Sitel Reviews

Updated 29 October 2014
Updated 29 October 2014
363 Reviews
2.5
363 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
102 Ratings

Review Highlights

Pros
  • There are no good reasons to work from home with Sitel (in 20 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Manager in Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to ManagementAdvice

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

    No opinion of CEO
  2.  

    ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time (more than an year)

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time (less than an year)

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to ManagementAdvice

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time (more than an year)

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to ManagementAdvice

    .. Invest more in organizational structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time (less than an year)

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to ManagementAdvice

    Need to talk to staff more frequently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  8.  

    Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA (US)
    Former Employee - Customer Service Representative in Augusta, GA (US)

    I worked at Sitel full-time (less than an year)

    Pros

    If you like customer svc, this is the job for you

    Cons

    This job should start out paying more than $8.50 & they need a better dress code policy

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Amarillo, TX (US)
    Current Employee - Call Center Representative in Amarillo, TX (US)

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Sitel has a wonderful paid for performance program, With this program all employees have a chance to increase their paycheck by $2.00 per hour.

    Cons

    Sometimes they implement mandatory overtime which is great for payday but you get burned out when working the time. Also no food is allowed at your desk.

    Advice to ManagementAdvice

    New headsets would be greatly appreciated. Otherwise, I think you rock!

    Recommends
    Positive Outlook
    Approves of CEO

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