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Shutterfly Reviews

Updated 26 July 2015
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237 Employee Reviews

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  1. Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Recommends
    Recommends

    Pros

    Amazing company to work for with great benefits and opportunities for growth.

    Cons

    During the holidays you are required to work 12 hour/ 6 days


  2. Helpful (2)

    Great company getting muddied with politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Redwood City, CA (US)
    Former Employee - Marketing in Redwood City, CA (US)

    I worked at Shutterfly full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A truly nice company with fun, interesting products that are easy to get behind and practically sell themselves. Good overall growth, competitive benefits, smart colleagues and good growth opportunities although not for all. Get in the good books of the GM and you're all set.

    Cons

    Work culture has tenacious, with politics steadily seeping in. C-suite needs to swoop in and put a stop to it ASAP. HR and upper level management are fully cognizant of the issues as well as those responsible, but are surprisingly lackadaisical. Stress levels are high and at times unhealthy. Face time in the office is not as important but people tend to work long days and weekends.

    Advice to Management

    Continue the great work but do not let the wonderful camaraderie most people share be ruined by a few. Stop focusing on trying to sell the company and focus on what you have currently. Not hard to see why there is so much churn.


  3. Overall a good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Associate in Santa Clara, CA (US)
    Former Employee - Production Associate in Santa Clara, CA (US)

    I worked at Shutterfly full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Amazing team & people - Great company culture - Free snacks and drinks - Available volunteer work - Awesome benefits like renting out AT&T park just for the employees

    Cons

    - Upper management has too much power - Takes long time for associate's voices to be heard - Pay could be better


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  5. Helpful (1)

    over worked under paid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great place to earn extra holiday cash

    Cons

    The company is Unorganized but growing .

    Advice to Management

    Value employees Invest in leadership training Provide clear advancement opportunities


  6. Helpful (1)

    Too many politics make an unhealthy culture

    Former Employee - Anonymous Employee in Redwood City, CA (US)
    Former Employee - Anonymous Employee in Redwood City, CA (US)

    I worked at Shutterfly full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I had a lot of autonomy to do my job and propose improvements.

    Cons

    Too many chiefs vying for Jeff's attention and political gain

    Advice to Management

    Foster leadership opportunities at all levels and grow your leadership pipeline by investing in your employees .


  7. Helpful (1)

    Too much politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA (US)
    Former Employee - Anonymous Employee in Redwood City, CA (US)

    I worked at Shutterfly (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, especially if you are in management and get stock grants. Some good smart people - not sure if anyone left anymore

    Cons

    too political - product management controls everything CEO has financial background and manages company accordingly: if results are good - they are hiring, if results are bad - they are firing. - this creates un healthy environment Company positions itself as innovative, but there is no business need to do innovation and company doesn't want to invest. All engineering work is focused on integration for new acquisitions

    Advice to Management

    clean up politics


  8. Helpful (1)

    Extremely political

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Redwood City, CA (US)
    Current Employee - Software Engineer in Redwood City, CA (US)

    I have been working at Shutterfly

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Perks are good. You get Shutterfly products twice a year, including mugs, stickers, photo-books, and more. Beautiful offices in Redwood City and Santa Clara. Free snacks and drinks.

    Cons

    Extremely political. All is managed by product management, just a few people deciding the direction and execution of the entire company. There is no room for innovation. Developer ideas do not count, all is decided top-down. Even engineering management has no voice. They just follow direct instructions from product management. People are constantly leaving due to this. Even trivial ideas can't ever come from the development team. This company is a retail company, that does not understand how to manage technology. Everything is about numbers, and measuring incremental (proven) revenue each initiative will bring. Forget about R&D. This is not a company to work for if you love innovation and new stuff. The company is restructuring itself and everything done is just refactoring of current code to unify the multiple platforms. Would not recommend this company to others.


  9. Painful place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly full-time

    Pros

    Benefits were good and some of my co-workers were excellent. The products were interesting to work on.

    Cons

    Leadership was dysfunctional and sometimes abusive. Lots of churn on some products due to unclear priorities.


  10. Helpful (1)

    Customer Care Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Fort Mill, SC (US)
    Current Employee - Customer Care Representative in Fort Mill, SC (US)

    I have been working at Shutterfly full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Higher pay than other places. No scripts. Almost complete autonomy in how you help customers. Company is growing. Manageable performance standards. Lots of tools. Great social activities.

    Cons

    Lots of schedule changes. No growth opportunities. Temp to perm status can be a very long time. Pay raises are annual but not that much (perm). Leadership in most cases has less total experience than the agents. Lots of culture changes. Company doesn't match 401k contributions. Huge difference between Temp and Perm.

    Advice to Management

    Create opportunities for others to grow. Be mindful of opportunities for improvement suggested by agents. Keep quality standards higher than quantity standards.


  11. Helpful (1)

    Quality doesn't matter in Q4 only numbers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shutterfly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I have great benefits for my family. Twice a year they have a company party for the employees. Free soda as well.

    Cons

    Employees/leads go on break to get high. There is no manager/employee confidentiality, employees personal performances are shared with other employees.

    Advice to Management

    Start paying top performance employees top pay. Managers get bonuses every quarter, why not the workers. Half of management don't even work a full 8 hours, but it's ok...they're salary. The real heart of shutterfly is manufacturing. You can have all the ideas in the world and it won't matter if you don't have good employees to do the work.



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