Thomas Cook

  www.thomascookgroup.com
  www.thomascookgroup.com

Thomas Cook Reviews

Updated 12 October 2014
Updated 12 October 2014
43 Reviews
2.9
43 Reviews
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Thomas Cook Group CEO Harriet Green
Harriet Green
16 Ratings

Employee Reviews

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  1.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatch Clerk in Bradford, Yorkshire and the Humber, England
    Former Employee - Dispatch Clerk in Bradford, Yorkshire and the Humber, England

    I worked at Thomas Cook full-time (more than 3 years)

    Pros

    The nicest people working there
    Good Managers

    Cons

    Not much opportunity to progress,
    Not a wide variety of work so after a few years you get bored
    Huge chance of being made redundant as moving departments to Bangalore to save money

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Exciting, Fast Paced and innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in London, England
    Former Employee - Senior Manager in London, England

    I worked at Thomas Cook full-time (less than an year)

    Pros

    -Brand that needs no introduction at all
    -opportunity to influence the commerce platform upgrade and e-business strategy

    Cons

    -I worked at the headoffice in London and the lack of communication between departments was frustrating.
    -A lot of investment into IT, eCommerce and Marketing could be saved if there was more unity and team work

    Advice to ManagementAdvice

    -Open your eyes and review your IT team and its infrastructure you could save on your bills by hiring professionals and not outsourcing to someone who knows nothing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great people, unorganized management and systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England

    I worked at Thomas Cook full-time (less than an year)

    Pros

    The people that work there are amazing! Everyone works as a team and tries to make it work.

    Cons

    The business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to ManagementAdvice

    Streamline programs and work structure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Peterborough, England
    Former Employee - Marketing Manager in Peterborough, England

    I worked at Thomas Cook full-time (more than an year)

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to ManagementAdvice

    Setup an ecommerce office in London.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interim in Peterborough, England
    Current Employee - Interim in Peterborough, England

    I have been working at Thomas Cook as a contractor (less than an year)

    Pros

    Joined at a time when the company is going through a major transformation. I am helping them to undergo and come to terms with that change.

    Cons

    The office envirionment in Peterborough is a series of old warehouses. Fine inside but they don't look good from the outside

    Advice to ManagementAdvice

    Encourage all to embrace the change

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A nice working experience, if you're under 30

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Glasgow, Scotland
    Former Employee - Customer Service Manager in Glasgow, Scotland

    I worked at Thomas Cook full-time (more than an year)

    Pros

    Great initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    Cons

    Ideal for people coming out of school, or with an HND. Unsuitable for people over 30.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Still in the 70's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England
    Former Employee - Analyst in London, England

    I worked at Thomas Cook full-time (more than an year)

    Pros

    - No pressure, stress-free environment
    - Location (Covent Garden)
    - Work life balance - 9am to 17.30 pm, most people do not work any extra hours
    - Very achievable personal targets

    Cons

    - Little understanding of the industry, especially of the online
    - Top down decision making only
    - Slow, process driven, too many layers
    - Politics and speed (lack of it), tends to be really impacting all part of the business

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Thomas Cook review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in London, England
    Current Employee - Analyst in London, England

    I have been working at Thomas Cook full-time (more than an year)

    Pros

    Well established company, recognized brand, interesting industry.

    Cons

    Unclear strategic direction, too much politics.

    Advice to ManagementAdvice

    Make things simple.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great brand, nearly destroyed by former management, now has new CEO and exec team. watch out Tui

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UK Executive Team in Peterborough, England
    Current Employee - UK Executive Team in Peterborough, England

    I have been working at Thomas Cook full-time (more than an year)

    Pros

    great brand and reputation
    market leader
    Commitment to customers
    exciting industry
    potential to be great again
    entering exciting period of change
    strong new leaders and board of directors
    power of online at last recognised

    Cons

    company is in debt
    press and competitors undermining it
    slow and always behind the times

    Advice to ManagementAdvice

    dont take any prisoners, make the changes you need as fast as you can
    get things moving

    Recommends
    Positive Outlook
  11.  

    In its time a great compmany to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England

    I have been working at Thomas Cook

    Pros

    The People & The Product

    Cons

    Disorganised, do not complete projects, tend to move on to new iniatievs quickly, low turnover - no new blood and if new people come in they need to adopt TC way of working any new ideas are dismissed

    Advice to ManagementAdvice

    Restructure Management Team - Bring in people from outside the travel industry

    Doesn't Recommend

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