Thomas Cook Reviews

Updated 19 August 2014
Updated 19 August 2014
40 Reviews

2.9
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Thomas Cook Group CEO Harriet Green
Harriet Green
13 Ratings

Employee Reviews

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  1.  

    Great people, unorganized management and systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Litigation Support Executive  in  Bradford, Yorkshire and the Humber, England
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England

    I worked at Thomas Cook full-time for less than a year

    Pros

    The people that work there are amazing! Everyone works as a team and tries to make it work.

    Cons

    The business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to ManagementAdvice

    Streamline programs and work structure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Peterborough, England
    Former Employee - Marketing Manager in Peterborough, England

    I worked at Thomas Cook full-time for more than a year

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to ManagementAdvice

    Setup an ecommerce office in London.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interim  in  Peterborough, England
    Current Employee - Interim in Peterborough, England

    I have been working at Thomas Cook as a contractor for less than a year

    Pros

    Joined at a time when the company is going through a major transformation. I am helping them to undergo and come to terms with that change.

    Cons

    The office envirionment in Peterborough is a series of old warehouses. Fine inside but they don't look good from the outside

    Advice to ManagementAdvice

    Encourage all to embrace the change

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A nice working experience, if you're under 30

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Glasgow, Scotland
    Former Employee - Customer Service Manager in Glasgow, Scotland

    I worked at Thomas Cook full-time for more than a year

    Pros

    Great initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    Cons

    Ideal for people coming out of school, or with an HND. Unsuitable for people over 30.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Still in the 70's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  London, England
    Former Employee - Analyst in London, England

    I worked at Thomas Cook full-time for more than a year

    Pros

    - No pressure, stress-free environment
    - Location (Covent Garden)
    - Work life balance - 9am to 17.30 pm, most people do not work any extra hours
    - Very achievable personal targets

    Cons

    - Little understanding of the industry, especially of the online
    - Top down decision making only
    - Slow, process driven, too many layers
    - Politics and speed (lack of it), tends to be really impacting all part of the business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Thomas Cook review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  London, England
    Current Employee - Analyst in London, England

    I have been working at Thomas Cook full-time for more than a year

    Pros

    Well established company, recognized brand, interesting industry.

    Cons

    Unclear strategic direction, too much politics.

    Advice to ManagementAdvice

    Make things simple.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great brand, nearly destroyed by former management, now has new CEO and exec team. watch out Tui

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UK Executive Team  in  Peterborough, England
    Current Employee - UK Executive Team in Peterborough, England

    I have been working at Thomas Cook full-time for more than a year

    Pros

    great brand and reputation
    market leader
    Commitment to customers
    exciting industry
    potential to be great again
    entering exciting period of change
    strong new leaders and board of directors
    power of online at last recognised

    Cons

    company is in debt
    press and competitors undermining it
    slow and always behind the times

    Advice to ManagementAdvice

    dont take any prisoners, make the changes you need as fast as you can
    get things moving

    Recommends
    Positive Outlook
  9.  

    In its time a great compmany to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England

    I have been working at Thomas Cook

    Pros

    The People & The Product

    Cons

    Disorganised, do not complete projects, tend to move on to new iniatievs quickly, low turnover - no new blood and if new people come in they need to adopt TC way of working any new ideas are dismissed

    Advice to ManagementAdvice

    Restructure Management Team - Bring in people from outside the travel industry

    Doesn't Recommend
  10.  

    Not exactly as described on the tin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Leader  in  Bradford, Yorkshire and the Humber, England
    Current Employee - Team Leader in Bradford, Yorkshire and the Humber, England

    I have been working at Thomas Cook

    Pros

    Concessions on holidays, company events such as celebrations, steady amount of work, fantastic team of people, dependable staff in times of need,

    Cons

    Management not quite sure what to do with team leaders, Some team leaders have had more development than others (such as myself) and are earning more because of it.

    Advice to ManagementAdvice

    Give all staff a fair crack of the whip and don't look down on those at the entry level jobs as beneath you. If it wasn't for them, you wouldn't look good to your boss!

    Doesn't Recommend
    Approves of CEO
  11.  

    Good temporary job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Contact  in  Hoofddorp (Netherlands)
    Former Employee - Customer Service Contact in Hoofddorp (Netherlands)

    I worked at Thomas Cook full-time for less than a year

    Pros

    Friendly colleagues
    Adequate pay
    Fun product (holidays)

    Cons

    Long hours
    Legacy systems
    Poor customer service experience

    Advice to ManagementAdvice

    Please listen to your customers more. And don't airbrush your online and paper brochures

    Recommends
    Neutral Outlook
    No opinion of CEO

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