Victoria's Secret Stores

www.victoriassecret.com

Victoria's Secret Stores Reviews

Updated 30 January 2015
Updated 30 January 2015
1,749 Reviews
3.3
1,749 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
640 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 106 reviews)

  • 30% employee discount with some free bras throughout the year (in 91 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 79 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 67 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lovely place to work, good team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores

    Pros

    Good management,
    Positive feel to the store,
    Pink team are amazing,
    Motivated by positivity

    Cons

    Making your spah and competing with keeping your 'customers' on the shop floor.

    The stress of making your spah and meeting targets.

    Shifts are long but with hard work, they go fast.

    Advice to ManagementAdvice

    Less focus on the spah system and less pressure on associates. More recognition for associates would benefit staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    overall fun and trendy environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Greenhithe, England
    Former Employee - Sales Associate/Cashier in Greenhithe, England

    I worked at Victoria's Secret Stores

    Pros

    interesting staff members
    americanised customer service training and so customers often very impressed and friendly
    staff discount on bras and occasional free trials of products
    busy shop and so never twiddling thumbs

    Cons

    little room for promotion
    company relatively small in the uk and so a lot of people come in simply to browse and so help can sometimes be wasted
    as it is an american brand, there aren't many uk essentials (i.e. set queing areas)

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Lovely people, horrible sales approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Victoria's Secret Stores

    Pros

    Amazing people, great discount, fun product, easy to get promoted

    Cons

    Horrible expectations on sales in relation to pay or other benefits, incompetent management

    Advice to ManagementAdvice

    Work-life balance needs to be seen, employees are people not numbers.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    My experience from working in this company lead me to believe all the negativity that i heard from employees was true.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Stratford, London, England
    Former Employee - Sales Associate in Stratford, London, England

    I worked at Victoria's Secret Stores part-time (less than a year)

    Pros

    The pros of working for this company was the gratis which was once a month when the new lines came out, the employees would have the chance to purchase this with a large amount of discount or get it free, also the wage was better than my last job.

    Cons

    The cons of working here was the atmosphere of the store, the training lasted 4 days and they were angry if you missed a day which was sitting in the breakroom for 6 hours. As the store monitor how much each employee sells they are constantly on your back to communicate with the customers, if you didn't do as well as they would like you to then they would threaten your position at the company.

    Advice to ManagementAdvice

    The management were very patronising and rude, if they didn't like you as a person then your experience in the company would not be very enjoyable to say the least.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Make the most of it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores full-time (more than a year)

    Pros

    Interesting situations with customers. The flagship store in the UK has many multinationals and we have all learned from each other. While I was offered a career path, it was not the one I wanted and preferred to stay where I was. I've heard similar stories from other people.

    Cons

    Promotions can be a mixture of actual hard work and/or favouritism. It can be very childish and immature. Management have been known to be bullies. The bottom line is the sales and that can make or break your career there. They used to give bonuses but now it is limited to sales staff. The flagship store is mostly visited by tourists, who come there for a good time and not learning people's names and engaging in sales techniques.

    Advice to ManagementAdvice

    Learn to respect the associates. The customers pay your salary, and the hard work from the bottom level. High-efficiency selling is not going to work in a flashy tourist shop.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Take the good with the bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores full-time (less than a year)

    Pros

    Good discount
    Good freebies
    Its a really beautiful environment to work in- nothing is falling apart or broken
    Friendly staff and a sense of team (but not all the time)
    You do feel very encouraged and motivated by staff and management. There is often someone who will pick you up when your down

    Cons

    Long shifts- you can only do 8 hours at a time
    Its a busy store therefore no matter what department you work in there will be pressure put on you to work harder
    Can be tiring as you on your feet all day

    Advice to ManagementAdvice

    To pay more attention to the staff. If you are upper level it would be nice to ensure everyone is treated the same and that you are friendly.

    Recommends
    Positive Outlook
  8.  

    Fun working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Bra Specialist in Sheffield, England
    Former Employee - Full Time Bra Specialist in Sheffield, England

    I worked at Victoria's Secret Stores full-time (less than a year)

    Pros

    Great Perks, 'gratice' at the beginning of each month usually a discounted bra or free shower gel, perfume ect.
    Fun environment with lovely employees
    great pay per hour as far as retail
    really, really fun-I loved it there
    Great Team Feel
    Depending on the team- people I worked with were so lovely

    Cons

    Very sales driven and this can be very off putting for those who cant keep up.

    For those who want to progress in store the opportunity is there however if its clear this a temporary vocation there isnt anyway to progress at all-very politcal

    The breaks are poor, you need to work a minimum of 6 hours to get a break of 30mins and the break can be placed any time in your timetable for the day i.e. work 5 hours on the spot and then 30mins 1hour before you go home.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Could be a lot better!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at Victoria's Secret Stores part-time (less than a year)

    Pros

    Good pay and discount. A good team to work with and the training is at a good standard. A good way to get experience in retail and a luxury brand.

    Cons

    Forced overtime and expectations are set too high. A company that give you a job and expect you to do it without complaining.

    Advice to ManagementAdvice

    Help the employees rather than intimidate them

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    London Flagship - terrible pay and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Victoria's Secret Stores full-time (less than a year)

    Pros

    You will get freebies, but for some of them you still might need to pay a bit

    Cons

    Be prepared to get onboarding that will prepare you for... a completely different job than you will end up doing. Before you apply to the Flagship store in London bare in mind that you will work in a very busy environment in Central London doing twice as much as your colleagues in other stores and you'll be paid the same. On average people leave this place after a couple of months after realizing that you're not being paid fairly for what your work is worth. The turnover is really big, which is caused mainly by poor management, that does not treat everyone equally and as for some members of the management... well they can be a bully. Situations when you cannot speak to your colleagues freely even if it's about work or to ask for help, because your manager will instantly intervene happen A LOT. Paradoxically you are not supported in highly stressful situations, to be clear in most of them you will have to do your manager's job cause he's not always going to be around instead being lazy somewhere else. As for the brand who advertise themselves as luxurious you are expected to provide excellent customer service in extremely busy environment, but you will not get the same pay as someone working for a high end brand instead getting paid very low like/or worse than some high street brands. This is a job for someone who is either really into lingerie and simply doesn't care much about the environment itself or for someone who just needs a job to get by for a few months. Other than that it is a pain working in this particular store.

    Advice to ManagementAdvice

    Invest more time in supporting employees, rather than pretending to do any work. Especially in peak times seriously instead of running around looking for people to do the job (even though everyone's already busy) it would help much more if you'd get your hands on some actual work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in London, England
    Former Employee - Seasonal Sales Associate in London, England

    I worked at Victoria's Secret Stores as a contractor (less than a year)

    Pros

    Discount is amazing and get to work with some nice people

    Cons

    There's a horrible culture- worked with some lovely people but also a lot of rude ones that cause problems out of the blues

    Advice to ManagementAdvice

    Try to keep staff happier and friendlier with each other

    Neutral Outlook
    Approves of CEO

Victoria's Secret Stores Photos

Work at Victoria's Secret Stores? Share Your Experiences

Victoria's Secret Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.