Sitel Reviews

Updated 17 September 2014
Updated 17 September 2014
346 Reviews
2.5
346 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
92 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Manager  in  Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to ManagementAdvice

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

    No opinion of CEO
  2.  

    ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time for more than a year

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time for less than a year

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to ManagementAdvice

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time for less than a year

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to ManagementAdvice

    Need to talk to staff more frequently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time for more than a year

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to ManagementAdvice

    .. Invest more in organizational structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Norman, OK (US)
    Former Employee - Customer Service Representative in Norman, OK (US)

    I worked at Sitel full-time for less than a year

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Wonderful Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent  in  Albuquerque, NM (US)
    Current Employee - Reservation Sales Agent in Albuquerque, NM (US)

    I have been working at Sitel full-time for more than a year

    Pros

    Stress free environment, Target Management, Training effective, good co-workers

    Cons

    Avaya phone keep having issues

    Advice to ManagementAdvice

    Better equipment

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Telephone Customer Service Representative  in  San Antonio, TX (US)
    Former Employee - Work At Home Telephone Customer Service Representative in San Antonio, TX (US)

    I worked at Sitel part-time for less than a year

    Pros

    working from home is the only pro with this company.

    Cons

    The level of communication is awful here. When I requested a shift change to have Sundays off, they changed my schedule for one week and after that, it went back to the same schedule as before. I was constantly pressured to work overtime hours from coaches even though I clearly made it known that I could not work additional hours because I was in school. They go back on their word and say one thing, but do something else. THE PAY METHOD IS HORRIBLE!!!!! I set up direct deposit from day one and had nothing but issues in receiving my pay. During my training, several of us had to receive pay cards because our pay was so behind and I am still waiting on my two paychecks to this day!!!!

    Advice to ManagementAdvice

    VALUE your employees!!! We are the ones that are doing the work and want to feel appreciated. Also, communication needs to be standard across the board and not mixed messages. The pay issue needs to be rectified right away!!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Disorganized, constantly changing rules, schedules, and management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Agent  in  Atlanta, GA (US)
    Former Employee - Tech Support Agent in Atlanta, GA (US)

    I worked at Sitel full-time for more than a year

    Pros

    Comfy at home position. Great start for at-home work. They provide most of the equipment you need for free.

    Cons

    Low starting pay for experienced workers, fluctuating schedule, ever changing rules, equipment/program failure.

    Advice to ManagementAdvice

    Raises are only .25 cents IF you qualify, starting pay is a joke, especially if you're coming in with experience, favoritism is shown to employees (who are "cool" with Supes or Coaches) who are doing even less than you are in the form of kudos and perks, training and company protocol is not uniform-one minute you're given one set of rules to do things, the next you're being written up for doing EXACTLY what they told you to do. Apparently, management can't agree on anything and this confusion trickles down to their employees. You're supposed to have a set schedule that changes every 3 months, but don't get used to that-you will soon realize that they change the schedule whenever they please-sometimes every week to 2 weeks, when they realize they scheduled incorrectly based on metrics.

     MAJOR advice to Management: Being that we're hired BECAUSE we're great at customer service, training should be more campaign-oriented instead of customer service oriented. That would get rid of some of the monotony of training, and more importantly, not throw your agents like a deer in headlights with little to no real training on the campaign at hand and leave us sounding like dunces on the phone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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