Sitel Reviews

Updated 25 August 2014
Updated 25 August 2014
340 Reviews

2.6
340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
90 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Manager  in  Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to ManagementAdvice

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

    No opinion of CEO
  2.  

    ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time for more than a year

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time for less than a year

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to ManagementAdvice

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time for more than a year

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to ManagementAdvice

    .. Invest more in organizational structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time for less than a year

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to ManagementAdvice

    Need to talk to staff more frequently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  8.  

    So far, so good!

    • Comp & Benefits
    Current Employee - Home Based Call Center Representative
    Current Employee - Home Based Call Center Representative

    I have been working at Sitel part-time

    Pros

    I haven't started work yet, but I wanted to say the hiring process was quick and smooth. Everything is done through e-mail, and so far i have not had to pay any fees. Also, the shifts are all in one block of time, no split shifts.

    Cons

    So far I have not found any negatives to speak of.

    Recommends
    No opinion of CEO
  9.  

    workplace is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Mumbai (India)
    Current Employee - Technical Support in Mumbai (India)

    I have been working at Sitel full-time for more than a year

    Pros

    work environment is fulfilling for fresher,
    lounge/bunker works wonder when sleep is what you need

    Cons

    benefits have being cut down drastically,

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    My review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Diegem (Belgium)
    Former Employee - Technical Support Agent in Diegem (Belgium)

    I worked at Sitel full-time for more than 3 years

    Pros

    nice colleague, very good team manager

    Cons

    routine job, shift were sometimes till 22.

    Advice to ManagementAdvice

    people need to get chance to be promoted after few years maybe

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Good Place to Improve your Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional  in  Chennai (India)
    Former Employee - Customer Service Professional in Chennai (India)

    I worked at Sitel full-time for less than a year

    Pros

    Really good work atmosphere. Excellent training. Helps you in the future. The people are very committed in their jobs.
    Excellent cultural activities.

    Cons

    Work timings. Very high targets. Huge attrition.

    Advice to ManagementAdvice

    Give flexible work timings at least for first year.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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