Telefónica
3.4 of 5 155 reviews
www.telefonica.com Madrid, Spain 500 to 999 Employees

Telefónica Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

3.4 155 reviews

                             

70% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(30 ratings)

72% of employees recommend this company to a friend
155 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Nice culture overall (just not in the team I was working in) and work life balance"
    in 15 reviews
  • "Promote flexible working / allow working from home, where role permits"
    in 9 reviews
Cons:
  • "Faceless organisation where if you work in the extremities then you don't get a look-in from senior management"
    in 9 reviews
  • "Lack of appreciation and work life balance"
    in 4 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
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Great environment in a new innovative company, unfortunately too much Telefonica legacy.

Manager (Current Employee)
London, England

I have been working at Telefónica full-time for more than 3 years

Prosenvironment
work-life balance
opportunity to grow
innovation
approachability of senior leadership

Consno ownership
slow moving
too much Tef legacy, decisions now again made in Spain

Advice to Senior ManagementListen to your employees, empower middle management, hire outside talent and focus less on politics, get the digital talent in who are unlikely to be the managers that have been with the company for >10 years
Be global instead of so Spain focused

Yes, I would recommend this company to a friend

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Constant change has exhausted good people's patience

User Experience Designer (Current Employee)

I have been working at Telefónica full-time for more than a year

ProsInnovation areas get to try out ideas with new and exciting technology, the people are good, some are exceptional especially in wed dev, creative tech and innovation. If you can deliver the work, flexible work life balance is second to none.

ConsA dislocation from the reality of the market, and no real answer to the question of what happens to telcos in a digital future (Hint, you are a dumb pipe). Closing down of the Digital subsidiary not exactly an inspired move - chaos reigns. Any energy or enthusiasm has been wiped out, and pay levels that were below market rate might be acceptable when excitement is flowing - not so now. No real career progression available, and upper management is 99% male, white and predominately Spanish.

Advice to Senior ManagementTop level strategy is unclear, vacuous communication from leaders. Lower level strategy and day to day tactics either non-existent or poorly communicated - honestly, I couldn't tell which. This company has no real vision, chooses to hide behind jargon and management bs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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For the once great O2 things are changing

Marketing Analyst (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Telefónica full-time for more than 5 years

ProsTo be honest I'd say the people still make it and there is great flexibility, so working from home is not a problem

ConsThings are getting a bit tight, so look forward to getting some pretty old kit, out of date software and they don't appear to be investing in either people or equipment

Advice to Senior ManagementFocus on the customer, not just the brand. Invest in kit to equip and empower your staff to do great work as they want to.

No, I would not recommend this company to a friend

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Very good

Anonymous Employee (Former Employee)

I worked at Telefónica

ProsPlenty of earning opportunity and was able to progress to assistant branch manager within eighteen months. Very supportive team too.

ConsFaceless organisation where if you work in the extremities then you don't get a look-in from senior management. Before I left they started to squeeze rewards structure and their mystery shopping should never have been the decider on whether a bonus is paid or not. It put too much pressure on staff.

Advice to Senior ManagementReview staff rewards and client feedback models.

Yes, I would recommend this company to a friend

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Tech support

Anonymous Employee (Former Employee)

I worked at Telefónica

ProsDecent salary for the work you're doing

ConsNo work satisfaction or scope for progression

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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O2 lost it's way

Store Leader (Former Employee)

I worked at Telefónica full-time for more than 5 years

ProsGood systems and processes in place.

ConsToo many changes and losing good staff left right and centre

Advice to Senior ManagementRestructuring isn't always the answer.

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Gained lots of great experience, met fantastic people, now far too corporate

IT Project Manager (Former Employee)
Leeds, England

I worked at Telefónica full-time for more than 10 years

ProsI worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people.
They use technology well (bring your own devices, yammer, Lync, etc.)
Promote flexible working / allow working from home, where role permits

ConsProcesses slow down progress / too much red tape
HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers
Yearly threat of loosing job due to 'transformations'
Processes change far too frequent, not allowing time to adapt / adopt.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Ups and Downs

Customer Service Advisor (Former Employee)
Glasgow, Scotland

I worked at Telefónica full-time for more than 5 years

ProsThe other people in the contact centre are fantastic, keeps you motivated. When first started excellent organisation.

ConsAll outsourced now. No promotion opportunities anymore. Upper management don't have a clue whats going on, on the floor

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Company in transition

Anonymous Employee (Former Employee)

I worked at Telefónica as a contractor for more than a year

ProsLots of energy and passion, flexible working

ConsComplexities of organisation can make decisions slow

Advice to Senior ManagementSimplify

Yes, I would recommend this company to a friend

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Not bad could do better

Telecoms Specialist (Former Employee)
Leeds, England

I worked at Telefónica full-time for less than a year

ProsGreat brand relaxed atmosphere to work

ConsToo many egos trying to impress senior management

Advice to Senior ManagementJust get on with it

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Telefónica reviews and ratings - including employee satisfaction and approval ratings for Telefónica CEO Cesar Alierta. All 155 reviews are posted anonymously by Telefónica employees.