Sutherland Global Services

  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 16 August 2014
Updated 16 August 2014
466 Reviews

2.9
466 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
255 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best place for fresher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good package for fresher, treat everyone equally

    Cons

    cab service could be better and may be clean drivers

    Advice to ManagementAdvice

    look for a better cab driver(clean)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Company's aspirations were not met by its ability to deliver, very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    Pros

    London office is in the Gherkin, which is a fantastic location and building, easy to attract clients and prospects to visit, but this wonder and awe can only carry you so far..

    Cons

    Patriarchal and authoritarian management style (in the US) led to infighting and politics. More energy was expended internally on jostling for position and winning favour than in trying to win new business. The London office had the highest turnover of staff I have ever seen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Interview process was very professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Chesapeake, VA (US)
    Current Employee - Consultant in Chesapeake, VA (US)

    Pros

    Global company with room from growth.

    Cons

    Culture is very unique coming from a corporate environment.

    Advice to ManagementAdvice

    Consider prospective employees for suitable positions based on talent and qualifications...do not rush to fill positions.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    WAH Technical Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative  in  Durham, NC (US)
    Current Employee - W@H Customer Service Representative in Durham, NC (US)

    Pros

    Great on gas, hours are great, easy to work with other employees, upbeat and optamistic

    Cons

    You computer/internet need to be able to support, not much really bad to say

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Syracuse, NY (US)
    Former Employee - Customer Service Representative in Syracuse, NY (US)

    Pros

    Base hourly pay for everyone, even sales reps. Great incentive plans for good performance, not all just from sales.

    Cons

    At times the managers could get very pushy when it came to sales. This is because it came down their head if their team didn't make enough sales.

    Advice to ManagementAdvice

    Loosen up a bit and you will get more sales

    No opinion of CEO
  7.  

    Good one - Long Term growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Chennai (India)
    Current Employee - Senior Analyst in Chennai (India)

    Pros

    Good Culture, Supportive Management and Excellent Package.

    Cons

    Infrastructure needs to be improve. Slow HR process and Help desk(Hardware & Software installation team) process.

    Advice to ManagementAdvice

    Should Concentrate on Administration and HR process

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    its really awesome experience working with sutherland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Chennai (India)
    Current Employee - Technical Support in Chennai (India)

    Pros

    you can gain more knowledge and best start for the beginners
    program which i worked was fun filled

    Cons

    main concerns are the hikes and perks which should be given at least 15- 20 % that why every one moving out

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Lots of learning. Lean principle to management resources can be stressful for both management and agents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Specialist - Training  in  Mumbai (India)
    Former Employee - Senior Specialist - Training in Mumbai (India)

    Pros

    Got promoted to next level within 8 months of joining organization.
    Good rewards and recognition programs.
    Worked as a trainer for couple of years. Lots of learning due to the number of responsibilities assigned.
    Hard-working and fun loving group of people.
    Compensation depends a lot on the client handled.

    Cons

    Lack of mentoring for employees promoted to management, dotted line reporting managers are seldom aware of client requirements.
    Lack of adequate support for employees promoted to mid-level management, since it follows a lean approach towards management resources.
    On-boarding program for new managers is seldom implemented properly.
    Training infrastructure, rooms, PCs etc. belongs to the stone age.
    Being a 3rd party vendor, it should include a client handling workshops for in-house promoted employees.
    Fun and employee engagement activities are not given adequate budget.

    Advice to ManagementAdvice

    Have client-handling workshops for employees promoted to management.
    Improve the on-boarding programs for managers.
    Invest in improving the infrastructure.
    Invest in regular employee engagement activities.
    Do not adopt a lean approach unless absolutely necessary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    A company which doesn't respect its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Consultant
    Former Employee - Network Consultant

    Pros

    Good office location
    Friendly co-workers
    Acceptable conditions for students

    Cons

    Poor management
    Working conditions may change without any pre-notice. They may put you into 24/7 rota and change your contract conditions on the fly, despite any previous promises

    Advice to ManagementAdvice

    Stop promoting incapable people to management positions
    Respect your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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