Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated 25 November 2014
Updated 25 November 2014
376 Reviews
2.5
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
105 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Manager in Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to ManagementAdvice

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

    No opinion of CEO
  2.  

    ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time (more than an year)

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time (less than an year)

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to ManagementAdvice

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time (more than an year)

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to ManagementAdvice

    .. Invest more in organizational structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time (less than an year)

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to ManagementAdvice

    Need to talk to staff more frequently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  8. 2 people found this helpful  

    Good opportunity for work at home but not very organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    Convenience of working at home, good team members that will help you out if they can, learning new skills that could help you on future jobs.

    Cons

    Low pay, agent rankings utterly confusing, untimely scheduling for the next week, training inadequate, not enough supervisors to take sup calls.

    Advice to ManagementAdvice

    Training needs to be further in depth and longer and needs to have more roleplaying of taking calls, throwing new agents out there on the floor after inadequate training is a bad idea, need more supervisors, need to make sure agents have working software instead of having them rely on other agents who can access necessary software to help them on their calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Pros

    Good pay good trainer,easy job

    Cons

    Not getting schedule until last minute

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Agent in Hyderābād (India)
    Current Employee - Tech Support Agent in Hyderābād (India)

    I have been working at Sitel full-time (less than an year)

    Pros

    Good salary for freshers and cab facility

    Cons

    Split week offs and bad cafeteria

    Advice to ManagementAdvice

    Decrease the use of tools

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Mixed emotions about applying

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    I've done the online for the work-at-home assessment - so far, so good. Then, their computer interface with mine just. stopped. Help came right away but it made me too concerned about jeopardizing my own internet, computer, etc. So, I never completed the application.

    To its credit, Sitel would email me from time to time to see if I were still interested. I haven't responded. I may have to apply all over again.

    If I had to do phone work, this, I think would be the best.

    Cons

    My fear of their system screwing up mine.

    Some of the reviews - a 50/50 chance of a good fit for me.

    Glassdoor doesn't have an 'Unapplied' option yet so I marked 'Current' as an employee. But, hey! You never know.

    Recommends
    Positive Outlook
    No opinion of CEO

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