Victoria's Secret Stores

  www.victoriassecret.com
  www.victoriassecret.com

Victoria's Secret Stores Reviews

Updated 23 October 2014
Updated 23 October 2014
1,542 Reviews
3.3
1,542 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
558 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 103 reviews)

  • 30% employee discount with some free bras throughout the year (in 88 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 76 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Passionate staff, great environment to work in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Flexible job, variety in role, staff are passionate about the company, Staff Discount, great training, opportunity for progression

    Cons

    shift patterns can have awkward times,

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    London Flagship - terrible pay and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Victoria's Secret Stores full-time (less than an year)

    Pros

    You will get freebies, but for some of them you still might need to pay a bit

    Cons

    Be prepared to get onboarding that will prepare you for... a completely different job than you will end up doing. Before you apply to the Flagship store in London bare in mind that you will work in a very busy environment in Central London doing twice as much as your colleagues in other stores and you'll be paid the same. On average people leave this place after a couple of months after realizing that you're not being paid fairly for what your work is worth. The turnover is really big, which is caused mainly by poor management, that does not treat everyone equally and as for some members of the management... well they can be a bully. Situations when you cannot speak to your colleagues freely even if it's about work or to ask for help, because your manager will instantly intervene happen A LOT. Paradoxically you are not supported in highly stressful situations, to be clear in most of them you will have to do your manager's job cause he's not always going to be around instead being lazy somewhere else. As for the brand who advertise themselves as luxurious you are expected to provide excellent customer service in extremely busy environment, but you will not get the same pay as someone working for a high end brand instead getting paid very low like/or worse than some high street brands. This is a job for someone who is either really into lingerie and simply doesn't care much about the environment itself or for someone who just needs a job to get by for a few months. Other than that it is a pain working in this particular store.

    Advice to ManagementAdvice

    Invest more time in supporting employees, rather than pretending to do any work. Especially in peak times seriously instead of running around looking for people to do the job (even though everyone's already busy) it would help much more if you'd get your hands on some actual work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in London, England
    Former Employee - Seasonal Sales Associate in London, England

    I worked at Victoria's Secret Stores as a contractor (less than an year)

    Pros

    Discount is amazing and get to work with some nice people

    Cons

    There's a horrible culture- worked with some lovely people but also a lot of rude ones that cause problems out of the blues

    Advice to ManagementAdvice

    Try to keep staff happier and friendlier with each other

    Neutral Outlook
    Approves of CEO
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  5.  

    Not as glamorous as you'd think...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores part-time (less than an year)

    Pros

    The discount and gratis are quite generous, especially on bras
    That's literally it!

    Cons

    I thought it'd be great working here (I work in the Stratford one) but a management figure was so rude and condescending she made me contemplate leaving already and I've only been here for a couple of weeks.
    Other members of management are also quite stuck up and moody, makes it horrible to work there, they talk down to associates.

    Advice to ManagementAdvice

    BRUSH UP ON PEOPLE SKILLS. Know how to talk respectfully to people, there is always a nice way to say things. People from recruitment to management need to have some people skills training too. All in all, you can tell if a person is genuinely nice and a "good" person, I haven't met anyone "higher up" who seem that way.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Good teamwork and energy, but not so great paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Associate in London, England
    Former Employee - Brand Associate in London, England

    I worked at Victoria's Secret Stores full-time (less than an year)

    Pros

    Good management team
    Multinationals
    Strong fashion retail management
    No odd hours

    Cons

    Sometimes difficult to deal with issues instantly since everyone is super busy
    Job responsibility is not very clear
    career path

    Advice to ManagementAdvice

    improvement in salary and benefits

    Positive Outlook
  7. 1 person found this helpful  

    Victoria's Secret is a great career choice if you like retail. For a retail job, it's one of the best.

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Pros

    Good bonus structure, pays well in Columbus, Oh. Opportunity for growth, work no more than 40hrs a week, one weekend off a month

    Cons

    Weekends, holidays, inconsistent hours, retail shinanigans,

  8.  

    I love VS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Champaign, IL (US)
    Current Employee - Customer Service Associate in Champaign, IL (US)

    I have been working at Victoria's Secret Stores part-time (more than 3 years)

    Pros

    Employee discount (30%)
    Fun place to work
    Flexible hours and days for a part-time associate

    Cons

    Straightening panties and walls can get tedious and boring.
    Call-ins
    Often can't control what position you will have for the day (shipment, cash wrap, sales floor)

    Recommends
    No opinion of CEO
  9.  

    Amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Category Supervisor
    Current Employee - Part Time Category Supervisor

    I have been working at Victoria's Secret Stores part-time (more than an year)

    Pros

    The atmosphere is always fun and upbeat. If you are good at what you do it is possible to get a raise or get promoted. The have great programs to further your education with the company.

    Cons

    Management is a bit off whack and if you don't have open availability you don't get very good hours. It's a store full of girls which means some drama may occur.

    Advice to ManagementAdvice

    Have better communication amongst themselves as well as associates.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    VS Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Schaumburg, IL (US)
    Former Employee - Sales Associate in Schaumburg, IL (US)

    I worked at Victoria's Secret Stores part-time (more than an year)

    Pros

    Really great people, wonderful at working around school schedules if you're in college as most of the associates I worked with were, not a high pressure retailer, sales were important but rarely pushed on the associates, more emphasis on educating the customer about the products and genuinely providing them with help. 30% discount on products after one month of work as well as getting new/improved bras for $5-$10 for personal testimony to better explain to customers. 50% discount for PINK associates for one week once every two months because PINK associates must wear what is currently on the floor to work.
    Decent dress code, all black except when pops of color are allowed during launches. PINK associates wear what is currently on floor with non branded or specifically allowed branded shoes (converse being one of them)
    Tattoos sometimes allowed if small enough and not offensive. Strict on piercings

    Cons

    Has very specific and pretty sexist requirements for women employees appearance (must wear make up but not too much/hair must be visibly done in some fashion/cannot have chipped nail polish). Almost entirely female work environment. Sometimes there are awkward situations within the work place due to customers (older male customers who come in and ask female employees what size their breasts are and if they will model a bra to see if it would look good on a spouse of "similar size"). There was once a stalking case because a female employee put her hours on social media and a man tried to abduct her from the store she worked at. Upper management can sometimes be seen as cold or uncaring. Most requests off are not approved. There are on call shifts prior to or after scheduled shifts you must call in for or ask about if you're needed. Sometimes entire 4+ hour shifts will be on call. If there is nothing to do, employees will be asked to constantly refold clothes/underwear. Underwear is referred to as "panties". Closing can take up to 4 hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Delivery and Operations Manager in Dallas, TX (US)
    Current Employee - Brand Delivery and Operations Manager in Dallas, TX (US)

    I have been working at Victoria's Secret Stores full-time (more than 8 years)

    Pros

    Pay structure for associates, discount and gratis, paid time off

    Cons

    Work Life Balance, long hours

    Recommends
    Neutral Outlook
    Approves of CEO

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