Starbucks

  www.starbucks.com
  www.starbucks.com

Starbucks Reviews

Updated 18 December 2014
Updated 18 December 2014
5,114 Reviews
3.7
5,114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,447 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, not bad employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks

    Pros

    Great benefits, free coffee, lovely people

    Cons

    some not so nice working hours, management is very strict

  2.  

    Depends on the team around you, regional managers and above are not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in London, England
    Former Employee - Barista - Starbucks in London, England

    I worked at Starbucks part-time (more than an year)

    Pros

    Getting to know regular customers
    Upbeat, lively workplace
    Good level of training
    Opportunities for promotion

    Cons

    Regional managers and above have unrealistic expectations of stores
    Staff numbers are often too low
    5.5 hour shifts to cut down on breaks were frustrating

    Advice to ManagementAdvice

    Don't expect so much from small teams, more workers on shift are required in order to meet high expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    good start to work for big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barister in London, England
    Former Employee - Barister in London, England

    I worked at Starbucks full-time (less than an year)

    Pros

    - multicultural environment
    - equal responsibilities for all employees

    Cons

    - low salary
    - pressure to fulfil the selling poles
    - not enough benefits

    Recommends
    Neutral Outlook
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  5.  

    Barista- good part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in London, England
    Former Employee - Barista - Starbucks in London, England

    I worked at Starbucks part-time (more than 5 years)

    Pros

    good and relaxed atmosphere, friendlly team (mostly), pleasant customers (again, mostly!), free coffee!

    Cons

    Pay rate as a barista is not great. when busy the work can be stressful

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company when the right management is in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in London, England
    Former Employee - Shift Supervisor in London, England

    I worked at Starbucks part-time (more than 5 years)

    Pros

    Great teams
    Flexible hours (though very early mornings and some late nights depending on store)
    Very friendly culture
    Benefits are generally good (though less so since paid breaks and immediate sick pay were removed)

    Cons

    Poor pay given the required work, especially in London
    Training not very structured
    Management knowledge varies considerable based on which store you are in
    Think they expect carbon copy staff members, no room to be yourself or have personality

    Advice to ManagementAdvice

    Ensure store managers are all trained and informed to the same degree
    Let staff members be themselves instead of requiring them to stick to rigid personality traits deemed positive by senior management, your customers will be just as varied in personality as your staff!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Pressurised sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Starbucks

    Pros

    Team, the customers, fast paced

    Cons

    Forcing sales on customers, pressure on lower staff eg supervisors

    Expectation to work more than your contract for no real returns.
    Micromanagement

    Pay scale irrelevant outside london

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Pour your heart into it Howard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Glasgow, Scotland
    Current Employee - Barista - Starbucks in Glasgow, Scotland

    I have been working at Starbucks full-time (less than an year)

    Pros

    I liked my job, it was useful when I was working at Uni.

    Great co-workers and inspiring company.

    Loved the free coffee but after a while it wears thin!

    Cons

    Mostly the hours and customers being demanding. People need to smile more than they do. Too many grump customers.

    Advice to ManagementAdvice

    Take Howard's advice and Pour Your Heart Into It

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Enjoyable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Birmingham, England
    Former Employee - Barista - Starbucks in Birmingham, England

    I worked at Starbucks full-time (more than an year)

    Pros

    The team and fast paced environment.

    Cons

    Sometimes dealing with rude customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    experienced barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in London, England
    Current Employee - Barista - Starbucks in London, England

    I have been working at Starbucks full-time (more than an year)

    Pros

    you can improve your comunications skills, specially if you just moved from another country,

    Cons

    you always have to deal with difficult situations and people and be able to do tasks on time and according to company standars

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    overworked, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    low commitment job, can be walked out of at any time with little back lash

    Cons

    management are idiots, i got told of for saying thanks a latte to a personal friend as customers would think that we didn't take coffee seriously.

    Advice to ManagementAdvice

    remember that your staff are people

    Doesn't Recommend
    Disapproves of CEO

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