State Farm Reviews

Updated 28 August 2014
Updated 28 August 2014
1,561 Reviews

3.5
1,561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
894 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 88 reviews)

  • The company has a good work environment and works to help employees meet their needs (in 68 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 19 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at State Farm

    Pros

    not a bad company to work for

    Cons

    personal growth is relatively minimum

  2.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Jacksonville, FL (US)
    Current Employee - Customer Service Representative in Jacksonville, FL (US)

    I have been working at State Farm full-time for more than 10 years

    Pros

    Earning potential was unlimited with bonus structure

    Cons

    Not much room for advancement in Agents office

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Agent team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    Office culture. Room to learn.

    Cons

    Have to deal with frustrated clients sometimes

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst  in  Bloomington, IL (US)
    Current Employee - Systems Analyst in Bloomington, IL (US)

    I have been working at State Farm full-time for more than 3 years

    Pros

    great benefit. Nice working environment. nice coworkers. Family oriented.

    Cons

    I do not find anything bad

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Solid company going through some rough changes, but hiring, and has lots of opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative
    Current Employee - Claim Representative

    I have been working at State Farm full-time for more than 10 years

    Pros

    One of the best insurance companies to work for. Generally family oriented. Good pay and benefits with lots of opportunity IF you are willing to move or you live in an area that has a hub. Company supports continuing education and community involvement. Customer service is high priority. Company hires high quality employees and encourages long-time careers.

    Cons

    Company is going through lots of change and is moving operations and claims to large hubs. Work-life balance used to be very reasonable but is unbalanced now with all the changes going on. Work load is unmanageable and customer service is suffering.

    Advice to ManagementAdvice

    Hire some temps or independents to get the company through this transition. Long-time, loyal, hard-working employees are suffering as is customer service. The ultimate goal is to improve customer service with the new model, but the company is going to lose customers and employees during the transition and the company reputation and ratings may suffer.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    GOOD OVERALL EXPERIENCE OVER THE YEARS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Account Representative  in  Fort Lauderdale, FL (US)
    Current Employee - Insurance Account Representative in Fort Lauderdale, FL (US)

    I have been working at State Farm full-time for more than 10 years

    Pros

    The best part of the job is the relationships you build with clients. Some become like family. The office atmosphere is family like although some of the other reps can be really be underhanded.

    Cons

    Very little benefits because you are actually hired by the local agent. Luckily, I did get retirement for some of the years employed as well as medical reimbursement. Very little options for promotions.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Processor  in  Bloomington, IL (US)
    Current Employee - Claim Processor in Bloomington, IL (US)

    I have been working at State Farm full-time for more than 8 years

    Pros

    Nice facilities, paid vacation, good benefits, free access to state farm park for Bloomington, IL employees. They encourage employees to pursue Insurance education and will pay for the classes.

    Cons

    sometimes it feels as though management isn't listing to the employees. If they have a plan they don't want any negative feedback.

    Advice to ManagementAdvice

    Company going through a lot of changes right now and it can be frustrating when management makes decisions without thinking about how it will actually work in the real world. It puts a lot of stress on the people who work with customers. My advise would be to take more time speaking with the employees who work with customers on a daily basis. If something is working don't waste time trying to redesign the process.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I've enjoyed my 5 years here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Service Assistant  in  Dallas, TX (US)
    Current Employee - Claim Service Assistant in Dallas, TX (US)

    I have been working at State Farm full-time for more than 5 years

    Pros

    Good work-life balance; benefits are good. I like the changes that are taking place, but believe they could have been better executed.

    Cons

    Flexible work arrangements are nonexistent. Office culture may vary by department and manager. Opportunity for growth is limited.

    Advice to ManagementAdvice

    Speak to your first-line employees before changing the workflow and process of those employees. What sounds good in theory does not allow play out well in practice.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    Job security
    Pay
    Benefits
    Advancement opportunities

    Cons

    Work Load can be heavy

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company but can be very different agent to agent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AGENT STAFF - TEAM MEMBER
    Current Employee - AGENT STAFF - TEAM MEMBER

    I have been working at State Farm full-time for more than a year

    Pros

    Build great relationships with customers, grow in your community, feel purposeful. Work/life balance of a regular 9-5. Uncapped commission.

    Cons

    The market area / agent you work for will determine how big your commission checks will be. Large rate increases and mass cancellations makes selling the value of State Farm difficult. You have to be a little greasy to be successful.

    Advice to ManagementAdvice

    Updated policy provisions, guidelines, and rate increases are driving away long-tenured Mutual customers. Service and Claims only get you so far when Company X right down the road offers a much lower rate for the same coverage.

    Recommends
    Negative Outlook
    No opinion of CEO

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