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TripAdvisor Reviews

Updated 12 April 2015
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Employee Reviews

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  1. Helpful (2)

    Exciting Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Cool co-workers, fast paced, a lot to do and learn

    Cons

    political environment clogs up process and innovation.
    HR dept is useless; KG is the worst human.

    Advice to Management

    get over the favoritism and office politics.

  2. A company with a class of a culture, professionalism, determination and encouragement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Singapore (Singapore)
    Former Employee - Sales Executive in Singapore (Singapore)

    I worked at TripAdvisor full-time (less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Working at TripAdvisor has given me an all-round experience in terms of driving sales, customer relationship management, account management, customer service and multi-tasking in a driven employee environment.

    Cons

    Micro managing has seemed to become the biggest downside when working at TripAdvisor right after a huge management change early into the year 2015.

    Advice to Management

    Keep your employees happier than the numbers they bring you. Do not discriminate your employees and make them feel out of place due to petty minor issues. Keep the culture going on. Ensure fairness to all employees across the board and help those in need in terms of poor performances if they are already giving it their best.

  3. Helpful (1)

    Great experience, fast paced and fun environment where they actually get stuff done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Newton, MA (US)
    Current Employee - Analyst in Newton, MA (US)

    I have been working at TripAdvisor full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    "Speed Wins" is the mantra... the entire company works fast in order to stay current. It's great to see projects actually happen, unlike other companies where everything moves too slow. Well rewarded when you make an impact. Good people... and smart. It makes you learn more.

    Cons

    With the speed, things can be higher stress at times. (But the two free kegs available at all times helps). Titles are weird... don't match the industry, and can sound inferior.

    Advice to Management

    Keep this a "start-up" culture, and don't lose sight of the people actually running the business. I used to see Steve a lot more when his office was in the middle of the building. The company has grown a lot, which may create more fires... but at the end of the day you need your engineers and analysts to keep the company afloat.

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  5. Helpful (6)

    Used to be a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA (US)
    Current Employee - Software Engineer in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -- Smart coworkers.
    -- Flexible work schedule.
    -- Nice compensation for new grads.
    -- Free food /snack.

    Cons

    - Engineer turn over rate is high. Most Sr. stay, but more SDE-I and SDE-II left during past two years.
    - Spend too much on recruiting Sr. people, but do not try to solve the high turn over rate.
    - Low salary increase, low RSU and low bonus this year. If you were doing great, you get 2% increase.
    - Managers do not have power to help your compensation if you are not satisfied with. Higher management level does not care your dissatisfaction.
    - Small teams with less engineers do not get higher level management's attention which means your compensation and opinions are not important to them.

    Advice to Management

    Higher level managers should care more about the opinions from engineers. Do not just stay in your offices and smile to monitors.

  6. I worked at TripAdvisor

    Pros

    Great culture (speed-win, ownership, decentralization, collaboration, work-life balance), great people, great products

    Cons

    far from boston, not a lot of young people

    Advice to Management

    keep maintaining all the awesome culture (speed-win, ownership, decentralization, collaboration, work-life balance)

  7. Great company with great people and great products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun place to work, the people are great, casual work environment, dogs in the office, free food, catered lunch 3 times a week... There's really too much to mention.

    Cons

    There's a lot to do and you're definitely pushed. Sometimes there just aren't enough hours in the week.

  8. Excellent! Challenging and interesting work. Great office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at TripAdvisor

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    No insane hours. Amazing office perks. Great compensation.

    Cons

    Monthly company meetings. Not much else

  9. Helpful (20)

    Disingenuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Smart CEO
    Global leader in the space
    Great, high-margin, sustainable business model
    Known and trusted brand worldwide
    Growing
    Bright, experienced, talented and motivated colleagues
    Usually there is good work-life balance, interrupted by bursty but fairly regular insane stretches

    Cons

    An obsession with measurement leads to missing the bigger point all too often and driving perverse incentives as well as a silo'd, unhelpful org structure. A few examples - a product team wants to experiment with a promising new feature, and suspects it would drive more user engagement. But if that metric has not been previously identified as important or is difficult for someone in sr management to understand, then either the project will get killed or won't be applauded. Meanwhile a minor turn of the screw on a revenue-generating feature will require an all-hands on deck effort ironically without any holistic analysis of the ROI of that effort. In other words, hooray that we raised revenue on that feature by .5% but at what cost (direct cost and opportunity cost)? No one knows, because no one measured it. Further, you have sales or BD teams feverishly optimizing around their singular metric and potentially squandering a customer or partner opportunity for a value trade that is sub-optimal. If teams had better alignment and communication, TA could figure out the best first home for a customer and partner and work out the most logical order to grow that customer and mutual value. Sr management rarely cares about nor addresses this conflicts, it takes a few employees who care about the bigger picture - at direct personal cost to their own short-term success - to effectively do the right thing.

    Lots of hiring but without any evident positive effect on the process and products. One eng group has grown 2-3x over the past year, and the release process is totally chaotic and broken. Honestly things worked better when we had a few great engineers vs this mess of people all stepping on each other.

    The company constantly says that it is metrics-driven and a meritocracy, but when a team or an individual delivers on and *exceeds* stated goals (in some instances by 50%-300%), there is still unbelievably wide latitude given to management with annual reviews, awarding bonuses, and advancing employees -- coupled with the most opaque system I have ever witnessed. Zero transparency on the review, comp and bonus process. People should not be shocked during their annual reviews, especially when they over-deliver; they should be thanked and properly compensated. And - it should go without saying - employees should have expectations properly set by managers well ahead of the annual review. Much more training is needed here, and it needs to be pushed aggressively as a cultural norm to have open and host feedback with regularity.

    Majority of the focus in on a few small teams to eke out teeny tiny improvements to optimize revenue

    The weekly reports and product reviews talk about +.3% wins and similar micro-steps, which on the one hand makes sense for this relatively mature company, but also is about as dull as dirt in terms of interesting projects for smart people to work on longer term career objectives

    Promotions are virtually nonexistent, but the company is happy to ask already-busy people to take on additional roles during times of turn over.

    A lack of interest in retention has led to high turnover by really talented people up and down the seniority spectrum.

    There has not been a head of HR in well over a year, which speaks volumes about where the priorities and values rest.

    Lack of any organized effort to integrate acquisitions - teams, products, assets, etc.

    New opportunities (revenue, tech, partner) have no logical evaluation process or home / team. You could take a promising oppty to 3 different teams without any commitment or next steps from them. As a result, Trip misses out all of the time on being early to market in new areas and then turns around and blames people internally for not being part of the "cool new thing." Also very US-centric sr mgmt team POV. If they have heard of the company or technology personally, then they (sometimes) rally behind it, but if it's huge in a foreign market, good luck getting anyone's attention until it's way too late to structure a substantive agreement.

    Advice to Management

    Senior management should launch an aggressive and humble 360 degree audit of itself and the talent at Trip.

    This has been said before, but the exec team should take on a listening and learning perspective and assume it has strayed quite seriously in serving the broader team.

    Forced ranking systems have been shown to be inherently flawed again and again across the market. What do I do if I have a team of rockstars, do you really want me to force rank someone great into a "needs improvement" category who has outperformed? On what basis?

    Metrics have their place, but if they create perverse incentives, gamification of the system, and overly-complex matrices and endless reports that absorb employees' and managers' time (versus the work they should be doing), it's time to reconsider them. Also, if in some cases the reporting systems are unreliable, why are we tying incentives to them at all?

    When the financial incentive to refer a new employee outpaces the likely bonus available to an existing employee, you can imagine what kind of motivators and messages that delivers.

    Hire a competent COO STAT.

  10. Great company!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor

    Pros

    Flexible training benefits salary vacation

    Cons

    Transparency work-life balance personal time

  11. Good place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been working for tripadvior as a sales exective for last 2 years. It is good place to learn as there are lots of smart colleagues around. The management emphasizes on moving fast as the business environment is rapidly changing.

    Cons

    The company is global leader in travel industry, however the brand awareness is not so high in my country. Most people still don't know about tripadvisor yet.

    Advice to Management

    Need to localize the product in order to satisfy the needs of each market.

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