Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated 17 December 2014
Updated 17 December 2014
389 Reviews
2.5
389 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
109 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Manager in Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to ManagementAdvice

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

    No opinion of CEO
  2.  

    ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time (more than an year)

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time (less than an year)

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to ManagementAdvice

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

    Recommends
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time (less than an year)

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to ManagementAdvice

    Need to talk to staff more frequently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time (more than an year)

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to ManagementAdvice

    .. Invest more in organizational structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  8. 1 person found this helpful  

    Steady check

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Agent in Las Vegas, NV (US)
    Former Employee - Tech Support Agent in Las Vegas, NV (US)

    I worked at Sitel

    Pros

    Easy account great coworkers steady check

    Cons

    Lazy supervisors doesnt know what they are doing most of the time no support once our in production

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Love the comfort of home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel

    Pros

    No high car gas prices, traffic or car insurance to deal with.
    Appears that advancement comes pretty fast.

    Cons

    Pay is low.
    Nasty customers can be overwhelming.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Rules subject to constantly change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent in Free Home, GA (US)
    Former Employee - Work At Home Agent in Free Home, GA (US)

    I worked at Sitel full-time (more than an year)

    Pros

    working from home...money for other things other than gas to go to work

    Cons

    depending what campaign you get on

    Advice to ManagementAdvice

    list to the agents not the Team leads and coaches

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Managua (Nicaragua)
    Current Employee - Customer Service Representative in Managua (Nicaragua)

    I have been working at Sitel

    Pros

    Pay on time. Free transportation

    Cons

    None flexible hours, low wages

    Advice to ManagementAdvice

    improve quality assurance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Sitel Photos

Work at Sitel? Share Your Experiences

Sitel

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.