Starbucks Reviews

Updated 1 October 2014
Updated 1 October 2014
4,640 Reviews
3.7
4,640 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,152 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 421 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 215 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 122 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 129 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company when the right management is in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  London, England
    Former Employee - Shift Supervisor in London, England

    I worked at Starbucks part-time for more than 5 years

    Pros

    Great teams
    Flexible hours (though very early mornings and some late nights depending on store)
    Very friendly culture
    Benefits are generally good (though less so since paid breaks and immediate sick pay were removed)

    Cons

    Poor pay given the required work, especially in London
    Training not very structured
    Management knowledge varies considerable based on which store you are in
    Think they expect carbon copy staff members, no room to be yourself or have personality

    Advice to ManagementAdvice

    Ensure store managers are all trained and informed to the same degree
    Let staff members be themselves instead of requiring them to stick to rigid personality traits deemed positive by senior management, your customers will be just as varied in personality as your staff!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    good environment, good organizational culture

    Cons

    sometimes crowded inside the shop and busy

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    overworked, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    low commitment job, can be walked out of at any time with little back lash

    Cons

    management are idiots, i got told of for saying thanks a latte to a personal friend as customers would think that we didn't take coffee seriously.

    Advice to ManagementAdvice

    remember that your staff are people

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    experienced barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  London, England
    Current Employee - Barista - Starbucks in London, England

    I have been working at Starbucks full-time for more than a year

    Pros

    you can improve your comunications skills, specially if you just moved from another country,

    Cons

    you always have to deal with difficult situations and people and be able to do tasks on time and according to company standars

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Nice opportunity of improvement at starbucks, a huge billion dollar corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks as a contractor for less than a year

    Pros

    World class Customer service experience, leadership skills,
    markouts, hourly/rate, free drinks, nice environment

    Cons

    time-off policies, strict uniform standards.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Disgusting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Watford, East of England, England
    Current Employee - Barista in Watford, East of England, England

    I have been working at Starbucks full-time for less than a year

    Pros

    Sometimes you meet great people working in there.
    It would be good if you have a good manager.

    Cons

    Lots of pressure, you never leave on time.
    Salary is not enough.
    My rota is normally illegal, manager and supervisors don't care if you have to work 6-7 days in a raw.
    They change rotas without ask anything and they don't say that it changes.
    Manager and supervisors are selfish they have all weekends off and when the store is too busy they are laughing into the office and they make as they are working.
    When supervisors write feedbacks about you it's not objective because they write it about one day, not about how you work during one week or month
    there's no career opportunities or compensation or benefits
    Manager is unuseful. She doesn't know how to work as part of a team because when everything is great it's fine, but when everything is wrong she says you are alone.
    you don't have a work life balance because your rota often is horrible and you are off when your friends are working.
    District manager is not polite and as my manager she has never been barista in starbucks
    Supervisors are lazy
    Manager and supervisors use work materials for personal use.

    Advice to ManagementAdvice

    I don't understand how she is manager if even she doesn`t know how the till is working and she has never been barista in starbucks.
    They should learn how to be a good project manager and then she could be a manager.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Cross between a bunch is hippys and the hard edged US corp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  London, England
    Former Employee - Project Manager in London, England

    I worked at Starbucks full-time for more than a year

    Pros

    Great values based organisation, was being run on s shoe-string when I was there.
    Good employee benefits for a retailer, although wouldn't stack up with the usual corporate package.

    Cons

    Limited chance to move to new role, IT was run from the US so communication was a challenge.
    Different policies seems to apply to different areas (not unusual)

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good part-time job for students but job satisfaction depends on the manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Woking, England
    Former Employee - Barista in Woking, England

    I worked at Starbucks part-time for more than 3 years

    Pros

    Flexible hours, reasonable pay for part-time/ weekend student job. It can be interesting at times as you get to learn about different types of coffee and the coffee making process.

    Cons

    No guarantee of total number of hours, and the team you work with (particularly the manager) can make the job harder than it is. They are very happy to see their staff as disposable.

    Advice to ManagementAdvice

    Make your staff know that they are valued.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager  in  Basingstoke, England
    Current Employee - Shift Manager in Basingstoke, England

    I have been working at Starbucks full-time for more than a year

    Pros

    great partners to work with.
    great benefits while.
    you have support in your initial training.
    they give you career development.
    pay is good.
    fun place to work.

    Cons

    none. . . . . . . . . . . .. . .

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Amersham, England
    Former Employee - Barista - Starbucks in Amersham, England

    I worked at Starbucks part-time for more than 3 years

    Pros

    good discounts. fun working with great people. can get busy at times but its still fun. free drinks on shift and 50% off food.

    Cons

    senior management don't seem to care about you as a person. Rather just hit store figures by any means

    Advice to ManagementAdvice

    treat your staff like people

    Recommends
    Neutral Outlook
    Approves of CEO

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