TripAdvisor
3.8 of 5 163 reviews
www.tripadvisor.com Newton, MA 1000 to 5000 Employees

TripAdvisor Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.8 163 reviews

                             

88% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(128 ratings)

73% of employees recommend this company to a friend
163 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "benefits are good, free lunch, outting, etc"
    in 25 reviews
  • "Work/life balance is encouraged, but employees have a high level of passion about their work, and it never feels like anyone is just there from 9-5"
    in 11 reviews
Cons:
  • "Poor performers are consistently promoted due to "friendships" they have with senior management"
    in 8 reviews
  • "Sure, the company went through some growing pains, which is understandable"
    in 7 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

Good company to work for, but...

Anonymous Employee (Current Employee)

I have been working at TripAdvisor full-time for more than a year

ProsGood benefits
Career progression
Relaxed atmosphere in the office

ConsFast becoming detached from clients' reality
Too centralised from Newton
Lack of internal communication

Advice to Senior ManagementSpend more time listening to your sales agent, they know their clients.

Yes, I would recommend this company to a friend

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TripAdvisor Global Manager, Talent Acquisition responded to this review

Jan 23, 2014

Thanks! We’re pleased that you’re a fan of our benefits, career pathways (especially since we’ve been working on better defining these), and casual office atmosphere.
Your feedback on communication ... More

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  • No Opinion of CEO

 

Fun enough

Telesales (Current Employee)
Oxford, England

I have been working at TripAdvisor full-time for more than a year

Prosgood pay
good incentives
good staff parties

Consthe job's enjoyability decreases as the telesales team grows in size
all the cons of any sales job
being away from the HQ in London

Advice to Senior Management-

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not bad, but could do better

Account Manager (Current Employee)
Oxford, England

I have been working at TripAdvisor full-time for more than a year

ProsGood perks - healthcare, travel allowances, leisure subsidies and free fruit

ConsChaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

Advice to Senior ManagementStart seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

No, I would not recommend this company to a friend

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It all comes down to your manager"

Sales Manager (Current Employee)
London, England

I have been working at TripAdvisor full-time for more than 3 years

ProsGreat brand, great concept and great industry to work in.

ConsMany of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

Some managers are intimidated by smart employees and deal with this by micro-managing.

Employees are not held responsible for deadlines or delivery or work.

As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

Advice to Senior ManagementStop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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TripAdvisor Global Manager, Talent Acquisition responded to this review

Nov 06, 2013

Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More

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  • Disapproves of CEO

1 person found this helpful  

The customer is irrelevant

Anonymous Employee (Former Employee)
London, England

I worked at TripAdvisor full-time for more than a year

ProsSalaries are competitive, the benefits are good, the office location in London is very central.

ConsFor a consumer brand TripAdvisor cares little about what the consumer actually wants. It is almost entirely a technology/product focused company with little insight into consumer behaviour, trends, or demands. In other words, it's all about "the click", or the short-term financial gain, as opposed to the long-term view of building a well-loved consumer brand.

They still use pop-ups - need I say more!?

No, I would not recommend this company to a friend

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Great brand, good margins, smart people

Senior Account Manager (Current Employee)
London, England

I have been working at TripAdvisor full-time for more than a year

ProsDynamic, fast paced, forward thinking, smart, CEO accessibility (flat org)

ConsToo centralised and sometimes too US focused

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Brilliant work place

Anonymous Employee (Current Employee)

I have been working at TripAdvisor

ProsI love my job and everything about the company. The benefits are very good and the offices are equipped with free drinks, food and fresh fruit.

ConsI feel too many roles and decisions are taking solely from America without taking into consideration opinions and feedback of other teams and offices around the world

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Great fast and energetic atmosphere, amazing multicultural job experience

Senior Manager (Current Employee)
London, England

I have been working at TripAdvisor full-time for more than 3 years

ProsA combination of very smart people and the energetic and positive atmosphere that really helps you make a real impact in results and be at the center of the online travel business industry. Very good package of compensation and benefits, specially for well-being and discounted travel opportunities.

ConsThe size of the company, with more that 1500 employees, and the fact that it's now a public company (Nasdaq:TRIP) could make you miss some of the beauties of a the start-up way of live.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great brand to work for and love the staff benefits.

Recruiter (Current Employee)
London, England

I have been working at TripAdvisor full-time for more than a year

ProsUK staff benefits are good and continually increasing. Central London office is in a great location and co-workers are all very diligent people whom I enjoy working with.

ConsSometimes it can feel that the internal understanding/support for European teams is lacking, from the US head office.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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regrettable experience over the last 2 years

Account Manager (Current Employee)
London, England

I have been working at TripAdvisor full-time for more than a year

Prosbenefits, location in London, commissions

Consmanagement, company policy about reviews control and customer service

Advice to Senior Managementshould be more on the field and understand the real impact of the website on hoteliers

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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