TripAdvisor Reviews

Updated 19 October 2014
Updated 19 October 2014
192 Reviews
3.6
192 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
150 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable (in 29 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Treats people really well, limited opportunities for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    I have been working at TripAdvisor full-time

    Pros

    Great place to work, as it's a culture that cares if you get your work done, but lets you have a good time while doing it. Camaraderie is great within teams, and collaboration between teams is getting better. Very flexible for work/life balance.

    Cons

    Not a ton of opportunities for growth, communication between teams could use improvement

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 6 people found this helpful  

    Great benefits but low on internal promotions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Benefits are amazing: Yoga at work, catered lunch 3 days a week, travel benefits and more!

    Cons

    Once you're in a position it's very tough to get promoted.

    Advice to ManagementAdvice

    Put your money to promoting your current internal employees and you won't need to provide huge bonuses for referrals.

  3. 21 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Newton, MA (US)
    Current Employee - Sales in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to ManagementAdvice

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Thanks for your candid feedback. We recognize that change can be hard, especially when it comes with shifts in leadership and priorities. However, within a speed wins culture, there’s a continuous ... More

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  5. 5 people found this helpful  

    Great business, 'OK' Engineering culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer II in Newton, MA (US)
    Former Employee - Software Engineer II in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Many promotion and raise opportunities if you do great work. Many smart people to learn from.

    Product is getting better and better. Business is doing very well. You will learn many interesting things about running a large website.

    Company favors incremental changes with metrics and emphasizes speed to market.

    Cons

    Nearly impossible to do an overhaul of a major page or a component, because it's so metrics driven. But it does happen sometimes, if the person pitching the idea is persuasive enough.

    Related to the previous point, it's hard for designers and engineers to innovate and get company to invest on various ideas so they keep those to themselves. This is reflected by low hackweek participation rate and low activities in open source community and local tech events.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 8 people found this helpful  

    Has so much potential but really needs to slap some wrists in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at TripAdvisor full-time

    Pros

    Great work life balance, fun atmosphere, they try hard to please employees with functions and swag

    Cons

    I agree with previous posts that poor performers are promoted due to "friendships" with management. Advancement is not based upon performance, it is based upon who you suck up to. HR is incompetent. When you reach out with an issue or a harassment case, they do everything in their power to sweep it under the rug rather than handle the situation. Those employees who do harass others are only reprimanded if they are not apart of management. If they are, forget it, everyone turns their head the other way. 360 reviews were supposed to be in effect for the past 2 years but still has not been enforced. Hoping that action would be taken if there was negative feedback. LOTS OF POLITICS

    Advice to ManagementAdvice

    Talk to your employees! The little people, the ones putting in all the work. They have concerns and comments. Take action when something isn't right. Have an open door policy for concerns so employees have a place to go when HR won't help. When more than 8 people quit because of one manager, I would start to look at the manager and not the employees.

    Recommends
    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Thank you for your feedback. We take all allegations of harassment very seriously. We endeavor to respond quickly to ensure a swift resolution and communication of the outcome. Since Steve started ... More

  7.  

    Great fun at the Singapore office.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at TripAdvisor

    Pros

    For the most part, great colleagues regardless of rankings who are willing to answer your queries at any time. Awesome get-togethers organized by the young and vibrant recreational committee. Great benefits too.

    Cons

    Salary stays stagnant with very minimal (emphasize minimal) increments and no bonus. Make sure you're getting a very good basic salary! Not all management are gusto and on-the-go. Some are hibernating and know nothing but take credit for solutions their team minions come up with. Different employees feel differently about their respective team and managers so it really depends on which team you're in.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Great place to work if you're an engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Recruiter
    Former Employee - Senior Recruiter

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Work life balance. Smart co-workers. Can't say enough things about how awesome the engineering group is, I really loved them and would encourage any engineer to strongly consider working there.

    Cons

    If you're an engineer then your skills will speak for themselves and you'll be fine, but if your area of expertise is non-engineering, then company politics get in the way. Maybe every tech company is like that?

    Advice to ManagementAdvice

    For non-engineering departments, consider peer reviews. In the case of recruiting, consider reviews by the hiring managers who interact with the recruiter.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Large organization that still can move fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor

    Pros

    Great benefits, good people, fun industry

    Cons

    They hire big managers from large outside firms who come in and shoot first then ask questions later.

    Advice to ManagementAdvice

    To the new guys - learn the system. It will benefit you well. To the rest - there is a lot of knowledge from within. Sometimes bottom up planning works well too. Engage with lower levels

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    product manager assistant/editor/product context designer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor

    Pros

    Love traveling. Get the first-hand info of traveling tips.

    Cons

    Not challenging enough. Depend on the position.

    Advice to ManagementAdvice

    Perk up.

  11. 6 people found this helpful  

    speed wins, employees lose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Good benefits, some ability to telecommute

    Cons

    So much focus is put on making things fast, there's little to no focus on making things good. Quality suffers and employees, especially non-engineers, get micro-managed to the point where the output goals are nearly impossible to achieve. The sales department drives too much of the agenda, and given the valuation of this company, the pay is not great.

    Advice to ManagementAdvice

    Think hard about how important it is to make things fast. Eventually, if the quality continues to suffer, customers won't care. The review system is too easy to manipulate, and better models are beginning to emerge that will make TripAdvisor obsolete.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 09, 2014Director of HR

    Thanks for your review. You bring up an interesting point: As we continue to grow, we are maintaining our focus on speeds but stress that we need to do that without sacrificing quality or metrics for ... More

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