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UPS Reviews

Updated 24 April 2015
3412 reviews filtered by
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3.5
3,412 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
UPS Chief Executive Officer David Abney
David Abney
316 Ratings

Pros
  • Part-time supervisor position is helpful due to possible tuition reimbursement (in 248 reviews)

  • Very structured organization with great benefits and hard working employees (in 246 reviews)

Cons
  • Work life balance is the biggest challenge, specifically for Management employees (in 94 reviews)

  • part-time but sometimes you only work for an 1 hour which total waist of time (in 169 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good Company, limited pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Treasury
    Former Employee - Treasury

    I worked at UPS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good, supportive company. Helpful staff, well structured teams. Good work-life balance

    Cons

    Progression was limited as was salary. No bonuses.

    Advice to Management

    To keep the better staff you need to pay better!

  2. Would only recommend to robots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Former Driver in Barking, London, England
    Current Employee - Former Driver in Barking, London, England

    I have been working at UPS full-time (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Good Pay and Overtime rates
    Various discounts
    Friendly co-workers (most of them)

    Cons

    Lack of empathy from management
    Emphasis on staff well being is just for show
    Management don't practice what they preach and always break company policy to get job done

    Advice to Management

    Quit and find another job that would teach you how to be leaders rather than dictators.

  3. Only for the thick skinned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Package Car Driver in Barking, London, England
    Former Employee - Package Car Driver in Barking, London, England

    I worked at UPS full-time (Less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good pay
    Good colleagues
    Decent discounts and benefits

    Cons

    Extremely poor and unreasonable management
    Longer hours than necessary
    Unrealistic expectations

    Advice to Management

    Listen to your staff especially drivers.
    Don't abuse your position

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in London, England
    Former Employee - Territory Manager in London, England

    I worked at UPS

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good management, promotion prospects, work environment.

    Cons

    Lack of information about management.

  6. Helpful (2)

    Great job, if you can hack it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre-loader in Tamworth, England
    Current Employee - Pre-loader in Tamworth, England

    I have been working at UPS part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great money! £9.07 an hour on a temp contract with a pay increase to ~£14/h after first three months.

    Great hours! I'm on the 3:30 -7:30 shift in the morning, which in practice is more like 3 - 8, and providing you don't mind the early hours it's great!

    Great workout! The 4 hours of heavy lifting combined with my circa 4 mile bike ride each way every day means I'm getting fitter by the day! No need for that gym membership anymore!

    Great People! So far everyone is friendly, and even when things get tough and your supervisor starts shouting at you (It can happen during the really bad days) you know it's never meant maliciously. You might get thrown in at the deep end like I did when I first started, especially if they're several people short, but you are praised for hard work. =)

    From what I hear there are plenty of opportunities to further your career at UPS, evidenced from people I have spoken to!

    Cons

    Can be quite daunting during your first few weeks. The way out is especially scary because they have tighter security than at the airport! X-ray scanners, metal detectors, you name it! Understandable of course, but still...

    The system used (On pre-load anyway) is utter rubbish. They force all the parcels down the belt at you like there's going to be some sort of famine and take no care if you get buried under a pile of parcels.

    Even if you are the most caring person in the world you will eventually stop giving a crap about handling parcels carefully. Everyone chucks and tosses things about. Okay, maybe the obviously fragile stuff they wont, but little parcels are just thrown willy nilly.

    Advice to Management

    Rather than having all the parcels for pre-load forced on the pre-loaders in a 'push' system, have a 'pull' system where the workers get more parcels as they need them. Better yet, sort the parcels out beforehand onto trolleys so all the parcels for a particular van are on one trolley, so the pre-loader knows what needs to go in and isn't spending 4 hours trying to find room for stuff.

    More communication between the van drivers and pre-loaders is needed. I spent a shift putting parcels into one van as per the guide I was given and when the driver turned up he made me take half of them out and put them in a different van because the drivers had a different delivery system to what was on paper! Very frustrating!

  7. My overall experience at UPS was positive.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UPS part-time (More than 5 years)

    Pros

    UPS hires from within. If interested to work as a driver, get a job as a warehouse operative and later apply for a job as a driver.

    Cons

    Unfortunately, most of the positions available are driver positions. There are not many other options.

  8. Helpful (1)

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Derby, England
    Current Employee - Shift Supervisor in Derby, England

    I have been working at UPS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good benefits, pension and salary. with job security

    Cons

    Can be tough culture, but for those willing can be good promotion prospects

    Advice to Management

    can be unsocial hours

  9. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Clerk in London, England
    Former Employee - Data Entry Clerk in London, England

    I worked at UPS full-time (More than 8 years)

    Pros

    flexibility , good team and understanding team leader

    Cons

    management improvement will good and easy going manager

    Advice to Management

    n/a

  10. A steep learning curve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Sheffield, England
    Current Employee - Trainer in Sheffield, England

    I have been working at UPS full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good salary and good benefits.

    Cons

    None. A good place to work

  11. Helpful (3)

    Dishonest Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Dewsbury, England
    Former Employee - Supervisor in Dewsbury, England

    I worked at UPS full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Reasonably well paid for the industry, but you will have to put in the hours to earn it.

    Cons

    Hypocritical Managers. Company policies are not followed, all in the name of profit. Bullying is rife, from the highest managers downwards. Dishonesty is the best way forwards. If you go by the book, don't expect to progress

    Advice to Management

    You have a policy book, use it. You have a code of business conduct, use it. Be honest.

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