Sleep Number by Select Comfort

  www.sleepnumber.com
  www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated 17 December 2014
Updated 17 December 2014
172 Reviews
3.1
172 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
82 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Company, Very Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Los Angeles, CA (US)
    Current Employee - Store Manager in Los Angeles, CA (US)

    I have been working at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    Great staff and other store managers are wiling to help with questions. Customers really loyal to beds and easy to sell using the selling system, no other delivery/ complaint/ return follow up (goes through corporate) just regular friendly follow up after sale. Good Benefits

    Cons

    Unrealistic sales goals! Company in "aggressive" growth but sales over 400 stores didn't make goals. Blamed marketing but too slow to compensate for the HIGH goals that were distributed by DM. When the goals are determined by DM for each store it's not based on any real percentages from last year, just lofty dreams of company. One month will be 20% above the next 50% above last year and not concise with store size and location. NO TRAINING at all...had to rely on staff (not their job) to train me. Not the best strategy for a company unless it wants the employee to pull the strings of management. Long boring hours.

    Advice to ManagementAdvice

    Have a clear understanding of the business to give realistic goals to DM's. This company makes great money and shouldn't dangle the carrot for their own gain. TRAIN MANAGEMENT, don't have the employees bear the burden plus it demotes the managers role in their eyes.

    Recommends
    Neutral Outlook
  2. 2 people found this helpful  

    One of the best decisions for my future choosing this company for employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional in Lawrenceville, NJ (US)
    Current Employee - Sleep Professional in Lawrenceville, NJ (US)

    I have been working at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    It's odd to work for a company where you actually speak to your Regional Vice President and he's awesome. Same goes for the District Manager which normally one dreads to see. The commission system is structured to reward you more when you and your store succeed at goals. And the teamwork aspect of the selling process is emphasized greatly. Only have a few coworkers and one manager to answer to is almost like having another family you're a part of. The products and the benefits they offer for sleep are innovative and ahead of the competition. My roommate calls Sleep Number the "apple" of the bed industry.

    Cons

    The hours can be long. And sometimes the goals may seem a bit unattainable. The Ups system doesn't always work out in your favor. Stores that don't work as a team will likely have individuals who fail to make months. I have zero complaints about management in all aspects.

    Advice to ManagementAdvice

    Potentially fix the system so former employees who bought beds are considered inner circle. Not all are terminated and most may leave peacefully. It's tedious to ask district manager on a case by case basis when old employees come in looking to replace their old mattresses or purchase for loved ones.

    Otherwise keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Sep 26, 2014Human Capital

    Thank you for your positive comments and thank you for choosing Sleep Number!

  3. 1 person found this helpful  

    I love working for Sleep Number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional in Charlotte, NC (US)
    Current Employee - Sleep Professional in Charlotte, NC (US)

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    -Employee discounts on beds.
    -What you sell actually helps people and improves lives.
    -Ability to make decent money; even great money.
    -Small staff so it becomes like a second family.
    -Little to no stress work environment when compared to other jobs that pay the same, more, or less.
    -No take home work.
    -Easy to read commissions. No surprises on payday.

    Cons

    -In the past year store hours on Sundays went from 12-6 to 11-7, taking away more time from family/personal time. I'm sure this works in some markets but in the Bible belt we don't see traffic in our stores until after 1pm and it slows down by 5pm.
    -No matter how much paid time off you have earned it feels like a punishment to take more than an extra day or two off a week because of how aggressive the sales goals are.
    -I would like to see the commission structure not be capped at 8% when you reach 140% to your sales goal. I would also like to see it be the highest tier commission on everything you sold and not an average.
    -I would like to see Sleep Expert's be able to be rewarded with a quarterly bonus. Not as high as the Store Managers but at least something.
    -I would like to see them do a little bit better job at planning sign changes so they don't land on Christmas Eve, Halloween, etc. That is our family time and it would be nice to not be stuck at work.
    -I don't like the UP system and the fact that we get secret shops that potentially cause us to lose out on real customers that are buying.

    Advice to ManagementAdvice

    Keep moving us forward and growing.

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Sep 26, 2014Human Capital

    I shared your feedback with the appropriate departments here at the home office. Thank you for taking the time to post!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Place for A Career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Baltimore, MD (US)
    Current Employee - Store Manager in Baltimore, MD (US)

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    If you are interested in improving the quality of life of the your customers as well as that of you and your family, then Sleep Number is a great place to grow your career.

    - Uncapped compensation including hourly, commission, and bonuses
    - Fantastic product that actually works
    - Ongoing commitment to new and exciting technology
    - Sales methodology that has been proven to be effective
    - Aggressive marketing
    - High value placed on ethical customer interactions
    - Fantastic balance of team/individual success focus
    - Flexible schedule
    - Vertically integrated company
    - Full health benefits
    - Opportunity for advancement in a growing company
    - Performance-driven rewards like s.w.a.g. and trips
    - Multi-Store Leadership that actually cares about its sales force

    Cons

    Retail hours can be tough.

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Sep 26, 2014Human Capital

    Thank you for taking the time to share your opinion! Your passion is truly valued, and thank you for choosing Sleep Number!

  6.  

    Changing Lives One Bed At A Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Great products that really help a lot of people. Consantly bring out new innovate products that no other competitor has. My fellow managers in my district are great teammates. DM worked his way up from sleep professional so he has a good understanding of the day today issues a store managers faces. Very supportive.

    Cons

    Communication between corporate and retail could be better. Home delivery is a mess right now.

    Advice to ManagementAdvice

    Clean up the problems with home delivery.

    Recommends
    Positive Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Sep 26, 2014Human Capital

    Thank you for your review. I would love to hear some of your ideas to improve communication. Please reach out to [email protected] I look forward to hearing from you!

  7. 1 person found this helpful  

    Culture declining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort

    Pros

    The Product changes peoples lives.

    Cons

    You have to be a skinny white female to get ahead.

    Disapproves of CEO
  8. 1 person found this helpful  

    Sleep Number is a great company as long as your consistently hitting your monthly goal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Los Angeles, CA (US)
    Current Employee - Anonymous in Los Angeles, CA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    You can make good money, if there is a Sale or you have a busier location.

    Cons

    No job security! You have to hit 100% of your goal every month, to be a valuable employee.

    Advice to ManagementAdvice

    Management could help employees reach their goals before their own since their monthly goal is lower. Management should also help in generating traffic into their store!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Sleep Number Manager for 8 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Grand Rapids, MI (US)
    Former Employee - Store Manager in Grand Rapids, MI (US)

    I worked at Sleep Number by Select Comfort full-time (more than 8 years)

    Pros

    It is an outstanding company that truly believes in their employees, the product, promoting from with in, and giving people every opportunity to succeed.

    Cons

    In my time I had 4 district managers. Three were fired while I was there. The fourth fired me. He was inconsistent, although there over 10 years, ignored policy, and used personal reasons to let me go - based on a month my store hit plan.

    Advice to ManagementAdvice

    If you have a district manager you is terminating a large percent of his staff, look at the DM before allowing him to fire more. Also, maybe follow up with some of those that he has fired and find out if he did anything to help them out.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Everything should work, nothing does.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plymouth, MN (US)
    Current Employee - Anonymous Employee in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Great Discount on beds. Not much management oversight if you're not one of the few bottom performers. However, this also means you don't get time to work on career development.

    Cons

    Poor leadership follow-through. Changes are not communicated, are compartmentalized, and ever changing. New products launch without testing, troubleshooting is expected to be flawless when the troubleshooting changes daily. Company expects you to post big numbers while providing no support.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    The most horrific company from Hell that you could imagine!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional
    Former Employee - Sales Professional

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Great products, but over priced!
    A lot of great customers.

    Cons

    Enormous employee turnover at stores...RUN
    Horrible management.....Run
    Uses lies and intimidation tactics......RUN
    Report anything to HR and they share with RM so you get put on black list no matter what.
    This is their mantra....you're replaceable no matter what...even if you did everything expected of you.....RUN
    Store mgrs take every advantage they can and aren't held accountable for anything.
    Ups system is not fair...vacation time unfair and you'll never get it. ...RUN
    Whatever they tell you in interview are lies!!!
    All propaganda...first couple weeks they're decent....then the boom drops...Could write book of cons, but won't. In a nutshell....they only care about the bottom line because of the tremendous GREED....not their employees at all. You could be at deaths door....but get to work....no one to cover...it's your mgr day off.
    If you want a job in HELL...Work for SC.
          You'll be overworked, underpaid and treated like DIRT!!!

    Advice to ManagementAdvice

    ALL OF YOU SHOULD RESIGN and be replaced by HUMANS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Sleep Number by Select Comfort Photos

Work at Sleep Number by Select Comfort? Share Your Experiences

Sleep Number by Select Comfort

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.