UnitedHealth Group Reviews

Updated 30 August 2014
Updated 30 August 2014
2,009 Reviews

2.9
2,009 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
798 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good people! safe work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    you work helping others around the world

    Cons

    management is not good, they need more experienced management

    Advice to ManagementAdvice

    don't tell people you they are a disapointment to you

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Get it right first and then go to market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Centrally located with nice view from where the senior management sit

    Cons

    Blame culture - no accountability for mickey mouse set-up
    Brazen and bullish management style
    Indecision
    Easily influenced by stroppy salesforce
    No account for relationship building
    No regard for talent
    Lack of engagement
    Arrogant in the market

    Advice to ManagementAdvice

    A lot of making up to do given the bad press and publicity - instead of bullying business get down to the level and earn the work - see and observe from the successful partnerships and supplier network. Must be sandy down there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great company in the US, lousy to work for outside of the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager  in  Maidenhead, England
    Former Employee - Project Manager in Maidenhead, England

    I worked at UnitedHealth Group

    Pros

    United is a good name to have on your CV but the lack of any real commitment to training and development for staff outside of the US is very evident. Generally most people are fairly friendly but there's no real company spirit as such - it's the kind of company where you know that most of your colleagues would rather be working somewhere else.

    Cons

    United is first and foremost an American company. This manifests in the lack of any effort to retain and develop staff or managers outside of the States. Managers in the US are on average, not terribly world wise with the result that they tend to wade in and tell international staff what's what despite having little or no insight or experience themselves. The training and development is amongst the worst of any company I've worked for - this seems to stem from a Human Capital function that would be better described as a personnel function given that they have no clear strategy for development of human capital. The appraisal system is a complete lottery and can be abused by senior managers to punish staff with low / no pay rises even when it's clear they have performed. Lastly, whilst some managers are hard working, committed and capable, some appear to have been promoted largely on their ability to slate everyone else at every opportunity.

    Advice to ManagementAdvice

    Figure out what the culture / values of the company really should be and then work hard to align managers / behaviours to these.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Stable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rework Specialist  in  Greensboro, NC (US)
    Current Employee - Rework Specialist in Greensboro, NC (US)

    I have been working at UnitedHealth Group full-time for more than 8 years

    Pros

    Ability to telecommute, flex schedules, good benefit packages

    Cons

    Quick to put people on performance warnings, difficulty moving from one department to another.

    Advice to ManagementAdvice

    The stringent, computerized metric evaluations neglect to consider the employee as a whole.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Challenging, in a good way...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Cypress, CA (US)
    Former Employee - Senior Customer Service Representative in Cypress, CA (US)

    I worked at UnitedHealth Group full-time for more than a year

    Pros

    They kept training me to do more and more platforms and skills. Learning to help members more and more in very difficult areas.

    Cons

    If it took longer than 2 minutes to help them, you would get a Verbal or written warning for your time metrics going up. There is just no way to give quality help in 120 seconds. I took my chances and gave quality help and was fired for my time metrics. I helped people fix problems that employees trying to beat the 2 minute time criteria created and helped a great many people. (members were finally able to get Chemo meds) TOTALLY WORTH IT. At the end of the day it isn't how fast you work, it's how many lives you touch.

    Advice to ManagementAdvice

    Stop with the favoritism and time metrics and give some quality help, not fast help to the Members.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Job is ok. Management could use a good overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Hours are flexible. Able to work at your own pace

    Cons

    supervisors are cliquey and immature

    No opinion of CEO
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Analyst  in  San Diego, CA (US)
    Former Employee - Eligibility Analyst in San Diego, CA (US)

    I worked at UnitedHealth Group full-time for more than a year

    Pros

    Great company to work for

    Cons

    Great company to work fornone

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Employees viewed as expendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Operations Analyst  in  Lake Oswego, OR (US)
    Current Employee - Business Operations Analyst in Lake Oswego, OR (US)

    I have been working at UnitedHealth Group full-time for more than 10 years

    Pros

    Nation wide company, room for re-location if necessary. Co-workers dedicated to the customers

    Cons

    Company culture views employees and customers as expendable. Upper management and corporate heads disregard experience and high value asset employees in favor of board of director profits.

    Advice to ManagementAdvice

    Loyalty is a two way street. You spend millions training new employees to spend less on salaries and dump experienced employees without the opportunity to advance themselves or transfer to other positions. You keep losing knowledge sets and money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Innovative and Fun at Work Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Reporting Analyst  in  Gurgaon, Haryana (India)
    Current Employee - Senior Reporting Analyst in Gurgaon, Haryana (India)

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Personal life/ Professional Life Blance

    Cons

    the Opportunities in UHG are now stagnant no growth chances

    Recommends
    Neutral Outlook
    Approves of CEO

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