W.W. Grainger Reviews

Updated 30 October 2014
Updated 30 October 2014
563 Reviews
3.5
563 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
370 Ratings

Review Highlights

Pros
  • The profit sharing is very generous and it is a good reason to stay with the company (in 135 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 33 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 19 reviews)

  • No room for advancement if you do not have your Bachelors's degree (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Claim they want the Best, perhaps it should start with the Manager(s)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager in San Francisco, CA (US)
    Current Employee - Commercial Account Manager in San Francisco, CA (US)

    I have been working at W.W. Grainger full-time (more than 3 years)

    Pros

    Name alone, but needs so much more.

    Cons

    Management and Have to be a favorite, it not, good luck.

    Advice to ManagementAdvice

    Work on listening skills, and check the mirror.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Tons of pain, very little gain!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Public Sector Account Manager
    Current Employee - Public Sector Account Manager

    I have been working at W.W. Grainger full-time (more than 3 years)

    Pros

    Profit sharing (if you can make it to 5 years), decent PTO, good benefits

    Cons

    Horrible Work life balance, too many processes, constant change of initiatives and strategies, to get promoted you have to go through a corporate dance (lobby to get on someone's bench, work on your "P.I.E" Performance, image and exposure), no accountability from internal partners

    Advice to ManagementAdvice

    Stop putting so much on the account managers, they are responsible for selling now admin, entering data in apps, etc. Analyze a strategy before you roll it out and require an AM to jump through hoops to achieve it.

    REWARD your Government AMs with better incentives (as you do Commercial and Healthcare), but note that the Gov space is different than Commercial and it's unrealistic to demand the same goals.

    Give the Customer Service teams incentives as it would push them to excel and not just to do the bare minimum

    Doesn't Recommend
    Approves of CEO
  3. 1 person found this helpful  

    Micro managed. Only make base pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Account Manager in San Francisco, CA (US)
    Former Employee - Commercial Account Manager in San Francisco, CA (US)

    I worked at W.W. Grainger full-time (more than 10 years)

    Pros

    Profit sharing and leader in industry.

    Cons

    Micro managed and treated poorly and can be abusive. Still have old customers calling me on mobile phone.

    Advice to ManagementAdvice

    Treat Account Managers as human beings.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Grainger is a great company that treats employees more than fairly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at W.W. Grainger full-time (more than 10 years)

    Pros

    Great PST. Opportunities to advance

    Cons

    Travel or Relocation needed to advance.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reporting Analyst in Fort Worth, TX (US)
    Current Employee - Reporting Analyst in Fort Worth, TX (US)

    I have been working at W.W. Grainger full-time (more than 8 years)

    Pros

    Healthy, supportive workplace. Leaders really value their employees. Great benefits package and competitive pay.

    Cons

    Promotions are usually based on soft skills (leadership) so simply being effective as your role will not get you promoted by itself.

    Advice to ManagementAdvice

    Value 'hard skills' and individual contribution beyond just a person's job title. Too often I see great employees in the same pay grade as mediocre employees. I would like to see a difference in pay scale, not simply a difference in raises. An exemplary employee who has been with the company for 2-3 years should not be paid less than a poor performing employee who has been with Grainger for 10 years.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    good pay and good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Real Estate Project Manager - Field Construction in Lake Forest, CA (US)
    Current Employee - Real Estate Project Manager - Field Construction in Lake Forest, CA (US)

    I have been working at W.W. Grainger full-time (more than an year)

    Pros

    great benefits and competitive pay. office culture in my dept is very good. personal growth is dependent on the department you're in

    Cons

    some people are too used to easy times and complain alot.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Crystal Lake, IL (US)
    Current Employee - Manager in Crystal Lake, IL (US)

    I have been working at W.W. Grainger full-time (more than 10 years)

    Pros

    Benefits and work satisfaction for

    Cons

    slow career but great team

    Advice to ManagementAdvice

    create opportunities for employee growth

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Excellent development opportunities. Excellent income potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger full-time (more than 10 years)

    Pros

    Great people, great leadership who truly care about helping the customer. There were many initiatives and programs that seemed to have successful implementations and resulted in overall growth.

    Cons

    Very little to say about Grainger in this section. It did sometimes feel as if the big ship took a while to adapt to industry needs and demands.

    Advice to ManagementAdvice

    I feel that management should continue to stay ahead of industry needs and demands and look to continue to develop their talent from within.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger as an intern

    Pros

    Good individual development opportunities. Well-planned internship structure. Very good accommodation for interns. Many intern activities to help form a community. Lunch & Learns with senior leaderships are very beneficial

    Cons

    Company pace is slightly slow. Other than that, there is not much to complain about.

    Recommends
    No opinion of CEO
  11. 2 people found this helpful  

    Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Lake Forest, IL (US)
    Current Employee - Business Systems Analyst in Lake Forest, IL (US)

    I have been working at W.W. Grainger full-time (more than 10 years)

    Pros

    Lot or old timers in IT who know the business in and out.
    Friendly environment.
    Flexible schedule
    Great Work life balance and benefits

    Cons

    Present situation is chaotic at best.
    Clueless upper management
    No value for seasoned employees.
    NEW management too busy laying older employees at any expense and hiring expensive contractors.

    Advice to ManagementAdvice

    Get your act together or get out. You have failed us through out this year.

    Recommends
    Negative Outlook
    Disapproves of CEO

W.W. Grainger Photos

Outside a W.W. Grainger branch, this one located at 2915 Boardwalk Ann Arbor Michigan 48104-6765 (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0)
Grainger Atrium
Grainger Industrial Supply (Photo thanks to Flickr user rbieber, available under by-nc-nd v2.0)

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