Starbucks

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Starbucks Reviews

Updated 5 March 2015
Updated 5 March 2015
5,633 Reviews
3.7
5,633 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,718 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    good work team, organised, detailed campaigns and realistic targets based around you. chance to promote to supervisor to increase leadership as and when you are ready giving more responsibilities.

    Cons

    can get very busy and you have to sometimes work with small work teams. Casual hours meaning there is no routine and you could be working weekends.

    Advice to ManagementAdvice

    Staff should be educated about the perks of working at the store and rotas should be planned in good time to allow a better work life balance and allow the employee to plan their days better when not at work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    Meet new People, free coffee, discounts.

    Cons

    early mornings and late nights

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Outwardly, very friendly, family focused and environmental, big on CSR, actually brutally corporate, hire n fire quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    Easy going attitude, passionate about their coffee and talk the talk

    Cons

    Don't walk the talk, relentless focus on results, drop senior people if their face doesn't fit, not entirely PC...

    Advice to ManagementAdvice

    Do what you say you do, currently you are too afraid of senior consequences to do the right things for your people.

    Doesn't Recommend
    Positive Outlook
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  5.  

    Good company but hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in London, England
    Former Employee - Store Manager in London, England

    I worked at Starbucks full-time (more than 5 years)

    Pros

    Great team, supportive DM (mine was, heard others weren't), free drinks on shift, discount in other store, free bag of coffee beans each week.

    Cons

    Can be quite hard to manage labour.
    If someone calls in sick, the manager (me) was expected to work that shift and rarely got the time back.

    Recommends
    Positive Outlook
  6.  

    great team experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Huntingdon, England
    Former Employee - Barista - Starbucks in Huntingdon, England

    I worked at Starbucks

    Pros

    -who you work with
    -progress to supervisor
    -learn a lot about coffee
    -will be desired by other coffee companies
    -stores are everywhere, once you're in you've always got a job

    Cons

    -work weekends
    -need to be available all the time
    -depends on your manager
    -early opens approx 7/8am
    -work with a lot of part timers

    Advice to ManagementAdvice

    pour your heart into it, your hours will make the ultimate difference, lead by example

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in London, England
    Current Employee - Waiter in London, England

    I have been working at Starbucks part-time (more than a year)

    Pros

    The working environment is relaxed. The staff are friendly and excellent to work with. Also the manager is very understanding.

    Cons

    Occasionally you have to deal with rude customers. The pay and career progression opportunities could be a little better. Sometimes you are called into work on short notice.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great work experience, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Specialist in London, England
    Former Employee - Supply Chain Specialist in London, England

    I worked at Starbucks full-time (more than 5 years)

    Pros

    I worked for the company the total of 7 years and in that time I managed to work my way up from Core 1 barista to a supply chain specialist which has set me on a career trajectory I could not hope for if it wasn't for Starbucks. When working at the store level you get to meet the kindest, most generous and funniest people ever. Many of them I am still in touch with years after, and am lucky enough to call some of them very close and dear friends.

    Cons

    The management in the UK is leading this behemoth of a company in a way a blind person would drive a truck through a busy motorway. You don't quite know if the truck is going to survive the ride... While working at the store level I often felt looked down on by the team from the head quarters.

    Advice to ManagementAdvice

    Improve the inner culture of mutual respect on all levels. After all, this is what being a "parter" should really be about.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Worked as a barista for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Bath, England
    Former Employee - Barista - Starbucks in Bath, England

    I worked at Starbucks part-time (more than a year)

    Pros

    Great fun if you have a good team, good for part time, can drive you mad if you're full time

    no sales targets to worry about,

    free drinks on your shift and 50% off food for your lunch break!

    Cons

    the contract changes made in 2013 meant shorter, unpaid breaks. and there is a lot of cleaning involves.

    They are fussy about appearance, no nail varnish, no "unnatural hair colours" no tattoos showing etc.

    Sometimes customers are incredibly rude!!!!

    You don't get time to "perfect" your latte art haha

    Advice to ManagementAdvice

    Spend more time training barista's so there's less stress/confusion in busy periods.

    Recommends
    Positive Outlook
  10.  

    I don't mind working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in London, England
    Current Employee - Barista in London, England

    I have been working at Starbucks part-time (more than a year)

    Pros

    Discounts on everything Starbucks.
    Small potential for bonuses through hard work.
    Family type employment team.
    Flexible hours.

    Cons

    Steep(ish) learning curve.
    "Front line" working.
    Can leave slightly late some days.

    Recommends
    Neutral Outlook
  11.  

    Overall, not bad employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks

    Pros

    Great benefits, free coffee, lovely people

    Cons

    some not so nice working hours, management is very strict

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