SunTrust Reviews

Updated 23 October 2014
Updated 23 October 2014
837 Reviews
2.8
837 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
316 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 59 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 43 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer friendly bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Atlanta, GA (US)
    Current Employee - Personal Banker in Atlanta, GA (US)

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    Great benefits and bonuses if you excel in your position. You can expect raises, promotions, and recognition if you do a great job.

    Cons

    Branch managers make all the difference if you are a personal banker. If they think it's an office job, or they are jerks, the whole branch will tank and there will be a revolving door of new bankers.

    Advice to ManagementAdvice

    Don't give branch managers personal sales goals. Let them lead the branches activity and leave the profitable growth to the bankers.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager III in Baltimore, MD (US)
    Current Employee - Branch Manager III in Baltimore, MD (US)

    I have been working at SunTrust full-time (more than an year)

    Pros

    Great management communication and teamwork.

    Cons

    Not enough training, if you don't have previous management experience you may feel unprepared due to lack of training. Frequent leadership role clarity changes

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I love the people I work with, plenty of diversity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Washington, DC (US)
    Current Employee - Teller in Washington, DC (US)

    I have been working at SunTrust part-time (more than an year)

    Pros

    My manager was very flexible with my hours. I am a full time student and I work another job, so he was very accomdating to me.

    Cons

    The compensation to work ratio isn't the best but that's with allot of jobs. The benefits are good, there is tuition reimbursement, which is just what it says, they will give back what you pay out.

    Recommends
    Neutral Outlook
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  5.  

    Great company when you work with the right people!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative II in Morrow, GA (US)
    Current Employee - Financial Services Representative II in Morrow, GA (US)

    I have been working at SunTrust part-time (more than 3 years)

    Pros

    The training is great, the company itself has a good environment where they really care about customers and employees.

    Cons

    Working at the branch level I had to work with a lot of lazy people who are all about getting a sale but won't put the work in.

    Advice to ManagementAdvice

    Hire people with better work etiquette. Better bonuses wouldn't hurt for the little person of course.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good employer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    Good work-life balance, Remote work options, Hands off management style

    Cons

    Minimal career growth, not much opportunity to changes roles.

    Advice to ManagementAdvice

    Create more career and growth opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Decent company. Unfair pay policies for hard working employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Officer, Consumer Lending
    Current Employee - Officer, Consumer Lending

    I have been working at SunTrust full-time (more than an year)

    Pros

    No cost training offered to broaden your horizons. Good benefits regarding health insurance and 401K with company match.

    Cons

    Unfortunaly the cons outweigh the pros from my perspective. During reviews they'll only award a max pay increase of 2%. I've worked more and have been more efficient & productive than all other 25 employees in my group yet we all get the same pay raise. When being promoted, the company will only allow a max 8% increase on your salary. This is a huge red flag because I earned the promotion for performance and work ethic. According to the company salary structure; I should have gotten an increase of approximately 16K just to get the "minimum" they claim they'd pay an employee with the job grade I was offered. However, my pay increase was barely 4K.

    Advice to ManagementAdvice

    Treat your employees fairly!!! Especially if they go above and beyond and mean good to the future of your company. I find it very disturbing that a loyal employee who genuinely earned a promotion and was able to skip 4 job grades wont be offered the same salary as someone being hired from the streets for the same position. Along with me, you've lost good employees just because other companies were willing to pay us what we are worth. Continue to nickel and dime your employees and you will be left with people that are just looking for a "job" so they can pay their bills and dont care about how well the job is done. With this philosophy you'll end up with the worst in the workforce and will always remain behind the Big 10.

    Doesn't Recommend
    Negative Outlook
  8.  

    Great company but has undergone some considerable downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Banker in Nashville, TN (US)
    Current Employee - Small Business Banker in Nashville, TN (US)

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    The company has great benefits. There is opportunity to move up if you're willing to relocate

    Cons

    I was in three different departments that were downsized. The company is becoming leaner, outsourcing, and eliminating redundancies, They may be preparing for a merge.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSS in Knoxville, TN (US)
    Former Employee - CSS in Knoxville, TN (US)

    I worked at SunTrust full-time (more than an year)

    Pros

    Great benefits, paid holidays and paid vacations, steady hours and opportunities to build experience on resume to move up the ladder internally or externally.

    Cons

    High sales goals and steady turnover on teller line especially - client service position not been around long so still learning its place in the branches

    Advice to ManagementAdvice

    Coach teammates often and will good feedback for growth

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Teller 3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Hours and Manager--- She is amazing

    Cons

    Sales company forces for referrals

  11.  

    Good Stepping Stone for better positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II in Tallahassee, FL (US)
    Current Employee - Personal Banker II in Tallahassee, FL (US)

    I have been working at SunTrust full-time (more than an year)

    Pros

    Flexible Hours and good coworkers

    Cons

    Disconnect from area managers to retail staff

    Recommends
    Neutral Outlook
    No opinion of CEO

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