Ted Baker London

  www.tedbaker.co.uk
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Ted Baker London Reviews

Updated 19 August 2014
Updated 19 August 2014
35 Reviews

2.9
35 Reviews
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Recommend to a friend
Approve of CEO
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Robert Breare
13 Ratings

Employee Reviews

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  1.  

    Very educational experience....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Nottingham, England
    Former Employee - Sales Assistant in Nottingham, England

    Pros

    Ted Baker took the time to educate me in my role, and learnt me all you need to know to succeed in my role and beyond. Great uniform allowance and staff discount policy. Work as a team in all aspects.

    Cons

    Ted baker were sometimes stuck in their ways with the management side of the business. I felt if the face fits you were given the opportunity regardless of experience i.e if you the perfect person for the job but your face didn't fit there was a problem. Being a homosexual and wanting to express my personality which Ted approved to an extent i was punished for this in several ways.

    Advice to ManagementAdvice

    Improved allowance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Waste of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    They really try to involve you in their products ie. where the inspiration comes from and how you can style a customer to look 'Ted'. They give you a journal so you can take notes which is handy for referring to. Genuinely nice, well made products so sales targets were usually pretty realistic and achievable. You also get paid every two weeks which is good.

    Cons

    30 hour contracts at minimum wage, meaning obscenely poor annual salary despite selling products worth, on average, about a hundred pounds a piece. This results in a high turnover of staff and means that everyone is contantly learning which seems to give senior members of staff a lot more work to do. The uniform discount is generous but you are only allocated a certain amount you can use that on which is less generous. If you imagine working four or five days a week and having to buy products that are one hundred pounds a piece you'll soon see the allowance the give you doesn't go very far, in which case you would be expected to spend more of your own money to cover the cost. Even if you did manage to stay within the allocation you still end up spending a fair amount on your uniform which, because of the poor wages, ends up being quite a big chunk of your first wage. A huge focus on appearance, wanted you to plaster (and i mean PLASTER) on the make up every day and wear high heels on saturdays (even though this is obviously the busiest day of the week and you will be running around like mad). They say that customers come first but actually a lot of silly rules are imposed which means customers are left waiting around. They have also only just began offering refunds if a customer wishes to return something, before this it was only an exchange or gift card which I actually think is pretty disgusting. It left 'the little people' working in the stores to enforce a shameless policy obviously chosen by someone much higher up intent on holding onto sales rather than the effect this would have on the companies reputation. This has been fixed now but certainly made for some uncomfortable conversations and extremely dissatisfied customers when I was there. In addition, I felt I was treated unfavourably when I handed my notice in.

    Advice to ManagementAdvice

    I believe offering better salaries would solve a lot of your problems, give people something to stick around for. You have a lot of passionate members of staff working in your stores but i don't believe you suitably reward them for their efforts or really care about them. Basically, become a company with a soul.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Enlightening and fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales  in  London, England
    Former Employee - Senior Sales in London, England

    Pros

    The best reasons to work for Ted are obviously the clothes! Love their stuff and the style.The atmosphere is always great, in house promotions are predominately how they promote people so there is great chance to climb the ladder there.

    Cons

    No commission on sales. Very rigid with policies and sometimes targets can be set that can detract from main work too much.

    Advice to ManagementAdvice

    Whilst I was there, before I was in management myself, in one store, management encouraged you and gave you incentives to complete sales/tasks/targets, whilst another, you would be punished (written warnings etc) for not doing so. I think it would help to keep things fair and consistent.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Dull.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Assistant
    Former Employee - Retail Assistant

    Pros

    -opportunities for training (sometimes)
    - 75% discount for uniform

    Cons

    -three month probation until till training, meaning you have to send customers to other staff member
    -unnecessary focus on apperance
    -when quiet, you have to repeatedly clean
    -obsession with bad service, leading to poor customer service
    -minimum wage for a job where they expect you to really care; about meeting data capture takings targets ectra. and where you have to offer a highly skilled sales and service experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Retail store working- boring, repetitive, lots of standing round and minimal staff benefits for poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Leeds, England
    Former Employee - Sales Assistant in Leeds, England

    Pros

    Staff discount on clothes however at just 20% (i think it was) against the prices they sell stock at and the poor wages staff earn doesn't really make there stock much more affordable!

    Cons

    having moved from another popular high street womens clothes retailer the hourly pay was lower to say its such a high profile company. Sales staff are trusted with basically no extra responsibilities which having worked in retail previously is usually the norm to hand out extra responsibilities to staff to not just occupy there time but also give them a sense of job satisfaction and achievement. You spend most of your time un bagging clothes for the shop floor sent down the warehouse, and then later that day rebagging back up just as much stock to ship out somewhere else like another store or outlet. This seems to be a continuous circle of all you spend your time doing, or the occasional 'spacing' out of hangers on the shop floor so every piece of clothing is equally spaced the same distance apart! Other then this my management team seemed also to like the fact of recleaning already clean display shelves which you'd end up doing about twice every day just to 'look busy'. over all the job satisfaction is zero to none, the company needs to think of some serious ways to keep there staffs time occupied and boost morale.

  7.  

    Truly inspirational, dedicated to people/ product and having fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    i have worked for Ted for nearly 20 years and my career has grown along with the brand. I started as a young girl of 18 working on the shop floor and gradually worked through the managerial ranks. Today i am one of the senior leaders within the retail team. I travel extensively within my role and love every second of it! Leadership, development and creating opportunities are high on the agenda at Ted and i can honestly say the business is headed up by visionary, inspirational individuals who teach/ coach and develop to bring progression to those who want/are willing to work for it!

    Cons

    I spend my wages on the amazing product!

    Advice to ManagementAdvice

    na

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Get spotTED

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Bristol, England
    Former Employee - Supervisor in Bristol, England

    Pros

    Training, benefits, loyalty, pension, uniform, shares , paid sick, paid holiday.

    Cons

    very high standards, very stressful over really small things.

    Advice to ManagementAdvice

    Be more relaxed, and much least stressed. Focus on customers and taking money rather than tasks.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    incredible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Richmond, London, England
    Former Employee - Sales Associate in Richmond, London, England

    Pros

    The clothing you can purchase on discount.

    Cons

    Limited incentives to earn more cash despite high sales

    Recommends
    Approves of CEO
  10.  

    Worst job I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  London, England
    Former Employee - Supervisor in London, England

    Pros

    Clothes discount (75% but lots of rules including not being able to choose without two other members of staff approving your choice! And also limited depending on your hours), meeting new people, learning about cuts and fabric quality (but this is from finding out that Ted Baker's quality has seriously dropped in the last three years, ask any customer)

    Cons

    They will pay you the absolute minimum they can legally get away with and give you a false "specialist role" to convince you that you're important but it's actually a lot more work for the exact same money, problems stem from head office, the lack of organisation is incredible, very much like a cult in the respect that they have the "School of excellence" and constantly berate employees for not being more "Ted", anyone with an education knows it's a trick companies use to make less advantaged people feel like they're important and part of something but the shine wears off very quickly. All promises made but never kept, glass ceiling system in that if you're good in your retail position the highest you can go is manager after +3 years from sales assistant. Nepotism regarding office positions. Also sexist in the sense that emails are continually sent out telling managers to ensure their staff are in full makeup and heels all day, all weekend which of course meant colleagues constantly having bad backs and pain from running up and down stairs all day. If it was a luxury brand with high pay it's understandable but Ted Baker really is just upper high street like French Connection at best.

    Advice to ManagementAdvice

    LISTEN TO YOUR CUSTOMERS AND STAFF!! Profits have gone up because quality control has been drastically cut and this is evident from all the recalls of products and customer returns. Also not offering a refund policy for a faulty product in this day and age is ridiculous and says everything about the way the company just sees customer's as idiots with cash to burn, they never care about the customers we've met who really work to afford something

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Waste of time - choose a more exclusive brand for experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  London, England
    Former Employee - Supervisor in London, England

    Pros

    Discount of 75% on uniform, but high cost originally anyway, can meet some wonderful colleagues, good beginner training on fashion, can be fun at times if you have a good manager and team.

    Cons

    Rotas done on very short notice, hours and times changed often at last minute (which is ILLEGAL in the UK!), very poor quality of clothing that becomes very apparent from working there (mainly weak polyester/cheap cottons that tear easily, you only have to read customer reviews to know this),no commision but huge targets, huge staff turnover leading to unreliability and constant miscommunication, promotions come with basic raise for a lot more tasking, lack of middle management organisation.

    Advice to ManagementAdvice

    Sales had already drastically fallen when I had left and this was blamed on staff not making effort not on quality of product, lack of refund policy leads to constant arguments between staff and customers, customer service is neglected due to overloading of tasks on staff, giving customers gift cards is a surefire way to keep money and quickly lose a faithful customer, loyal customers have refused to do business again over one refused refund. Listen to what your staff and customers tell you as they're your eyes and ears!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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