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Toys ''R'' Us Reviews

Updated 17 April 2015
1415 reviews filtered by
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2.9
1,415 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
232 Ratings

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)

Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Enjoyable

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Up and about all day, busy, good team

    Cons

    Can be a little disorganised at times

  2. Head office - Horrible. Senior Managers/Directors are stuck in dark ages and create a threatening atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Maidenhead, England
    Former Employee - Manager in Maidenhead, England

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Team atmosphere - only because everyone is in the same soiled and wretched boat.

    Cons

    Work hard and don't play. Female? Only if your over child bearing age or a cleaner. Senior management don't listen and pay lip service to staff views. 4 of the directors have been there since TRU started in the U.K over 20 years ago and their management style hasn't changed since then. Even 20 years ago it was a hundred years out of date. Victorian is one word - Border line sociopathic if you're in finance is another, 'Woman' with massive chip on her shoulder about men if you're in Buying.

    Advice to Management

    Retire - your old but not gold. Couple of you are just plain nasty.

  3. Poor work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Retail Sales Associate in Dundee, Scotland
    Former Contractor - Retail Sales Associate in Dundee, Scotland

    I worked at Toys ''R'' Us as a contractor (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros of working here

    Cons

    No breaks unless you smoke
    Rude management
    Staff are depressed
    Employees treated badly
    Staff rude to customers
    No training to use machinery
    Hazardous store rooms with broken ladders and shelves
    Using unemployed people to fill positions and long hours
    No respect for products

    Advice to Management

    Treating staff with respect and Also customers would be nice working here was the worst time of my life only took a month of bad treatment before I walked out

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Started Good and just went downhill from there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England

    I worked at Toys ''R'' Us part-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a great way to find out the latest toys that kids are wanting for Christmas and the see the latest games available.

    Cons

    You work your butt off for 6 or 7 days a week and get less than minimum wage. You are left to cope on your own. You are even asked to work after you have injured yourself instead of being taken to hospital. If you have a life threatening accident, DO NOT expect any help or sympathy, just expect to be told to GET BACK TO WORK. Legal standards are very lax. Health and Safety violations are rife. And management does not care about anything except getting more money.
    Offers are false. There has been a number of items 'On Sales' and then listed as 'Half Price' and then back to 'On Sales' without actually being sold at the full price.
    AVOID THE PLACE LIKE THE PLAGUE is you want to stay alive.

  6. Don't Work Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Store Associate in Bolton, England
    Former Contractor - Store Associate in Bolton, England

    I worked at Toys ''R'' Us as a contractor (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Helping Customers, Staff Discount, Learning about the toys and products.

    Cons

    By law you can work 6 hours without a break. Anything over that and you get half an hour. Toys R Us take the ps with this and I was working over 6 hours and staying behind without any break. We was only allowed a glass of water. Management is poor and first day put me on the shop floor, then gave me an 'induction' (reading papers), after I had done a 6 hour shift knowing nothing. Employees are depressed with low pay, hardly any breaks and made to feel like dirt if you don't get things right straight away. It is a shame because it could be a great company to work for. They are ALL about PROFIT. They don't care about the customer, the stock or the staff. All they want you to do is smile while doing a slave labour job. Give it a miss. I walked out.

    Advice to Management

    Treat your staff better. At least a 10 min break allows staff to be more productive and relaxed with customers. Some people smoke. You can't expect people to go 6 and half hours without ANY break for a snack, coffee or a cig. Sort it out.

  7. Devote yourself and you would learn more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    * My ex-boss offered me lots of chances to try new things.
    * She was helpful in providing instruction.
    * Able to learn new things and grow fast but it depends on the attitude.
    * The working phenomenon is peace and happy.
    * Most of employees left office on time

    Cons

    * Salary is under average
    * The management systems is loose. Some of the employees occupy the positions without contribution.
    * Training system is not offering or adapting to officers

    Advice to Management

    Please be brave to change.
    And be cautious of what your employees is doing

  8. GOod experience learned alot

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly, fun, atmosphere. Not a boring work place

    Cons

    No cons, i enjoyed my time there very much

  9. Floor Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    flexible hours for students and great product and awesome buyers protection plan.

    Cons

    lack of communication and training by management

  10. knee jerk reaction type

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    decent pay, customers can be fun

    Cons

    holiday hours and cranky holiday shoppers

  11. Fun but stressful work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Meeting children.
    Fun atmosphere in the store.

    Cons

    Long hours.
    Customers come non-stop.
    Salary is a bit low for the heavy workload.

    Advice to Management

    Hire more staff.

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