Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com

Victoria's Secret Stores Reviews

Updated 20 November 2014
Updated 20 November 2014
1,612 Reviews
3.3
1,612 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
590 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 104 reviews)

  • 30% employee discount with some free bras throughout the year (in 88 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 77 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 65 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Bra Specialist in Sheffield, England
    Former Employee - Full Time Bra Specialist in Sheffield, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Great Perks, 'gratice' at the beginning of each month usually a discounted bra or free shower gel, perfume ect.
    Fun environment with lovely employees
    great pay per hour as far as retail
    really, really fun-I loved it there
    Great Team Feel
    Depending on the team- people I worked with were so lovely

    Cons

    Very sales driven and this can be very off putting for those who cant keep up.

    For those who want to progress in store the opportunity is there however if its clear this a temporary vocation there isnt anyway to progress at all-very politcal

    The breaks are poor, you need to work a minimum of 6 hours to get a break of 30mins and the break can be placed any time in your timetable for the day i.e. work 5 hours on the spot and then 30mins 1hour before you go home.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Could be a lot better!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores part-time (less than an year)

    Pros

    Good pay and discount. A good team to work with and the training is at a good standard. A good way to get experience in retail and a luxury brand.

    Cons

    Forced overtime and expectations are set too high. A company that give you a job and expect you to do it without complaining.

    Advice to ManagementAdvice

    Help the employees rather than intimidate them

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    London Flagship - terrible pay and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Victoria's Secret Stores full-time (less than an year)

    Pros

    You will get freebies, but for some of them you still might need to pay a bit

    Cons

    Be prepared to get onboarding that will prepare you for... a completely different job than you will end up doing. Before you apply to the Flagship store in London bare in mind that you will work in a very busy environment in Central London doing twice as much as your colleagues in other stores and you'll be paid the same. On average people leave this place after a couple of months after realizing that you're not being paid fairly for what your work is worth. The turnover is really big, which is caused mainly by poor management, that does not treat everyone equally and as for some members of the management... well they can be a bully. Situations when you cannot speak to your colleagues freely even if it's about work or to ask for help, because your manager will instantly intervene happen A LOT. Paradoxically you are not supported in highly stressful situations, to be clear in most of them you will have to do your manager's job cause he's not always going to be around instead being lazy somewhere else. As for the brand who advertise themselves as luxurious you are expected to provide excellent customer service in extremely busy environment, but you will not get the same pay as someone working for a high end brand instead getting paid very low like/or worse than some high street brands. This is a job for someone who is either really into lingerie and simply doesn't care much about the environment itself or for someone who just needs a job to get by for a few months. Other than that it is a pain working in this particular store.

    Advice to ManagementAdvice

    Invest more time in supporting employees, rather than pretending to do any work. Especially in peak times seriously instead of running around looking for people to do the job (even though everyone's already busy) it would help much more if you'd get your hands on some actual work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in London, England
    Former Employee - Seasonal Sales Associate in London, England

    I worked at Victoria's Secret Stores as a contractor (less than an year)

    Pros

    Discount is amazing and get to work with some nice people

    Cons

    There's a horrible culture- worked with some lovely people but also a lot of rude ones that cause problems out of the blues

    Advice to ManagementAdvice

    Try to keep staff happier and friendlier with each other

    Neutral Outlook
    Approves of CEO
  6.  

    Not as glamorous as you'd think...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores part-time (less than an year)

    Pros

    The discount and gratis are quite generous, especially on bras
    That's literally it!

    Cons

    I thought it'd be great working here (I work in the Stratford one) but a management figure was so rude and condescending she made me contemplate leaving already and I've only been here for a couple of weeks.
    Other members of management are also quite stuck up and moody, makes it horrible to work there, they talk down to associates.

    Advice to ManagementAdvice

    BRUSH UP ON PEOPLE SKILLS. Know how to talk respectfully to people, there is always a nice way to say things. People from recruitment to management need to have some people skills training too. All in all, you can tell if a person is genuinely nice and a "good" person, I haven't met anyone "higher up" who seem that way.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Passionate staff, great environment to work in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Flexible job, variety in role, staff are passionate about the company, Staff Discount, great training, opportunity for progression

    Cons

    shift patterns can have awkward times,

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good teamwork and energy, but not so great paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Associate in London, England
    Former Employee - Brand Associate in London, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Good management team
    Multinationals
    Strong fashion retail management
    No odd hours

    Cons

    Sometimes difficult to deal with issues instantly since everyone is super busy
    Job responsibility is not very clear
    career path

    Advice to ManagementAdvice

    improvement in salary and benefits

    Positive Outlook
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations and Staffing Supervisor in New York, NY (US)
    Current Employee - Operations and Staffing Supervisor in New York, NY (US)

    I have been working at Victoria's Secret Stores full-time (more than an year)

    Pros

    Great staff and work life balance

    Cons

    No cons currently with this company

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Operations in New York, NY (US)
    Former Employee - Director of Operations in New York, NY (US)

    I worked at Victoria's Secret Stores full-time (more than 10 years)

    Pros

    fast paced, customer oriented culture, pays well, always challenging. Growth oriented, company has evolved with the times and is well positioned for the future.

    Cons

    Some people experience burn out due to the amount of work and the pressure. Alpha types only here--no one else need apply.

    Advice to ManagementAdvice

    Stay the course and continue to look for ways to simplify and streamline the process. Be open to both the new comers and those who have been with the company awhile.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    I learned a lot from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Sunrise, FL (US)
    Former Employee - Sales Associate in Sunrise, FL (US)

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Discounts
    Opportunity to learn and grow with the company

    Cons

    Long hours
    Management had its bumpy roads

    Advice to ManagementAdvice

    Consider taking a project management course to better your understanding of completing a task at hand

    Recommends
    Positive Outlook
    No opinion of CEO

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