U.S. Bank

www.usbank.com
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U.S. Bank Reviews

Updated 28 February 2015
Updated 28 February 2015
1,728 Reviews
3.2
1,728 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,153 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Toxic culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at U.S. Bank

    Pros

    Sales bonuses, trips, some colleagues

    Cons

    Shady management in hr and top tier

    Advice to ManagementAdvice

    Ask both sides of the story before casting someone as the bad guy.

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    toxic culture. Star far far away! No work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank full-time (more than 5 years)

    Pros

    Bonuses. I can't even fill the 20 word minimum because there were hardly any pros.

    Cons

    Terrible awful culture. Toxic management looking for reasons not to promote.

    Advice to ManagementAdvice

    Look into why your people have left. Look into your hr person.

    Doesn't Recommend
  3. 1 person found this helpful  

    So far it's been great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fargo, ND (US)
    Current Employee - Customer Service Representative in Fargo, ND (US)

    I have been working at U.S. Bank full-time (less than a year)

    Pros

    I've been with the bank for about 7 months now and so far everything has been great. What you do at this position is helping corporate and government customers with their credit card questions, inquiries and other questions that they might have. I'm not sure if I have just been lucky but the managers that I have are really great. They are there for any questions that I may have and are always willing to help, talk to you and find out the answer if they don't know it. Benefits are good in my opinion. I got a bonus and a raise after my sixth month, I thought that was great. Also when I started I had to work every other weekend, but after five months that changed and now my schedule is M-F 8:30-5:00 which is awesome.

    Cons

    After some time the job can get boring. Don't get too comfy in your cube cause you might have to change it multiple times.

    Advice to ManagementAdvice

    Give more access to the internet to the customer service people, it can get really boring on a slow days. At least to news websites.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Very high ethical standards for a bank which is nice to be a part of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Minneapolis, MN (US)
    Current Employee - Teller in Minneapolis, MN (US)

    I have been working at U.S. Bank

    Pros

    Great management, opportunities for cash bonuses based on referrals, management really focuses on employee development and feels like you are really being supported and looked out for, hire within first so its nice that employees looking to advance have a better chance, best banking package given to employees

    Cons

    somewhat archaic way of doing things, operations is a pain in the butt and they really focus in on making sure you are doing everything procedurally correct and its a big issue if your not, audit season is a headache and huge stress factor, customer service is rated and can be a pain in the butt because of the all or nothing mentality of scoring, referrals get annoying, can be high stress due to nature of customer service industries, hard to get a promotion or raise it seems

    Advice to ManagementAdvice

    I would advise upper management to focus on not only recognizing but REWARDING employees for their hard work; banking is a tough and demanding (mentally and emotionally) job; good employees don't get enough credit and compensation for that. Also, the bank brand is weak.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Bank Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller
    Former Employee - Bank Teller

    I worked at U.S. Bank part-time (more than a year)

    Pros

    Great company to work for, excellent way of training and really cares about their employees

    Cons

    Focuses too much on sales

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Operations Experience - 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Oshkosh, WI (US)
    Former Employee - Business Analyst in Oshkosh, WI (US)

    I worked at U.S. Bank full-time (more than 5 years)

    Pros

    Always Plenty of work to do, good 401K match, solid company

    Cons

    Poor recognition, work overload, poor advancement, friends help friends and that is all. Job postings posted even though they already know who was getting the job in house, sexist managers - hate men, unorganized

    Advice to ManagementAdvice

    Treat employees like adults, not children
    Increase middle men...poor efficiency
    Poor hiring, high turnover

    Doesn't Recommend
    Neutral Outlook
  8.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    Great employee incentives with room for growth.

    Cons

    Do not offer training programs for advancement.

  9.  

    Love working for U.S. Bank.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Management Analyst in Coeur d'Alene, ID (US)
    Current Employee - Workforce Management Analyst in Coeur d'Alene, ID (US)

    I have been working at U.S. Bank full-time (more than 8 years)

    Pros

    Great personal/professional development programs. Great people, good pay, awesome vacation allowance.

    Cons

    Not enough advancement opportunities to grow your career.

    Advice to ManagementAdvice

    Be up front and truthful with your employee's. Keep them in the loop with important changes. Help them learn what advancement opportunities are available to them.

    Recommends
    Neutral Outlook
  10.  

    Great company but salary is flat. They care more about stock holders than employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer IV in Saint Louis, MO (US)
    Current Employee - Applications Developer IV in Saint Louis, MO (US)

    I have been working at U.S. Bank

    Pros

    This is a very stable company with excellent benefits and enlightened management, in the right position it would be opportunities to grow and there is always a lot going on

    Cons

    In IT for the past 2 years all salaried employees have been required to take a pay reduction in the form of an extra week of unpaid vacation, for which the compensation was reduced from pay checks throughout the year. This was in an effort to afford stock buy backs and make earnings numbers to impress investors. That's great got strengthening the company but very unfair to employees who have bills and budgets of our own. To make matters worse raises for meeting performance goals have been 1 or 2% and bonuses not so great. Last year I was pleased to see a 2% raise until i learned that my bonus had been decreased by almost the same dollar amount as my pay increase! Career opportunities for growth within my business unit have been non existent.

    Advice to ManagementAdvice

    You have been cutting the corners on compensation for skilled and experienced IT professionals in key positions for too long. As the economy opens up we ARE getting outside offers. You can expect to start bleeding tech talent very soon if things continue in this trend. I have been key on some large projects and I can tell you I am looking.

    Recommends
    Neutral Outlook
    Approves of CEO

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