Telefónica

  www.telefonica.com
  www.telefonica.com

Telefónica Reviews

Updated 16 December 2014
Updated 16 December 2014
203 Reviews
3.5
203 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
53 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Thoroughly enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SOX Consultant in Slough, Buckinghamshire, South East England, England
    Current Employee - SOX Consultant in Slough, Buckinghamshire, South East England, England

    I have been working at Telefónica as a contractor (more than 3 years)

    Pros

    As a contractor, I felt like part of the team. Company went well beyond normal support allowing work from home. No training required. Company values employee engagement first.

    Cons

    I would have liked to have stayed and worked on other projects.

    Advice to ManagementAdvice

    Set career paths and development plans. Most people seemed to stay exactly where they were three years after I joined. There are allot of yes men.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company with lots of potential but too much instability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in London, England
    Former Employee - Marketing Manager in London, England

    I worked at Telefónica as a contractor (more than an year)

    Pros

    Great work environment and great people. The pay and rewards are more than average for equivalent roles at other companies.

    Cons

    Advancing in this business can be tough if one is not well connected within the business.

    Advice to ManagementAdvice

    Take the time to get to know and develop the people who show a strong potential and a true desire to succeed and grow within your business. My experience with Telefonica has been that some people do not progress due to their own bosses not supporting their career progression.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great people to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor

    I worked at Telefónica full-time (more than 3 years)

    Pros

    - Great team
    - Great rewards and benefits
    - Great products

    Cons

    - Uncertain of future
    - Lots of redundancies to help cut costs
    - Old systems
    - Some managers are more focused on getting people out than supporting them

    Advice to ManagementAdvice

    - More long term respect needs to be given to front line staff

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    fabulous but disconnected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    smart people, smart ideas and customer service is KING

    Cons

    leadership is old school - still going through transition - great words but what hits the troops is inconsistent. All communication through Powerpoint !

    Advice to ManagementAdvice

    deliver fewer things well, connect more to your audience - your employees are your customers - communication with them, not at them

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Nepotism and mismanagement as

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    - Great technical teams
    - Hard working people
    - Global presence
    - Effort to attract best in class global talent

    Cons

    - Low salaries
    - Lack of technological development (a solution integrator)
    - Poor incentives to improve and disrupt
    - More important to know the right peopel than doing the right thing
    - International talent leave desperate because of the huge inertia of the copmany
    - Colleagues working 10 to 15 only

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    pushed out of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guru
    Current Employee - Guru

    I have been working at Telefónica full-time

    Pros

    salary and bonus very good

    Cons

    poor management
    store leader pushed people out if she disliked them,

    Advice to ManagementAdvice

    dont bully your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    amazing time , great work culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    great benefits and salary , 25 day holiday, great net working opportunities

    Cons

    large company with poor career development, decisions take a while to pass through management

  9. 1 person found this helpful  

    Slow to impliment but fast to think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (less than an year)

    Pros

    Has good and positive ideas, is great to its staff and pushes for the best. Really nice to have the O2 rewards structure and be so forward thinking.

    Cons

    In danger of being left behind by others with web and devices, seems to focus on the idea and be willing to push out unfinished products.

    Advice to ManagementAdvice

    Dont just say you want your users to be happy, get the product to a stage where they will be happy!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Advisor in London, England
    Current Employee - Retail Advisor in London, England

    I have been working at Telefónica part-time (less than an year)

    Pros

    The phone plan is good cheap personal phone

    Cons

    Travel, upper management, the systems

    Advice to ManagementAdvice

    Store Manager is never around, getting paid for nothing, Assistant managers are amazing in store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Challenging, demanding and rewarding company with an exciting vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica (more than 5 years)

    Pros

    Lots of opportunity for personal development, great flexible working environment, some of the most talented and driven people in the industry. Challenging environment that does not carry passengers means you will never have a boring day and there is a real "in it together" attitude in delivering the plan. Good flexible benefits.

    Cons

    Can't get away from the fact that pay and bonuses have fallen way behind traditional and new digital competitors.
    Very political organisation, senior leadership not very inclusive in decision making or planning and business seems to have lost its way recently in failing to align targets and objectives with values and strategy.

    Advice to ManagementAdvice

    More empowerment required across the business, there is significant investment in developing our people to be the best, let them make more decisions and deliver for our customers without restricting them with red tape and legacy processes.

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