SunTrust

www.suntrust.com
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SunTrust Reviews

Updated 26 February 2015
Updated 26 February 2015
949 Reviews
2.7
949 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
364 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    Good work life balance and benefits

    Cons

    Too slow to adapt to changing environment; bureaucratic

    No opinion of CEO
  2.  

    Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Annapolis, MD (US)
    Current Employee - Personal Banker in Annapolis, MD (US)

    I have been working at SunTrust

    Pros

    Good training environment and understandable goals

    Cons

    Intense sales goals that seemed unrealistic at times

    Advice to ManagementAdvice

    Stop stressing managers who then stress employees and therefore contributes to some questionable behavior

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Training was good but work expectations were unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    Coworkers worked well together and helped each other try to reach goals.

    Cons

    Unrealistic expectations for sales and referrals.

    Advice to ManagementAdvice

    Care about your staff.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Nicest people ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Fort Lauderdale, FL (US)
    Former Employee - Vice President in Fort Lauderdale, FL (US)

    I worked at SunTrust

    Pros

    The nicest people in the world work at SunTrust. TRULY, authentically nice. SunTrust switched from a mission statement to a PURPOSE drive company in early 2013 and the concept and ideology were well supported and well embraced. PLEASE review SunTrust's purpose statement before every interview: it is what this company lives by and the cornerstone of its culture. VERY IMPRESSIVE and again, authentic. It was a privilege to work for SunTrust Bank!

    Cons

    Low pay; very difficult to migrate through the organization (even vertically) without specific industry experience. IE: If you had Commercial Lending experience AND were successful in your role, it was still very difficult to be considered for a role in Treasury Mgt, for ex, simply because you did not have Treasury experience. Sad to say, the company lost/looses a lot of talent because they don't promote, reward and recognize talent more actively from within. SunTrust also lacks a 'Leadership Track' or internal mentoring & performance management program that outlines what needs to be done (Knowledge. Skills, Abilities, Licensing, et al.) to move to a new business line or role. Like most companies, at mid management and below its a case of who you know/who likes you rather than how ambitious and skilled you may be to move to the next level or the next business line.

    Advice to ManagementAdvice

    Please see above. There is such great talent that LEAVES SunTrust - its puzzling! You are a superior company in many ways - but people management and creating paths to promotability are not among them. Consider that a large majority of employees want to stay on board, want to work with SunTrust for a lifetime!, and are proud to be associated with SunTrust. But many times employees get 'poached': for a better career path not just better pay, Consider having employees work directly with management to identify 'next' career options within this fine company.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    The hours of operation are great

    Cons

    The quarterly bonus could be a lot better

    Advice to ManagementAdvice

    Make sure that anticipatory hires are placed properly in a branch with 30 days

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Overall, a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Specialist in Atlanta, GA (US)
    Former Employee - Administrative Specialist in Atlanta, GA (US)

    I worked at SunTrust full-time (more than 3 years)

    Pros

    They provide a challenging work environment. You're given responsibilities that will definitely expand your skill set.

    Cons

    Limited growth opportunities depending on your current job grade.

    Recommends
  8.  

    Standard call center sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Direct Mortgage Loan Officer in Richmond, VA (US)
    Current Employee - Consumer Direct Mortgage Loan Officer in Richmond, VA (US)

    I have been working at SunTrust full-time (more than 8 years)

    Pros

    Inside sales job that beats pounding the pavement for sales.

    Cons

    No real culture to be found, still struggling with their mortgage identity, benefits leave a whole lot to be desired when compared to other comparable sales positions with other companies.

    Neutral Outlook
  9.  

    good solid regional player

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    company is a key player in markets within footprint & dominates in some segments; challenging work environment; collaborative teammates; seasoned commercial bankers with strong credit backgrounds; good growth opportunities if you are flexible to relocate; good compensation structure depending on your job grade, role and location.

    Cons

    outdated technology; constantly evolving strategy which creates disruptions & roll-back of previous initiatives; limited training opportunities for mid-career professionals; siloed lines of business.

    Advice to ManagementAdvice

    technology investments; address training gaps; give employees time to digest new initiatives between roll-outs; less reactive management style

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Moderately progressive business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at SunTrust full-time (more than 5 years)

    Pros

    Great opportunities to learn various lines of business, good benefits, flexible scheduling, telecommuting and overall comfortable and inclusive business culture. Based on my prior experience and current performance, I had an opportunity for growth and promotion within one year. There were also many skills training and assessment tutorials and classes periodically available for professional and personal growth and development.

    Cons

    At times there was deficient leadership, very stagnant growth and low morale. Technology enhancements, updates and progression with internal and external systems was often slow and overrun with defects, gaps and extensive workarounds. Also, profitable growth principles shifted from product/service development and client satisfaction to reducing expenses through large scale outsourcing overseas.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    I was proud to work at SunTrust. It is a good company overall! I spent 24 years there....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Management in Atlanta, GA (US)
    Current Employee - Service Management in Atlanta, GA (US)

    I have been working at SunTrust full-time (more than 10 years)

    Pros

    Reputation, client focus and great teammates.

    Cons

    Merit reviews are generally low.

    Advice to ManagementAdvice

    Remember to retain Historical and institutional knowledge as you change your culture.

    Recommends
    Neutral Outlook
    Approves of CEO

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