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UnitedHealth Group Reviews

Updated 18 April 2015
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Employee Reviews

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  1. Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wauwatosa, WI (US)
    Former Employee - Customer Service Representative in Wauwatosa, WI (US)

    I worked at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Talking to nice people on the phone. Working with nice co-workers.

    Cons

    Doing the same thing everyday.

    Advice to Management

    They don't talk to you one on one. Everything is IM or emIL

  2. Helpful (3)

    Everything was fine until the lay off!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Administrative Coordinator
    Former Employee - Clinical Administrative Coordinator

    I worked at UnitedHealth Group full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I liked the pay and the atmosphere is more on the casual side

    Cons

    Focus is on friendships vs work ethic

    Advice to Management

    Reward those don't work and not those that brown nose. Also those laid off assist more by making more visible when applying for other positions.

  3. Cross Application Projct Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at UnitedHealth Group as a contractor

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good Salary. Professional Organization

    Cons

    Long Hours, under staffed for

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  5. Pharmacy Technician in Prior Authorization Department

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at UnitedHealth Group as a contractor

    Pros

    They offer alot of opportunities to work overtime which is great because you get time and a half. If you a couple hours overtime every day each week it is definitely worth it when you see your check.

    Cons

    The company micro manages your work. Your call time needs to be under 5 minutes and you need to make tons of notes during the call instead of afterward

  6. Realistic perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjudicator in Oldsmar, FL (US)
    Former Employee - Claims Adjudicator in Oldsmar, FL (US)

    I worked at UnitedHealth Group full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, work-life balance, telecommuter option, excellent training programs, and plenty of options to grow in the company.

    Cons

    Restrictive metrics to evaluate performance and a no rehire policy if you leave company, even if it is for health reasons.

    Advice to Management

    Change hiring policies and more realistic in metrics.

  7. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Pittsburgh, PA (US)
    Current Employee - Customer Care Professional in Pittsburgh, PA (US)

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Decent Pay
    If your trying to get in the Health Care Field this Job would be great to have on your Resume
    Room for Advancement if you are close with specific Managers

    Cons

    Members can be very Rude
    Survey Scores of already angry members can determine if you keep Job or receive Bonuses

    Advice to Management

    If the main purpose is to help the members we should not be punished if the call is too long

  8. Helpful (22)

    Top-down management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN (US)
    Current Employee - Anonymous Employee in Nashville, TN (US)

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The huge pro is that the company has so many work-at-home employees. It's easy to overlook a lot of problems when there is no commute required. The people at United for the most part are good people, just wanting to do their jobs to the best of their ability and to take care of the members. Most of the people genuinely have their hearts in the right place. There are opportunities within the company, simply because it's so huge.

    Cons

    The company has changed so much in the last 5 years. It has gone to a much more top-down management style. The movement to nationalize every process has disrupted what was a smoothly running process and has created so much uncertainty and insecurity among the staff. The company has adopted an increasingly impersonal and unapproachable management style, going through meaningless displays of "communication" with employees, when everyone knows that to speak up is to be the next target. Yes, they want employee input--as long as that input is agreement with whatever already has been decided by upper management. Those who are ambitions can go far with UHG, but often promotions appear to be based on ability and willingness to play the game rather than on knowledge and ability.

    Advice to Management

    You employ many highly educated and dedicated people, many of whom have good ideas about what will and will not work in local markets, but the current management approach squelches those ideas. Treat employees with respect; that currently is lacking. And don't think for a minute that we can't all see right through those smoke screens you present.

  9. Helpful (1)

    Very satisfying and rewarding job. I feel recognized by my superiors of my contributions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Statistical Programmer
    Current Employee - Statistical Programmer

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Telecommuting, paid time off, stock options, huge opportunity for growth. My skill set has improved and I've learned a lot while working for uhc.

    Cons

    Management recently broke up our teams so this has created a hot mess. I believe things will get sorted out eventually. Medical plan isn't the best (hsa)

    Advice to Management

    Way too many meetings - half are a waste of time

  10. Helpful (4)

    The pros of working from home outweigh the many cons.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Telecommute, flexible hours, lots of pto

    Cons

    Small raises, terrible insurance, hard to move positions.

  11. Helpful (2)

    If you like being babysat and reminded of the rules of the workplace, constantly... this employer is for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Indianapolis, IN (US)
    Former Employee - Customer Service Representative in Indianapolis, IN (US)

    I worked at UnitedHealth Group full-time (less than a year)

    Pros

    Learn about the healthcare industry

    Cons

    Call center has strict metric system, extremely high volume calls, you are told what to say and how to speak to insureds, even if you have 10 plus yrs in the customer service field. 1/2 hr lunch. Low pay rate for all that you put up with.

    Advice to Management

    Raise your pay

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