Stream Global Services

  www.stream.com
  www.stream.com

Stream Global Services Reviews

Updated 23 October 2014
Updated 23 October 2014
393 Reviews
2.8
393 Reviews
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Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
152 Ratings

Review Highlights

Pros
  • My role was odd, supporting both top execs and mid-level call center folks (in 18 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Good career opportunities and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Advisor in Belfast, Northern Ireland
    Current Employee - Direct Sales Advisor in Belfast, Northern Ireland

    I have been working at Stream Global Services full-time (less than an year)

    Pros

    It has a good career ladder and friendly supportive people aswell as an attractive bonus package for hard workers

    Cons

    Can be boring at times and people are packed into the centre like sardines and it can make time drag in

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fair and flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Technical Support Representative in Watertown, NY (US)
    Former Employee - Customer Service and Technical Support Representative in Watertown, NY (US)

    I worked at Stream Global Services full-time (less than an year)

    Pros

    Team leads were at your disposal and the workplace environment was professional

    Cons

    Didn't really see many cons other than the pay was a little on the low side

    Recommends
    No opinion of CEO
  3.  

    A Bright Spot in a Difficult Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Professional I in Beaverton, OR (US)
    Current Employee - Technical Support Professional I in Beaverton, OR (US)

    I have been working at Stream Global Services full-time (less than an year)

    Pros

    Very supportive subject matter experts, incredibly patient management, pay was fair for the area, never had to want for hours, training was paid at full pay. mistakes were accepted without significant repercussions, co-workers were nice and personable. Overall Stream stands out as a better than average call center company.

    Cons

    Training failed to cover the majority of what was needed and my instructor asked to be supplied with prescription drugs. You only get one raise and then your income is fixed. Tier 1 tech, tier 2 tech and SMEs all make about the same money despite the vast difference in responsibility. Lunches were scheduled for an hour but were often cut to a half hour to force overtime. Mandatory overtime lasted for months as well. All time off the phone came out of breaks so going to the bathroom meant shorter or even no breaks. This was due to the client, not stream but this was still an annoyance.

    Advice to ManagementAdvice

    Reward success with more than a title change. More should separate Tier I, II and SMEs than a dime an hour. The benefits were so low as to be completely worthless. I would suggest offering an Obama care compliant health plan, a one to one match on paychecks instead of the 25 percent match offered for the 401k.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Professional in Albuquerque, NM (US)
    Current Employee - Tech Support Professional in Albuquerque, NM (US)

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    you can have as long as calls as you want the people are great. you don't have to deal with the billing and other issues

    Cons

    convergys took over the company and running it into the ground. it was way better as just stream i think, but it is a call center! I enjoyed the android operations systems tech support and fixed many issues. to bad they think that you are just a number even if you perform very well, you are all the same and very disspoable.

    Negative Outlook
    Disapproves of CEO
  6.  

    Good to have in your CV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Technical Support Representative in Dublin, Dublin (Ireland)
    Current Employee - Customer Service and Technical Support Representative in Dublin, Dublin (Ireland)

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    just good to acquire experience as the rest you have no benefits other than you wages around 20.500 year

    Cons

    no benefits other than basic wages, lots of better companies around, if you have a choice don't work here.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    WRSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services full-time (less than an year)

    Pros

    You will learn a lot about the cellular industry. Potential to make lifelong friendships. Relaxed work environment for the most part. If you're lucky enough to have team manager that likes you and values your work ethic they will truly fight to get you what you need.

    Cons

    Inconsistent. Management seems somewhat engaged with concerns of employees but does very minimum to resolve issue. Like most places corporate jobs "drinking the kook-aid" is the only way to improve your everyday work experience. Incentives are constantly changing and metric seem almost impossible to meet at times. Too many stipulations associated with rewarding non-salary employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good job for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time (more than an year)

    Pros

    -Lots of positive feedback: If you do well, you'll be rewarded for it with recognition and other little prizes. This is one of the biggest things I miss about working there.
    -Lots of people: Working in such a large company you can meet some really cool people, I made lots of friends, and lots of people, myself included, meet girlfriends/boyfriends/future spouses there.
    -No physical work: As someone who has back problems, being able to sit all day is pretty nice
    -Some opportunity for advancement: They will tell you that there's lots of room for advancement, but as someone who was a very successful employee in my position, I never saw any potential to further my career there.
    -Lots of early morning and late night shifts if that's what works for you
    -Work by yourself: You're able to work by yourself for the most part and not rely on your coworkers to make sure your job is done properly.
    -You will always know exactly how you're doing. The company was great with communicating to it's employees on how they are doing, if you need to cut down on your breaks or get your handle time down, you will know exactly how much to the second.
    -If you do well you can pick your own shift, which is pretty great

    Cons

    -Big changes with very little notice: contracts will end or be significantly changed with very little notice. Hours cut or changed, jobs outsourced to other, cheaper, locations, and being thrown from one position to another with little or no say.
    -Extreme hours, lots very early, very late, or overnight shifts. Often you are forced to work these shifts and have no say. Once showed up to work only to be told that I was hours early and am now working until 1am. Other times I was given only days notice that my shift would now start at 6am and my days off would be changed from sat-sun to tues-wed.
    -They often lie about what the job entails. For example, I was told that my my position would not involve pushing sales at all, only to find out that almost the entire job was sales based.
    -Very little communication. You never really know what's going on with the company.
    -Lots of people: Just as I met lots of really cool people there, I also met a lot of really awful people
    -Work by yourself: As much as this can be a good thing, there's also a lot of pressure because if you make a mistake, no one can bail you out and you will be entirely at fault.
    -Very little pay and poor benefits

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Herded like cattle!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in London, ON (Canada)
    Current Employee - Customer Service Representative in London, ON (Canada)

    I have been working at Stream Global Services full-time (more than 3 years)

    Pros

    Call center and customer service experience
    SOME of the people you meet

    Cons

    Treated poorly by management
    Promised growth opportunities that never happen
    Grossly underpaid

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Typical Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Glace Bay, NS (Canada)
    Former Employee - Customer Service Representative in Glace Bay, NS (Canada)

    I worked at Stream Global Services full-time (less than an year)

    Pros

    Easily obtainable jobs for those with limited education. Good for the local area. Some opportunities for internal job advancement,

    Cons

    Under-paid for work. Schedules are not flexible. Limited training, a lot of scenarios that you will come across are not explained well during training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company before the buyout. No idea now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Services Coordinator in Eagan, MN (US)
    Former Employee - Computer Services Coordinator in Eagan, MN (US)

    I worked at Stream Global Services full-time (more than an year)

    Pros

    My role was odd, supporting both top execs and mid-level call center folks. The power and autonomy of the role were great, and the things I learned from some execs and from an international collection of IT experts were invaluable. I also had a small taste of working in Information Security, which was fascinating.

    Cons

    Like many companies we were stretched thin. The people were reasonable about not calling me on nickel and dime concerns, but when anything was down (weekly) I'd get calls anytime. For execs I was on call 24x7x365 for more than a year. Also I suspect many jobs have been and will be moving away from Minnesota since the buyout.

    Advice to ManagementAdvice

    Rotate on-call times and always hire at least two IT guys per group to ensure real time off. Eventually I was able to trade with my more experienced coworker, but it was a very tiring first year. Also be sure to spend enough time and cash up front on infrastructure before filling a 300-seat building, to avoid frequent down-times. Our WAN - upon which everything depended - was a nightmare for the first few months in Eagan, and took a year to become reliable. Oof.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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