W.W. Grainger Reviews

Updated 18 September 2014
Updated 18 September 2014
528 Reviews
3.5
528 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
346 Ratings

Review Highlights

Pros
  • Cohesive Strategy integrated throughout the company, Great Benefits (Profit Sharing (in 115 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 25 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 13 reviews)

  • Middle and upper management was very disappointing (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound Supervisor
    Former Employee - Outbound Supervisor

    I worked at W.W. Grainger full-time for more than a year

    Pros

    As a member of the leadership team you are given the control to over your area. The retirement that is offered is really good.

    Cons

    The pay sometimes did not match what was required.

    Advice to ManagementAdvice

    Include all levels of leadership more often.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    The pay is above average for the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - On Site Service Consultant  in  Seattle, WA (US)
    Current Employee - On Site Service Consultant in Seattle, WA (US)

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    The job security was great, we did not lay anyone off during the '07-'09 economy crisis. Profit sharing is amazing too.

    Cons

    There is not a lot of places to move up unless you want to move to Chicago and work in the corporate offices.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger

    Pros

    Great Team, easy to get along with management

    Cons

    Being understaffed could use extra people

    Advice to ManagementAdvice

    More raises

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAM
    Current Employee - CAM

    I have been working at W.W. Grainger full-time for more than 3 years

    Pros

    Great, work-life balence, no micro-managing, amazing retirement package

    Cons

    Slow to advance, not nimble

    Advice to ManagementAdvice

    Watch pricing become more nimble

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Fantastic people make a fantastic company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    Great people. Terrific leadership. Wonderful benefits. Limitless resources. Team culture.

    Cons

    Seem to be lacking a strategy to compete with local/regional suppliers who are offering the same products/services at a considerably lower price.

    Advice to ManagementAdvice

    How can we be more effective in capturing share of wallet at the small/mid-sized businesses where price is the overwhelming concern and the value-ads are rarely/never considered.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 6 people found this helpful  

    READ THIS! - WORK FOR BASE - NO COMMISSIONS! HIGH TURNOVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    Healthy financially in the stock market. Largest MRO company in the industry. Good benefits.

    Cons

    READERS BEWARE! I have read some of these reviews with high marks and I can tell you that this is not the case. Perhaps these are reviews from the entry level sales representatives who make very low salaries but are easily excited about getting an iPhone, a laptop and a company vehicle. Give them 12 months and they realize they are tired of being on a Top Ramen budget. There is an EXTREMELY high turnover rate. The common conversation amongst the ranks revolves around interviewing elsewhere or who is hiring. Sales goals are unrealistic and continue to increase every 6 months by double digits and we are not talking in the teens but much higher. Average tenure of a sales manager is 12 - 18 months. Commissions are little to none. A high pressure approach is used to push you to try to make these unrealistic numbers but you wont and with it you make no commission. To top it off, like some reviews have mentioned on this site, Grainger has an online company who sells MUCH CHEAPER than what your allowed to or forces you to discount and once again your business goes to this online store or your commission is blown! There are just too many ways you as a sales person will be blocked from being successful here. Senior Management doesn't want to hear these challenges and are only interested on how you will achieve the impossible and how Wall Street and their stakeholders relish in the profits.

    Advice to ManagementAdvice

    This company was a great company to work for. I have heard this from departing employees who spent years working here. But the company no longer does the right thing when it comes to paying commissions or setting goals for people. All we ask is that you do the right thing and make us proud of working here again and proud to refer someone to work here. At this time the message from you is that of not caring to hear our challenges and fixing a broken and unfair system.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Manager, Territory Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Territory Sales
    Former Employee - Manager, Territory Sales

    I worked at W.W. Grainger full-time

    Pros

    Best thing about this company is that you work remotely. Your team is the bright spot and working with branch personnel.

    Cons

    Horrible upper management. No work life balance. They hire key talent to manage to performance but want us to treat Gen X like babies. Its a terrible work environment where the company takes way too long to separate staff due to performance issue. Run from this company!

    Advice to ManagementAdvice

    Get it together...permafrost mentality. They are resistant to change

    Doesn't Recommend
    Negative Outlook
  9. 2 people found this helpful  

    Leadership is disconnected from the changing economic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time for more than a year

    Pros

    great benefits, profit sharing, nice corporate HQ. There just isn't enough Pro's to want to stay or recommend this company to others.

    Cons

    leadership and employees churn constantly, they just don't care about the employee and want to lead with intimidation and at times delivering the wrong message without understanding root cause.

    Advice to ManagementAdvice

    no reason to give them advice, they know it all and only care about making a substantial profit at the sacrifice of losing employees.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Territory Sales Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger

    Pros

    Lot of help from management and lot of support from variety of resources. Grainger is a great company in general to work for

    Cons

    Position pays peanuts. Sales reps often consider taking part-time job on the side to supplement income. Lot of hours required to do the job well

    Advice to ManagementAdvice

    Up the pay. Grainger makes a lot of money, don't penny toss

  11. 1 person found this helpful  

    Decent company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger

    Pros

    stable job and good people

    Cons

    slow company, no career growth for MBAs

Worked for W.W. Grainger? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.