UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated 17 December 2014
Updated 17 December 2014
2,165 Reviews
2.9
2,165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
859 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good people! safe work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    you work helping others around the world

    Cons

    management is not good, they need more experienced management

    Advice to ManagementAdvice

    don't tell people you they are a disapointment to you

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Get it right first and then go to market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Centrally located with nice view from where the senior management sit

    Cons

    Blame culture - no accountability for mickey mouse set-up
    Brazen and bullish management style
    Indecision
    Easily influenced by stroppy salesforce
    No account for relationship building
    No regard for talent
    Lack of engagement
    Arrogant in the market

    Advice to ManagementAdvice

    A lot of making up to do given the bad press and publicity - instead of bullying business get down to the level and earn the work - see and observe from the successful partnerships and supplier network. Must be sandy down there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great company in the US, lousy to work for outside of the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Maidenhead, England
    Former Employee - Project Manager in Maidenhead, England

    I worked at UnitedHealth Group

    Pros

    United is a good name to have on your CV but the lack of any real commitment to training and development for staff outside of the US is very evident. Generally most people are fairly friendly but there's no real company spirit as such - it's the kind of company where you know that most of your colleagues would rather be working somewhere else.

    Cons

    United is first and foremost an American company. This manifests in the lack of any effort to retain and develop staff or managers outside of the States. Managers in the US are on average, not terribly world wise with the result that they tend to wade in and tell international staff what's what despite having little or no insight or experience themselves. The training and development is amongst the worst of any company I've worked for - this seems to stem from a Human Capital function that would be better described as a personnel function given that they have no clear strategy for development of human capital. The appraisal system is a complete lottery and can be abused by senior managers to punish staff with low / no pay rises even when it's clear they have performed. Lastly, whilst some managers are hard working, committed and capable, some appear to have been promoted largely on their ability to slate everyone else at every opportunity.

    Advice to ManagementAdvice

    Figure out what the culture / values of the company really should be and then work hard to align managers / behaviours to these.

    Doesn't Recommend
    Disapproves of CEO
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  5. 26 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX (US)
    Former Employee - Management and Clinical/Professional in Houston, TX (US)

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  6.  

    A great place to learn about health insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO (US)
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO (US)

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Salary flexible hours willingness to teach new things

    Cons

    Too much for one person to do and achieve metrics

    Advice to ManagementAdvice

    Balance load of work evenly

    Recommends
    Approves of CEO
  7.  

    Pleasant experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter in Lawrenceville, IL (US)
    Former Employee - Senior Underwriter in Lawrenceville, IL (US)

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Good pay and working conditions.

    Cons

    High productivity demands and excessive auditing.

    Advice to ManagementAdvice

    Talk less about making quality the focus and actually do it.

    Recommends
    Neutral Outlook
  8.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Decent pay, easy work. Not really too many positive things I can say about the work or company in general.

    Cons

    It's a call center everything you do is about numbers. How many calls, how long were they? Who really cares if someone doesn't understand their policy benefits or claims, right

  9.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service in Raleigh, NC (US)
    Current Employee - Customer Service in Raleigh, NC (US)

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive wages, can work from home, chance to learn the health coverage industry, great pto

    Cons

    I can't think of any con's beside the fact that there are no raises for this position, at times they're disorganized

    Advice to ManagementAdvice

    Organization

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Balance Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Dallas, TX (US)
    Current Employee - Consultant in Dallas, TX (US)

    I have been working at UnitedHealth Group

    Pros

    Great work/ life balance for those that need a balance.

    Cons

    arbitrary goals and focuses on wrong data

    Advice to ManagementAdvice

    Goals should be based on the person and their territory, not the same goal for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great pay & benefits. Poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Knoxville, TN (US)
    Former Employee - Care Coordinator in Knoxville, TN (US)

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Ample time off. Exceptional pay.

    Cons

    Management is out of touch and lacks respect for the frontline employees.

    Advice to ManagementAdvice

    Learn to appreciate hard-working employees.

    Recommends
    Neutral Outlook

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