Ted Baker London

  www.tedbaker.co.uk
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Ted Baker London Reviews

Updated Jul 26, 2014

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All Employees Current Employees Only

3.0 35 reviews

75% Approve of the CEO

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Robert Breare

(12 ratings)

55% of employees recommend this company to a friend
35 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very educational experience....

    Sales Assistant (Former Employee) Nottingham, England

    ProsTed Baker took the time to educate me in my role, and learnt me all you need to know to succeed in my role and beyond. Great uniform allowance and staff discount policy. Work as a team in all aspects.

    ConsTed baker were sometimes stuck in their ways with the management side of the business. I felt if the face fits you were given the opportunity regardless of experience i.e if you the perfect person for the job but your face didn't fit there was a problem. Being a homosexual and wanting to express my personality which Ted approved to an extent i was punished for this in several ways.

    Advice to Senior ManagementImproved allowance.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Retail store working- boring, repetitive, lots of standing round and minimal staff benefits for poor pay

    Sales Assistant (Former Employee) Leeds, England

    ProsStaff discount on clothes however at just 20% (i think it was) against the prices they sell stock at and the poor wages staff earn doesn't really make there stock much more affordable!

    Conshaving moved from another popular high street womens clothes retailer the hourly pay was lower to say its such a high profile company. Sales staff are trusted with basically no extra responsibilities which having worked in retail previously is usually the norm to hand out extra responsibilities to staff to not just occupy there time but also give them a sense of job satisfaction and achievement. You spend most of your time un bagging clothes for the shop floor sent down the warehouse, and then later that day rebagging back up just as much stock to ship out somewhere else like another store or outlet. This seems to be a continuous circle of all you spend your time doing, or the occasional 'spacing' out of hangers on the shop floor so every piece of clothing is equally spaced the same distance apart! Other then this my management team seemed also to like the fact of recleaning already clean display shelves which you'd end up doing about twice every day just to 'look busy'. over all the job satisfaction is zero to none, the company needs to think of some serious ways to keep there staffs time occupied and boost morale.

    • Culture & Values
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    • Approves of CEO

     

    Enlightening and fun!

    Senior Sales (Former Employee) London, England

    ProsThe best reasons to work for Ted are obviously the clothes! Love their stuff and the style.The atmosphere is always great, in house promotions are predominately how they promote people so there is great chance to climb the ladder there.

    ConsNo commission on sales. Very rigid with policies and sometimes targets can be set that can detract from main work too much.

    Advice to Senior ManagementWhilst I was there, before I was in management myself, in one store, management encouraged you and gave you incentives to complete sales/tasks/targets, whilst another, you would be punished (written warnings etc) for not doing so. I think it would help to keep things fair and consistent.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Dull.

    Retail Assistant (Former Employee)

    Pros-opportunities for training (sometimes)
    - 75% discount for uniform

    Cons-three month probation until till training, meaning you have to send customers to other staff member
    -unnecessary focus on apperance
    -when quiet, you have to repeatedly clean
    -obsession with bad service, leading to poor customer service
    -minimum wage for a job where they expect you to really care; about meeting data capture takings targets ectra. and where you have to offer a highly skilled sales and service experience.

    No, I would not recommend this company to a friend

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    Truly inspirational, dedicated to people/ product and having fun!

    Anonymous Employee (Current Employee)

    Prosi have worked for Ted for nearly 20 years and my career has grown along with the brand. I started as a young girl of 18 working on the shop floor and gradually worked through the managerial ranks. Today i am one of the senior leaders within the retail team. I travel extensively within my role and love every second of it! Leadership, development and creating opportunities are high on the agenda at Ted and i can honestly say the business is headed up by visionary, inspirational individuals who teach/ coach and develop to bring progression to those who want/are willing to work for it!

    ConsI spend my wages on the amazing product!

    Advice to Senior Managementna

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Get spotTED

    Supervisor (Former Employee) Bristol, England

    ProsTraining, benefits, loyalty, pension, uniform, shares , paid sick, paid holiday.

    Consvery high standards, very stressful over really small things.

    Advice to Senior ManagementBe more relaxed, and much least stressed. Focus on customers and taking money rather than tasks.

    Yes, I would recommend this company to a friend

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    incredible

    Sales Associate (Former Employee) Richmond, London, England

    ProsThe clothing you can purchase on discount.

    ConsLimited incentives to earn more cash despite high sales

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Worst job I've ever had!

    Supervisor (Former Employee) London, England

    ProsClothes discount (75% but lots of rules including not being able to choose without two other members of staff approving your choice! And also limited depending on your hours), meeting new people, learning about cuts and fabric quality (but this is from finding out that Ted Baker's quality has seriously dropped in the last three years, ask any customer)

    ConsThey will pay you the absolute minimum they can legally get away with and give you a false "specialist role" to convince you that you're important but it's actually a lot more work for the exact same money, problems stem from head office, the lack of organisation is incredible, very much like a cult in the respect that they have the "School of excellence" and constantly berate employees for not being more "Ted", anyone with an education knows it's a trick companies use to make less advantaged people feel like they're important and part of something but the shine wears off very quickly. All promises made but never kept, glass ceiling system in that if you're good in your retail position the highest you can go is manager after +3 years from sales assistant. Nepotism regarding office positions. Also sexist in the sense that emails are continually sent out telling managers to ensure their staff are in full makeup and heels all day, all weekend which of course meant colleagues constantly having bad backs and pain from running up and down stairs all day. If it was a luxury brand with high pay it's understandable but Ted Baker really is just upper high street like French Connection at best.

    Advice to Senior ManagementLISTEN TO YOUR CUSTOMERS AND STAFF!! Profits have gone up because quality control has been drastically cut and this is evident from all the recalls of products and customer returns. Also not offering a refund policy for a faulty product in this day and age is ridiculous and says everything about the way the company just sees customer's as idiots with cash to burn, they never care about the customers we've met who really work to afford something

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Waste of time - choose a more exclusive brand for experience.

    Supervisor (Former Employee) London, England

    ProsDiscount of 75% on uniform, but high cost originally anyway, can meet some wonderful colleagues, good beginner training on fashion, can be fun at times if you have a good manager and team.

    ConsRotas done on very short notice, hours and times changed often at last minute (which is ILLEGAL in the UK!), very poor quality of clothing that becomes very apparent from working there (mainly weak polyester/cheap cottons that tear easily, you only have to read customer reviews to know this),no commision but huge targets, huge staff turnover leading to unreliability and constant miscommunication, promotions come with basic raise for a lot more tasking, lack of middle management organisation.

    Advice to Senior ManagementSales had already drastically fallen when I had left and this was blamed on staff not making effort not on quality of product, lack of refund policy leads to constant arguments between staff and customers, customer service is neglected due to overloading of tasks on staff, giving customers gift cards is a surefire way to keep money and quickly lose a faithful customer, loyal customers have refused to do business again over one refused refund. Listen to what your staff and customers tell you as they're your eyes and ears!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I have meet great people there!

    Sales Associate (Former Employee) Manchester, England

    Pros-great working atmosphere
    -I became very good friends with most of the people I worked with
    -really fun trainings (in the mornings, few times a week- I am not sure they still do it)
    -good discount for clothes plus twice a year clothing allowance for sales staff
    -staff parties

    Cons-our manager was really petty and loved some people while literally hating others. She made my day really horrible, silly comments and stuff, didn't allow the clothes we wanted for uniform, changed dates and hours without telling us and later blamed people for being late.
    NOT A GOOD MANAGEMENT STYLE overall.
    -not many opportunities to get some experience in HO (once you work in a store)

    Advice to Senior Managementmake it easier for employees to change stores they work in

    Yes, I would recommend this company to a friend

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