Southwest Airlines Reviews

Updated 25 August 2014
Updated 25 August 2014
462 Reviews

4.1
462 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
390 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 42 reviews)

  • Great benefits - health care, flight benefits, 401K matching, etc (in 35 reviews)


Cons
  • The station where I worked was always understaffed so a lot of mandatory overtime (in 22 reviews)

  • The benefits include free (space available travel) and relatively low pay (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Business Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Consultant  in  Dallas, TX (US)
    Former Employee - Business Consultant in Dallas, TX (US)

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    People, Personal Growth, Culture, Pride of working for this company, Perks. Plenty of reasons why I loved this company and my job

    Cons

    Compensation could be better, Promotions are very hard to get and reserved to help other tenured employees

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate  in  Dallas, TX (US)
    Current Employee - Senior Associate in Dallas, TX (US)

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Nice people and working environment. Good infrastructure for the working environment. Job security, very good management, fun activities around the clock, best health benefits.

    Cons

    It would be great to have pay complement all other factors in PROS.

    Advice to ManagementAdvice

    Identify opportunities to improve pay for employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent  in  Orlando, FL (US)
    Former Employee - Ramp Agent in Orlando, FL (US)

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    You can move up in the company and grow your career with all the different opportunities every day.

    Cons

    They change procedures for operations very often, so its very hard to feel comfortable with the techniques of work.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Culture fun loving servants heart

    Cons

    Not getting many days off unless you want to work multiple doubles in a row

    Doesn't Recommend
    No opinion of CEO
  6.  

    Great company that has many values. The workers make it great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Great pay, benefits are cheap, unionized.

    Cons

    clashing between union members, management and company.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    I've worked as a pilot at 3 Major Airlines and Southwest is the only airline that treats its employees as an asset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer)  in  Chicago, IL (US)
    Current Employee - Airline Pilot (First Officer) in Chicago, IL (US)

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Positive work environment created by a healthy working relationship between management and labor. Outstanding benefits and great job security.

    Cons

    Preserving the 'corporate culture' is becoming more and more difficult as we become larger and the company hierarchy expands.

    Advice to ManagementAdvice

    Negotiate contracts on time or we too will become like the 'legacy' airlines who experience tempestuous dealings with their labor groups

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    My experience at SWA has been constant additions to my job duty without proper training nor pay increase.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Saint Louis, MO (US)
    Current Employee - Customer Service Agent in Saint Louis, MO (US)

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    The best reason to work for SWA is the flexibility of hours. You can work as much or as little as you wish. Flight benefits, if you are lucky to find an open seat, and have the extra cash to travel.

    Cons

    Personal growth is extremely limited unless you are well liked by leadership and/or are willing to constantly relocate to different stations. The leadership within the stations are improperly trained, at times lazy and cannot think outside the box. Company values have drastically changed, once praised for having a unique personality and vision, now we must follow policy and procedure or but subjected to verbal and written warnings.

    Advice to ManagementAdvice

    Consider allowing your employee some autonomy. Trust they are doing the right thing for the customer who writes our checks. Give them a contract they can be proud of and that allows them to grow your business over time. Grow and develop management over time. Weed out those who do not perform. Be accountable. Be the Herb and Colleen vision of SWA.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines for more than 10 years

    Pros

    benefits were great, travel free stand by

    Cons

    great place till we bought Air Tran and all they cared about was Air tran employees and left behind the original Southwest employees that made the company who they are

    Advice to ManagementAdvice

    Don't forget about when you started and the help you had.......

    Disapproves of CEO
  10.  

    Unionism!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Phoenix, AZ (US)
    Current Employee - Flight Attendant in Phoenix, AZ (US)

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Flexibility and generous wages. Especially for what you do. The customers are more than accommodating if you show interest. See many new places and new people.

    Cons

    Senior union members are like a vacuum. Always sucking on those around them and actually believe they earned it. It takes forever to get off of working weekends. There is no mandatory retirement. So, it gets very Stael. Average age of the work group is in the 50 year range. their is a disincentive to leave the protection of your union. so get used to doing the same-thing.

    Advice to ManagementAdvice

    Lead and stop taking notes! The majority of managers don't understand that you can actually take a class in Airline management. Their to busy making plans for their weekend. Senior Management needs to make it more clear who is going to lead the company 5 - 10 years from know. two many people treating this company like a cash cow. Taking all they can get.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    It's fun, but not very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines as a contractor for more than a year

    Pros

    Laid back culture. You get to have fun.

    Cons

    Workforce is not the brightest. The company hires consultants to do most of the work. "Good" leaders are leaders who do exactly what their bosses want. They aren't very intelligent.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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