Telefónica Reviews

Updated 16 October 2014
Updated 16 October 2014
188 Reviews
3.5
188 Reviews
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Telefónica President Cesar Alierta
Cesar Alierta
43 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    Telefonica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Slough, Berkshire, South East England, England
    Current Employee - Sales Executive in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 8 years)

    Pros

    Amazing place and people top work with. Fast paced and a great work ethic.

    Cons

    no downsides to this company.

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Telefonica UK - Good people, flexible working but appalling talent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Slough, Berkshire, South East England, England
    Current Employee - Manager in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    People are generally very nice and there is a culture of flexible working.

    Cons

    Career progression is based on coffee talks rather than merit. There is no structured talent management approach and it is very hard to get to senior roles without spending lots of time network and pushing through.

    Very political company, things get decided by committee and too many people like to have a voice at the table just to show their face.

    Advice to ManagementAdvice

    Management are somehow detached from reality. They have been here for a long time and have not been able to transform the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    High Highs and Low Lows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Slough, Berkshire, South East England, England
    Current Employee - Account Manager in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Flexible working is a real pro to Tef, but in fairness if they didn't have it you wouldn't get a desk and certainly not a parking space at the HQ. The culture is good as are in general the people i have worked with. The overall package is pretty good, but they are not the highest payers.

    Cons

    Seemingly inept senior leadership that have been in post too long do not appear to have a firm grasp on the future of the company. They appear very nepotistic in appointment of senior roles, do not embrace change or innovation and ultimately seem powerless to steer the company in a clear and focussed path. Middle management are un-empowered and generally spineless to the disarray above. Under/Mis-investment and central Tef milking of the cash cow that was O2 is now revealing cracks in the company.

    Advice to ManagementAdvice

    Arguably some more change at the top is needed, in all my career I have never seen such a fixed board. Whilst constant change is bad, likewise is stagnation. New ideas and initiative is needed top down.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Shame Really

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Slough, Berkshire, South East England, England
    Current Employee - Sales in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Cool Brand, Great Offices, Very Flexible, Benefits are good, Pension is good.

    Cons

    Mismatched / Huge targets not representing assigned accounts
    Pay is average.
    Commission structure includes a 15% Client Sat score, if your part of the company does not hit it, you don't get it. (almost a tax)
    Not a sales culture
    If you don't speak Spanish forget any real high level progression
    Held back by crazy decision from
    The Whole TEF Digital brand is/was Vaporware

    Advice to ManagementAdvice

    Get some people that are from outside the company to transform things, stop putting mobile minded people in senior positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Lots of potential but ultimately, limited opportunity to make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Telefónica full-time (more than an year)

    Pros

    Some very capable and intelligent people, great work-life balance and opportunities for flexible working.

    Cons

    Unless you are very well connected to senior directors in Spain, opportunities to progress are limited. Constant re-organisations are frustrating, particularly given in some areas there is no appetite for change and no consequences for failure or lack of change. Senior directors essentially sort out their friends above all - there is no due process around giving roles to the most qualified or capable people. Generally there is a big tendency to avoid hard work.

    Advice to ManagementAdvice

    Speak to people - understand the details and impact at the lower levels before making decisions. Stop rewarding people who don't perform - be brave enough to do things differently.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Ok place to work. Salary can be improved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Officer in London, England
    Current Employee - Compliance Officer in London, England

    I have been working at Telefónica (less than an year)

    Pros

    Very effective in the way staff is trained

    Cons

    Salary is not in relation to roll

    Advice to ManagementAdvice

    Invest more the the team you currently have instead of focusing on external applicants

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Constant change has exhausted good people's patience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Designer
    Current Employee - User Experience Designer

    I have been working at Telefónica full-time (more than an year)

    Pros

    Innovation areas get to try out ideas with new and exciting technology, the people are good, some are exceptional especially in wed dev, creative tech and innovation. If you can deliver the work, flexible work life balance is second to none.

    Cons

    A dislocation from the reality of the market, and no real answer to the question of what happens to telcos in a digital future (Hint, you are a dumb pipe). Closing down of the Digital subsidiary not exactly an inspired move - chaos reigns. Any energy or enthusiasm has been wiped out, and pay levels that were below market rate might be acceptable when excitement is flowing - not so now. No real career progression available, and upper management is 99% male, white and predominately Spanish.

    Advice to ManagementAdvice

    Top level strategy is unclear, vacuous communication from leaders. Lower level strategy and day to day tactics either non-existent or poorly communicated - honestly, I couldn't tell which. This company has no real vision, chooses to hide behind jargon and management bs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great environment in a new innovative company, unfortunately too much Telefonica legacy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    environment
    work-life balance
    opportunity to grow
    innovation
    approachability of senior leadership

    Cons

    no ownership
    slow moving
    too much Tef legacy, decisions now again made in Spain

    Advice to ManagementAdvice

    Listen to your employees, empower middle management, hire outside talent and focus less on politics, get the digital talent in who are unlikely to be the managers that have been with the company for >10 years
    Be global instead of so Spain focused

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    For the once great O2 things are changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Analyst in Slough, Berkshire, South East England, England
    Current Employee - Marketing Analyst in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 5 years)

    Pros

    To be honest I'd say the people still make it and there is great flexibility, so working from home is not a problem

    Cons

    Things are getting a bit tight, so look forward to getting some pretty old kit, out of date software and they don't appear to be investing in either people or equipment

    Advice to ManagementAdvice

    Focus on the customer, not just the brand. Invest in kit to equip and empower your staff to do great work as they want to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Plenty of earning opportunity and was able to progress to assistant branch manager within eighteen months. Very supportive team too.

    Cons

    Faceless organisation where if you work in the extremities then you don't get a look-in from senior management. Before I left they started to squeeze rewards structure and their mystery shopping should never have been the decider on whether a bonus is paid or not. It put too much pressure on staff.

    Advice to ManagementAdvice

    Review staff rewards and client feedback models.

    Recommends
    No opinion of CEO

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