Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com

Toys ''R'' Us Reviews

Updated 22 December 2014
Updated 22 December 2014
1,241 Reviews
2.8
1,241 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
173 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Devote yourself and you would learn more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us full-time

    Pros

    * My ex-boss offered me lots of chances to try new things.
    * She was helpful in providing instruction.
    * Able to learn new things and grow fast but it depends on the attitude.
    * The working phenomenon is peace and happy.
    * Most of employees left office on time

    Cons

    * Salary is under average
    * The management systems is loose. Some of the employees occupy the positions without contribution.
    * Training system is not offering or adapting to officers

    Advice to ManagementAdvice

    Please be brave to change.
    And be cautious of what your employees is doing

    Recommends
    Neutral Outlook
  2.  

    Poor work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Dundee, Scotland
    Former Employee - Retail Sales Associate in Dundee, Scotland

    I worked at Toys ''R'' Us as a contractor (less than an year)

    Pros

    No pros of working here

    Cons

    No breaks unless you smoke
    Rude management
    Staff are depressed
    Employees treated badly
    Staff rude to customers
    No training to use machinery
    Hazardous store rooms with broken ladders and shelves
    Using unemployed people to fill positions and long hours
    No respect for products

    Advice to ManagementAdvice

    Treating staff with respect and Also customers would be nice working here was the worst time of my life only took a month of bad treatment before I walked out

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Started Good and just went downhill from there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England

    I worked at Toys ''R'' Us part-time (more than 8 years)

    Pros

    It is a great way to find out the latest toys that kids are wanting for Christmas and the see the latest games available.

    Cons

    You work your butt off for 6 or 7 days a week and get less than minimum wage. You are left to cope on your own. You are even asked to work after you have injured yourself instead of being taken to hospital. If you have a life threatening accident, DO NOT expect any help or sympathy, just expect to be told to GET BACK TO WORK. Legal standards are very lax. Health and Safety violations are rife. And management does not care about anything except getting more money.
    Offers are false. There has been a number of items 'On Sales' and then listed as 'Half Price' and then back to 'On Sales' without actually being sold at the full price.
    AVOID THE PLACE LIKE THE PLAGUE is you want to stay alive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Don't Work Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate in Bolton, England
    Former Employee - Store Associate in Bolton, England

    I worked at Toys ''R'' Us as a contractor (less than an year)

    Pros

    Helping Customers, Staff Discount, Learning about the toys and products.

    Cons

    By law you can work 6 hours without a break. Anything over that and you get half an hour. Toys R Us take the ps with this and I was working over 6 hours and staying behind without any break. We was only allowed a glass of water. Management is poor and first day put me on the shop floor, then gave me an 'induction' (reading papers), after I had done a 6 hour shift knowing nothing. Employees are depressed with low pay, hardly any breaks and made to feel like dirt if you don't get things right straight away. It is a shame because it could be a great company to work for. They are ALL about PROFIT. They don't care about the customer, the stock or the staff. All they want you to do is smile while doing a slave labour job. Give it a miss. I walked out.

    Advice to ManagementAdvice

    Treat your staff better. At least a 10 min break allows staff to be more productive and relaxed with customers. Some people smoke. You can't expect people to go 6 and half hours without ANY break for a snack, coffee or a cig. Sort it out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    My Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Norfolk, VA (US)
    Current Employee - Seasonal Sales Associate in Norfolk, VA (US)

    I have been working at Toys ''R'' Us part-time (more than an year)

    Pros

    It is a fun place to work

    Cons

    Keeping up with the different toys!

    Advice to ManagementAdvice

    I love U!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Everything, greatest work atmosphere ever

    Cons

    Black Friday is the worst

    Advice to ManagementAdvice

    Move people up quickly

  8.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Team Member in Richmond, VA (US)
    Former Employee - Cashier/Sales Team Member in Richmond, VA (US)

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    Fun place to work for a first job.

    Cons

    Long hours during holidays like all retail

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    I've had a very welcoming n friendly work environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Friendly co workers, management is professional yet friendly, and you get to help parents make kids happy that's the best part

    Cons

    Working late, different times everyday, and don't pay enough

    Recommends
  10.  

    Great company to work for. Amazing atmophere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Philadelphia, PA (US)
    Current Employee - Department Supervisor in Philadelphia, PA (US)

    I have been working at Toys ''R'' Us full-time (more than an year)

    Pros

    Opportunity to help guest.
    Great way to build customer service skills.
    A way to develop problem solving skills in a fast pace environment.

    Cons

    Peek season can be overwhelming.
    Hours are not always available.

    Advice to ManagementAdvice

    More internal evaluation of employees could lead to increased promotions from within.

    Recommends
    Positive Outlook
  11.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Getting to know how the company works

    Cons

    Very tedious and can be stressful.

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