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Starbucks
3.6 of 5 2,388 reviews
www.starbucks.com Seattle, WA 5000+ Employees
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Starbucks Reviews

Updated May 23, 2013
All Employees Current Employees Only

3.6 2,388 reviews

                             

85% Approve of the CEO

Starbucks Chairman, President, and CEO Howard D. Schultz

Howard D. Schultz

(1,673 ratings)

78% of employees recommend this company to a friend
2,379 employee reviews
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  • Culture & Values
         
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  • Approves of CEO

 

Current Employee – been working at Starbucks part-time for less than a year

ProsSupportive colleagues and friendly atmosphere at work. People are generally nice and helpful.

ConsNot much that I can think of. Probably pay should be raised.

Advice to Senior ManagementFocus more on baristas and encourage them to learn day by day, so that promotion is facilitated.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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London, England

Current Employee – been working at Starbucks full-time for more than a year

Prosquick carrier opportunities if you are good

Consthe compani asks for more and more...

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Manchester, England

Current Employee – been working at Starbucks full-time for more than a year

Prosit pays nearly enough to scrape by every month, Some of the staff are a good laugh, ooh free uniform, What a benefit that is, Aren't we lucky boys and girls?

Conslazy management and supervisors, Lazy managers and supervisors, Lazy management and supervisors, erm you get the idea don't you?

Advice to Senior ManagementTry to better recognise the importance of your lowest paid workers. Just because they haven't brown nosed their way up the ladder doesn't make them less valuable, Quite the opposite in fact.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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London, England

Former Employee – worked at Starbucks full-time for more than 3 years

ProsMany pleasant colleagues. Some (or maybe many) pleasant customers. Met some celebrities including Alice Cooper who is one of the nicest people I have ever met, despite the scary image. Was always paid on time. I think opening and closing shifts were mostly fairly distributed.

Cons1. I started with a four or five spanish women. We all had the same standard of work, but miraculously when it came time to promote to supervisor, all the spanish women were selected. The assistant manager was spanish. I am sure that was just a coincidence.

2. We were compelled to empty the womens sanitary towel containers. I was sure that was niether legal nor hygienic and that they are usually removed by rentokil etc and incinerated.

3 I remember another occasion where a sewage pipe exploded and flooded the ground floor in human excrement. I was asked to clean it up. It is difficult to refuse when you need your job, and I was younger then and not as able to stand up for myself. It subsequently flooded again and I don't remember if I had to mop it again but I think I did. The carpet was subsequently replaced. They care about the customer not smelling it, but not about the staff that has to clean it. How charming.

Advice to Senior ManagementStop telling people they are partners. This is a meaningless insult. If you work for John Lewis it means something, if you work for STarbucks it doesnt. Also, stop having tasting sessions for staff where you pretend that coffee tasting is like wine tasting. It is pretentious and mendacious, and nobody is taken in by it. Stop calling counter staff Barista. In England it sounds like the name for an advocate, and the situation of counter staff at starbucks and advocates could not be more different. It is like calling dustmen, sanitary engineers. It is nonsense.

No, I would not recommend this company to a friend

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London, England

Former Employee – worked at Starbucks full-time for more than 3 years

ProsPaid breaks
Stocks and Shares given after one year of working
Great for networking

ConsDifficult to progress up the ladder
Remuneration potentials are low as you progress
A lot of rules and regulations; not for the faint hearted

Advice to Senior ManagementListen to your staff and allow people to progress up as opposed to outsourcing management with no understanding of the business

Yes, I would recommend this company to a friend

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Coventry, England

Former Employee – worked at Starbucks part-time for more than a year

ProsProper structure, and competitive salary for retail. Clear instruction and training, and a fantastic working environment with great colleagues & management. Also, great perks - free drinks & 50% off food :)

ConsSometimes difficult to express an opinion, staff were certainly encouraged to fit a specific mould. Too much emphasis on 'coffee passport' system meant that real achievement often went unrewarded.

Advice to Senior ManagementWork harder to recognise achievement and promote individuality.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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London, England

Current Employee – been working at Starbucks full-time for more than a year

ProsBusy, met a lot of interesting people.

ConsIt gets a bit boring after 6-12 months. Big turnaround.

Advice to Senior ManagementFocus on partners relationship with management.

Yes, I would recommend this company to a friend

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London, England

Former Employee – worked at Starbucks full-time for more than 3 years

ProsIn America: Health insurance, good base wage, good tips, nice laid back environment

ConsIn England: crappy wages, hardly any tips, freakishly busy

Advice to Senior ManagementStop freaking out so much about unionization and standardization of unimportant little details. Workflows must be location-specific.

Yes, I would recommend this company to a friend

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Guildford, England

Current Employee – been working at Starbucks full-time for more than 3 years

ProsGreat job, usually decent coworkers. A suprisingly good relationship between stores and management. Theoretically good progression through the company, made a decent part time job while studying

ConsSigh, this could all too easily turn into a rant, so I won't. My experience with Starbucks was mostly good. My issues were with particular employees, rathe than the company as a whole

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London, England

Former Employee – worked at Starbucks part-time for less than a year

ProsFlexible schedules, and good working environment

ConsVery little room for career progression,

Advice to Senior ManagementBe prepared for high turnover.

No, I would not recommend this company to a friend

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