TripAdvisor

  www.tripadvisor.com
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TripAdvisor Reviews

Updated Jul 11, 2014
All Employees Current Employees Only

3.8 177 reviews

86% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(140 ratings)

74% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag(in 14 reviews)

  • benefits are good, free lunch, outting, etc(in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management(in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable(in 7 reviews)

177 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Dream Job

    Web Developer (Current Employee) Ottawa, ON (Canada)

    ProsExcellent team dynamics, exemplary management, free lunches, great location, flexible schedule, good family vs work balance, very high overall employee skill level, great mentorship, and last but not least, the company raison-d'etre is awesome.

    ConsHarsh technical interviews, not in line with daily tasks & environment. Salary is good, but not great given the expected skill level & throughput

    Advice to Senior ManagementManagement is great.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Innovative and fun environment!

    Brand Marketing (Former Employee) Newton, MA (US)

    ProsInnovative, social, foster teamwork. If you ask, you will receive...maybe not immediately but in time.

    ConsLike I said, it takes time for ideas/projects to get approval. Little support from management so it can be difficult.

    Advice to Senior ManagementCreate more opportunities to move up within the company, or even to explore other departments.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    High growth company

    Director (Current Employee) Newton, MA (US)

    Pros-Great benefits
    -Solid work/life balance
    -Good salary/bonus/stock
    -Free lunch and other perks

    Cons-Sometimes stressful (during deadlines, etc)
    -Headquarters technology isn't great for communicating with colleagues in other offices

    Advice to Senior ManagementContinue to listen to employee feedback---in all locations. Communicate how the company scales its values and processes with global growth--and really apply it to how we work in the day to day and the culture overall (in all offices). But overall, great co with a strong future.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Good atmosphere, smart people

    Analyst (Current Employee) Newton, MA (US)

    Pros- My team, and the people who manage my team, are really driven and focused. This makes work very interesting. We are encouraged to bring crazy ideas to the table and are given the go-ahead to work on these ideas.

    - Work culture: Free lunches, team bonding events, casual, free beer, your co-workers can be your friends

    - Data driven

    - Engineers and non-engineers are given equal prominence (at least on my team)

    Cons- Your managers greatly influence your experience at TripAdvisor. I am really lucky to have good managers but a lot of my other co-workers aren't

    - Salary: Could be better :)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    2 people found this helpful  

    Ruthless Corporate America

    Senior Software Engineer (Former Employee)

    ProsCompensation is good and the stock is on a tear. Good place to work if money is the motivation.

    ConsWork is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to Senior ManagementCouple of token social projects will not really hide the kind of company you really are.

    TripAdvisor Dir of HR responded to this review

    Mar 24, 2014

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More
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    2 people found this helpful  

    Super corporate atmosphere run at the top by power hungry close minded individuals

    Sales Manager (Current Employee) Newton, MA (US)

    Prosthe common people at the company

    Consupper management is pretty awful and only getting worse since they have globalized

    Advice to Senior Managementencourage ideas and remember what got you there

    No, I would not recommend this company to a friend

    TripAdvisor Dir of HR responded to this review

    Mar 19, 2014

    Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and ... More
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    • Approves of CEO

    1 person found this helpful  

    Quickly evolving company

    Marketing Specialist (Current Employee) Newton, MA (US)

    ProsLots of smart people and perks

    ConsSalaries for non-engineers are no longer competitive

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    6 people found this helpful  

    not good enough

    (Former Employee) Newton, MA (US)

    Prosit provides convenience for employees because it offers lunch 3 days a week. And other company wide benefits are good.

    Consthe team started to get messy since a management restructure last July. A guy came in and became VP of this global team. He's quite biased and unprofessional. He brought a group of his people to combine to this global team. and he only valued those who he worked with for a long time. He didn't and never respected others' ideas and efforts and hard work. I am so so glad that I made the decision to leave there because I felt that I wouldn't have any career advancement if I stayed for 1 more day/month/year. Besides, people on this team kept leaving, mostly in newton location. people on London and Singapore side both complain communication issues a lot.

    Advice to Senior Managementgo to some online/ffline management classes to learn to be more professional.

    No, I would not recommend this company to a friend

    TripAdvisor Global Manager, Talent Acquisition responded to this review

    Jan 23, 2014

    Thanks for your feedback. As we continue to grow, we know that sometimes transitions like this can be challenging for existing team members. And, we welcome feedback to help us better manage similar ... More
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    • Approves of CEO

    11 people found this helpful  

    if you work in a team with good managers then it's great company; if not...

    (Former Employee)

    Prosgood benefits, provided lunches, sponsored great parties, lots of employee support.

    Consit's absolutely true that who manage your team 99% decides your life at this company. If you are lucky to be in a team with good, experienced managers who know how to reward and respect employees' work, then you are happy; If you are unfortunately fall in a team that the managers are unprofessional, then you are miserable. It was so funny that my team went through a series of org change and the managers are new to the team. Since they took over, people kept leaving. What they did accordingly was to hide as much as possible the news of people leaving, instead of clearly and openly talking to current employees. And once i told that i wanted to quit, the vice president of the team stopped talking to me, pretending that i was not in existence any more. This is not mature and unprofessional and selfish and silly.

    TripAdvisor Global Manager, Talent Acquisition responded to this review

    Dec 05, 2013

    Thanks for your review. We agree that your manager hugely impacts how you feel about your job and the company overall. Given this, as we noted in an earlier response, we've worked on improving our ... More
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    • No Opinion of CEO

    4 people found this helpful  

    Financially rewarding, but not a lot of fun.

    Anonymous Employee (Former Employee)

    ProsThe company continues to grow and has products that put it ahead of the curve in the travel space. It continues to innovate and diversify it's products and has placed itself in a position to continue to do well.

    Compensation and benefits/perks can be very good.

    ConsIt can be a very political environment, you need to have relationships with the right people to succeed in the long term. Often management is not concerned with how things are done, just that they get done. This trickles down the chain and employees are often viewed as resources to achieve a goal regardless of the impact to them. In many groups you either sink or swim and if you sink you can get thrown under the bus and can become the scape goat for a unsuccessful project or initiative.

    I also agree with a previous reviewer that noted that TripAdvisor is keenly aware of glassdoor reviews and strongly encourages current successful employees (those that just got promoted, had a good experience, etc) to write positive reviews on working at Trip. While there may be nothing technically wrong with this, the approach seems odd for a company based on unbiased reviews.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    TripAdvisor Global Manager, Talent Acquisition responded to this review

    Dec 05, 2013

    Thanks for your feedback. We're thrilled that you found TripAdvisor financially rewarding. We're also pleased that you think we build cool products that are ahead of the curve--we think so too! We're ... More

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