Sutherland Global Services

www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 27 January 2015
Updated 27 January 2015
569 Reviews
2.8
569 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
306 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best place for fresher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    good package for fresher, treat everyone equally

    Cons

    cab service could be better and may be clean drivers

    Advice to ManagementAdvice

    look for a better cab driver(clean)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Company's aspirations were not met by its ability to deliver, very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Sutherland Global Services full-time (more than a year)

    Pros

    London office is in the Gherkin, which is a fantastic location and building, easy to attract clients and prospects to visit, but this wonder and awe can only carry you so far..

    Cons

    Patriarchal and authoritarian management style (in the US) led to infighting and politics. More energy was expended internally on jostling for position and winning favour than in trying to win new business. The London office had the highest turnover of staff I have ever seen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA (US)
    Current Employee - Customer Service Representative in Fresno, CA (US)

    I have been working at Sutherland Global Services

    Pros

    Paid training, free credit/background check, office culture, great TMs (team managers), no commute. Fantastic team atmosphere, easy to use computer systems. The company is wonderful about keeping your shifts in the bid you ask for, so you can still have a life!

    Cons

    The only con is that the hours you work will drop dramatically between peak seasons. During each holiday season the hours are fantastic!

    Advice to ManagementAdvice

    Keep doing great work! The only suggestion I would make at all would be to offer cross training on a regular basis.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Is Really good Happy Sutherlander

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Consultant in Chennai (India)
    Current Employee - Senior Technical Consultant in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 3 years)

    Pros

    Easy Access to any Level Management, for concerns, IF any

    Cons

    nothing much to notice, Negligible issues could be found almost anywhere.

    Recommends
    Positive Outlook
  6.  

    Decent experience, depending on your managers and program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable hours and pay. My program was simple and not very busy, so it wasn't very challenging. I had a lot of free time to chat with coworkers and browse the Internet, although this is likely not the norm. My program manager was very nice and open to hearing feedback.

    Cons

    Some managers are great, some are terrible. While the pay was okay, it's hardly enough to get by and only worth staying with long term if you plan on advancing within the company.

    Advice to ManagementAdvice

    Listen to your employees, don't play favorites, and offer constructive criticism.

  7.  

    Love it. Great job and room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Great to work from home. Enjoy the job and the people. Would recommend for people who don't like going into the office. Very peaceful

    Cons

    Not a lot of cons. There are advancement opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Honest review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    good place to work.Nice environment.Trainers are good.

    Cons

    low salary, shift change continuously.

  9.  

    Home base customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Executive in Virginia Beach, VA (US)
    Current Employee - Customer Support Executive in Virginia Beach, VA (US)

    I have been working at Sutherland Global Services

    Pros

    Having to work from the comfort of your home

    Cons

    The customer service representative pay is low

    Advice to ManagementAdvice

    Upgrade pay and benefits

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Place to Start your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Chennai (India)
    Current Employee - Senior Consultant in Chennai (India)

    I have been working at Sutherland Global Services

    Pros

    Sutherland will be a good place for freshers.

    Cons

    Appraisals & promotions will be delayed

    Advice to ManagementAdvice

    Please make the promotions a bit faster

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sutherland Global Services, Kochi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Ernākulam (India)
    Former Employee - Tech Support Representative in Ernākulam (India)

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    * Good work atmosphere
    * Good training
    * Work culture is professional
    * Working in some processes can be beneficial

    Cons

    * Average salary
    * Lot of politics in Higher Levels
    * Not much career growth
    * Majority are night shifts, can affect your health long term
    * Work load can some time be high

    Advice to ManagementAdvice

    Instead of boasting that it is an MNC, act like one. Salaries need to be improved.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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