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Sitel Reviews

Updated 21 April 2015
478 reviews filtered by
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2.5
478 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
139 Ratings

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    SiTEL has lots of promise but needs better management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Manager in Kingston upon Hull, England
    Former Employee - Programmer Manager in Kingston upon Hull, England

    I worked at Sitel

    No opinion of CEO
    No opinion of CEO

    Pros

    Fast moving environment.
    Exciting changes that drive the company foward.
    Great team to work with and plenty of opportunity to move around the world.
    Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward.
    The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

    Cons

    Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

    Advice to Management

    Improve the HR management structure and bring in a team who are abble to put in place a positive reward structure.

  2. Monotonous work, incompetent and sarcastic management and team leaders, low pay and utterly soul destroying!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retentions Advisor in Stratford-upon-Avon, England
    Former Employee - Retentions Advisor in Stratford-upon-Avon, England

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In general (apart from the odd few you always get in any work place) good friendly, and funny colleagues who help the day go by.

    Cons

    Long unsociable hours, working Saturdays , a very flawed commission scheme, rude and lazy team leaders and very low paid work for what is an extremely stressful and mentally draining job. You are constantly told to get off and cut down on your wrap time if you go over 3 minutes on each and are expected to take another call before you have even finished doing your notes.

    Advice to Management

    Value your staff more by treating them with more respect, pay more, don't penalize people by cutting into their commission if they are off sick, improve working conditions and offer more back office roles.

  3. Badly treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    Best reason to work here? None

    Cons

    We explained how to work in other ppl and we gave all procedures to them. Training poor really poor

    Advice to Management

    Management need to be careful in campaign if want to mantain them alive and the clients active. But they try good point.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hell on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent
    Current Employee - Call Center Agent

    I have been working at Sitel full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I cannot think of any pros to working at Sitel it was an awful place to work ...

    Cons

    Low pay
    Incompetent management
    Unfair work loads
    No job security
    Constant fear of displinary
    No work life balance
    You are a wage slave and they treat you like it.

  6. ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Kingston upon Thames, England
    Former Employee - Technical Support Agent in Kingston upon Thames, England

    I worked at Sitel full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Use of computer in canteen

    Cons

    No perks no benefits high staff turnover

  7. Helpful (1)

    You are treated as a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Exeter, England
    Former Employee - Technical Support Agent in Exeter, England

    I worked at Sitel full-time (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    good training, nice people, big company, easy to make friends

    Cons

    no empathy for the employees, we were just a number, we were disposable to them, they have fired loads of people, they are just finding excuses to fire people, they told one employee "you are agency and easier to fire".

    Advice to Management

    Give people steady jobs, more understanding and support, one minute late can not be helped some times.

  8. Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Exeter, England
    Former Employee - Technical Support in Exeter, England

    I worked at Sitel full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    .. Very friendly
    .. Recruitment process is pretty straight forward
    .. Good client base
    .. Workable time structure

    Cons

    .. Lack of experienced superiors
    .. No structure
    .. Poor salary
    .. More trainings will be an advantage
    .. Career growth is very limiting.. People are rarely promoted based on performance

    Advice to Management

    .. Invest more in organizational structure

  9. Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Exeter, England
    Current Employee - Technical Support in Exeter, England

    I have been working at Sitel full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary is ok for a low end job. catering facilities are ok 15p for a coffee. No strick work uniform needs to worn which is positive for me may not be to everyones taste. some of the people are pretty down to earth..

    Cons

    Training is bad, Trainers are very poorly trained to be trainers.Toilets keep getting blocked and no spare toilets available had to use the one in the cafe across the road. No positive feedback from the management and no integration from the management..

    Advice to Management

    Need to talk to staff more frequently

  10. Jon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    There are none at the minute

    Cons

    Poor management and the like

  11. dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Las Vegas, NV (US)
    Current Employee - Dispatcher in Las Vegas, NV (US)

    I have been working at Sitel

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    great pay and schedule great management

    Cons

    nothing the job is perfect if the client AAA want leaving I would continue to grow

    Advice to Management

    change nothing

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