Thomas Cook
3.4 of 5 29 reviews
www.thomascookgroup.com Peterborough, United Kingdom 5000+ Employees

Thomas Cook Reviews

Updated Apr 04, 2014

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3.4 29 reviews

                             

100% Approve of the CEO

Thomas Cook Group CEO Harriet Green

Harriet Green

(9 ratings)

56% of employees recommend this company to a friend
29 Employee Reviews
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Good Place to work

Dispatch Clerk (Former Employee)
Bradford, Yorkshire and the Humber, England

I worked at Thomas Cook full-time for more than 3 years

ProsThe nicest people working there
Good Managers

ConsNot much opportunity to progress,
Not a wide variety of work so after a few years you get bored
Huge chance of being made redundant as moving departments to Bangalore to save money

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Exciting, Fast Paced and innovative

Senior Manager (Former Employee)
London, England

I worked at Thomas Cook full-time for less than a year

Pros-Brand that needs no introduction at all
-opportunity to influence the commerce platform upgrade and e-business strategy

Cons-I worked at the headoffice in London and the lack of communication between departments was frustrating.
-A lot of investment into IT, eCommerce and Marketing could be saved if there was more unity and team work

Advice to Senior Management-Open your eyes and review your IT team and its infrastructure you could save on your bills by hiring professionals and not outsourcing to someone who knows nothing.

Yes, I would recommend this company to a friend

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Very positive

Interim (Current Employee)
Peterborough, England

I have been working at Thomas Cook as a contractor for less than a year

ProsJoined at a time when the company is going through a major transformation. I am helping them to undergo and come to terms with that change.

ConsThe office envirionment in Peterborough is a series of old warehouses. Fine inside but they don't look good from the outside

Advice to Senior ManagementEncourage all to embrace the change

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great people, unorganized management and systems.

Litigation Support Executive (Former Employee)
Bradford, Yorkshire and the Humber, England

I worked at Thomas Cook full-time for less than a year

ProsThe people that work there are amazing! Everyone works as a team and tries to make it work.

ConsThe business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

Advice to Senior ManagementStreamline programs and work structure.

No, I would not recommend this company to a friend

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Mediocre at best

Marketing Manager (Former Employee)
Peterborough, England

I worked at Thomas Cook full-time for more than a year

ProsFun people, decent travel perks, AGMs

ConsIt's in Peterborough which is a bit of a hole

Advice to Senior ManagementSetup an ecommerce office in London.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A nice working experience, if you're under 30

Customer Service Manager (Former Employee)
Glasgow, Scotland

I worked at Thomas Cook full-time for more than a year

ProsGreat initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

ConsIdeal for people coming out of school, or with an HND. Unsuitable for people over 30.

Yes, I would recommend this company to a friend

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Thomas Cook review

Analyst (Current Employee)
London, England

I have been working at Thomas Cook full-time for more than a year

ProsWell established company, recognized brand, interesting industry.

ConsUnclear strategic direction, too much politics.

Advice to Senior ManagementMake things simple.

No, I would not recommend this company to a friend

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Great brand, nearly destroyed by former management, now has new CEO and exec team. watch out Tui

UK Executive Team (Current Employee)
Peterborough, England

I have been working at Thomas Cook full-time for more than a year

Prosgreat brand and reputation
market leader
Commitment to customers
exciting industry
potential to be great again
entering exciting period of change
strong new leaders and board of directors
power of online at last recognised

Conscompany is in debt
press and competitors undermining it
slow and always behind the times

Advice to Senior Managementdont take any prisoners, make the changes you need as fast as you can
get things moving

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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In its time a great compmany to work for

Anonymous Employee (Current Employee)
Peterborough, England

I have been working at Thomas Cook

ProsThe People & The Product

ConsDisorganised, do not complete projects, tend to move on to new iniatievs quickly, low turnover - no new blood and if new people come in they need to adopt TC way of working any new ideas are dismissed

Advice to Senior ManagementRestructure Management Team - Bring in people from outside the travel industry

No, I would not recommend this company to a friend

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Not exactly as described on the tin

Team Leader (Current Employee)
Bradford, Yorkshire and the Humber, England

I have been working at Thomas Cook

ProsConcessions on holidays, company events such as celebrations, steady amount of work, fantastic team of people, dependable staff in times of need,

ConsManagement not quite sure what to do with team leaders, Some team leaders have had more development than others (such as myself) and are earning more because of it.

Advice to Senior ManagementGive all staff a fair crack of the whip and don't look down on those at the entry level jobs as beneath you. If it wasn't for them, you wouldn't look good to your boss!

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Thomas Cook reviews and ratings - including employee satisfaction and approval ratings for Thomas Cook CEO Harriet Green. All 29 reviews are posted anonymously by Thomas Cook employees.