Telefónica Reviews

Updated 23 October 2014
Updated 23 October 2014
190 Reviews
3.5
190 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
43 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor

    I worked at Telefónica full-time (more than 3 years)

    Pros

    - Great team
    - Great rewards and benefits
    - Great products

    Cons

    - Uncertain of future
    - Lots of redundancies to help cut costs
    - Old systems
    - Some managers are more focused on getting people out than supporting them

    Advice to ManagementAdvice

    - More long term respect needs to be given to front line staff

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    amazing time , great work culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    great benefits and salary , 25 day holiday, great net working opportunities

    Cons

    large company with poor career development, decisions take a while to pass through management

  3.  

    Slow to impliment but fast to think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (less than an year)

    Pros

    Has good and positive ideas, is great to its staff and pushes for the best. Really nice to have the O2 rewards structure and be so forward thinking.

    Cons

    In danger of being left behind by others with web and devices, seems to focus on the idea and be willing to push out unfinished products.

    Advice to ManagementAdvice

    Dont just say you want your users to be happy, get the product to a stage where they will be happy!

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Advisor in London, England
    Current Employee - Retail Advisor in London, England

    I have been working at Telefónica part-time (less than an year)

    Pros

    The phone plan is good cheap personal phone

    Cons

    Travel, upper management, the systems

    Advice to ManagementAdvice

    Store Manager is never around, getting paid for nothing, Assistant managers are amazing in store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Challenging, demanding and rewarding company with an exciting vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica (more than 5 years)

    Pros

    Lots of opportunity for personal development, great flexible working environment, some of the most talented and driven people in the industry. Challenging environment that does not carry passengers means you will never have a boring day and there is a real "in it together" attitude in delivering the plan. Good flexible benefits.

    Cons

    Can't get away from the fact that pay and bonuses have fallen way behind traditional and new digital competitors.
    Very political organisation, senior leadership not very inclusive in decision making or planning and business seems to have lost its way recently in failing to align targets and objectives with values and strategy.

    Advice to ManagementAdvice

    More empowerment required across the business, there is significant investment in developing our people to be the best, let them make more decisions and deliver for our customers without restricting them with red tape and legacy processes.

  7.  

    lots of collaboration and teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (more than an year)

    Pros

    GOOD HOURS and innovative digital business

    Cons

    limited opportunities to learn, things slowed by processes and seeking opinions

    Advice to ManagementAdvice

    be more open to taking risks and be more data focused. align internal practices to a lean digital decision making process

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    Great place to work, excellent initiatives not so excellent execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Leader in London, England
    Current Employee - Store Leader in London, England

    I have been working at Telefónica full-time (more than 10 years)

    Pros

    some really good perks, customer focus is key and people development is really important

    Cons

    staff matrix is very lean, doesn't match the footfall and this leads to many a poor experience for both staff and customers.

    Advice to ManagementAdvice

    be more sincere with your staff by recognizing them for their talents and not letting them get sidelined by 'favourites' who on many a occasion aren't as good or worthy to be promoted.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Restructure after restructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (more than an year)

    Pros

    Leading network (vs competitors), good packages, people focussed, great benefits, flexible working culture (e.g. work from home, hot desks), interesting mobile innovations, in-house training (including Telefonica University courses in Barcelona)

    Cons

    constant restructures (every 6-12 months), confusing strategy, disjointed local brands (i.e. collection of local networks O2, Movistar, Vivo, and not 1 single global company), growing culture of uncertainty, lots of middle managers but the senior management feel very distant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great company, lots of opportunities to shine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operational Architect in Slough, Berkshire, South East England, England
    Former Employee - Operational Architect in Slough, Berkshire, South East England, England

    I worked at Telefónica full-time (more than 10 years)

    Pros

    If you wants to work for a company that is constantly delivering amazing solutions to stay on top of its game, Telefonica O2 can be the place for you. The opportunities are amazing for the sort of people who have loads of energy and are passionate about what they do. O2 has a great reward and recognition system and one of the best benefits packages around. I worked there for 12 years and enjoyed nearly every moment of it. Work life balance is amazing and the Bath Rd canteen is excellent.

    Cons

    Outsourcing - much of the functions of the business have been outsourced to offsite companies - this has reduced considerably the family atmosphere of working at O2 and reduced trust amongst teams.
    Its a large organisation, and you will find people you dont get on with - just hope its not your management.
    Some processes are achingly slow and beuracratic - a throw back to when O2 was part of the civil service.

    Advice to ManagementAdvice

    - you've got a great culture - when you celebrate wow is it amazing - do more of that
    - implement 360 degree reviews - let the people review the manager to weed out the controlling managers who say one thing to senior management and treat their people like nothing.
    - dont outsource your key intellectual property - keep it in-house to keep passionate people.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Global organisation with Provincial Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at Telefónica full-time

    Pros

    O2 UK: See what you can do. What an amazing brand and great place to work. Fun, exciting, dynamic, innovative. You can reminisce about all these good things because it is all gone and the company is managed from an impersonal meeting room north of Madrid like a Spanish government organisation. Pay is good, the good pension is gone and they have an extreme version of hot-desking implemented in Slough that may rival Nordic traditions of flexible working. You can work from home and expect to travel to Madrid on a regular basis...

    Cons

    The company is managed like a government department; extreme micromanagement and medieval promotion methods. Those in the circle of trust are promoted and congratulated in numerous employee events.

    Advice to ManagementAdvice

    Wake up! we are not in the 1980's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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