Telefónica

  www.telefonica.com
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Telefónica Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.4 172 reviews

69% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(35 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance(in 19 reviews)

  • Promote flexible working / allow working from home, where role permits(in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management(in 9 reviews)

  • Lack of appreciation and work life balance(in 4 reviews)

172 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great environment in a new innovative company, unfortunately too much Telefonica legacy.

    Manager (Current Employee) London, England

    Prosenvironment
    work-life balance
    opportunity to grow
    innovation
    approachability of senior leadership

    Consno ownership
    slow moving
    too much Tef legacy, decisions now again made in Spain

    Advice to Senior ManagementListen to your employees, empower middle management, hire outside talent and focus less on politics, get the digital talent in who are unlikely to be the managers that have been with the company for >10 years
    Be global instead of so Spain focused

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    For the once great O2 things are changing

    Marketing Analyst (Current Employee) Slough, Berkshire, South East England, England

    ProsTo be honest I'd say the people still make it and there is great flexibility, so working from home is not a problem

    ConsThings are getting a bit tight, so look forward to getting some pretty old kit, out of date software and they don't appear to be investing in either people or equipment

    Advice to Senior ManagementFocus on the customer, not just the brand. Invest in kit to equip and empower your staff to do great work as they want to.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Very good

    Anonymous Employee (Former Employee)

    ProsPlenty of earning opportunity and was able to progress to assistant branch manager within eighteen months. Very supportive team too.

    ConsFaceless organisation where if you work in the extremities then you don't get a look-in from senior management. Before I left they started to squeeze rewards structure and their mystery shopping should never have been the decider on whether a bonus is paid or not. It put too much pressure on staff.

    Advice to Senior ManagementReview staff rewards and client feedback models.

    Yes, I would recommend this company to a friend

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    • Career Opportunities
    • Disapproves of CEO

     

    Tech support

    Anonymous Employee (Former Employee)

    ProsDecent salary for the work you're doing

    ConsNo work satisfaction or scope for progression

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    O2 lost it's way

    Store Leader (Former Employee)

    ProsGood systems and processes in place.

    ConsToo many changes and losing good staff left right and centre

    Advice to Senior ManagementRestructuring isn't always the answer.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Gained lots of great experience, met fantastic people, now far too corporate

    IT Project Manager (Former Employee) Leeds, England

    ProsI worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people.
    They use technology well (bring your own devices, yammer, Lync, etc.)
    Promote flexible working / allow working from home, where role permits

    ConsProcesses slow down progress / too much red tape
    HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers
    Yearly threat of loosing job due to 'transformations'
    Processes change far too frequent, not allowing time to adapt / adopt.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Ups and Downs

    Customer Service Advisor (Former Employee) Glasgow, Scotland

    ProsThe other people in the contact centre are fantastic, keeps you motivated. When first started excellent organisation.

    ConsAll outsourced now. No promotion opportunities anymore. Upper management don't have a clue whats going on, on the floor

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Treat colleagues unfairly, no training and no commission even though promised in interview

    Sales Advisor (Current Employee) North Yorkshire, England

    ProsFull time hours, get half an hour lunch break

    ConsUnrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to Senior ManagementThink of ways you could improve, not be so negative, give staff propped training

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Company in transition

    Anonymous Employee (Former Employee)

    ProsLots of energy and passion, flexible working

    ConsComplexities of organisation can make decisions slow

    Advice to Senior ManagementSimplify

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Not bad could do better

    Telecoms Specialist (Former Employee) Leeds, England

    ProsGreat brand relaxed atmosphere to work

    ConsToo many egos trying to impress senior management

    Advice to Senior ManagementJust get on with it

    Yes, I would recommend this company to a friend

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