TripAdvisor Reviews

Updated 21 October 2014
Updated 21 October 2014
193 Reviews
3.6
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
151 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 30 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oxford, England
    Current Employee - Account Executive in Oxford, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    The people, they are simple amazing! Very nice office.

    Cons

    Not carrer oportunities in another countries. All Europe, middle East and Africa is done from Oxford and London offices.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Oxford, England
    Former Employee - Sales Agent in Oxford, England

    I worked at TripAdvisor full-time (less than an year)

    Pros

    - Excellent location, brilliant environment

    Cons

    - very stressful job
    - disrespect to sales agents
    - poor internal communication

    Advice to ManagementAdvice

    - Treat your sales agent as a mature

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Thanks for your feedback and I’m sorry to hear that you did not have a positive experience at TripAdvisor. We welcome feedback as an organization, and do try to make improvements based on the ... More

  3. 3 people found this helpful  

    Stressful place, poor leadership in USA, culture of blame, London team treatment sub-standard, US team call the shots.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time (more than an year)

    Pros

    Depends on who you're working alongside, some smart people. Limited perks of any use. Pay can be good if you're in Product, Engineering or Commercial side. A lot depends on your manager and whether they have any autonomy.

    Cons

    Too US centric, very little opportunities for London staff. US management poor communication (expectation that London team are telepathic and will know what has been widely communicated to US staff), culture of blame, can't manage talent, limited risk taking, over-hyped culture - basically a burn them and hire more staff attitude. Promotion to buddies and mostly US staff. Lack of appreciation of global nature of company - US lense on everything.

    Advice to ManagementAdvice

    Get a leadership team that is made up of real leaders and not just yes men and women to the CEO. It's too much about Steve. Unless Steve says something, nothing can be decided. The CEO has a lot to answer for in terms of creating such a weak team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 10, 2014Director of HR

    We're sorry to hear that you had a poor experience. As founder and CEO, Steve is involved in all key decisions. However, he manages by listening to all points of view and questioning things he ... More

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  5. 2 people found this helpful  

    Nice company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    Very friendly atmosphere but the job it self can be very stressful and makes you to go for different opportunity.Nice people, good social life.

    Cons

    High level of stress, lack of written procedures.I won't advise to a friend

    Advice to ManagementAdvice

    In this place opportunities are for everyone, so sometimes management can be very young and without experience

    Doesn't Recommend
    Positive Outlook
  6. 2 people found this helpful  

    If you are a fee earner its fantastic. If you are a support function its terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time

    Pros

    Fee earners are paid fantastically, with plenty of promotion opportunities.
    Office environment is fun and casual
    The benefits are brilliant
    Great level of autonomy in many roles

    Cons

    Poor salaries for support staff
    Poor promotion for support staff
    The Newton office (Head office) are treated like an ivory tower

    Advice to ManagementAdvice

    start to appreciate support staff who are the unsung hero's of your business

    Doesn't Recommend
    Disapproves of CEO
  7. 5 people found this helpful  

    Not as good as it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    You get to work with really smart people. Benefits are fantastic and the company really supports charities.

    Cons

    Your time at TripAdvisor really depends upon which department you are in, we are continuously told that we are an engineering and product company which doesn’t do much for morale if you’re not in one of those teams.
    Employees who joined the company a few years back are being left behind when it comes to salary increases and career development.
    We talk a lot about risk taking, but this doesn’t really apply when it comes to recruitment as senior roles are often open a long time and employees take advantage of the situation.

    Advice to ManagementAdvice

    Start valuing employees outside engineering and product, its not just them that make the company successful.
    The Exec Team need to be more visible and communicative rather than assume they know what’s going on.
    Stop saying we’re a small company that just happens to have a lot of people – we're neither.

    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    I agree—TripAdvisor is filled with smart people---and not just in engineering and product management. While Product and Engineering are important for our success, there’s so many other teams that are ... More

  8. 1 person found this helpful  

    Good benefits but salary could be more competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oxford, England
    Current Employee - Account Executive in Oxford, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    You get a great benefits package, which I never had in my previous jobs.
    Nice modern office
    Fruits and snacks for free, lunch discounts

    Cons

    Salary is very low and changes and decisions are made without thinking and testing them first.
    Sales Agents and Account Executives have to find out on their own (or by customer complain) about changes made to site, prices or CRM messaging.
    Employees are always asked for feedback, but in the end it always goes the other way round and their opinion is not counting at all.
    No internal communication between different departments.
    Management not qualified to lead a multi billion dollar company

    Advice to ManagementAdvice

    Listen to the feedback give by the people on the phone, they speak with the customers and feed back what is really going on, and don't just act and than find out if it works or not.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Good company to work for, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Good benefits
    Career progression
    Relaxed atmosphere in the office

    Cons

    Fast becoming detached from clients' reality
    Too centralised from Newton
    Lack of internal communication

    Advice to ManagementAdvice

    Spend more time listening to your sales agent, they know their clients.

    Recommends
    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks! We’re pleased that you’re a fan of our benefits, career pathways (especially since we’ve been working on better defining these), and casual office atmosphere.
    Your feedback on communication
    ... More

  10.  

    Fun enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Oxford, England
    Current Employee - Telesales in Oxford, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    good pay
    good incentives
    good staff parties

    Cons

    the job's enjoyability decreases as the telesales team grows in size
    all the cons of any sales job
    being away from the HQ in London

    Advice to ManagementAdvice

    -

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not bad, but could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Oxford, England
    Current Employee - Account Manager in Oxford, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to ManagementAdvice

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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