Toys ''R'' Us
2.8 of 5 932 reviews
www.toysrusinc.com Wayne, NJ 5000+ Employees

Toys ''R'' Us Reviews

Updated Apr 23, 2014
All Employees Current Employees Only

2.8 932 reviews

                             

54% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(76 ratings)

42% of employees recommend this company to a friend
932 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Flexible hours, good general policies, earned paid time off"
    in 29 reviews
  • "Fun place to work with fantastic people who feel like family"
    in 29 reviews
Cons:
  • "Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers"
    in 39 reviews
  • "Have to sell garbage warranties and credit cards as well as rewards program"
    in 37 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

All around a good place to work.

Cashier/Customer Service (Current Employee)
Algonquin, IL (US)

I have been working at Toys ''R'' Us part-time for more than 3 years

ProsMost of the employees are very friendly and enjoy helping customers. There are also good opportunities for internal promotion if you are one of those people who doesn't settle for doing the bare minimum at work. Personally, I look forward to season because there's always something to do. There are also plenty of hours to pick up at this time of year.

ConsCustomers get very agitated by some of our exclusions on select sales and I have heard many say our signs are confusing. My store gets absolutely dies the first week of January until about March or April, and it can be quite boring especially if you are working the customer service desk.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

employees pay and benifits

Customer Service Associate (Current Employee)
Columbus, OH (US)

I have been working at Toys ''R'' Us full-time for more than 5 years

Prosit is a good place to work, the culture here is great

Consthere is more room for improvement

Advice to Senior Managementwith good measurement in place, this company can be the customers first choice when it comes to toys

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

It was a fun and fast place to work for a seasonal job.

Seasonal Sales Associate/Cashier (Former Employee)
Elyria, OH (US)

I worked at Toys ''R'' Us part-time for less than a year

ProsThat it was fast paced and it made the time go by fast.

ConsWorking Thanksgiving and being told 2 days before.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Never Again!

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us part-time for less than a year

ProsGood hours
Busy so shifts went by quickly
I worked there for less than a month for seasonal

ConsLittle to no training
Hectic and unorganized
Overworked for seasonal
Hired for part-time(worked 30 hr weeks)

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

great company

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Prosgood exposure, warm working environment, convenient working location

Consquite busy at times in particular in peak seasons

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

1 person found this helpful  

Great!

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

ProsEasy-going environment.that lends itself to a "first job". I'd definitely be consider working here again

ConsYou have to be careful, because when they ask when you're free, they tend to schedule you for all of your available hours. If you have any weekend hobbies, don't tell them you're free on the weekends

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Used to be fun

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us full-time

ProsOvertime TRU has added a great deal of positive structure to their business. With detailed SOPs one can do the job by following their detailed instructions. The pace in the stores can be extremely fast, with as many as 45 concurrent projects to keep everybody extremely busy. Guest service rules all retailers and TRU is no exception.

ConsGuest service "gets in the way" of so many concurrent projects with so few associates on the teams. Few key carriers with many responsibilities. Over the years, Corporate circles through similar refreshes that waste the profit margin. Healthcare benefits have gone down, while 401k match has gone up. TRU is all about family values, as long as we are talking about the Guests' families; associates? Don't ask.

Advice to Senior ManagementTRU is a top-down company which, although they have a Team Member Engagement Survey to express the associates' views, does not instill confidence in the employees for action to be taken by management.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Always challenging

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us full-time

ProsLove the customers and the store

Consleadership needs a lot of work

Advice to Senior ManagementNeed to be consistence with policies

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Its a good place to work

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us

ProsThe environment is easy paced and welcoming

ConsThere are never enough hours

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

it was an ok job

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Prosfun
nice enviornment
seasonal is fast paced

Conslow pay
no commission
slow at times

Advice to Senior Managementbe less grouchy !

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Toys ''R'' Us? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Toys ''R'' Us reviews and ratings - including employee satisfaction and approval ratings for Toys ''R'' Us CEO Antonio Urcelay. All 932 reviews are posted anonymously by Toys ''R'' Us employees.