Waitrose

  www.waitrose.com
  www.waitrose.com

Waitrose Reviews

Updated 15 December 2014
Updated 15 December 2014
130 Reviews
3.7
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
83 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 18 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 13 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Leadership disconnect, little attention paid to thoughts of part-time staff (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good, bad, ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England

    I have been working at Waitrose part-time (more than an year)

    Pros

    The work is not taxing but can be dull as a result. The company is flexible with unpaid time off, especially for students and it serves you well if you are flexible about overtime as well. The comany is very keen on development and helping people reach their potential in store, with lots of young people in management positions. However it is basically impossible to move from the shop floor to head office.
    Waitrose is a great job for students/working mums/semi-retired people. The people working on the shop floor are generally hard working, friendly and fun.

    Cons

    Bonus is, for me, not a pro but a con. They use bonus to attract people, but it is just an excuse not to pay everyone the living wage. Bonus is calculated as a percentage of your salary over the previous year, so senior managers can earn bonuses of several thousand pounds while people on the shop floor are receiving less than the Living Wage.
    Waitrose/JLP preach a lot of values but ultimately are run like any other supermarket: it's about profit over people.

    Advice to ManagementAdvice

    Living Wage - sort it out, it's embarrassing for a company whose motto is "real influence over your working life".
    More work is needed to help the right people get from the shop floor to head office/the roles they'd actually enjoy and are trained for.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great company, good perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fruit and Veg, Operations, Checkouts in London, England
    Former Employee - Fruit and Veg, Operations, Checkouts in London, England

    I worked at Waitrose part-time (more than 3 years)

    Pros

    Nice working part time as a secondary school - rent free student, well paid, easy work, great perks. The appeal wears off as you tend towards full-time work as a self-supporting individual.

    Cons

    Not very flexible, FBS ruined the once great Waitrose.

    Advice to ManagementAdvice

    I worked for operations and I also agree it's a stupid and inefficient system (FBS). Revert back to the old structure, the guys pushing or stock know more about the stock than anyone on operations. Reducing and duties such as stock counts are far more efficiently completed by members of the relevant team.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    quick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose as a contractor (less than an year)

    Pros

    Good Pay great bonus benefit

    Cons

    Non at the moment honestly

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Repetitive work but paid well

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waitrose

    Pros

    good pay and opportunity for overtime

    Cons

    Repetitive and often have to work at unfavourable times

  6.  

    Good environment, welcoming to new staff, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Frimley, England
    Former Employee - Customer Service Assistant in Frimley, England

    I worked at Waitrose part-time (more than 3 years)

    Pros

    Benefits, especially the bonus
    Supportive management
    Flexible hours and scheduling
    Development opportunities

    Cons

    Breaks can be minimal when working certain shifts
    Training opportunities could be more tailored to staff interests

    Advice to ManagementAdvice

    Keep encouraging even junior staff to strive and work harder. Continue to promote the sense that this is a partner-based business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Frustrating Management style

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitrose Supermarket Assistant in Altrincham, England
    Current Employee - Waitrose Supermarket Assistant in Altrincham, England

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    Really get along with the people I work with, if it wasn't for them I would've left a long long time ago.
    Also the Bonus is always a good incentrive

    Cons

    Very aggressive upper management, always pushing you to do more in a very uncomfortable manner.
    You are not allowed to swap shifts.
    Constant refusal of holiday requests.

    Advice to ManagementAdvice

    Treat your partners more like actual partners in the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great empoloyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Stevenage, England
    Former Employee - Customer Service Assistant in Stevenage, England

    I worked at Waitrose part-time (less than an year)

    Pros

    So many benefits, nice atmosphere, training very good

    Cons

    Some managers were slightly pushy when training etc

    Recommends
    Positive Outlook
  9.  

    Good staff discounts, nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dry Goods Assistant in Surbiton, England
    Former Employee - Dry Goods Assistant in Surbiton, England

    I worked at Waitrose part-time (less than an year)

    Pros

    The bonus means everyone is committed to service and you definitely feel you have a stake in the company.

    Cons

    Facing up constantly! the monotony

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Brilliant Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Replenishment in Buckingham, England
    Former Employee - Replenishment in Buckingham, England

    I worked at Waitrose full-time (more than an year)

    Pros

    - Great salary
    - Flexible working hours

    Cons

    - After hiring multiple workers, as some left they weren't replaced, meaning additional work for everyone else

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Exceptional Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in London, England
    Former Employee - Customer Service Assistant in London, England

    I worked at Waitrose part-time (more than an year)

    Pros

    Having worked at Waitrose I can tell you that working there is brilliant. You are instantly part of the team and are encouraged to climb the ladder and go up the ranks. There are also performance reviews and not to mention the discount!

    Cons

    Everyday presents a different challenge. You may have to deal with stressed customers or have to unload stock within a very tight deadline, especially if it is short staffed.

    Advice to ManagementAdvice

    Should have an emergency plan to execute when very very short staffed (those instances are rare) but when the holidays come etc its good to have a plan in mind.

    Recommends
    Positive Outlook
    Approves of CEO

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