Telefónica Reviews

Updated 26 October 2014
Updated 26 October 2014
191 Reviews
3.6
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
44 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good employer - great working atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica part-time (more than an year)

    Pros

    Good working atmosphere,
    Good training,
    Competitive salaries for the work performed
    Better than out source companies
    Sunday salary bonus
    free coffee
    some parking availiable
    Have set salary scales

    Cons

    Unsociable hours
    Not a great job to be doing
    Not always able to park
    over time staffing levels are not always enough
    No commission opportunities for non-sales staff, especially technical staff

    Advice to ManagementAdvice

    Recognize the achievers and implement fast track schemes
    Give more incentives
    make more schemes for employees, i.e. healthcare, save share etc...

    Recommends
    Positive Outlook
  2.  

    Used to be a lovely place to work for, now its changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Watford, East of England, England
    Former Employee - Sales Advisor in Watford, East of England, England

    I worked at Telefónica part-time (more than an year)

    Pros

    Staff contracts are great. You get to leave the store soon after shop is closed, rarely have to stay behind for long.

    Cons

    Targets! Management are so persistent on targets they will encourage you to practically do anything for a sale. It's better to work in a busier store, in quieter stores it is harder to exceed all your targets.

    Advice to ManagementAdvice

    Store managers need to be more understanding and realistic of targets in certain areas.

    Doesn't Recommend
  3. 1 person found this helpful  

    Went from excellent to disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Director in Slough, Berkshire, South East England, England
    Current Employee - Content Director in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 5 years)

    Pros

    There was a lot of autonomy in the Content department, as long as you were creating traffic and/or money.

    Cons

    Board management who didn't have a clue about content, social networks, or non-voice data.
    People pushing wasteful initiatives to advance their careers, at a cost of millions to the company.

    Advice to ManagementAdvice

    Learn to trust successful people and let them get on with their job, even if you don't understand what they do.

    Recommends
    Neutral Outlook
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  5.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project/Programmer Management in Slough, Berkshire, South East England, England
    Current Employee - Project/Programmer Management in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than an year)

    Pros

    The cutting edge technological projects work that is embarked on by the company is very challenging and presents a wide range of opportunities for the right skilled

    Cons

    To many changes in business in a short span of time..decision making is very slow

    Advice to ManagementAdvice

    Change doesn't necessarily mean reduction...should explore reallignment opportunities as well

    Recommends
    Positive Outlook
  6.  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Leeds, England
    Former Employee - Manager in Leeds, England

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Forward thinking company, who put the customer first. Very technology driven, so great place to work if you like new gadgets, and cool working environements

    Cons

    Occasional internal recruitment was related to who you knew and not what you knew. Lots of travel up and down the M1,

    Recommends
    Neutral Outlook
  7.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    Bonus, discount and the basic pay

    Cons

    Lack of appreciation and work life balance

    Advice to ManagementAdvice

    More effective people management and less dropping pressure from above

    Recommends
    Negative Outlook
  8.  

    Brand give you an initial good perception, but scratch the surface and you see a much different o2!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales
    Current Employee - Business Sales

    I have been working at Telefónica full-time (more than an year)

    Pros

    Flexible working
    Peer group support
    Good brand Identity

    Cons

    Too much middle management
    Clique with out of touch senior management
    Targets changed countless times in the last 12 months - no stability for sales guys.
    Lack of support

    I have been working at O2 UK for nearly two years and in which time there has been words/phrases such as, 'Strategy', and 'Wider picture', etc that become empty after a while. At each briefing the senior management are so full of their own self importance spewing out inspirational quotes and 'high fiving', each other that they actually believe what they are saying.

    They seem to be out of touch with a lot of the front line sales people and do not listen about challenges in the market. Its only when they perceive it to be a challenge they will change process, at which time its too late.

    Middle management talk of their wider support and how they are there to help you progress, but they are effectively nothing more that glamorised bean counters that ask you repeatedly for duplicated spreadsheets with forecasts that you have already given them 7 times in one morning.

    Advice to ManagementAdvice

    Listen to the front line sales people and implement relevant changes.

    Doesn't Recommend
    Negative Outlook
  9.  

    good work environment accross business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Engineer in London, England
    Current Employee - Test Engineer in London, England

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Good colleagues, magnifient knowledge, vibrant ideas

    Cons

    bad communication between departments best business in the world

    Recommends
    Positive Outlook
  10.  

    Incompetence on a Grand Scale. Dishonesty, Too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product in London, England
    Current Employee - Product in London, England

    I have been working at Telefónica full-time (more than an year)

    Pros

    Very low expectations. Excellent health coverage in the U.S. Liberal work policies

    Cons

    The leadership is incredibly incompetent. They are totally out of touch with the markets they are supposed to serve and as a result this company has spun out failure after failure and continues to do so. The idea was digital agility and scale of a global telco. The reality is, agility of a global telco without any real businesses to justify the massive overhead. CapEx reviews are on a monthly basis, making it impossible to build anything. Sales targets are wildly inflated and sales models built without any real due diligence into a sector. Management is trucked in to oversee businesses that it has never touched and then doesn't even bother to learn about it. Recruiting practices are downright dishonest - promises are made that are not fulfilled.

    Advice to ManagementAdvice

    Shutter the place. Or clean house. It can't get any worse.

    Doesn't Recommend
    Negative Outlook
  11.  

    Great place to work when looking for nice and safe environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time

    Pros

    Flexible working, supportive environment, Good Work-Life Balance

    Cons

    Huge Corporation, bureaucratic approach, slow decision making, many decisions are still done in Spain

    Advice to ManagementAdvice

    Encourage less hierarchy, establish faster ways of getting things done, high potentials and outperformers should be rewarded better otherwise this leads to average and mediocre results instead of outstanding,, salaries should not based on age but performance, high bonus incentives would get jobs done quicker and better

    Approves of CEO

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