T-Mobile

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T-Mobile Reviews

Updated 19 August 2014
Updated 19 August 2014
2,147 Reviews

3.6
2,147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
677 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work, a lot of fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Worcester, England
    Current Employee - Sales Assistant in Worcester, England

    Pros

    Company tends to look after you and you get to have some fun.

    Cons

    Lack of any real direction. I was there just over a year and the strategy aims must of changed three or four times and you were expected to adapt to the changes over night.

    Advice to ManagementAdvice

    Store managers were great, cannot fault them. Senior management have no idea how the business actually works on a day by day basis. There should be more integration between 'us and them'

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    loved it but we were outsourced to TSC and the support was gone along with any enjoyment I had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Rotherham, England
    Former Employee - Customer Service Representative in Rotherham, England

    Pros

    hardwork gets results - if you want a career, this is the place to be

    Cons

    there is always a risk that your role will be outsourced

    Advice to ManagementAdvice

    keep it in the country you are supplying

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    T-Mobile was great. EE, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Merthyr Tydfil, Wales
    Former Employee - Anonymous Employee in Merthyr Tydfil, Wales

    Pros

    It was good when it was T-Mobile.

    Cons

    Since the move to EE it's no longer a great company to work for.

    Advice to ManagementAdvice

    Consider your contact centre and store staff more and stop sacking people who disagree with certain brand values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great, for short term financial gain, not worth the headache in the longterm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great banter, you can really enjoy working at t-mobile if your able to work hard, have a genuine passion and desire to succeed. Staff are generally very supportive, and always willing to have a chat with you, making you feel at home

    Cons

    Things start loosing their pop after a while, customers and the business assume that you should do and know everything finding it an insult if you are not rained or know about anything they ask.

    Better communication and training would help eradicate this strenuous time consuming issues.

    Advice to ManagementAdvice

    If you want your team to perform better, take away the nonsense they have to deal with, i.e. repairs to be dealt directly through customer services.

    Let your staff focus on the sales side of things, which is in-truth what your paying them for, regardless of the 'customer service' aspect you advertise.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Tmobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TDMS Agent  in  Sunderland, North East England, England
    Former Employee - TDMS Agent in Sunderland, North East England, England

    Pros

    Discounted phone tariffs for yourself and 5 relatives/friends.

    Cons

    Very cliquey. Lots of nepotism. Very little career progression opportunity.

    Advice to ManagementAdvice

    Take people at face value and let them use their personalties.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Energetic environment with strong leadership and qualified workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head of Finance Department  in  London, England
    Current Employee - Head of Finance Department in London, England

    Pros

    Energetic org. with strong leadership

    Cons

    Some of the decision making was moving from local to global control. Right thing for the business, but not as fun when key decision are happening outside of the country.

    Advice to ManagementAdvice

    Keep leadership in country strong and invest in the business for long term growth; not quarterly results.

    Recommends
    No opinion of CEO
  8.  

    Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Saint Albans, England
    Former Employee - Senior Marketing Manager in Saint Albans, England

    Pros

    exciting industry, interesting people, internal mobility

    Cons

    poor office location
    bureaucratic?
    starved of investment from parent

    Advice to ManagementAdvice

    pay more on salaries
    invest in staff development

    No opinion of CEO
  9.  

    The review concerns T-Mobile UK performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  Hatfield, East of England, England
    Current Employee - Project Manager in Hatfield, East of England, England

    Pros

    Experience Opportunities in various functional areas

    Cons

    Poor Focus and almost Everything is Broken

    Advice to ManagementAdvice

    Be Strategic and Think Long Term - Customer Centricity is the Key

    No opinion of CEO
  10.  

    Can do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Engineer  in  London, England
    Current Employee - Senior Engineer in London, England

    Pros

    Relatively stable employment, they offer plenty of opportunity to furhter your skill set.

    Cons

    It can be boring and frustrating with all the management layers adding unnecessary bureaucracy.

    Advice to ManagementAdvice

    Get rid of all the middle managment and listen more directly to the teams working in the front line.

  11.  

    It's great to be unCarrier!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Segment Marketing  in  Bellevue, WA (US)
    Current Employee - Manager, Segment Marketing in Bellevue, WA (US)

    Pros

    Fun and innovative culture, smart people, great work-life balance, strong values that influence decisions not just PR.

    Cons

    Often chaotic, leadership can be impulsive and arbitrary at times, still have to deal with typical big company bureaucracy, some uncertainty related to merger/acquisition rumors.

    Advice to ManagementAdvice

    Continue striving to be "unCarrier" on the inside, not just to the public!

    Recommends
    Positive Outlook
    Approves of CEO

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