Toys ''R'' Us
2.8 of 5 918 reviews
www.toysrusinc.com Wayne, NJ 5000+ Employees

Toys ''R'' Us Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.8 918 reviews

                             

55% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(71 ratings)

42% of employees recommend this company to a friend
918 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Flexible hours, good general policies, earned paid time off"
    in 29 reviews
  • "Fun place to work with fantastic people who feel like family"
    in 29 reviews
Cons:
  • "Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers"
    in 39 reviews
  • "Have to sell garbage warranties and credit cards as well as rewards program"
    in 37 reviews
  • Show more review highlights

Reviews

1 person found this helpful  

Great!

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

ProsEasy-going environment.that lends itself to a "first job". I'd definitely be consider working here again

ConsYou have to be careful, because when they ask when you're free, they tend to schedule you for all of your available hours. If you have any weekend hobbies, don't tell them you're free on the weekends

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Its a good place to work

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us

ProsThe environment is easy paced and welcoming

ConsThere are never enough hours

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Clean and Organized except around Holidays.

Cashier/Sales Team Member (Current Employee)
Hialeah, FL (US)

I have been working at Toys ''R'' Us full-time for more than 3 years

ProsQuick help and everything easily found my customers.

ConsSometimes an impatient employee but not a big issue none the less.

Advice to Senior ManagementNone

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Pretty Good

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Prosnice to work there, good atmosphere

ConsCan't think of any bad stuff, it was all around very good

Advice to Senior ManagementPlan more on people coming in at last min

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

my experience was good i enjoyed working at the times square location

Sales Team Member (Former Employee)
New York, NY (US)

I worked at Toys ''R'' Us part-time for less than a year

Prosthe staff are very nice and encouraging

Consthe position was short term

Advice to Senior Managementkeep more seasonal employees

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Very energetic

Over Night Stock Seasonal (Former Employee)
Leesburg, VA (US)

I worked at Toys ''R'' Us part-time for less than a year

ProsThis company is very productive and time consuming.

ConsThe steady flow of work is what needs to be thought about when applying for this position.

Advice to Senior ManagementKeep, up the good work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

1 person found this helpful  

Good experience for a teenager

Sales Team Member (Former Employee)
New York, NY (US)

I worked at Toys ''R'' Us part-time for less than a year

ProsYou meet a lot of nice people. The store is very big which means you're always busy. You get really good retail experience. After leaving toys r us and working in another retail store I miss toys r us terribly. I had a nice time working there

ConsThere is too much favoritism and not enough hours. Just cut down on the favoritism.

Advice to Senior ManagementHire managers who don't favor employees for their own reasons.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Fun place to work but gives you little free time.

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us full-time

ProsIt is a fun place to work where you can deal with a variety of customers. Its also very rewarding seeing the exciting look on the children's face. The team members are fun, happy people who become like a second family.

ConsLittle free time, Recovering can take forever if you are on the closing shift (especially in a super side-by-side Toys R Us/Babies R Us. There is also very little encouragement or fun things the company does.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Normal

Cashier/Sales Team Member (Current Employee)
Long Is City, NY (US)

I have been working at Toys ''R'' Us part-time for less than a year

ProsEnvironment is nice, being around kids and toys and friendly people. It's pretty easy. Not much thought required

ConsDealing with strange requests like bikes and coupons and parents. And the pressure of being timed in transactions

Advice to Senior ManagementBe selective with hiring

– I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Great Retail Experience

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us

ProsThe culture in this particular location is a family-like atmosphere. The employees including current management are all friendly and willing to help with any questions you have. There is an opportunity to learn new innovations of numerous toys and electronics. It’s a joy to interact with kids of all ages. An employee can gain excellent customer service and people skills; which can be utilized at other business.

ConsThe atmosphere can be hectic during seasonal (holidays). There is pressure in upselling products to customers. Management constantly reminds employees all throughout the day. There is no monetary compensation for this; except management will tell you can get more working hours. This is not necessary true. On some occasions, the employees are treated with snacks, and drinks; if the store reaches its goal for sold products. Unfortunately, for hourly employees the pay is low; and hours are drastically cut back during non-seasonal period. All stores are not created equal; some stores are more attractive than others. The computers and printers are very obsolete.

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Toys ''R'' Us? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Toys ''R'' Us reviews and ratings - including employee satisfaction and approval ratings for Toys ''R'' Us CEO Antonio Urcelay. All 918 reviews are posted anonymously by Toys ''R'' Us employees.