Telefónica
3.4 of 5 154 reviews
www.telefonica.com Madrid, Spain 500 to 999 Employees

Telefónica Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.4 154 reviews

                             

71% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(28 ratings)

72% of employees recommend this company to a friend
154 Employee Reviews
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Review Highlights

Pros:
  • "Nice culture overall (just not in the team I was working in) and work life balance"
    in 15 reviews
  • "Promote flexible working / allow working from home, where role permits"
    in 9 reviews
Cons:
  • "Faceless organisation where if you work in the extremities then you don't get a look-in from senior management"
    in 9 reviews
  • "Lack of appreciation and work life balance"
    in 4 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
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Great people with good pay, company adjusts targets to make sure you don't miss out

Anonymous Employee (Current Employee)
Glasgow, Scotland

I have been working at Telefónica full-time for less than a year

ProsTargets are more than reasonable with constant rewards for good performance and support if your struggling, the low staff turnover demonstrates this

ConsSystems are not currently the greatest but they recognise this and are working to improve them.

Advice to Senior ManagementUtilise the talents that exist within the company to tackle issues, most problems could be solved by sharing the challenge with everyone and listening to the feedback given. This means specifics, good ideas come from the desire to overcome challenges, the challenges need to be shared.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work

Assistant (Former Employee)
Leeds, England

I worked at Telefónica full-time for more than 3 years

ProsGreat leadership and enjoyable place to work, relaxed yet professional approach.Collaborative teams and great common values. Would recommend to friends - good work life balance and encouraged to contribute ideas

ConsSalaries not the highest and constantly going through restructure which can make it difficult to follow who is responsible for which business area

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great, Fun & Forward thinking company

Sales Consultant (Former Employee)
Stratford-upon-Avon, England

I worked at Telefónica

ProsPay, Great Training, Fun colleagues

ConsPromotion opportunities outside of retail

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Lost it's way. Not a nice place to work anymore

Head of (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Telefónica

ProsNice office and amenities.
Ok training
Opportunities to move around (though not necessarily up) and exposure to some new areas-eg financial services, media, health etc

ConsUsed to be v focused on customer insight but has become too commercially driven. Senior management has become quite detatched from the troops. Internal employee satisfaction scores are declining
Teams have been slimmed back so work/life balance suffers.
Marketing Director still fails to motivate and has zero people skills

Advice to Senior ManagementGet back to what made you famous. Invest in the new areas more. Re-connect with your people and learn how to motivate them again

No, I would not recommend this company to a friend

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A market leading brand to be proud of

Anonymous Employee (Current Employee)
Leeds, England

I have been working at Telefónica

ProsGreat working environment
Emotional attachment to the brand and a real sense of pride
Pay and rewards are generally above average for equivalent roles elsewhere

ConsIn some areas of the business it can be difficult to develop and advance
Although personal development plans are put in place it can be difficult to get training

Yes, I would recommend this company to a friend

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Fast paced delivery environment with a focus on getting the Employee Experience right

Human Resources Consultant (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Telefónica

ProsGreat environment, both in terms of the physical environment but also the atmosphere

Very positive focus on Customer Service and satisfaction

The employee experience is genuinely something that they work hard on

Competitive package and great flexible benefits

ConsMany Line Managers seem to be promoted due to technical abilities or previous experience and don't necessarily have the skills to be great people managers which can impact the employee experience. There is no "induction" for new line managers to help them through this transition

Limited after work social interaction due to campus location (Slough)

Some decisions can take too long and normally involve going far up the LM chain - there's not much confidence in the LM's to make proactive decisions, even if the rhetoric says otherwise

Telefonica own O2 which gives them great financial backing and O2 are positively impacting on Telefonica, however for larger scale projects it can severely impact the pace of decisions.

Significant stakeholder management is needed at all levels to work around the above two points and also the "politics" of cross functional decisions

Advice to Senior ManagementPut more focus on Line Manager capability, especially at the point of promotion
Delegate decision making and empower middle managers. Encourage greater risk taking and don't burn people if they get it wrong initially - the rewards are more likely to be greater than the risks.
Ensure expectations are realistic on large scale projects where multiple countries are involved - be open and honest with employees on the comms around this as well - they'll understand

Yes, I would recommend this company to a friend

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o2 has great teams, great people, poor vision, poor leadership

Branch Manager (Current Employee)
Glasgow, Scotland

I have been working at Telefónica

ProsThe craic? Honestly, it's the people that make it worthwhile. Also, there is no commission (unusual for sales), but there are incentives and the opportunity to earn vouchers (high street, asda, etc) which can go a long way to suppliment the average wage.

ConsThe constant directionless change, and dealing with area and regional managers who have been out of the 'front lines' for so long that they don't actually know what goes on in a store any more, but expect people to be able to maintain the 'same levels as they did' (though presumably without the high levels of fraudulent sales)

Advice to Senior ManagementSpend a week working in a Cat 3 store in place of the current manager, THEN preach about how to run our day.

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It doesn't matter if the job is done right, as long as you're sucking up to managers you'll get away with anything.

Customer Services Representative (Current Employee)
Glasgow, Scotland

I have been working at Telefónica

ProsThe pay is good for the industry as well as working place.

ConsBureaucracy, No Flexibility, Managers with no management qualifications.

Advice to Senior ManagementAdmit that the company needs a change.

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Thinks it treats staff well, but it really doesn't...

Anonymous Employee (Former Employee)
Slough, Berkshire, South East England, England

I worked at Telefónica

Pros-dynamic, lots of intitiatives, strong brand

Cons-constant restructures (often once a year now), where you have to reapply for your own job or another in the org
-fairly minimal opportunity for growth. most people could be there for 10 years an not move up a grade
-quite penny pinching in benefits: eroding them slightly each year, whilst inflation is going up all the time

Advice to Senior Managementpeople want to grow and develop and not just stay at the same level year after year, and have to reapply for their own job year after year. with constant restructuring of what's just been restructured. and stop reducing the benefits in real terms from year to year (!)

No, I would not recommend this company to a friend

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great

Sales Advisor (Current Employee)
London, England

I have been working at Telefónica

Prosgood atmosphere
great people
relaxed enviroment
very helpfull

Conspoor commision
bad salary compared to competitors

Advice to Senior Managementnone

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Telefónica reviews and ratings - including employee satisfaction and approval ratings for Telefónica CEO Cesar Alierta. All 154 reviews are posted anonymously by Telefónica employees.