UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated 18 October 2014
Updated 18 October 2014
2,049 Reviews
2.9
2,049 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
808 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 260 reviews)

  • This company does strive for work/life balance with it's employees (in 141 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 94 reviews)

  • This company also does not offer their employees good health insurance (in 83 reviews)

More Highlights

Employee Reviews

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  1.  

    good people! safe work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    you work helping others around the world

    Cons

    management is not good, they need more experienced management

    Advice to ManagementAdvice

    don't tell people you they are a disapointment to you

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Get it right first and then go to market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Centrally located with nice view from where the senior management sit

    Cons

    Blame culture - no accountability for mickey mouse set-up
    Brazen and bullish management style
    Indecision
    Easily influenced by stroppy salesforce
    No account for relationship building
    No regard for talent
    Lack of engagement
    Arrogant in the market

    Advice to ManagementAdvice

    A lot of making up to do given the bad press and publicity - instead of bullying business get down to the level and earn the work - see and observe from the successful partnerships and supplier network. Must be sandy down there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great company in the US, lousy to work for outside of the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Maidenhead, England
    Former Employee - Project Manager in Maidenhead, England

    I worked at UnitedHealth Group

    Pros

    United is a good name to have on your CV but the lack of any real commitment to training and development for staff outside of the US is very evident. Generally most people are fairly friendly but there's no real company spirit as such - it's the kind of company where you know that most of your colleagues would rather be working somewhere else.

    Cons

    United is first and foremost an American company. This manifests in the lack of any effort to retain and develop staff or managers outside of the States. Managers in the US are on average, not terribly world wise with the result that they tend to wade in and tell international staff what's what despite having little or no insight or experience themselves. The training and development is amongst the worst of any company I've worked for - this seems to stem from a Human Capital function that would be better described as a personnel function given that they have no clear strategy for development of human capital. The appraisal system is a complete lottery and can be abused by senior managers to punish staff with low / no pay rises even when it's clear they have performed. Lastly, whilst some managers are hard working, committed and capable, some appear to have been promoted largely on their ability to slate everyone else at every opportunity.

    Advice to ManagementAdvice

    Figure out what the culture / values of the company really should be and then work hard to align managers / behaviours to these.

    Doesn't Recommend
    Disapproves of CEO
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  5. 5 people found this helpful  

    Overall good place to work but too much corporate bureaucracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Good work live balance. Corporate culture initiative is looking to change environment but it is slow. Descent benefits.

    Cons

    Frequent cost cutting measures and layoffs to ensure bottom line is met result in most work being reactive to current fires rather than working to prevent future ones. Communications is difficult at times between layers. Too many policies and procedures and different internal systems to wade through sometimes to get any real work done. Not a lot of change to advance within the company past certain levels unless you know the right people or worked with them at a prior employer.

    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Current employee, RN Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephonic Case Manager in Brentwood, TN (US)
    Current Employee - Telephonic Case Manager in Brentwood, TN (US)

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    The company is active in community support and promote volunteer efforts of employees. Many learning opportunities, education reimbursement if directly applicable to current job duties. Above average pay, good amount of time off based on years of service. Autonomy is a plus.

    Cons

    High workload with many days requiring longer than 8 hour day to complete all duties as a salaried employee. Scheduling time off subject to staffing needs. There is a consistent amount of high expectations for employees to meet metrics, constant changes, with poor communication across the multiple departments. Job duties can widely based on business needs.

    Advice to ManagementAdvice

    More research into pros/cons of process prior to implementation could help overall satisfaction for all involved.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    A great place to work because of the great people that you work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Horsham, PA (US)
    Former Employee - Senior Developer in Horsham, PA (US)

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Very professional, intelligent and caring staff.

    Cons

    The company does not really care about it's employees. Very poor increases using the economy as an excuse, even though their stock is through the roof. Very poor bonuses even though they advertise up to 20% of salary, A good review equals 0 bonus in 2014. Prior years were also dismal with the same excuse.
    Benefits are horrible. Anyone with a choice, such as a working spouse, would choose healthcare benefits from the spouse. You would think that a healthcare company would offer good healthcare benefits to its own employees, but you would be wrong.

    Advice to ManagementAdvice

    Treat your employees fairly. Set an example for other businesses to follow. Your employees are afraid to tell you what they really think.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Great people to work with; call center metrics almost impossible to reach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Hooksett, NH (US)
    Former Employee - Customer Care Professional in Hooksett, NH (US)

    I worked at UnitedHealth Group full-time (more than an year)

    Pros

    great coworkers; job does have the potential to positively impact customers' lives; direct supervisors were good; training is good if you are willing to ask for help; decent opportunities for advancement

    Cons

    very stressful call center metrics; emphasis on being "compassionate" on every call but not much follow-through from upper management to adjust call metrics; difficult to obtain raises and bonus because metrics were so difficult to achieve

    Advice to ManagementAdvice

    If "compassion" is what you want customer service reps to provide 100% of the time, then make sure all of management is modeling compassion with employees. Also, management should follow through more consistently to make sure that all employees who need additional training are receiving it. (When one employee isn't trained well, it creates a lot more work for everyone else.)

    Doesn't Recommend
  9.  

    Work from home

    Current Employee - Clinical Administrative Coordinator in Lisle, IL (US)
    Current Employee - Clinical Administrative Coordinator in Lisle, IL (US)

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Work from home every day

    Cons

    Training Aids could be better

  10.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Phoenix, AZ (US)
    Former Employee - Director in Phoenix, AZ (US)

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Leadership. Vision for the future.

    Cons

    Work-life balance was a consistent struggle due to challenges with layoffs due to overall economy.

    Advice to ManagementAdvice

    Recognition of value of staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good place to work

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Good place to work In this company

    Cons

    There no work life balance.

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