Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com

Victoria's Secret Stores Reviews

Updated 19 October 2014
Updated 19 October 2014
1,532 Reviews
3.3
1,532 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
553 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 102 reviews)

  • 30% employee discount with some free bras throughout the year (in 87 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 75 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Passionate staff, great environment to work in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Flexible job, variety in role, staff are passionate about the company, Staff Discount, great training, opportunity for progression

    Cons

    shift patterns can have awkward times,

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    London Flagship - terrible pay and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Victoria's Secret Stores full-time (less than an year)

    Pros

    You will get freebies, but for some of them you still might need to pay a bit

    Cons

    Be prepared to get onboarding that will prepare you for... a completely different job than you will end up doing. Before you apply to the Flagship store in London bare in mind that you will work in a very busy environment in Central London doing twice as much as your colleagues in other stores and you'll be paid the same. On average people leave this place after a couple of months after realizing that you're not being paid fairly for what your work is worth. The turnover is really big, which is caused mainly by poor management, that does not treat everyone equally and as for some members of the management... well they can be a bully. Situations when you cannot speak to your colleagues freely even if it's about work or to ask for help, because your manager will instantly intervene happen A LOT. Paradoxically you are not supported in highly stressful situations, to be clear in most of them you will have to do your manager's job cause he's not always going to be around instead being lazy somewhere else. As for the brand who advertise themselves as luxurious you are expected to provide excellent customer service in extremely busy environment, but you will not get the same pay as someone working for a high end brand instead getting paid very low like/or worse than some high street brands. This is a job for someone who is either really into lingerie and simply doesn't care much about the environment itself or for someone who just needs a job to get by for a few months. Other than that it is a pain working in this particular store.

    Advice to ManagementAdvice

    Invest more time in supporting employees, rather than pretending to do any work. Especially in peak times seriously instead of running around looking for people to do the job (even though everyone's already busy) it would help much more if you'd get your hands on some actual work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in London, England
    Former Employee - Seasonal Sales Associate in London, England

    I worked at Victoria's Secret Stores as a contractor (less than an year)

    Pros

    Discount is amazing and get to work with some nice people

    Cons

    There's a horrible culture- worked with some lovely people but also a lot of rude ones that cause problems out of the blues

    Advice to ManagementAdvice

    Try to keep staff happier and friendlier with each other

    Neutral Outlook
    Approves of CEO
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  5.  

    Not as glamorous as you'd think...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores part-time (less than an year)

    Pros

    The discount and gratis are quite generous, especially on bras
    That's literally it!

    Cons

    I thought it'd be great working here (I work in the Stratford one) but a management figure was so rude and condescending she made me contemplate leaving already and I've only been here for a couple of weeks.
    Other members of management are also quite stuck up and moody, makes it horrible to work there, they talk down to associates.

    Advice to ManagementAdvice

    BRUSH UP ON PEOPLE SKILLS. Know how to talk respectfully to people, there is always a nice way to say things. People from recruitment to management need to have some people skills training too. All in all, you can tell if a person is genuinely nice and a "good" person, I haven't met anyone "higher up" who seem that way.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Good teamwork and energy, but not so great paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Associate in London, England
    Former Employee - Brand Associate in London, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Good management team
    Multinationals
    Strong fashion retail management
    No odd hours

    Cons

    Sometimes difficult to deal with issues instantly since everyone is super busy
    Job responsibility is not very clear
    career path

    Advice to ManagementAdvice

    improvement in salary and benefits

    Positive Outlook
  7. 1 person found this helpful  

    Victoria's Secret is a great career choice if you like retail. For a retail job, it's one of the best.

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    Good bonus structure, pays well in Columbus, Oh. Opportunity for growth, work no more than 40hrs a week, one weekend off a month

    Cons

    Weekends, holidays, inconsistent hours, retail shinanigans,

  8.  

    Love it!

    Current Employee - Sales Associate in Philadelphia, PA (US)
    Current Employee - Sales Associate in Philadelphia, PA (US)

    I have been working at Victoria's Secret Stores part-time (more than 5 years)

    Pros

    Great work environment. Flexible scheduling.

    Cons

    Late nights and grumpy customers.

    Advice to ManagementAdvice

    Need to balance work-life problems.

  9.  

    Victoria's Secret

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Buffalo, NY (US)
    Former Employee - Sales Associate in Buffalo, NY (US)

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Great Discount, easy work, fun atmosphere

    Cons

    work was sometimes boring and repetitive

    Recommends
    Approves of CEO
  10.  

    Sales Associate Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    I worked at Victoria's Secret Stores part-time (less than an year)

    Pros

    Very fun work environment, organized and structured in the best way possible

    Cons

    not very flexible with changes in schedule

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Team-based fast paced work environment with huge emphasis on customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Elyria, OH (US)
    Current Employee - Sales Associate in Elyria, OH (US)

    I have been working at Victoria's Secret Stores part-time (more than 3 years)

    Pros

    It is a great company to work for, because it takes care of its employees. Great culture, and big on building a cohesive unit.

    Cons

    Retail hours, non-commission. Typically and all-female staff and can require a lot of physical work especially during floor sets. Tile floors are very hard and bad on your back, but employees may not wear gym shoes.

    Advice to ManagementAdvice

    Pay attention to all employees and figure out how different personalities can contribute to the team.

    Recommends
    Positive Outlook
    Approves of CEO

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