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UnitedHealth Group Reviews

Updated 17 April 2015
2460 reviews filtered by
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3.0
2,460 Reviews
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Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
983 Ratings

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)

Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. good people! safe work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    you work helping others around the world

    Cons

    management is not good, they need more experienced management

    Advice to Management

    don't tell people you they are a disapointment to you

  2. Helpful (3)

    Get it right first and then go to market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Centrally located with nice view from where the senior management sit

    Cons

    Blame culture - no accountability for mickey mouse set-up
    Brazen and bullish management style
    Indecision
    Easily influenced by stroppy salesforce
    No account for relationship building
    No regard for talent
    Lack of engagement
    Arrogant in the market

    Advice to Management

    A lot of making up to do given the bad press and publicity - instead of bullying business get down to the level and earn the work - see and observe from the successful partnerships and supplier network. Must be sandy down there.

  3. Helpful (4)

    Great company in the US, lousy to work for outside of the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Maidenhead, England
    Former Employee - Project Manager in Maidenhead, England

    I worked at UnitedHealth Group

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    United is a good name to have on your CV but the lack of any real commitment to training and development for staff outside of the US is very evident. Generally most people are fairly friendly but there's no real company spirit as such - it's the kind of company where you know that most of your colleagues would rather be working somewhere else.

    Cons

    United is first and foremost an American company. This manifests in the lack of any effort to retain and develop staff or managers outside of the States. Managers in the US are on average, not terribly world wise with the result that they tend to wade in and tell international staff what's what despite having little or no insight or experience themselves. The training and development is amongst the worst of any company I've worked for - this seems to stem from a Human Capital function that would be better described as a personnel function given that they have no clear strategy for development of human capital. The appraisal system is a complete lottery and can be abused by senior managers to punish staff with low / no pay rises even when it's clear they have performed. Lastly, whilst some managers are hard working, committed and capable, some appear to have been promoted largely on their ability to slate everyone else at every opportunity.

    Advice to Management

    Figure out what the culture / values of the company really should be and then work hard to align managers / behaviours to these.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (79)

    In chaos lies job security...if you can deal with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Minneapolis, MN (US)
    Current Employee - Senior Project Manager in Minneapolis, MN (US)

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to Management

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice

  6. Helpful (47)

    Nice place to work if you can stomach the ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Minnetonka, MN (US)
    Former Employee - Associate Director in Minnetonka, MN (US)

    I worked at UnitedHealth Group full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I'm a bit torn on which way this review should go. I had a lot of positive of experiences at UnitedHealth and was offered a lot of opportunities including merit based promotions. In my division at least, we looked internally for talent and promoted within. Work life balance was respected quite a bit as well. There were definitely 60+ hour weeks, but to offset that, it was not an issue to run out in the middle of the day for a school event or what not. Pay and benefits were on the average to slightly above side of things for the Minneapolis area. I also worked with a very talented group of people which is not always the norm at previous companies.

    Cons

    My main issue with UnitedHealth was their willingness to use someone up until they're done and toss them out. As a manager/director I went through a couple rounds of layoffs which seemed to be a good way to get rid of the squeaky wheel, not necessarily dead weight. Towards the end of my tenure I became that squeaky wheel because of the unethical work I saw going on and it was obvious I was on the way out.

    Advice to Management

    I am not sure I am qualified to offer much advice to a juggernaut that is rolling along in the market. I would just encourage them to not just talk about a positive culture, but make sure it's happening.

  7. Helpful (11)

    Your job will be what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Eden Prairie, MN (US)
    Current Employee - Administrative Assistant in Eden Prairie, MN (US)

    I have been working at UnitedHealth Group full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I work for the Optum division of UHG and I love my job. I really do. I look forward to going to work, seeing my coworkers and feeling like I'm contributing to a greater good, bettering healthcare for people. They offer generous PTO, we're able to work from home (not all the time but it's pretty flexible), the culture feels fresh and motivated. Leadership with an organization of this size is often hit or miss but I feel like we've got a pretty good thing going. I work for 3 VP's and their teams, it's never boring! I tell my friends, I've never worked with a group of such young, innovative people. It's exciting and you feel like you're a part of something bigger.

    Cons

    Disappointing raises, 3 months after the cost of health insurance premiums rose, we received our raises for the year... it worked out to bringing home $2 more per pay period than I was making last year. Yay!!

    Advice to Management

    Less focus on Wall Street/Shareholders, More focus on what we're doing for our members; Compensation that equals out to more than what employees brought home the year before.

  8. Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in New York, NY (US)
    Current Employee - Vice President in New York, NY (US)

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Outstanding team with Optum, which is the health care IT role model and leader in the industry; good flexible hours, extremely bright talents

    Cons

    Lots of traveling; high pressure on the stock price from the investors

    Advice to Management

    Award employee stock option for grade 28 and higher, not just grade 32 or higher

  9. Helpful (1)

    Senior Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Relaxed environment
    Nice coworkers
    No Micro managers

    Cons

    Not much time off available due to them being understaffed
    Not too much job security

  10. Helpful (2)

    High performers can succeed here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Huge company with ample opportunity for variety; Optum is growing quickly and is well regarded within the industry; the company has a good track record of treating top performers well (comp and opportunities); company culture overall is generally supportive and positive

    Cons

    Expectations for continued growth have created a fairly stressful environment in some segments of the business; frequent organizational changes and strategy shifts can be frustrating for some employees but the company has made efforts to improve on these aspects

    Advice to Management

    Nothing to add here

  11. Pharmacy Helpdesk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Overland Park, KS (US)
    Former Employee - Anonymous Employee in Overland Park, KS (US)

    I worked at UnitedHealth Group

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great Benefits and incentive programs

    Cons

    Constant change in management Shift changes every three months

    Advice to Management

    na

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