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TripAdvisor Reviews

Updated 12 April 2015
228 reviews filtered by
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3.5
228 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
170 Ratings

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)

Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Terrific culture, fantastic people, not a place for doormats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Advertising Research in London, England
    Current Employee - Director, Advertising Research in London, England

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    * Steve Kaufer and his team have built a very lively, energetic culture where everyone is expected to be an internal entrepreneur to some degree, and those who succeed at creating real change are recognised and rewarded.
    * Truly global organisation with a goal of changing how people travel not just at the national level but across the world.
    * While there's a sense that we've really only just begun, still a stronger sense of long-term strategic direction than anywhere I've worked before.
    * CEO's "Speed Wins" motto enables personal ownership of decisions and rapid project advancement.
    * Weekly and often daily praise from family, friends and strangers of the positive travel experiences they've had thanks to your company.

    Cons

    * "Speed wins" attitude means at times projects move faster than project management, as company continues to scale it will become vital to develop a stronger internal PM capability yet without losing the rapid pace nor ability to call audibles.
    * Need for better method of knowledge sharing across the organisation to prevent duplication of effort across teams.

    Advice to Management

    Keep doing the great job you've been doing of clear stating our long-term strategic goals & ensuring we're all working against them, while also giving everyone free reign to drive their own ideas home.

  2. Helpful (4)

    Unwelcome changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at TripAdvisor full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Centrally located office in London. Opportunity to travel to overseas offices. Free snacks. Relaxed dress code

    Cons

    Poor leadership from the Exec team. Focus on saving money. Lack of promotion opportunities

    Advice to Management

    You have some great people working for TA. Look after them. Money saving activities and centralisation of key teams is going to lose you some very good and experienced staff. Senior people that make poor decisions should not then be rewarded with promotion

  3. Helpful (1)

    Very nice company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oxford, England
    Current Employee - Anonymous Employee in Oxford, England

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Salary, independence, friendly working atmosphere, great beneftis

    Cons

    sometimes decision making process takes ages...

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome company to work cut

    Cons

    None can't think of any

    Advice to Management

    Noooo

  6. Helpful (1)

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great location; fantastic office and really nice people. The business is bold; fast growing and there is always something new coming along. There is a lot of opportunities internally for growth and career progression. Definitely a nice place to be!

    Cons

    A very fast moving environment that sometime does not take necessarily the well-being of employees at hearth.

    Advice to Management

    The leadership back in the head office does not necessarily understand Europe and the cultural challenges they face in the old continent. The leadership has failed to address concerns fast enough sometimes frustrating teams. Profits and brand image could have been mush much higher if the business has addressed the concerns above.

  7. An ever changing, fast paced environment. You either keep up or get off the bus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at TripAdvisor full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People who work here are passionate about what they do. Great opportunity for personal development and growth as long as you keep up! A great, fun place to work with excellent benefits.

    Cons

    Its a "hit the ground running" organisation so if you're looking for classroom training forget it! However ongoing, on the job training is excellent

  8. A great company to work for but lack of opportunity career wise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England
    Current Employee - Sales Manager in London, England

    I have been working at TripAdvisor full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people, working conditions, benefits, office

    Cons

    difficult to move internally from a career perspective. Lack of opportunities. Things move fairly slowly for a web company.

  9. Helpful (5)

    Working more than 2 years at the sales division at the Oxford branch office and ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Executive in Oxford, England
    Former Employee - Telesales Executive in Oxford, England

    I worked at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits to bring you in
    You can find excellent people who eventually will leave this company.

    Cons

    Poor coordination on the information disclosed from the marketing dpt to clients and sales dpt..

    Speed wins culture can have impact connotations such as the White Star Line,and the Titanic ..the fast you go eventually you will hit the iceberg so guess your conclusion.

    The company can promise you a good level of income which in reality is not easy to achieve due poor management procedures or inexperience team leaders.

    There isn't a clear best practice as there is too much favoritism among some 'friends' within the sales team division from which it creates a level of unfairness.

    From the sales perspective the customer support efforts are not fast enough neither brings satisfaction to the clients who in time will come back to you very disappointing as you can't go beyond.

    There is an existent disparity on the dynamics and pressure between the acquisition dpt and renovation team.

    Too much centralize decision from head office doesn't bring value to the UK office.

    No available opportunities to move between divisions and learn more from this company. and subsidiaries.

    At least for the Tele Sales division level this is not a job for some one who have very good sales experience as soon or later you will realise that the present product service needs more attention. Your values at some point can be compromised.

    Advice to Management

    Management needs urgently to identify motivational strategies to keep sales agents highly driven. This strategy cannot sorely be related about money incentives if you reach a target as it has shown doesn't work for everyone.

    Present sales manager needs to be more proactive instead of sending emails back and forth from head office, it needs to hold at least an open session to all sales members to keep the sales division up front. and motivated.

    Best practice needs to be enforce among country groups and Team Leaders.

    Team Leaders urgently need more training in terms of managing people.

  10. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    work life balance compensations benefits

    Cons

    luck of opportunities / not easy move between deparments

  11. Very fast moving company, a lot to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in London, England
    Former Employee - Anonymous in London, England

    I worked at TripAdvisor full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    You will work with very clever people and learn a lot. You always have to keep up to date on everything which is great. Management gives you quite a lot of freedom. Nice perks such as free gym membership.

    Cons

    Very high goals : as in most of very successful companies, goals are high which is normal. However, on my last year they became unrealistic which tends to demotivate people a lot.

    Not the most social place : even if most of the people are nice, the atmosphere is not great. People rarely see each other outside of work and when there is an event organized by the social team, not even half of the employees are coming.

    Advice to Management

    Goals should be high but remain reachable.
    Please make the place more sociable.

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