Town Sports International Holdings

www.mysportsclubs.com

Town Sports International Holdings Reviews

Updated 26 January 2015
Updated 26 January 2015
162 Reviews
2.0
162 Reviews
Rating Trends

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Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
85 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    OK i guess

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings (more than a year)

    Pros

    Free gym membership, good place to build good solid friendships even once you wake up and move on. Thats all the pros I have .

    Cons

    Outdated gyms that are overpriced for the value gym goer yet not high end enough to be charging higher rates. Resulting in a high pressure environment

  2.  

    Membership Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    Good entry level sales job

    Cons

    Pay is not great for someone trying to support a family

  3.  

    Satisfactory and allowed me to gain sales management experience fairly quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings (more than 3 years)

    Pros

    Quick upward mobility since club level management has high turnover rate. Hit your numbers and they will promote you.

    Cons

    Inflexible scheduling and poor work/like balance. If you are a top performer they will work you to the bone to pick up the slack for the non-performers. Working 7 days a week was not out of the ordinary. This may be true of most sales jobs however they seemed unashamed of their treatment of employees. "Do what's best for TSI" is phrase you hear a lot.

    Advice to ManagementAdvice

    The gym business has become flooded with cheap chain gyms everywhere. Your employees will not be loyal to you unless you show them respect, fair treatment and develop your performers properly. Promote them when you say you will. Empty promises lead to high turnover.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Swim Instructor: Fun but Easy to be Taken Advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Swim Instructor in Lexington, MA (US)
    Former Employee - Swim Instructor in Lexington, MA (US)

    I worked at Town Sports International Holdings part-time (less than a year)

    Pros

    Fun work environment, helping others, team mentality, friendly bosses and co-workers, active job, can take off if someone can cover for you, some schedule flexibility

    Cons

    Constantly pressing for more hours out of you, you will probably make less than you deserve, management not always on top of scheduling changes and cancellations, needy co-workers always asking you to cover for them, most people not well trained

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Mission statement is not what actually occurs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Philadelphia, PA (US)
    Current Employee - Manager in Philadelphia, PA (US)

    I have been working at Town Sports International Holdings full-time (more than 10 years)

    Pros

    co-workers, relaxed work environment

    Cons

    Total disconnect in management

    Advice to ManagementAdvice

    brush up your communication techniques

    Doesn't Recommend
    Negative Outlook
  7. 5 people found this helpful  

    Meh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Franklin, MA (US)
    Current Employee - Membership Consultant in Franklin, MA (US)

    I have been working at Town Sports International Holdings full-time (more than 3 years)

    Pros

    amazing people co workers and great fitness environment!

    Cons

    Management sux!!! dont take time to hire the right people which equals to high turn over! company is a hot mess but can put on a great show! the benefits are meh, nothing worth getting a job here for!

    Advice to ManagementAdvice

    Better Managements!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Westborough, MA (US)
    Former Employee - General Manager in Westborough, MA (US)

    I worked at Town Sports International Holdings full-time (more than 3 years)

    Pros

    Fun place to work. Decent pay and benefits with an office work schedule depending on the needs of the business.

    Cons

    Goals were unrealistic at times with poor customer service and a lack of finding solutions for customers with a poor response time.

    Advice to ManagementAdvice

    Promote from within more frequently and create SMART goals to keep employees motivated

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Unbelievably bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Boston, MA (US)
    Former Employee - General Manager in Boston, MA (US)

    I worked at Town Sports International Holdings

    Pros

    Free gym membership Is all that comes to mind!

    Cons

    Anyone above the GM is a tool! The "senior" business directors and "regional" directors are only out for themselves and are definitely not welcoming, helpful or accountable. You know it's bad when you actually "rehearse" being enthusiastic prior to a conference call or better yet a regional meeting. Who's trying to impress who? Oftentimes reminiscent of high school - complete with bullies, brown mowers and cliques. This is NOT how to run a "health and fitness" company by making everyone "sick" of the lies, lack of "support" and overworking and underpaying the field while inflating the stock price. Wake up and recognize what's really going on...and it's been going on for way too long.

    Advice to ManagementAdvice

    Your tactics and lack of a genuine strategy are catching up with you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Exercise Instructor
    Former Employee - Group Exercise Instructor

    I worked at Town Sports International Holdings

    Pros

    Free Gym Membership and towel

    Cons

    compensation, culture, favoritism, dirty, rude, unsupportive

    Advice to ManagementAdvice

    Wake up, take time to "value" your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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