Starbucks
3.7 of 5 3,720 reviews
starbucks.com/careers Seattle, WA 5000+ Employees

Starbucks Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.7 3,720 reviews

                             

88% Approve of the CEO

Starbucks Chairman, President, and CEO Howard D. Schultz

Howard D. Schultz

(2,560 ratings)

79% of employees recommend this company to a friend
3,720 Employee Reviews
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Review Highlights

Pros:
  • "Great benefits even for part time employees and a supportive work atmosphere"
    in 347 reviews
  • "Free drinks while you're working and a free pound of coffee (or tin of tea) every week"
    in 183 reviews
Cons:
  • "Work/life balance was preached corporately but ignored in the field"
    in 93 reviews
  • "Customers can sometimes get you down but it's just part of being in customer service"
    in 92 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

I <3 Starbucks

Barista - Starbucks (Current Employee)
Belfast, Northern Ireland

I have been working at Starbucks part-time for less than a year

ProsGreat working environment, friendly staff, very fresh outlook. Starbucks really takes care of its employees, or 'partners'.

ConsThe actual salary is not brilliant, but this is probably outweighed by the perks and the job satisfaction.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Can be enjoyable, but becoming soul destroying.

Barista (Current Employee)
Manchester, England

I have been working at Starbucks as a contractor for more than 3 years

ProsBenefits of the job are good with free coffee at work and to take home, nice to be able to talk to customers and staff whilst on the job.

ConsNever enough staff for what is expected, then scoldings for things not being up to standard from higher managers. Having to ask customers up to 10 questions depending on what they are ordering, including trying to up-sell at least 3 things. Leads to repetitiveness and harassing customers into buying more than they want, also social pressure factors into the customer spending more. Greedy. Reduced contract hours, spread over more days means time away from work feels rare, but it saves the company money.

Advice to Senior ManagementBring back full-time employment, 32/40 hour contracts. Having only part time employees around has led to a drop in quality in service/running of the stores. Also training and "refresher training" needs revising as most people have forgotten most of their training or missed basic things, such as food and hygiene principles. Training is generally rushed and leads to people just copying information off someone else, not really taking it in for themselves.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good atmosphere

Barista (Current Employee)
London, England

I have been working at Starbucks part-time for less than a year

ProsLove to work here. Colleagues are nice. Good atmosphere

Conssalary a bit low. can be very stressful at peak hours. experience may vary greatly from store to store.

Yes, I would recommend this company to a friend

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no

Anonymous Employee (Former Employee)

I worked at Starbucks

Prosyou like coffee and don't know what t do with your life? go ahead.

ConsManagement. Upper managemet. Laws being dismissed. Anti-soial staff, superior with Napoleon complex.

Advice to Senior ManagementNo. Just no.

No, I would not recommend this company to a friend

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Ok for a bit of money as a student

Barista (Former Employee)
Watford, East of England, England

I worked at Starbucks part-time for more than a year

ProsFree coffee while working, quite fun when not too busy as staff are generally all of the same age/like minded.
Fairly good hourly wage considering the type of job.

ConsTreat employees as "numbers"
Sometimes understaffed, very busy during peak hours and can lead to working 12 hour shifts with no break.

No, I would not recommend this company to a friend

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Great company, but getting too focused on the profit and not the customers, following in Costa's footsteps

Store Manager (Former Employee)

I worked at Starbucks full-time for less than a year

ProsThe 'just say yes' policy, Exceptional Customer service reputation, training

ConsThe district manager, lack of organisation and broken promises

Advice to Senior ManagementLoosen up, focus on the good old days and Howard Schultz visions and values

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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We love what we do

Anonymous Employee (Former Employee)

I worked at Starbucks full-time for more than 3 years

ProsFriendly co-workers, flexible hours, quality of the product

ConsShortage of staff and partners employed for a short term

Yes, I would recommend this company to a friend

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Good and stable company. Good People.

Anonymous Employee (Former Employee)

I worked at Starbucks part-time for less than a year

ProsInteresting and really enjoyable place to work at. Great corporate culture. Strong management with a clear vision of the future.

Consnothing bad I can think of

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

results results results-

Shift Supervisor (Current Employee)
London, England

I have been working at Starbucks full-time for more than a year

ProsBean stock program and

ConsUpselling products. Immense pressure from head office to achieve dream targets. Rude customers. Rude managers. Not allowed to call in sick if your leading a shift. Not enough labour staff being stretched to the limit. No existence of work life balance. No overtime pay. Sometimes 7 day weeks

Advice to Senior ManagementStop pushing your "partners"to upsell so much. Customers are fed up of being asked 8-10 questions every time they want a coffee. Keep your good staff happy then labour turnover will not be so high. Give more support to support to staff.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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great job

Anonymous Employee (Former Employee)

I worked at Starbucks

Prosgreat company, great culture, great fun, overall a very enjoyable place to work in

Consnothing bad to write about

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