UnitedHealth Group

www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated 27 January 2015
Updated 27 January 2015
2,251 Reviews
2.9
2,251 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
890 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

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  1.  

    good people! safe work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    you work helping others around the world

    Cons

    management is not good, they need more experienced management

    Advice to ManagementAdvice

    don't tell people you they are a disapointment to you

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Get it right first and then go to market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Centrally located with nice view from where the senior management sit

    Cons

    Blame culture - no accountability for mickey mouse set-up
    Brazen and bullish management style
    Indecision
    Easily influenced by stroppy salesforce
    No account for relationship building
    No regard for talent
    Lack of engagement
    Arrogant in the market

    Advice to ManagementAdvice

    A lot of making up to do given the bad press and publicity - instead of bullying business get down to the level and earn the work - see and observe from the successful partnerships and supplier network. Must be sandy down there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great company in the US, lousy to work for outside of the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Maidenhead, England
    Former Employee - Project Manager in Maidenhead, England

    I worked at UnitedHealth Group

    Pros

    United is a good name to have on your CV but the lack of any real commitment to training and development for staff outside of the US is very evident. Generally most people are fairly friendly but there's no real company spirit as such - it's the kind of company where you know that most of your colleagues would rather be working somewhere else.

    Cons

    United is first and foremost an American company. This manifests in the lack of any effort to retain and develop staff or managers outside of the States. Managers in the US are on average, not terribly world wise with the result that they tend to wade in and tell international staff what's what despite having little or no insight or experience themselves. The training and development is amongst the worst of any company I've worked for - this seems to stem from a Human Capital function that would be better described as a personnel function given that they have no clear strategy for development of human capital. The appraisal system is a complete lottery and can be abused by senior managers to punish staff with low / no pay rises even when it's clear they have performed. Lastly, whilst some managers are hard working, committed and capable, some appear to have been promoted largely on their ability to slate everyone else at every opportunity.

    Advice to ManagementAdvice

    Figure out what the culture / values of the company really should be and then work hard to align managers / behaviours to these.

    Doesn't Recommend
    Disapproves of CEO
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  5. 23 people found this helpful  

    In chaos lies job security...if you can deal with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Minneapolis, MN (US)
    Current Employee - Senior Project Manager in Minneapolis, MN (US)

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to ManagementAdvice

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice

    Neutral Outlook
    Disapproves of CEO
  6. 11 people found this helpful  

    Everything changed this year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager

    I have been working at UnitedHealth Group

    Pros

    Work from home, as a nurse it's the only day job that pays a living wage in my area.

    Cons

    OptumHealth (under the UHC umbrella) has always been notorious for micromanagement and it only gets tighter and tighter. Change is so frequent that you can't believe anything an"hone says because it will all change again next week (I only WISH I were exaggerating). Job processes change constantly and without warning, so there is no opportunity to master anything anymore. In such an environment, Experience becomes a liability rather than an asset.

    Advice to ManagementAdvice

    Ease up. Give your nurses room to be nurses. Exercise some common sense. Bring back the nursing process, which is by its very nature "member-centric". Pulling us away from that to have us respond knee-jerk to data that is already obsolete by the time it clogs up our member files - repeatedly - is shooting you in the foot and killing our members' confidence in the program. We have a contract to uphold - you have nurses on board for a reason - let us give you what we are trained to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    A Top Notch Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Cypress, CA (US)
    Former Employee - Project Coordinator in Cypress, CA (US)

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    I enjoyed my 14 years of employment with UnitedHealth Group. The company does have very stringent standards and requires hard work and dedication to your job. They do reward you with above average compensation and benefits.

    Cons

    Work hours can be long and draining, but overtime is offered on a voluntary basis at times throughout the year and not always mandatory except during peak periods.

    Advice to ManagementAdvice

    Making OT available on a voluntary basis throughout the year to avoid employee burnout.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Results driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse in Phoenix, AZ (US)
    Current Employee - Nurse in Phoenix, AZ (US)

    I have been working at UnitedHealth Group

    Pros

    The abilities to branch out within same corporate umbrella . The stock purchase , 401 K, competitive wages

    Cons

    The bureaucracy, being innovative is a good headliner but not much practice. Cooperate environment when subdinates quickly learn not to "question the way things have always been done " poor work life balance , stretching human capital, along with shortcuts to make the bottom line may back fire

    Advice to ManagementAdvice

    Take some time to pay attention to what your employees write about in vital signs....they want to be successful but lack the support .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Great experience with this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Administrative Coordinator in Las Vegas, NV (US)
    Current Employee - Clinical Administrative Coordinator in Las Vegas, NV (US)

    I have been working at UnitedHealth Group

    Pros

    This is a great place to work! Benefits, pay is decent ROOM FOR GROWTH and just a positive enviroment Which brings a great peace of mind while at work!!!

    Cons

    No Cons......YET. lol Everyone gets along great here.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Large Healthcare company with strong processes, lots of opportunity if you want to live in Minnesota near corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Finance in Plano, TX (US)
    Former Employee - Director of Finance in Plano, TX (US)

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    On the leading edge of changing the healthcare industry. Strong investment in process improvements to provide value added services to customers. Focused on providing customers with strong service. Strong ERP systems throughout the company to support each functions needs. Good work life balance and ability to telecommuter for specific positions.

    Cons

    Large corporation with too many silos. Centralized in Minnesota near the corporate office. Hard to find functional opportunities like finance, HR, etc outside of corporate headquarters.

    Advice to ManagementAdvice

    Keep up the good work and continue to invest in your staff and systems.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Case Manager in Columbus, OH (US)
    Current Employee - Field Case Manager in Columbus, OH (US)

    I have been working at UnitedHealth Group

    Pros

    Everyone is positive. If they don't know, they try hard to find out answers. Customer focused. Very good to employees. Pay is above average. High values.

    Cons

    I have no cons. It is an excellent place to work.

    Advice to ManagementAdvice

    Management is very effective and genuine.

    Recommends
    Positive Outlook
    Approves of CEO

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