Toys ''R'' Us

www.toysrusinc.com

Toys ''R'' Us Reviews

Updated 25 January 2015
Updated 25 January 2015
1,303 Reviews
2.9
1,303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
194 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Enjoyable

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Up and about all day, busy, good team

    Cons

    Can be a little disorganised at times

  2.  

    Poor work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Dundee, Scotland
    Former Employee - Retail Sales Associate in Dundee, Scotland

    I worked at Toys ''R'' Us as a contractor (less than an year)

    Pros

    No pros of working here

    Cons

    No breaks unless you smoke
    Rude management
    Staff are depressed
    Employees treated badly
    Staff rude to customers
    No training to use machinery
    Hazardous store rooms with broken ladders and shelves
    Using unemployed people to fill positions and long hours
    No respect for products

    Advice to ManagementAdvice

    Treating staff with respect and Also customers would be nice working here was the worst time of my life only took a month of bad treatment before I walked out

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Started Good and just went downhill from there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England

    I worked at Toys ''R'' Us part-time (more than 8 years)

    Pros

    It is a great way to find out the latest toys that kids are wanting for Christmas and the see the latest games available.

    Cons

    You work your butt off for 6 or 7 days a week and get less than minimum wage. You are left to cope on your own. You are even asked to work after you have injured yourself instead of being taken to hospital. If you have a life threatening accident, DO NOT expect any help or sympathy, just expect to be told to GET BACK TO WORK. Legal standards are very lax. Health and Safety violations are rife. And management does not care about anything except getting more money.
    Offers are false. There has been a number of items 'On Sales' and then listed as 'Half Price' and then back to 'On Sales' without actually being sold at the full price.
    AVOID THE PLACE LIKE THE PLAGUE is you want to stay alive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Don't Work Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate in Bolton, England
    Former Employee - Store Associate in Bolton, England

    I worked at Toys ''R'' Us as a contractor (less than an year)

    Pros

    Helping Customers, Staff Discount, Learning about the toys and products.

    Cons

    By law you can work 6 hours without a break. Anything over that and you get half an hour. Toys R Us take the ps with this and I was working over 6 hours and staying behind without any break. We was only allowed a glass of water. Management is poor and first day put me on the shop floor, then gave me an 'induction' (reading papers), after I had done a 6 hour shift knowing nothing. Employees are depressed with low pay, hardly any breaks and made to feel like dirt if you don't get things right straight away. It is a shame because it could be a great company to work for. They are ALL about PROFIT. They don't care about the customer, the stock or the staff. All they want you to do is smile while doing a slave labour job. Give it a miss. I walked out.

    Advice to ManagementAdvice

    Treat your staff better. At least a 10 min break allows staff to be more productive and relaxed with customers. Some people smoke. You can't expect people to go 6 and half hours without ANY break for a snack, coffee or a cig. Sort it out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Devote yourself and you would learn more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us full-time

    Pros

    * My ex-boss offered me lots of chances to try new things.
    * She was helpful in providing instruction.
    * Able to learn new things and grow fast but it depends on the attitude.
    * The working phenomenon is peace and happy.
    * Most of employees left office on time

    Cons

    * Salary is under average
    * The management systems is loose. Some of the employees occupy the positions without contribution.
    * Training system is not offering or adapting to officers

    Advice to ManagementAdvice

    Please be brave to change.
    And be cautious of what your employees is doing

    Recommends
    Neutral Outlook
  7.  

    Regular retail job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Friendly environment
    Flexible
    Good working conditions
    Good employee discounts

    Cons

    Unorganized management
    High sales pressure
    High turnover rate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Really great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Off Hours Stock Crew in Schaumburg, IL (US)
    Current Employee - Off Hours Stock Crew in Schaumburg, IL (US)

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    Great people
    Making smiles and memories
    Learning new operations

    Cons

    The occasional angry customer. But that's anywhere.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great job for college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BOH Specialist in Mansfield, OH (US)
    Former Employee - BOH Specialist in Mansfield, OH (US)

    I worked at Toys ''R'' Us

    Pros

    The best part of working at Toys R Us is that it's generally a fun environment being as you're working in a toy store. They will work around your college schedule and you will learn basic customer service and communication skills.

    Cons

    Same as any other retail job. You will deal with rude customers and also some employees that don't really want to work. (Toys R Us has to hire way too many people during winter season; naturally some will be sub par.)

    Advice to ManagementAdvice

    Quality over quantity when hiring for season. Better motivation for offering Rewards Cards/Credit Cards..

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Amazing company to work for. Loved making the kids happy, but some parents can just be crazy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Easy flexible schedule and good management overall.

    Cons

    10% employee saves you next to nothing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I love toys this place was awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    You can play all day while on the job.

    Cons

    Dealing with the crazy kids can get pretty annoying at times

    Advice to ManagementAdvice

    Management sucks

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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