Telefónica Reviews

Updated 26 October 2014
Updated 26 October 2014
191 Reviews
3.6
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
44 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    For the once great O2 things are changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Analyst in Slough, Berkshire, South East England, England
    Current Employee - Marketing Analyst in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 5 years)

    Pros

    To be honest I'd say the people still make it and there is great flexibility, so working from home is not a problem

    Cons

    Things are getting a bit tight, so look forward to getting some pretty old kit, out of date software and they don't appear to be investing in either people or equipment

    Advice to ManagementAdvice

    Focus on the customer, not just the brand. Invest in kit to equip and empower your staff to do great work as they want to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Plenty of earning opportunity and was able to progress to assistant branch manager within eighteen months. Very supportive team too.

    Cons

    Faceless organisation where if you work in the extremities then you don't get a look-in from senior management. Before I left they started to squeeze rewards structure and their mystery shopping should never have been the decider on whether a bonus is paid or not. It put too much pressure on staff.

    Advice to ManagementAdvice

    Review staff rewards and client feedback models.

    Recommends
    No opinion of CEO
  3.  

    Tech support

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Decent salary for the work you're doing

    Cons

    No work satisfaction or scope for progression

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    O2 lost it's way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader
    Former Employee - Store Leader

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Good systems and processes in place.

    Cons

    Too many changes and losing good staff left right and centre

    Advice to ManagementAdvice

    Restructuring isn't always the answer.

    Disapproves of CEO
  6.  

    Gained lots of great experience, met fantastic people, now far too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager in Leeds, England
    Former Employee - IT Project Manager in Leeds, England

    I worked at Telefónica full-time (more than 10 years)

    Pros

    I worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people.
    They use technology well (bring your own devices, yammer, Lync, etc.)
    Promote flexible working / allow working from home, where role permits

    Cons

    Processes slow down progress / too much red tape
    HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers
    Yearly threat of loosing job due to 'transformations'
    Processes change far too frequent, not allowing time to adapt / adopt.

    Doesn't Recommend
    Negative Outlook
  7.  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Glasgow, Scotland
    Former Employee - Customer Service Advisor in Glasgow, Scotland

    I worked at Telefónica full-time (more than 5 years)

    Pros

    The other people in the contact centre are fantastic, keeps you motivated. When first started excellent organisation.

    Cons

    All outsourced now. No promotion opportunities anymore. Upper management don't have a clue whats going on, on the floor

    Doesn't Recommend
    Negative Outlook
  8.  

    Treat colleagues unfairly, no training and no commission even though promised in interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in North Yorkshire, England
    Current Employee - Sales Advisor in North Yorkshire, England

    I have been working at Telefónica full-time (less than an year)

    Pros

    Full time hours, get half an hour lunch break

    Cons

    Unrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to ManagementAdvice

    Think of ways you could improve, not be so negative, give staff propped training

    Doesn't Recommend
    Neutral Outlook
  9.  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica as a contractor (more than an year)

    Pros

    Lots of energy and passion, flexible working

    Cons

    Complexities of organisation can make decisions slow

    Advice to ManagementAdvice

    Simplify

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Not bad could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecoms Specialist in Leeds, England
    Former Employee - Telecoms Specialist in Leeds, England

    I worked at Telefónica full-time (less than an year)

    Pros

    Great brand relaxed atmosphere to work

    Cons

    Too many egos trying to impress senior management

    Advice to ManagementAdvice

    Just get on with it

    Recommends
    Neutral Outlook
  11.  

    If you have the talent and deliver results, you will be given opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Slough, Berkshire, South East England, England
    Current Employee - Senior Manager in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than an year)

    Pros

    Good benefits, car, health & excellent pension.
    Fun and friendly place to work.
    Spacious, modern office.
    There is a gym at the office.
    The staff canteen is pretty good.
    If you knuckle down and do a good job, you will be recognised and given exposure to new tasks & job opportunities.

    Cons

    Slough...
    Slough...
    Slough!!!
    Re-orgs & redundancies are fairly common, but to be fair this is the case at all mobile network operators.
    The hierarchy is less flat than other organisations that i have worked in.
    Some of the internal intranet tools are terrible.

    Advice to ManagementAdvice

    Focus less on cost-cutting and invest more cash into new products and future revenue generation.

    Recommends
    Positive Outlook
    Approves of CEO

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