. But on the flipside, there are customers that absolutely make your week.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great Job To Work Close to What You Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sephora Product Consultant  in  Joliet, IL (US)
    Current Employee - Sephora Product Consultant in Joliet, IL (US)

    I have been working at Sephora part-time for less than a year

    Pros

    Monthly gratis, food, training, great teammates, culturally diverse

    Cons

    JCP customers, return policy, inconsistent stock

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sephora full-time

    Pros

    fair environment, strong leadership, amazing values

    Cons

    workload, hours, expectations can be unrealistic at time

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    AMAZE-BALLS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  New York, NY (US)
    Current Employee - Cashier in New York, NY (US)

    I have been working at Sephora part-time for less than a year

    Pros

    GRATIS, office culture, tremendous growth within company, amazing products, great company to work for

    Cons

    Not enough gratis, a lot of un-passionate people, management hires anybody,

    Advice to ManagementAdvice

    give more gratis to those that work the hardest. manager was very understanding of my schedule and allowed me a few minutes extra on breaks, it was overall, an Amazing Experience.

    Recommends
    No opinion of CEO
  7.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Francisco, CA (US)
    Former Employee - Sales Associate in San Francisco, CA (US)

    I worked at Sephora part-time for more than a year

    Pros

    Free cosmetics, skincare and fragrance
    Fun work environment
    Lots of incentive to work and grow

    Cons

    The customers can get a little crazy at times but nothing out of the ordinary for a customer service job.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A good place to work if you're young, willing to work really hard to be an artist, or really love doing store operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Consultant  in  Boulder, CO (US)
    Current Employee - Product Consultant in Boulder, CO (US)

    I have been working at Sephora part-time for more than a year

    Pros

    Gratis (seriously amazing--thousands of dollars worth of stuff every few months), good company values, high end brand, nice stores in nice areas

    Cons

    Pretty much all women, so if you aren't fond of drama you'll find it tiring, too much corporate-level oversight on very stupid things within the store (i.e. the stock shelves and the board saying sales goals for the day), probably varies from store to store but questionable management

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great place to learn, close-knit family environment, if somewhat disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Color Consultant  in  San Francisco, CA (US)
    Current Employee - Color Consultant in San Francisco, CA (US)

    I have been working at Sephora full-time for more than 3 years

    Pros

    One of the greatest things about Sephora is the environment. Cast members are incredibly friendly and everyone genuinely cares about one another, which is a stark contrast when looking at some other employers. There are an abundance of perks, from free products, to lessons, and very occasionally jet-setting to unique locations (company paid). If you want to know more about the craft, this is definitely the place to start. From brand trainings to educational videos and on-stage training with cast, there are an abundance of ways to learn and you will learn something new everyday, if not many things.

    Cons

    While you learn a lot working here, it's not always from Sephora but often time from one of the many talented cast members or from brands. In fact, the company will often put off your trainings until well after you don't need them anymore. Sephora talks a lot about their values but leadership often don't adjust their behavior to coincide with them. In point of fact, values are often used as a way to attack your work then as a defense for all. Also, while your job description may only entail one thing, you'll probably find yourself doing several other things that fall into someone else's responsibility. Also, be sure to factor time off your breaks, lunches, and ends of your shifts as clients and security checks can waste several minutes, if not more(especially towards the end of the night). If you're trying to move up in the company it is definitely a game of politics, and being the best at your job doesn't really hold as much weight as being best buddies with the right people. And if you're trying to be promoted within your own store then light a prayer candle.

    Advice to ManagementAdvice

    Promote from within!!! I've seen dozens of talented people leave and be replaced by people less qualified. It takes less work to teach someone management tips then to teach someone how your company works. Work smarter, not harder.
    Also, please try to stay organized and have a cohesive plan across all leads. Talking to two different managers shouldn't feel like playing house with divorced parents.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fun, but not serious enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Cashier  in  Las Vegas, NV (US)
    Former Employee - Seasonal Cashier in Las Vegas, NV (US)

    I worked at Sephora part-time for less than a year

    Pros

    Up to date information on beauty products. Samples to try daily. Learn a lot about cosmetics in a short period of time. Exciting work environment.

    Cons

    Can be boring day to day. Management seems to pick favorites, seems like they could be a little more professional and less "high school"

    Advice to ManagementAdvice

    Managers should be more hands on and part of the group.

    Recommends
    No opinion of CEO
  11.  

    A delicate balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cast Member
    Former Employee - Cast Member

    I worked at Sephora full-time for more than 3 years

    Pros

    If your team is good, it's a great environment. Gratis helps the team try and promote favorite products. This company is invested in offering a lot of training internally and from brand reps.

    Cons

    If the team has a few "toxic" members, it can really affect morale, in spite of the best efforts of management.

    Advice to ManagementAdvice

    Hiring positive and productive team members (and leaders) is critical.

    Recommends
    Positive Outlook
    No opinion of CEO

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