Starbucks

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Starbucks Reviews

Updated 24 January 2015
Updated 24 January 2015
5,310 Reviews
3.7
5,310 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,558 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great team experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Huntingdon, England
    Former Employee - Barista - Starbucks in Huntingdon, England

    I worked at Starbucks

    Pros

    -who you work with
    -progress to supervisor
    -learn a lot about coffee
    -will be desired by other coffee companies
    -stores are everywhere, once you're in you've always got a job

    Cons

    -work weekends
    -need to be available all the time
    -depends on your manager
    -early opens approx 7/8am
    -work with a lot of part timers

    Advice to ManagementAdvice

    pour your heart into it, your hours will make the ultimate difference, lead by example

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Worked as a barista for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Bath, England
    Former Employee - Barista - Starbucks in Bath, England

    I worked at Starbucks part-time (more than an year)

    Pros

    Great fun if you have a good team, good for part time, can drive you mad if you're full time

    no sales targets to worry about,

    free drinks on your shift and 50% off food for your lunch break!

    Cons

    the contract changes made in 2013 meant shorter, unpaid breaks. and there is a lot of cleaning involves.

    They are fussy about appearance, no nail varnish, no "unnatural hair colours" no tattoos showing etc.

    Sometimes customers are incredibly rude!!!!

    You don't get time to "perfect" your latte art haha

    Advice to ManagementAdvice

    Spend more time training barista's so there's less stress/confusion in busy periods.

    Recommends
    Positive Outlook
  3.  

    Great work experience, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Specialist in London, England
    Former Employee - Supply Chain Specialist in London, England

    I worked at Starbucks full-time (more than 5 years)

    Pros

    I worked for the company the total of 7 years and in that time I managed to work my way up from Core 1 barista to a supply chain specialist which has set me on a career trajectory I could not hope for if it wasn't for Starbucks. When working at the store level you get to meet the kindest, most generous and funniest people ever. Many of them I am still in touch with years after, and am lucky enough to call some of them very close and dear friends.

    Cons

    The management in the UK is leading this behemoth of a company in a way a blind person would drive a truck through a busy motorway. You don't quite know if the truck is going to survive the ride... While working at the store level I often felt looked down on by the team from the head quarters.

    Advice to ManagementAdvice

    Improve the inner culture of mutual respect on all levels. After all, this is what being a "parter" should really be about.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in London, England
    Current Employee - Waiter in London, England

    I have been working at Starbucks part-time (more than an year)

    Pros

    The working environment is relaxed. The staff are friendly and excellent to work with. Also the manager is very understanding.

    Cons

    Occasionally you have to deal with rude customers. The pay and career progression opportunities could be a little better. Sometimes you are called into work on short notice.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I don't mind working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in London, England
    Current Employee - Barista in London, England

    I have been working at Starbucks part-time (more than an year)

    Pros

    Discounts on everything Starbucks.
    Small potential for bonuses through hard work.
    Family type employment team.
    Flexible hours.

    Cons

    Steep(ish) learning curve.
    "Front line" working.
    Can leave slightly late some days.

    Recommends
    Neutral Outlook
  7.  

    Overall, not bad employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks

    Pros

    Great benefits, free coffee, lovely people

    Cons

    some not so nice working hours, management is very strict

  8.  

    Depends on the team around you, regional managers and above are not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in London, England
    Former Employee - Barista - Starbucks in London, England

    I worked at Starbucks part-time (more than an year)

    Pros

    Getting to know regular customers
    Upbeat, lively workplace
    Good level of training
    Opportunities for promotion

    Cons

    Regional managers and above have unrealistic expectations of stores
    Staff numbers are often too low
    5.5 hour shifts to cut down on breaks were frustrating

    Advice to ManagementAdvice

    Don't expect so much from small teams, more workers on shift are required in order to meet high expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    good start to work for big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barister in London, England
    Former Employee - Barister in London, England

    I worked at Starbucks full-time (less than an year)

    Pros

    - multicultural environment
    - equal responsibilities for all employees

    Cons

    - low salary
    - pressure to fulfil the selling poles
    - not enough benefits

    Recommends
    Neutral Outlook
  10.  

    Manager Incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks full-time (more than an year)

    Pros

    Worked at Starbucks for 1.5 year. First year was great until new manager arrived.
    Free drinks was a pro.

    Cons

    New manager was 20 years old & lacked communication skills
    Management only cared about meeting targets and not about well-being of staff
    Holiday request approved and then manager forgot to tell cover manager about it - still went on holiday but more work for covering manager
    Rotas changed daily
    Staff turnover was 170% for the year - every week someone left
    Area manager patronising and didn't listen to concerns
    Had trouble with one particular customer who made staff feel threatened yet management refused to ban customer
    Pressure to meet targets even when store quiet - got a "partner file" if not met
    Manager used to show up late and wouldn't get in trouble but other staff got in trouble for minor things
    Manager took tips even though he refused to be on the shop floor
    Was made to work 11 days in a row without being asked
    Manager forgot to tell me I was working at a different store on two separate occasions
    Starting at 6am even though store was never busy until 8am
    No respect from management to staff

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Barista- good part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in London, England
    Former Employee - Barista - Starbucks in London, England

    I worked at Starbucks part-time (more than 5 years)

    Pros

    good and relaxed atmosphere, friendlly team (mostly), pleasant customers (again, mostly!), free coffee!

    Cons

    Pay rate as a barista is not great. when busy the work can be stressful

    Recommends
    Neutral Outlook
    No opinion of CEO

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