Town Sports International Holdings

  www.mysportsclubs.com
  www.mysportsclubs.com

Town Sports International Holdings Reviews

Updated 17 December 2014
Updated 17 December 2014
151 Reviews
2.1
151 Reviews
Rating Trends

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Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
82 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Meh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Franklin, MA (US)
    Current Employee - Membership Consultant in Franklin, MA (US)

    I have been working at Town Sports International Holdings full-time (more than 3 years)

    Pros

    amazing people co workers and great fitness environment!

    Cons

    Management sux!!! dont take time to hire the right people which equals to high turn over! company is a hot mess but can put on a great show! the benefits are meh, nothing worth getting a job here for!

    Advice to ManagementAdvice

    Better Managements!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Pretty Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Good Benefits, Family like environment,

    Cons

    Growth growth growth growth growth

    Advice to ManagementAdvice

    Stop Decommissioning

    Recommends
    Neutral Outlook
  3.  

    Tennis Instructor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Friendly and you get a free gym membership.

    Cons

    The office culture is unorganized.

    Advice to ManagementAdvice

    Consider creating an office culture

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    New York Sports Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant in Bronx, NY (US)
    Former Employee - Membership Consultant in Bronx, NY (US)

    I worked at Town Sports International Holdings full-time (less than an year)

    Pros

    Meeting people from many walks of life. Income potential from sales commissions. Free membership to many health clubs.

    Cons

    Bonuses not delivered as promised. Clubs run depending on what manager is in place rather than by company standard. False sense of urgency is used on all prospects looking to join. Not all trainers deliver as promised. Customer service hotline wasn't helpful to many members. No paid overtime and overtime is almost unavoidable.

    Advice to ManagementAdvice

    The scripts are useful but not infallible. Sales tactics need to be updated. Too much micro managing . Managers could be more hands on in club operations. Don't project power and strength based on past accomplishments from outdated heydays , rather , be strong and powerful through present performance and leadership and do something useful at present.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Membership Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant in Scarsdale, NY (US)
    Former Employee - Membership Consultant in Scarsdale, NY (US)

    I worked at Town Sports International Holdings full-time (more than an year)

    Pros

    A sales driven environment that can be a pro or con depending on Manager. Scheduling time off is not a problem and management is flexible.

    Cons

    Needs more training for sales!!! Unrealistic and barely anattinable monthly goals that often lead to criticism and a negative review.

    Advice to ManagementAdvice

    Management should be more focused on leads in sales and Positivity. Lack of imagination and planning.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Loved the people at my job but don't believe in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Welcome Team in Boston, MA (US)
    Former Employee - Welcome Team in Boston, MA (US)

    I worked at Town Sports International Holdings part-time (more than an year)

    Pros

    I loved working at BSC, I loved the people that came into the gym, they were so nice to me and I loved getting to know them. My coworkers were all great and my managers were mostly great as well. The company has a good atmosphere and lots of chances to get promoted, especially since they are always opening new clubs.

    Cons

    Sometimes I felts like the policies are unfair to customers and I hated being the one to enforce them. I feel like their policies are sneaky, and have hidden fees everywhere. It got hard to enforce them when you knew you were ripping them off.

    Advice to ManagementAdvice

    Be more open with customers about fees, make canceling easier

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Customer Service Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Free Membership and building and networking

    Cons

    Everything!! TSI is an awful employer

    Advice to ManagementAdvice

    Change your Operations and show that you really care for your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Poor management lack of respect and looked down upon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance in Boston, MA (US)
    Former Employee - Maintenance in Boston, MA (US)

    I worked at Town Sports International Holdings full-time (more than 5 years)

    Pros

    The customers are very nice and fun people

    Cons

    The mgmt was harsh. Under paid the employees no room to grow

    Advice to ManagementAdvice

    Think of yourself as a equal not above

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Employees are as neglected as their facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY (US)
    Current Employee - General Manager in New York, NY (US)

    I have been working at Town Sports International Holdings full-time (more than an year)

    Pros

    Working in a gym is a plus

    Cons

    Pay and benefits
    High Turnover
    Impossible bonus structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Company needs to get it together.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time (less than an year)

    Pros

    Free gym membership. It's fun when frequent members learn your name and build that rapport.

    Cons

    Company refuses to enter the new age and are stuck on the old ways of doing things. External prospecting does not work too well in a city where people refuse to stop for anything. Cold calls do not work either. My location was rated as one of the dirties clubs but yet they still continued to preach about needing more sales but did not acknowledge the fact the our club was filthy.

    Advice to ManagementAdvice

    Ease off concentrating just on sales and focus more on the managing of the gym itself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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