Sitel Reviews

Updated 17 October 2014
Updated 17 October 2014
354 Reviews
2.5
354 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
96 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 19 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Manager in Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to ManagementAdvice

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

    No opinion of CEO
  2.  

    ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time (more than an year)

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time (less than an year)

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to ManagementAdvice

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time (less than an year)

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to ManagementAdvice

    Need to talk to staff more frequently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time (more than an year)

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to ManagementAdvice

    .. Invest more in organizational structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  8.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent in Saint John, NB (Canada)
    Current Employee - Technical Support Agent in Saint John, NB (Canada)

    I have been working at Sitel full-time (more than an year)

    Pros

    Great Pay
    Awesome Referral bonus (250$)
    Opportunity for advancement
    Excellent Benefits

    Cons

    Days that drag on
    Dirty Environment
    Annoying Customers
    Lack of proper Training
    Terrible time off policy

    Advice to ManagementAdvice

    More incentive is needed for employees who do well
    Attendance policy needs to be updated. People calling in sick should not be penalized the same as people who don't show up...
    Hire proper janitorial staff

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Las Vegas, NV (US)
    Former Employee - Operations Manager in Las Vegas, NV (US)

    I worked at Sitel full-time (more than 3 years)

    Pros

    Lots of continual management education.

    Cons

    Lots of clicks, horrible pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Sitel Photos

Friendly n Good Work place.
Outside
Great Work Place.
Pleasant to Work.

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