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Victoria's Secret Stores Reviews

Updated 17 April 2015
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3.3
1,942 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
701 Ratings

Pros
  • Great discount and deals given to employees on different products every other month (in 106 reviews)

  • 30% employee discount with some free bras throughout the year (in 91 reviews)

Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 79 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 67 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Birmingham, England
    Former Employee - Anonymous Employee in Birmingham, England

    I worked at Victoria's Secret Stores part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great wages and evry two week! great hours

    Cons

    keeping on top of sales every hour even when there are no customers in the room is very hard cause mangers are always on your case

  2. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Victoria's Secret Stores

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyday is different, the customers are great and there's lot of incentives to work for!

    Cons

    They pay less than other retailers.

    Advice to Management

    Increase pay so you can have a better work / life balance

  3. Sales associate or slave?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Victoria's Secret Stores part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay, great team (not management), looks good on a CV and a good foot in the door to high end retail.

    Cons

    Management were almost bipolar and treated everyone different, worked long hours, shifts getting cancelled, getting in trouble for being late and calling in sick and the sales targets were too high so the competition was high with other associates

    Advice to Management

    Treat everyone the same and get a life!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company with great values. Management could improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are amazing, you meet some great characters which make your days at work more bearable. The pay and benefits are good.

    Cons

    Managers seem to be in constant competition with each other to get the net promotion which means they are patronising and rude to you sometimes. Varying shift times are exhausting.

    Advice to Management

    Focus on better communication with employees.

  6. Lovely place to work, good team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good management,
    Positive feel to the store,
    Pink team are amazing,
    Motivated by positivity

    Cons

    Making your spah and competing with keeping your 'customers' on the shop floor.

    The stress of making your spah and meeting targets.

    Shifts are long but with hard work, they go fast.

    Advice to Management

    Less focus on the spah system and less pressure on associates. More recognition for associates would benefit staff.

  7. overall fun and trendy environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Greenhithe, England
    Former Employee - Sales Associate/Cashier in Greenhithe, England

    I worked at Victoria's Secret Stores

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    interesting staff members
    americanised customer service training and so customers often very impressed and friendly
    staff discount on bras and occasional free trials of products
    busy shop and so never twiddling thumbs

    Cons

    little room for promotion
    company relatively small in the uk and so a lot of people come in simply to browse and so help can sometimes be wasted
    as it is an american brand, there aren't many uk essentials (i.e. set queing areas)

  8. Helpful (1)

    Never experienced something like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Victoria's Secret Stores

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Beautiful store, discount, odd genuine person

    Cons

    Worked in retail for 10 years and never seen such a disorganised place ! Management have there little pets they protect and if your face doesn't fit God help you you will not last long at all. The worst place I have ever worked in my life

    Advice to Management

    Learn your job before judging others in there's

  9. Lovely people, horrible sales approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Victoria's Secret Stores

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing people, great discount, fun product, easy to get promoted

    Cons

    Horrible expectations on sales in relation to pay or other benefits, incompetent management

    Advice to Management

    Work-life balance needs to be seen, employees are people not numbers.

  10. If you want to be treated with absolutely no regard or humanity, then this is the job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in London, England
    Former Employee - Customer Service Associate in London, England

    I worked at Victoria's Secret Stores full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - The staff discount
    - Monthly gratis

    Cons

    - Repetitive and has no allowance to develop your skills; for example, as a customer experience associate, I was always on the shop floor. If I was seen somewhere not in my "zoned" area, I received a "base touch" (the phrase managers use when they want to tell you off)
    - Pay is atrocious considering it is in Mayfair
    - Horribly competitive environment where associates are pressured (sometimes made to cry) to hit targets just so managers can hit their individual targets
    - Promotions only happen if you are liked by the managers
    - Hours&timetable are very unsociable as they are always short staffed

    Advice to Management

    Learn how to treat associates as humans. We may be the bottom of the Victoria's Secret food chain, but we ARE Victoria's Secret. It is us associates who represent the company to all of the millions of consumers out there.

  11. Make the most of it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting situations with customers. The flagship store in the UK has many multinationals and we have all learned from each other. While I was offered a career path, it was not the one I wanted and preferred to stay where I was. I've heard similar stories from other people.

    Cons

    Promotions can be a mixture of actual hard work and/or favouritism. It can be very childish and immature. Management have been known to be bullies. The bottom line is the sales and that can make or break your career there. They used to give bonuses but now it is limited to sales staff. The flagship store is mostly visited by tourists, who come there for a good time and not learning people's names and engaging in sales techniques.

    Advice to Management

    Learn to respect the associates. The customers pay your salary, and the hard work from the bottom level. High-efficiency selling is not going to work in a flashy tourist shop.

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