Telefónica

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Telefónica Reviews

Updated 18 August 2014
Updated 18 August 2014
179 Reviews

3.4
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
38 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 20 reviews)

  • Promote flexible working / allow working from home, where role permits (in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 9 reviews)

  • Lack of appreciation and work life balance (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Brand give you an initial good perception, but scratch the surface and you see a much different o2!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales
    Current Employee - Business Sales

    Pros

    Flexible working
    Peer group support
    Good brand Identity

    Cons

    Too much middle management
    Clique with out of touch senior management
    Targets changed countless times in the last 12 months - no stability for sales guys.
    Lack of support

    I have been working at O2 UK for nearly two years and in which time there has been words/phrases such as, 'Strategy', and 'Wider picture', etc that become empty after a while. At each briefing the senior management are so full of their own self importance spewing out inspirational quotes and 'high fiving', each other that they actually believe what they are saying.

    They seem to be out of touch with a lot of the front line sales people and do not listen about challenges in the market. Its only when they perceive it to be a challenge they will change process, at which time its too late.

    Middle management talk of their wider support and how they are there to help you progress, but they are effectively nothing more that glamorised bean counters that ask you repeatedly for duplicated spreadsheets with forecasts that you have already given them 7 times in one morning.

    Advice to ManagementAdvice

    Listen to the front line sales people and implement relevant changes.

    Doesn't Recommend
    Negative Outlook
  2.  

    Incompetence on a Grand Scale. Dishonesty, Too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product  in  London, England
    Current Employee - Product in London, England

    Pros

    Very low expectations. Excellent health coverage in the U.S. Liberal work policies

    Cons

    The leadership is incredibly incompetent. They are totally out of touch with the markets they are supposed to serve and as a result this company has spun out failure after failure and continues to do so. The idea was digital agility and scale of a global telco. The reality is, agility of a global telco without any real businesses to justify the massive overhead. CapEx reviews are on a monthly basis, making it impossible to build anything. Sales targets are wildly inflated and sales models built without any real due diligence into a sector. Management is trucked in to oversee businesses that it has never touched and then doesn't even bother to learn about it. Recruiting practices are downright dishonest - promises are made that are not fulfilled.

    Advice to ManagementAdvice

    Shutter the place. Or clean house. It can't get any worse.

    Doesn't Recommend
    Negative Outlook
  3.  

    Used to be better, strategy isn't clear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales Manager
    Current Employee - Business Sales Manager

    Pros

    Great brand and good reputation.
    Flexible working is well established and encouraged
    Good opportunities to get involved in projects but not promoted

    Cons

    Not nimble like it used to be, stifled by process
    Lacking CAPEX for development
    Politics and back-stabbing often get in the way
    Management too much of a clique

    Advice to ManagementAdvice

    Lose the politics, be more open and have more direction

    Doesn't Recommend
    Negative Outlook
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  5.  

    Great place to work when looking for nice and safe environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible working, supportive environment, Good Work-Life Balance

    Cons

    Huge Corporation, bureaucratic approach, slow decision making, many decisions are still done in Spain

    Advice to ManagementAdvice

    Encourage less hierarchy, establish faster ways of getting things done, high potentials and outperformers should be rewarded better otherwise this leads to average and mediocre results instead of outstanding,, salaries should not based on age but performance, high bonus incentives would get jobs done quicker and better

    Approves of CEO
  6.  

    technical advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great salary, if involved in new projects o2 mangers will give you support

    Cons

    like to outsource, sells your job to sky

    Advice to ManagementAdvice

    stop outsourcing

    Recommends
  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter  in  Slough, Berkshire, South East England, England
    Current Employee - Recruiter in Slough, Berkshire, South East England, England

    Pros

    Lot’s of opportunity to work on European projects and to move up in your career

    Cons

    Location of the Slough office.

    Advice to ManagementAdvice

    Need to be closer to the day to day workings of their teams and understand the stress on the ground.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Enjoyable and fun place to work meeting a wide range of people every day

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible working
    Great staff
    Good discounts for staff contracts etc
    Slightly above average salary for retail job
    lots of stores

    Cons

    Can be a bit boring at times when the store was quite. But overall it is a good place to work in retail, by far the best retail job I have had

  9.  

    Sold all it's workers to Capita without as much as an apology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  Leeds, England
    Current Employee - Customer Service Advisor in Leeds, England

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to ManagementAdvice

    Why ruin a good company because you are in debt by outsourcing most of the operations?

    Doesn't Recommend
    Negative Outlook
  10.  

    Extremely good company to work for with great career progression opportunities once in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Forward thinking, professional, fun challenging

    Cons

    You need to be a team player

    Neutral Outlook
  11.  

    Excellent place to work, struggling in recent times, like a lot of technology companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT PM  in  Slough, Berkshire, South East England, England
    Current Employee - IT PM in Slough, Berkshire, South East England, England

    Pros

    Great culture, market leader, good benefits, largely a successful business model. Global view and reach coming in to play with increasing influence of Telefonica in Spain

    Cons

    Recent globalisation with Telefonica bringing a lot of complexity, innefficiency, and pain during transformation. May be seen as UK is dropping to standards of the centre - although a lot of the luxuries afforded to O2 UK are now not available in today's economic climate.

    Advice to ManagementAdvice

    Keep going, remember values.

    Recommends
    Positive Outlook

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