T-Mobile
3.3 of 5 1,843 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

T-Mobile Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.3 1,843 reviews

                             

82% Approve of the CEO

T-Mobile CEO John Legere

John Legere

(492 ratings)

69% of employees recommend this company to a friend
1,843 Employee Reviews
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Review Highlights

Pros:
  • "A pretty good work life balance and a comfortable place to work"
    in 93 reviews
  • "Great benefits, nice people and most of the team leaders are fun to work with"
    in 258 reviews
Cons:
  • "Work life balance can be difficult as a leader/ coach"
    in 45 reviews
  • "In the last few years all levels of upper management have changed"
    in 78 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good place to work, a lot of fun

Sales Assistant (Current Employee)
Worcester, England

I have been working at T-Mobile part-time for more than a year

ProsCompany tends to look after you and you get to have some fun.

ConsLack of any real direction. I was there just over a year and the strategy aims must of changed three or four times and you were expected to adapt to the changes over night.

Advice to Senior ManagementStore managers were great, cannot fault them. Senior management have no idea how the business actually works on a day by day basis. There should be more integration between 'us and them'

Yes, I would recommend this company to a friend

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  • Disapproves of CEO

 

Great, for short term financial gain, not worth the headache in the longterm

Anonymous Employee (Former Employee)

I worked at T-Mobile

ProsGreat banter, you can really enjoy working at t-mobile if your able to work hard, have a genuine passion and desire to succeed. Staff are generally very supportive, and always willing to have a chat with you, making you feel at home

ConsThings start loosing their pop after a while, customers and the business assume that you should do and know everything finding it an insult if you are not rained or know about anything they ask.

Better communication and training would help eradicate this strenuous time consuming issues.

Advice to Senior ManagementIf you want your team to perform better, take away the nonsense they have to deal with, i.e. repairs to be dealt directly through customer services.

Let your staff focus on the sales side of things, which is in-truth what your paying them for, regardless of the 'customer service' aspect you advertise.

Yes, I would recommend this company to a friend

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  • No Opinion of CEO

 

Tmobile

TDMS Agent (Former Employee)
Sunderland, North East England, England

I worked at T-Mobile full-time for more than 3 years

ProsDiscounted phone tariffs for yourself and 5 relatives/friends.

ConsVery cliquey. Lots of nepotism. Very little career progression opportunity.

Advice to Senior ManagementTake people at face value and let them use their personalties.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Work/Life Balance
         
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Energetic environment with strong leadership and qualified workforce

Head of Finance Department (Current Employee)
London, England

I have been working at T-Mobile

ProsEnergetic org. with strong leadership

ConsSome of the decision making was moving from local to global control. Right thing for the business, but not as fun when key decision are happening outside of the country.

Advice to Senior ManagementKeep leadership in country strong and invest in the business for long term growth; not quarterly results.

Yes, I would recommend this company to a friend

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Marketing

Senior Marketing Manager (Former Employee)
Saint Albans, England

I worked at T-Mobile

Prosexciting industry, interesting people, internal mobility

Conspoor office location
bureaucratic?
starved of investment from parent

Advice to Senior Managementpay more on salaries
invest in staff development

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The review concerns T-Mobile UK performance

Project Manager (Current Employee)
Hatfield, East of England, England

I have been working at T-Mobile

ProsExperience Opportunities in various functional areas

ConsPoor Focus and almost Everything is Broken

Advice to Senior ManagementBe Strategic and Think Long Term - Customer Centricity is the Key

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Can do better

Senior Engineer (Current Employee)
London, England

I have been working at T-Mobile

ProsRelatively stable employment, they offer plenty of opportunity to furhter your skill set.

ConsIt can be boring and frustrating with all the management layers adding unnecessary bureaucracy.

Advice to Senior ManagementGet rid of all the middle managment and listen more directly to the teams working in the front line.

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1 person found this helpful  

My experience at T-Mobile was great!

Retail Sales Associate (Current Employee)
Cerritos, CA (US)

I have been working at T-Mobile part-time for more than a year

ProsGreat working environment.
Good people.
Good money as a college student.

ConsIf your not planning to pursue a career in sales you'll find yourself leaving to explore other opportunities related to your interests.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Approves of CEO

 

Great Company

Retail Sales Associate (Former Employee)
Elizabethtown, KY (US)

I worked at T-Mobile full-time for more than 5 years

ProsExcellent Salary
Great Phone Benefits
Excellent Healthcare

ConsMust work weekends and nights
Hard to move up
Very high quotas

Advice to Senior ManagementProvide more leadership training for someone looking to move into managment

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Constant learning, constant change, exceptional customer service.

Retail Sales Representative (Current Employee)
Baltimore, MD (US)

I have been working at T-Mobile part-time for less than a year

ProsLearning IT and communications, interfacing directly with a great team.

ConsAs soon as you can retain information, it changes.

Advice to Senior ManagementPromote, team building from with store teams. Take thee best reps and incentivize they share best practices.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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