Sleep Number by Select Comfort

www.sleepnumber.com
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Employee Reviews

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  1. 2 people found this helpful  

    Difficult work environment and no work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Great line of products. Vertically integrated company with good growth opportunities. New and comfortable facility. Decent benefits with annual bonus payout.

    Cons

    Very chaotic work environment. Insufficient resource staffing causes excessive work hours. No work- life balance. No confidence in senior leadership team.

    Advice to ManagementAdvice

    Hire more people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sleep Number is a great company as long as your consistently hitting your monthly goal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Los Angeles, CA (US)
    Current Employee - Anonymous in Los Angeles, CA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    You can make good money, if there is a Sale or you have a busier location.

    Cons

    No job security! You have to hit 100% of your goal every month, to be a valuable employee.

    Advice to ManagementAdvice

    Management could help employees reach their goals before their own since their monthly goal is lower. Management should also help in generating traffic into their store!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Sleep Number Manager for 8 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Grand Rapids, MI (US)
    Former Employee - Store Manager in Grand Rapids, MI (US)

    I worked at Sleep Number by Select Comfort full-time (more than 8 years)

    Pros

    It is an outstanding company that truly believes in their employees, the product, promoting from with in, and giving people every opportunity to succeed.

    Cons

    In my time I had 4 district managers. Three were fired while I was there. The fourth fired me. He was inconsistent, although there over 10 years, ignored policy, and used personal reasons to let me go - based on a month my store hit plan.

    Advice to ManagementAdvice

    If you have a district manager you is terminating a large percent of his staff, look at the DM before allowing him to fire more. Also, maybe follow up with some of those that he has fired and find out if he did anything to help them out.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Everything should work, nothing does.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plymouth, MN (US)
    Current Employee - Anonymous Employee in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Great Discount on beds. Not much management oversight if you're not one of the few bottom performers. However, this also means you don't get time to work on career development.

    Cons

    Poor leadership follow-through. Changes are not communicated, are compartmentalized, and ever changing. New products launch without testing, troubleshooting is expected to be flawless when the troubleshooting changes daily. Company expects you to post big numbers while providing no support.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    First five years was great last two a nightmare. TOO much stress... threats constantly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Helping people sleep better. No other ++++

    Cons

    Too much pressure, corporate never happy, you can seel over quota, but they are still not happy because you did sell certain items. Always lieing to employees about advertising or when things will occur. No promotion path.

    Advice to ManagementAdvice

    Fire Regional VPs they are all liers and never have an answer.

    Doesn't Recommend
  7. 1 person found this helpful  

    not a customer friendly store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in Pittsburgh, PA (US)
    Former Employee - Sleep Professional in Pittsburgh, PA (US)

    I worked at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    retail hours - unreal goals that are not reachable - keep sales from making too good of a paycheck

    Cons

    retail hours - unreal goals that are not reachable - keep salespeople from making too good of a paycheck

    Advice to ManagementAdvice

    Stop treating employees like dirt and increase the commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Unrealistic goals/tasks from out of touch Corporate Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional in Pittsburgh, PA (US)
    Current Employee - Sleep Professional in Pittsburgh, PA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    Good employee discount program and potential to make decent money, although commission percentage is not the best unless you greatly exceed your goal for that month.

    Cons

    Canned sales pitch with little room for your own personal style.....even though they tout the "make it your own" philosophy, they really don't want you to deviate from their script. It is also the worst Ups System I have EVER worked under....with this system, it is possible to work an 8 hour shift and not speak to s single customer while watching your coworkers get all the sales that day.

    Advice to ManagementAdvice

    Have an honest discussion with the people in the trenches...throw out some of the meaningless tasks (Hot/Warms, etc.) and allow the talented sales professionals you hired to actually show you what they can do when they aren't required to perform like trained parrots. Re-evaluate your Ups system.....it is very discouraging to work your full shift and not have any customers of your own while watching your coworkers sell. 2.5% is a VERY low commission rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Aug 28, 2014Human Capital

    Thank you for taking the time to post your review! I am passing your comments about the ups system, commission, and sales process to the appropriate teams at the home office.

  9.  

    good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    the customer experience, and product

    Cons

    the company set quotas that are usually unattainable, and actually has expanded hours on holidays as opposed to reduced hours which makes no sense. they open at 7:00am during Christmas and stay open late on The 4th of July memorialday laboe day etc, when all the other stores around them are closed they are the only one opened.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Could be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in New York, NY (US)
    Former Employee - Sleep Professional in New York, NY (US)

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    The product is actually good. The brand is nationally recognized and it actually helps people.

    Cons

    Products is severely overpriced. Too many unrealistic goals they come out with a stupid product and they want you to push at all cost. It's all about the numbers. People can do whatever they want as long as the produce numbers, steal your deals or whatever if they are a top writer they won't even get a slap on the wrist. Managers in some stores compete with sales people the greedy ones continue writing deals while their people are struggling and possibly on a warning of some kind. Managers have a much lower quota than the sales people yet they are just greedy and don't care about their people. The district managers don't care at all about the individual people or the stores as long as their district hits the number and they get their bonus everything is fine. The Regional for the NY area is as narcisisstic as they come with an incredible god complex.

    Advice to ManagementAdvice

    Get your priorities in order. PEOPLE, PROCESS and PROFITS! In that order.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    The most horrific company from Hell that you could imagine!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional
    Former Employee - Sales Professional

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Great products, but over priced!
    A lot of great customers.

    Cons

    Enormous employee turnover at stores...RUN
    Horrible management.....Run
    Uses lies and intimidation tactics......RUN
    Report anything to HR and they share with RM so you get put on black list no matter what.
    This is their mantra....you're replaceable no matter what...even if you did everything expected of you.....RUN
    Store mgrs take every advantage they can and aren't held accountable for anything.
    Ups system is not fair...vacation time unfair and you'll never get it. ...RUN
    Whatever they tell you in interview are lies!!!
    All propaganda...first couple weeks they're decent....then the boom drops...Could write book of cons, but won't. In a nutshell....they only care about the bottom line because of the tremendous GREED....not their employees at all. You could be at deaths door....but get to work....no one to cover...it's your mgr day off.
    If you want a job in HELL...Work for SC.
          You'll be overworked, underpaid and treated like DIRT!!!

    Advice to ManagementAdvice

    ALL OF YOU SHOULD RESIGN and be replaced by HUMANS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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