Subway

www.subway.com

Subway Reviews

Updated 30 January 2015
Updated 30 January 2015
1,315 Reviews
3.0
1,315 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Subway President Fred DeLuca
Fred DeLuca
446 Ratings

Review Highlights

Pros
  • At the right franchise you will get free food which is a huge bonus if you're making subway wages (in 98 reviews)

  • Flexible hours if you are up front right away about what you need (in 77 reviews)


Cons
  • They want you to work for minimum wage while being given more and more responsibility (in 99 reviews)

  • You don't get paid much above minimum wage, and there is not much room for advancement (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Sheffield, England
    Former Employee - Sandwich Artist in Sheffield, England

    I worked at Subway

    Pros

    Free 6 inch sub every 5+ hour shift
    However this rule remained even if you had a 10+ hour shift

    Cons

    -Minimum wage (£3.69) is ridiculous for the amount of work and responsibilities you are constantly loaded with.
    - Lack of training. My 'training' consisted of being thrown straight into work and learning off others already working there.
    - Way too many things to do at once; most of the time it would be left understaffed leaving it impossible for just two of you to complete all work as well as serving customers.
    - On more than one occasion I (and other staff) have been put on a shift by ourselves.. Since when has it been suitable to leave ONE sandwich to run an entire subway store?
    - Constantly asked to cover and swap shifts even after the rota has been sorted. Then when you explain you've already made plans around your initial shifts, you're frowned upon and made to look a 'pain'.
    - Complete lack of respect for all sandwich artists, expected to do the impossible.

    Literally the worst place to work - would rather have no job than a job at Subway.

    Advice to ManagementAdvice

    Try to distinguish the difference between a work load that's impossible and possible, set the right amount of staff on, and pay a respectable wage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    -------

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Subway Sandwich Artist in London, England
    Former Employee - Subway Sandwich Artist in London, England

    I worked at Subway full-time (more than a year)

    Pros

    Free delicious sandwiches and nothing else

    Cons

    There are a lot of things to do each shift, a lot of rules to follow, and the staff working is everytime short, it means you must to run all day

    Advice to ManagementAdvice

    -------

    Doesn't Recommend
    Neutral Outlook
  3.  

    Thank God it was only a part time job. Benefits pay better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Clerk in Eastcote, England
    Former Employee - Store Clerk in Eastcote, England

    I worked at Subway part-time (more than 3 years)

    Pros

    - Free Food
    - No risk of boredom
    - Every day a new challenge

    Cons

    - Absymal Pay - very stingy
    - Poor/Non Existent Management who consisted of "Office Bullies" trying to push everybody else around.
    - No benefits
    - Forget Career Progression
    - If you open/close the store, do not expect to be paid overtime for the process. They want you to work for free
    - "Evaluations" from the franchise co-ordinators are contradictory, condescending, and contain practices which only work in US culture.

    Advice to ManagementAdvice

    Several Things

    - Stop trying to shoehorn your US practices into the UK. They do not work. Adjust the franchise relevant to the market
    - Stop hiring cheap illegal labour and put competent English speaking people in charge. Preferably those who are not power hungry lazy middle managers who just want to boss everybody about
    - Pay peanuts, expect monkeys
    - Franchise needs to ensure that full assessments are done prior to the opening of new stores. For example, placing a shop in a deserted street with little pedestrian traffic should not be approved by head office

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  5.  

    Avoid if can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Subway Artist in Portlethen, Scotland
    Former Employee - Subway Artist in Portlethen, Scotland

    I worked at Subway part-time (less than a year)

    Pros

    Free meal
    good wage
    clean restaurant

    Cons

    not listen to
    left alone
    free meal only in the store you work in

    Doesn't Recommend
    Positive Outlook
  6. 1 person found this helpful  

    Complete lack of respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Sheffield, England
    Former Employee - Sandwich Artist in Sheffield, England

    I worked at Subway

    Pros

    There were free sandwiches when you worked about 5 hours.
    The store I worked in was very quiet so employees would spend hours on their phones as there was nothing to do

    Cons

    The people you have to work with, they are difficult to get along with and I often felt excluded - there was a christmas party i wasn't even invited to despite having worked there for months.
    The manager rarely gave me shifts
    Apparently I failed the 5 week probationary period (I can't recall doing anything wrong), so my employment discontinued. I wasn't even told by my manager, I was told by another employee, which was embarrassing and there was no respect.
    I WAS NEVER PAID FOR ANY OF THE SHIFTS I DID. I am owed £85. I have written a letter to the branch but I have had no reply.
    They moved me to another branch without telling me, so I had to commute for about an hour to get there.
    Minimum wage - £3.69 an hour shouldn't be legal.

    Advice to ManagementAdvice

    Be more organised.
    Pay your employees.
    Show respect to customers.
    Make sure your workers are happy and the company will succeed.

    Doesn't Recommend
  7. 1 person found this helpful  

    Current supervisor, Fife, Scotland

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Subway

    Pros

    Flexible hours
    Free 6 inch every 6 hours
    Free drinks
    Become a neater/ tidier person
    Gain customer service
    Very easy

    Cons

    Long hours (open till close)
    Also having as little as 9 hours between finishing at night and starting following morning
    Minimum wage
    20 minute break in an 11 hour shift
    Not enough staff
    Having to cover last minute
    Doing more than what a supervisor should (banking, orders, staying late for inventories, training staff)
    When not enough staff it can be stressful work
    Very repetitive

    Advice to ManagementAdvice

    Pay people more and they wont leave after a few months, also would be more open to long shifts if i was getting a longer break. Make sure the managers are doing their job rather than passing them to supervisors.
    Managers tend to have favourites who can get every weekend off, equality would be nice!
    Incentives would help motivate

  8.  

    overall would have to say pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Glasgow, Scotland
    Current Employee - Store Manager in Glasgow, Scotland

    I have been working at Subway full-time (more than 3 years)

    Pros

    close to home and know what to do

    Cons

    everything coming back bad on me even when trying my best

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Good & bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subway Sandwich Artist in Derby, England
    Current Employee - Subway Sandwich Artist in Derby, England

    I have been working at Subway part-time (less than a year)

    Pros

    Friendly customers, always something to do and a free 6 inch sub every 4 hours worked plus free soft drinks during shifts.

    Cons

    Poor management, lack of communication (not informed about when my next shift is, having to chase lots of things up, had to keep on asking training information, placing me on shifts when I told them I was on holiday...). Also staff (co-workers) can be rude, impatient and unwilling to help.

    Advice to ManagementAdvice

    Make some of the unit/area managers happier please! It's hard to work with people that are just so rude.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Sheffield, England
    Current Employee - Store Manager in Sheffield, England

    I have been working at Subway full-time (more than a year)

    Pros

    quick pace
    good staff
    flexible
    lots of responsibility

    Cons

    long hours
    low salaries
    long hours
    head office make little sense
    overbearing management
    lack of training

    Advice to ManagementAdvice

    pay your staff more then they wont mind pulling 19 hour shifts and showing a bit of loyalty to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Kingston upon Hull, England
    Former Employee - Sandwich Artist in Kingston upon Hull, England

    I worked at Subway part-time (less than a year)

    Pros

    opportunity for promotion as so many people leave

    Cons

    no proper training, long hours for very little pay, no freebies

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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