Sephora Reviews

Updated 29 August 2014
Updated 29 August 2014
580 Reviews

3.5
580 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Calvin McDonald
41 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 30 reviews)

  • Free products, exceptional education and investment the company makes with each individual (in 48 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 35 reviews)

  • No work/life balance, always on your feet, catty coworkers who like to gossip (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to learn, close-knit family environment, if somewhat disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Color Consultant  in  San Francisco, CA (US)
    Current Employee - Color Consultant in San Francisco, CA (US)

    I have been working at Sephora full-time for more than 3 years

    Pros

    One of the greatest things about Sephora is the environment. Cast members are incredibly friendly and everyone genuinely cares about one another, which is a stark contrast when looking at some other employers. There are an abundance of perks, from free products, to lessons, and very occasionally jet-setting to unique locations (company paid). If you want to know more about the craft, this is definitely the place to start. From brand trainings to educational videos and on-stage training with cast, there are an abundance of ways to learn and you will learn something new everyday, if not many things.

    Cons

    While you learn a lot working here, it's not always from Sephora but often time from one of the many talented cast members or from brands. In fact, the company will often put off your trainings until well after you don't need them anymore. Sephora talks a lot about their values but leadership often don't adjust their behavior to coincide with them. In point of fact, values are often used as a way to attack your work then as a defense for all. Also, while your job description may only entail one thing, you'll probably find yourself doing several other things that fall into someone else's responsibility. Also, be sure to factor time off your breaks, lunches, and ends of your shifts as clients and security checks can waste several minutes, if not more(especially towards the end of the night). If you're trying to move up in the company it is definitely a game of politics, and being the best at your job doesn't really hold as much weight as being best buddies with the right people. And if you're trying to be promoted within your own store then light a prayer candle.

    Advice to ManagementAdvice

    Promote from within!!! I've seen dozens of talented people leave and be replaced by people less qualified. It takes less work to teach someone management tips then to teach someone how your company works. Work smarter, not harder.
    Also, please try to stay organized and have a cohesive plan across all leads. Talking to two different managers shouldn't feel like playing house with divorced parents.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Positive, uplifting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Consultant
    Former Employee - Operations Consultant

    I worked at Sephora full-time for more than a year

    Pros

    Pay, benefits, bonuses, products, fun

    Cons

    Work life balance, hours, promotion, training

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Best job that I miss and love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Consultant  in  Honolulu, HI (US)
    Former Employee - Senior Product Consultant in Honolulu, HI (US)

    I worked at Sephora full-time for more than 3 years

    Pros

    Awesome team, great company, bonus, incentives, gratis, travel, education, training, advancement, promotion! This is where its at!

    Cons

    Uniform. Pay varies, its average. Could be better. I really don't have much con's. This place has never left my heart.

    Advice to ManagementAdvice

    I just love and miss my store 100

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    One of the best jobs I ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Consultant  in  Woodbridge, NJ (US)
    Former Employee - Senior Product Consultant in Woodbridge, NJ (US)

    I worked at Sephora full-time for more than a year

    Pros

    Great discount, free gratis basically thrown at you, lots of training and education, room for advancement and growth, zero micro-managing.

    Cons

    As a former manager I had little to no work-life balance, my life revolved around my job. The benefits weren't exactly amazing and the part-timers that we hired were always blissfully unaware of how to do their job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Excellent retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Lead  in  Vancouver, BC (Canada)
    Current Employee - Operations Lead in Vancouver, BC (Canada)

    I have been working at Sephora full-time for more than 3 years

    Pros

    Company is grounded on 7 values and they are celebrated each day. Cast members feel valued and are set up for success for growth within the company. They are trained to eventually achieve what they aim to be in the future. Lots of training and education, and bonuses are based on store sales and not on individual commission so there's teamwork.

    Cons

    Pay is average, i expected it to be a bit higher since the company is under the Louis Vuitton umbrella.

    Advice to ManagementAdvice

    Hiring the right people for the job. Lots of cast members are only there for a few months and are not worth the investment for training.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great customer service experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora

    Pros

    Learn really great customer service and get to be around makeup all day

    Cons

    Some managers are hard to work with

    Advice to ManagementAdvice

    Be more sympathetic with employees

  8.  

    Fun environment with fun people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Education Lead  in  Tampa, FL (US)
    Current Employee - Education Lead in Tampa, FL (US)

    I have been working at Sephora full-time

    Pros

    Gratis is always a plus...upbeat environment. I enjoy working with vendors and learning different things from them. I love the values of Sephora and how seriously the company takes it

    Cons

    Depending on the volume of your store you may not get much work life balance. A lot of politics, seems like you move quicker based on who you know

    Neutral Outlook
    Approves of CEO
  9.  

    Fun, but frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Education Consultant
    Current Employee - Senior Education Consultant

    I have been working at Sephora full-time for less than a year

    Pros

    I love working with clients; helping them to find exactly what they're looking for and maybe even teaching them how to use their new products. The brand events are great too. We teach, take pictures, have fun, end up a little silly, but overall create a lasting impression. Gratis is always nice, as well as learning new tidbits and stories about each brand, product and founders/creators. Knowledge is in abundance with Sephora, which is detrimental to the job.

    Cons

    Less than qualified persons hold positions in this company which causes much unneeded stress to Product Consultants, Operations and Education alike. When Managers are not performing to the best of their abilities or not putting forth enough dedication to their position, the entire store fails. This is a very frustrating reality for some stores. Especially when higher ups do not take actions to rectify the issues at hand. Instead, it is treated as a "non-issue" and is left to work itself out. Its unfortunate, really. Also, the pre-set schedules are absolutely AWFUL.

    Advice to ManagementAdvice

    Listen to your products consultants and team, they are the backbone of your sales and customer experience. Just because your are salaried, does NOT mean you complete your 40 hours and then you disappear.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Sephora part-time for less than a year

    Pros

    Gratis, good pay, fun environment.

    Cons

    They don't like hiring students.

    Advice to ManagementAdvice

    Give more flexible hours.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Love the Company Culture, it's still retail and the pay is disgusting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Color Consultant  in  Nanuet, NY (US)
    Current Employee - Color Consultant in Nanuet, NY (US)

    I have been working at Sephora full-time for more than a year

    Pros

    culture, values, training, gratis, education

    Cons

    scheduling, pay, retail is a black hole with no growth opportunities, costumes, discount

    Advice to ManagementAdvice

    need better pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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