Starbucks Reviews

Updated 22 October 2014
Updated 22 October 2014
4,782 Reviews
3.7
4,782 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,247 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 437 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 220 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 124 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 135 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Barista- good part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in London, England
    Former Employee - Barista - Starbucks in London, England

    I worked at Starbucks part-time (more than 5 years)

    Pros

    good and relaxed atmosphere, friendlly team (mostly), pleasant customers (again, mostly!), free coffee!

    Cons

    Pay rate as a barista is not great. when busy the work can be stressful

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company when the right management is in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in London, England
    Former Employee - Shift Supervisor in London, England

    I worked at Starbucks part-time (more than 5 years)

    Pros

    Great teams
    Flexible hours (though very early mornings and some late nights depending on store)
    Very friendly culture
    Benefits are generally good (though less so since paid breaks and immediate sick pay were removed)

    Cons

    Poor pay given the required work, especially in London
    Training not very structured
    Management knowledge varies considerable based on which store you are in
    Think they expect carbon copy staff members, no room to be yourself or have personality

    Advice to ManagementAdvice

    Ensure store managers are all trained and informed to the same degree
    Let staff members be themselves instead of requiring them to stick to rigid personality traits deemed positive by senior management, your customers will be just as varied in personality as your staff!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Pressurised sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Starbucks

    Pros

    Team, the customers, fast paced

    Cons

    Forcing sales on customers, pressure on lower staff eg supervisors

    Expectation to work more than your contract for no real returns.
    Micromanagement

    Pay scale irrelevant outside london

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Pour your heart into it Howard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Glasgow, Scotland
    Current Employee - Barista - Starbucks in Glasgow, Scotland

    I have been working at Starbucks full-time (less than an year)

    Pros

    I liked my job, it was useful when I was working at Uni.

    Great co-workers and inspiring company.

    Loved the free coffee but after a while it wears thin!

    Cons

    Mostly the hours and customers being demanding. People need to smile more than they do. Too many grump customers.

    Advice to ManagementAdvice

    Take Howard's advice and Pour Your Heart Into It

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Enjoyable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Birmingham, England
    Former Employee - Barista - Starbucks in Birmingham, England

    I worked at Starbucks full-time (more than an year)

    Pros

    The team and fast paced environment.

    Cons

    Sometimes dealing with rude customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    overworked, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    low commitment job, can be walked out of at any time with little back lash

    Cons

    management are idiots, i got told of for saying thanks a latte to a personal friend as customers would think that we didn't take coffee seriously.

    Advice to ManagementAdvice

    remember that your staff are people

    Doesn't Recommend
    Disapproves of CEO
  8.  

    experienced barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in London, England
    Current Employee - Barista - Starbucks in London, England

    I have been working at Starbucks full-time (more than an year)

    Pros

    you can improve your comunications skills, specially if you just moved from another country,

    Cons

    you always have to deal with difficult situations and people and be able to do tasks on time and according to company standars

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    good environment, good organizational culture

    Cons

    sometimes crowded inside the shop and busy

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Nice opportunity of improvement at starbucks, a huge billion dollar corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks as a contractor (less than an year)

    Pros

    World class Customer service experience, leadership skills,
    markouts, hourly/rate, free drinks, nice environment

    Cons

    time-off policies, strict uniform standards.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Disgusting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Watford, East of England, England
    Current Employee - Barista in Watford, East of England, England

    I have been working at Starbucks full-time (less than an year)

    Pros

    Sometimes you meet great people working in there.
    It would be good if you have a good manager.

    Cons

    Lots of pressure, you never leave on time.
    Salary is not enough.
    My rota is normally illegal, manager and supervisors don't care if you have to work 6-7 days in a raw.
    They change rotas without ask anything and they don't say that it changes.
    Manager and supervisors are selfish they have all weekends off and when the store is too busy they are laughing into the office and they make as they are working.
    When supervisors write feedbacks about you it's not objective because they write it about one day, not about how you work during one week or month
    there's no career opportunities or compensation or benefits
    Manager is unuseful. She doesn't know how to work as part of a team because when everything is great it's fine, but when everything is wrong she says you are alone.
    you don't have a work life balance because your rota often is horrible and you are off when your friends are working.
    District manager is not polite and as my manager she has never been barista in starbucks
    Supervisors are lazy
    Manager and supervisors use work materials for personal use.

    Advice to ManagementAdvice

    I don't understand how she is manager if even she doesn`t know how the till is working and she has never been barista in starbucks.
    They should learn how to be a good project manager and then she could be a manager.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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