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T-Mobile Reviews

Updated 18 April 2015
2724 reviews filtered by
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3.7
2,724 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
1,051 Ratings

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)

Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Excellent customer focused and value led business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant; Deputy Manager in Birmingham, England
    Former Employee - Sales Consultant; Deputy Manager in Birmingham, England

    I worked at T-Mobile (more than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Clear expectations
    Great bonuses as well as high basic
    Realistic targets and high bonus meant engaged workers.
    Great support.

    Cons

    Hard to think of any cons having been employed by competitors since.

  2. Great company pre merger.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great culture and work environment.

    Cons

    Lack of Opportunities to progress due to size.

    Advice to Management

    n/a

  3. Brilliant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T-Mobile Retail Sales Associate in London, England
    Former Employee - T-Mobile Retail Sales Associate in London, England

    I worked at T-Mobile part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people and a friendly atmosphere with the chance to earns lots in commission.

    Cons

    Sometimes understaffed which can be a challenge during busy periods

    Advice to Management

    Allow individuals to adopt their own style in selling.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very professional, looks after its staff well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Support Executive in Borehamwood, England
    Former Employee - Operations Support Executive in Borehamwood, England

    I worked at T-Mobile full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits and salary, very professional and great people to work with

    Cons

    none I can really think of

  6. loved it but we were outsourced to TSC and the support was gone along with any enjoyment I had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rotherham, England
    Former Employee - Customer Service Representative in Rotherham, England

    I worked at T-Mobile full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    hardwork gets results - if you want a career, this is the place to be

    Cons

    there is always a risk that your role will be outsourced

    Advice to Management

    keep it in the country you are supplying

  7. T-Mobile was great. EE, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Merthyr Tydfil, Wales
    Former Employee - Anonymous Employee in Merthyr Tydfil, Wales

    I worked at T-Mobile full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It was good when it was T-Mobile.

    Cons

    Since the move to EE it's no longer a great company to work for.

    Advice to Management

    Consider your contact centre and store staff more and stop sacking people who disagree with certain brand values.

  8. Great, for short term financial gain, not worth the headache in the longterm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great banter, you can really enjoy working at t-mobile if your able to work hard, have a genuine passion and desire to succeed. Staff are generally very supportive, and always willing to have a chat with you, making you feel at home

    Cons

    Things start loosing their pop after a while, customers and the business assume that you should do and know everything finding it an insult if you are not rained or know about anything they ask.

    Better communication and training would help eradicate this strenuous time consuming issues.

    Advice to Management

    If you want your team to perform better, take away the nonsense they have to deal with, i.e. repairs to be dealt directly through customer services.

    Let your staff focus on the sales side of things, which is in-truth what your paying them for, regardless of the 'customer service' aspect you advertise.

  9. Good place to work, a lot of fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Worcester, England
    Current Employee - Sales Assistant in Worcester, England

    I have been working at T-Mobile part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company tends to look after you and you get to have some fun.

    Cons

    Lack of any real direction. I was there just over a year and the strategy aims must of changed three or four times and you were expected to adapt to the changes over night.

    Advice to Management

    Store managers were great, cannot fault them. Senior management have no idea how the business actually works on a day by day basis. There should be more integration between 'us and them'

  10. Tmobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TDMS Agent in Sunderland, North East England, England
    Former Employee - TDMS Agent in Sunderland, North East England, England

    I worked at T-Mobile full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discounted phone tariffs for yourself and 5 relatives/friends.

    Cons

    Very cliquey. Lots of nepotism. Very little career progression opportunity.

    Advice to Management

    Take people at face value and let them use their personalties.

  11. Energetic environment with strong leadership and qualified workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head of Finance Department in London, England
    Current Employee - Head of Finance Department in London, England

    I have been working at T-Mobile

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Energetic org. with strong leadership

    Cons

    Some of the decision making was moving from local to global control. Right thing for the business, but not as fun when key decision are happening outside of the country.

    Advice to Management

    Keep leadership in country strong and invest in the business for long term growth; not quarterly results.

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