UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated 25 November 2014
Updated 25 November 2014
2,133 Reviews
2.9
2,133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
843 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

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  1.  

    good people! safe work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    you work helping others around the world

    Cons

    management is not good, they need more experienced management

    Advice to ManagementAdvice

    don't tell people you they are a disapointment to you

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Get it right first and then go to market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Centrally located with nice view from where the senior management sit

    Cons

    Blame culture - no accountability for mickey mouse set-up
    Brazen and bullish management style
    Indecision
    Easily influenced by stroppy salesforce
    No account for relationship building
    No regard for talent
    Lack of engagement
    Arrogant in the market

    Advice to ManagementAdvice

    A lot of making up to do given the bad press and publicity - instead of bullying business get down to the level and earn the work - see and observe from the successful partnerships and supplier network. Must be sandy down there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great company in the US, lousy to work for outside of the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Maidenhead, England
    Former Employee - Project Manager in Maidenhead, England

    I worked at UnitedHealth Group

    Pros

    United is a good name to have on your CV but the lack of any real commitment to training and development for staff outside of the US is very evident. Generally most people are fairly friendly but there's no real company spirit as such - it's the kind of company where you know that most of your colleagues would rather be working somewhere else.

    Cons

    United is first and foremost an American company. This manifests in the lack of any effort to retain and develop staff or managers outside of the States. Managers in the US are on average, not terribly world wise with the result that they tend to wade in and tell international staff what's what despite having little or no insight or experience themselves. The training and development is amongst the worst of any company I've worked for - this seems to stem from a Human Capital function that would be better described as a personnel function given that they have no clear strategy for development of human capital. The appraisal system is a complete lottery and can be abused by senior managers to punish staff with low / no pay rises even when it's clear they have performed. Lastly, whilst some managers are hard working, committed and capable, some appear to have been promoted largely on their ability to slate everyone else at every opportunity.

    Advice to ManagementAdvice

    Figure out what the culture / values of the company really should be and then work hard to align managers / behaviours to these.

    Doesn't Recommend
    Disapproves of CEO
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  5. 18 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX (US)
    Former Employee - Management and Clinical/Professional in Houston, TX (US)

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  6. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend
  7. 4 people found this helpful  

    UHG - OPTUMRX Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Carlsbad, CA (US)
    Current Employee - Senior Customer Service Representative in Carlsbad, CA (US)

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Diversity of function, assignments. Customer Service, Prior Authorization, Pharmacy Technician, Pharmacists. There are also many opportunities for Specialty Team members. Great atmosphere and good training!

    Cons

    Utilizes UHG offsite recruiters for all positions. This hinders the opportunity for top performers who have developed specific skills and relationships from always being considered for promotions.

    Advice to ManagementAdvice

    Redesign the INTERNAL Hiring / promotion system to allow INTERNAL candidates to bypass the external recruitment services.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 9 people found this helpful  

    United Healthcare is less concerned about their employees and more concerned about profits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Growing company (leading health insurance in U.S.), matching 401k, decent PTO after a few years, many departments/opportunities to pick from.

    Cons

    Low percentage yearly raises, declining health insurance benefits for employees (ironically), declining money spent on employees despite enormous company growth/profit.

    Advice to ManagementAdvice

    Start spending more on your valuable employees or you will lose them to other companies that will invest more in them.

    No opinion of CEO
  9. 6 people found this helpful  

    All about profits not about people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Huge company, stability, very nice working environment, stock purchase plan, healthy focus

    Cons

    Not enough staff, benefits are not good..HSA is only option, all about how to get $1 more dollar out of everything at cost of losing people to exhaustion.

    Advice to ManagementAdvice

    Take care of the people better....take a 1 percentage hit of profit to help people to work hard but not be so overloaded they become unhealthy. Too much greed...seems like it is never enough for the executives. I'm all about pushing for results but it is taken to a whole new level at United. At what cost?!

  10. 6 people found this helpful  

    IF I HAD IT TO DO OVER?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Administrative Coordinator in Cypress, CA (US)
    Current Employee - Clinical Administrative Coordinator in Cypress, CA (US)

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Great Co-Workers - pay is ok - sometimes doesn't feel lie much of a team (But has improved
    Horrible Medical Benefits

    Cons

    People promoted are the wrong people to promote
    Too much dictatorship with mgmt.
    Very much a you vs. them environment
    Management is very out of touch with the member and those who deal with them on the front line

    Advice to ManagementAdvice

    Pay attention to the turn over rates
    Be a little less worried about your own bonuses and take care of the employees
    Get in touch with what is really going on

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Opportunity for advancement however life/.work balance is skewed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Roanoke, VA (US)
    Former Employee - Management in Roanoke, VA (US)

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    If you are a person who is numbers-driven & enjoys improving based on company generated stats, you can do very well here. There is ample opportunity for advancement and pay scale & benefits are good.

    Cons

    Individual strengths are not seen or acknowledged when they counter the required & stated metrics of the job. For instance, a phone center rep who takes the extra time to completely resolve the customer's is docked because handle time is excessive. This agent has excellent quality on calls but doesn't end calls until the customer is satisfied & issue resolved. There's something wrong with that and management refuses to see it.

    Recommends
    Neutral Outlook
    No opinion of CEO

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