Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 13 September 2014
Updated 13 September 2014
478 Reviews
2.9
478 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
259 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best place for fresher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    good package for fresher, treat everyone equally

    Cons

    cab service could be better and may be clean drivers

    Advice to ManagementAdvice

    look for a better cab driver(clean)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Company's aspirations were not met by its ability to deliver, very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    London office is in the Gherkin, which is a fantastic location and building, easy to attract clients and prospects to visit, but this wonder and awe can only carry you so far..

    Cons

    Patriarchal and authoritarian management style (in the US) led to infighting and politics. More energy was expended internally on jostling for position and winning favour than in trying to win new business. The London office had the highest turnover of staff I have ever seen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    great environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Culture, ethics, managers, lot to learn and improved communication skills.

    Cons

    Compensation, lack of refreshments, etc,etc and etc.

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  5.  

    It was a great company to work in as a fresher. They guide you through every step from the beginning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Chennai (India)
    Former Employee - Technical Support in Chennai (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Standard of trainers was too good. Had former employees help you out with any questions. Great opportunity for someone new to the corporate culture.

    Cons

    The timings were a big NO. Found it very difficult to work late nights. And the cab facility was not very efficient.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Office Culture and middle management

    Cons

    Comp and benefits, employee retention

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin (India)
    Former Employee - Senior Analyst in Cochin (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Steady work, but there was too much moving around within the facility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Associate  in  Syracuse, NY (US)
    Former Employee - Chat Associate in Syracuse, NY (US)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Steady work with some choice in shifts
    Offered a new assignment when old ones ended.
    Good training programs and post training support.

    Cons

    Did not like being moved from area to area every few weeks. Work areas were too noisy due to several boomboxes brought in by management.
    Client kept changing its policies, sometimes doing a complete about-face on some issues.
    Too many metrics and too much time spent discussing metrics.

    Advice to ManagementAdvice

    Bring back free coffee
    Get rid of the boom boxes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Houston, TX (US)
    Current Employee - Operations in Houston, TX (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Lots of different clients and opportunities

    Cons

    The accounts dont always last long and pay not so good

    Advice to ManagementAdvice

    APPRECIATE THE EMPLOYEES MORE

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert  in  Cochin (India)
    Current Employee - Subject Matter Expert in Cochin (India)

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Interview Process of Amazon Customer Support in Sutherland Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Executive  in  Chennai (India)
    Former Employee - Customer Support Executive in Chennai (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Good environment and friendly colleagues.

    Cons

    Leave will be given rarely for urgent requirement also.

    Advice to ManagementAdvice

    Provide leave to the employees if it is necessary.

    Recommends
    Positive Outlook
    Approves of CEO

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