TripAdvisor Reviews

Updated 21 October 2014
Updated 21 October 2014
193 Reviews
3.6
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
151 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 30 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It all comes down to your manager"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England
    Current Employee - Sales Manager in London, England

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Great brand, great concept and great industry to work in.

    Cons

    Many of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

    Some managers are intimidated by smart employees and deal with this by micro-managing.

    Employees are not held responsible for deadlines or delivery or work.

    As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

    Advice to ManagementAdvice

    Stop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 06, 2013Global Manager, Talent Acquisition

    Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More

  2. 3 people found this helpful  

    The customer is irrelevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time (more than an year)

    Pros

    Salaries are competitive, the benefits are good, the office location in London is very central.

    Cons

    For a consumer brand TripAdvisor cares little about what the consumer actually wants. It is almost entirely a technology/product focused company with little insight into consumer behaviour, trends, or demands. In other words, it's all about "the click", or the short-term financial gain, as opposed to the long-term view of building a well-loved consumer brand.

    They still use pop-ups - need I say more!?

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Great brand, good margins, smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in London, England
    Current Employee - Senior Account Manager in London, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Dynamic, fast paced, forward thinking, smart, CEO accessibility (flat org)

    Cons

    Too centralised and sometimes too US focused

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Brilliant work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    I love my job and everything about the company. The benefits are very good and the offices are equipped with free drinks, food and fresh fruit.

    Cons

    I feel too many roles and decisions are taking solely from America without taking into consideration opinions and feedback of other teams and offices around the world

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great fast and energetic atmosphere, amazing multicultural job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in London, England
    Current Employee - Senior Manager in London, England

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    A combination of very smart people and the energetic and positive atmosphere that really helps you make a real impact in results and be at the center of the online travel business industry. Very good package of compensation and benefits, specially for well-being and discounted travel opportunities.

    Cons

    The size of the company, with more that 1500 employees, and the fact that it's now a public company (Nasdaq:TRIP) could make you miss some of the beauties of a the start-up way of live.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great brand to work for and love the staff benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in London, England
    Current Employee - Recruiter in London, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    UK staff benefits are good and continually increasing. Central London office is in a great location and co-workers are all very diligent people whom I enjoy working with.

    Cons

    Sometimes it can feel that the internal understanding/support for European teams is lacking, from the US head office.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    regrettable experience over the last 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    benefits, location in London, commissions

    Cons

    management, company policy about reviews control and customer service

    Advice to ManagementAdvice

    should be more on the field and understand the real impact of the website on hoteliers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    London office better than Newton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A in London, England
    Current Employee - N/A in London, England

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Soho Square location with roof terrace
    Social committee who try to get engagement amongst people
    Multi-cultural staff
    Great product in marketplace

    Cons

    Newton power struggle to maintain control across a 'global company'
    Internal politics
    Pathetic HR leadership in Newton
    No career growth pathways

    Advice to ManagementAdvice

    Foster more team work and spirit amongst employees - Newton is a morgue and london will head the same way soon too.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - SEM Analyst in London, England
    Current Employee - SEM Analyst in London, England

    I have been working at TripAdvisor

    Pros

    great recognition (if working in the right team/for the right boss).
    decent compensation.
    good social events (drinks, parties etc).
    management very approachable.

    Cons

    not always clear who to approach/notify when things don't work.
    information sharing across teams could be much improved.
    company growing very fast, feels less personal than it used to

    Advice to ManagementAdvice

    make more resources available to get things done (for all teams).
    ensure information is being shared across teams, improve collaboration of teams

    Recommends
    Approves of CEO
  11. 5 people found this helpful  

    So much potential but unhealthy work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Newton, MA (US)
    Former Employee - Anonymous in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 5 years)

    Pros

    Fun subject matter, consumer recognized brand

    Cons

    Poor talent management, micro-management from the top leads to lack of empowerment, limited career growth opportunities, lack of integrity and honesty throughout management, very poor recruitment.

    Generally - the company is laughably out of touch with current employees and culture - just one read of all the HR responses on Glassdoor touting access to the CEO and that Trip still operates nimbly and like a start up highlights this complete lack of understanding ...It's NOT a start up anymore - it's a 1500+ person company, and the CEOs door is NOT open - and nor should it be. That's the whole POINT of management in large companies, something that Trip now is.

    Trip was once a great company but unfortunately, it has not scaled well. First step in solving this is to stop pretending that all 1500+ employees have access to the CEO to give feedback and stop implying that it's the employees fault the company is poorly run. Listen to the reviews and use the feedback to make some speedy changes to your people management.

    Advice to ManagementAdvice

    Create significantly more oversight of senior management to ensure integrity and honesty in upper ranks. Recognition for projects well done not properly distributed and not accurately attributed to key contributors creates mistrust and low morale. Invest in management programs to build leaders within the company and train current managers to professional status. Invest in support teams for your leaders.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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