Waitrose Reviews

Updated 16 October 2014
Updated 16 October 2014
119 Reviews
3.6
119 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
77 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 17 reviews)

  • Bonus, good pay, working conditions, respect from customers (not always) (in 13 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Leadership disconnect, little attention paid to thoughts of part-time staff (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Head office - was good until morale plummeted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Manager in Bracknell, England
    Former Employee - Systems Manager in Bracknell, England

    I worked at Waitrose full-time (more than 10 years)

    Pros

    Excellent company benefits, a company I was proud to work for, colleagues largely supportive, co-operative and good at their job.

    Cons

    During 2013-4 the IT Department was eviscerated at the management level with about half the team taking voluntary or (mostly) forced redundancy following a restructure.

    You could argue (but should not assume) that's because they no longer had the appropriate skills, despite many of them having 20+ years service - however that would be a telling reflection of under-investment in their development over that time rather than any basic lack of competence.

    Or perhaps the changed expectations of them are wrong. Virtually all the affected staff who haven't taken early retirement have quickly found comparable jobs elsewhere.

    Staff were not given support to adapt to the new structure, it was considered easier to get rid of them - which is inconsistent with the caring image the company likes to project. And it's that hypocrisy that has hurt people the most.

    Advice to ManagementAdvice

    Well, you can't turn back the clock. The employee loyalty and goodwill - not to mention deep knowledge of how the business works - that has built up over a number of years has been destroyed in months, you'll need to work very hard to rebuild it.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Good - as far as supermarkets go..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supermarket Assistant in Oxford, England
    Current Employee - Supermarket Assistant in Oxford, England

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    Good pay compared to field average
    Bonus (10-20% of salary)
    Discount at John Lewis and Waitrose
    Easy to have a life outside of work

    Cons

    Supermarket work - destined to be dull and unchallenging.
    No real future relative to say city finance jobs
    Surrounded by people with no aspirations beyond a supermarket

    Advice to ManagementAdvice

    Sort out the senior management at branch level walking about doing nothing all day, being paid excessively more than the people doing the actual work.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Great Experience upto a certain level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Northampton, England
    Current Employee - Team Leader in Northampton, England

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    There are SO many benefits to working in the John Lewis Partnership, including; Bonus, Discount and Leisure Learning... The rewards package is amazing.

    Cons

    After rapid progression from shop floor partner to team leader I was promised the earth in terms of development after I graduated, straight to section manager. However 5 months later and nothing.

    Development is inconsistent & opportunities minimal

    Happy to set development goals & not deliver their promises

    Most management have been there since 16-18 years old, means they have no external expose, i don't think their skills would be tolerated in another business

    Advice to ManagementAdvice

    Shake up needed, management skills need improving to enhance the partner experience

    Partners who show drive need to be pushed through development, many good partners have left the partnership due to limited opportunities

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Slightly Better Than Other Supermarket Drone Jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Assistant in Saint Ives, East of England, England
    Current Employee - Checkout Assistant in Saint Ives, East of England, England

    I have been working at Waitrose full-time (more than 3 years)

    Pros

    Decent discount, annual bonus is great, generally nice company.

    Cons

    Only the obvious cons of sitting at a checkout for hours on end.

    Advice to ManagementAdvice

    Stop employing teenagers, employ hard up pensioners/old people, they're much more keen, polite and knowledgeable.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Very dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Floor Assistant in London, England
    Former Employee - Shop Floor Assistant in London, England

    I worked at Waitrose part-time (more than an year)

    Pros

    I had to enter 5 words.

    0 Pro's. You're better off at other stores such as Iceland.

    Cons

    Management are disgusting, two-faced and some even take extra breaks whilst shop floor assistants are killing themselves.

    Haven't paid my last pay package and have blocked my account when I left the store in a formal manner.

    Constantly throwing negative remarks even though everything is done to exceptional standards.

    Understaffed sometimes, yet the same performance is expected.

    Bonus is the eye-grabber but still doesn't beat the competition.

    Advice to ManagementAdvice

    Improve yourselves, do not feel the need to splash superiority to lower members of staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    More than just a supermarket.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Waitrose part-time (more than 5 years)

    Pros

    Waitrose, being part of the JLP seems to really value it's employees. It's not just for the newspapers. There are a lot of internal initiatives to ensure that partners are happy and any concerns are addressed.

    Real sense of camaraderie between partners. When people actually kind of like their job they tend to get along.

    Pay range is wide and generally very good. Up there with some of the best in the industry and further boosted with a yearly bonus which is dependant on company performance.

    Benefits package is also generous, and available to all partners, not just veterans. Discount on several UK attractions, event tickets etc.

    Discount alone puts this job above the competition. Between Waitrose and John Lewis everything you possibly might want is stocked and discount can be generous.

    Larger stores are perfect for students or part-timers. It's common to see Partners do extra hours over the Summer before term starts.

    Cons

    Progression is available but slow moving. A lot of regular partners have been earmarked for managerial/team leader roles but a lack of available positions makes the process slow.

    Politics (in individual branches, not across the company) dictates some progression which is a shame to see but Partners are quick to call that out.

    Smaller stores may be more limited in available hours/flexibility.

    Be prepared to put in extra time over the holidays. It isn't necessarily compulsory but it is expected that Partners do extra hours when it gets busy at Christmas etc.

    Advice to ManagementAdvice

    Embody the values the company promotes. More partners believe in it than you think and being honest about progression is important.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose

    Pros

    Great work benefits, great company, driven workforce. BONUS

    Cons

    Hierarchy of roles within stores. Slow (albeit present) career growth from entry roles.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Good working enviroment, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in London, England
    Former Employee - Customer Service Assistant in London, England

    I worked at Waitrose part-time (more than an year)

    Pros

    Employee discount
    Partnership
    A great feeling of job security

    Cons

    The management within the partnership is the biggest flaw within the business. Nobody listens to anybody, it becomes tedious and annoying.

    Advice to ManagementAdvice

    LISTEN!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A great job at a difficult time but with no potential future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Partner in Beaconsfield, England
    Former Employee - Food Service Partner in Beaconsfield, England

    I worked at Waitrose part-time (more than an year)

    Pros

    I learned a lot from the experts who worked there. the bonus scheme was fantastic and it was always nice to know that my car insurance would be covered by it. also the employee discount is fantastic!

    Cons

    as a graduate not on the graduate scheme I was constantly shunted to the side. I asked time and time again to be given more hours and more responsibilities but to no avail. instead I was kept at thirty three hours and then expected to work over time so that I could be there every week and not enjoy the benefits of being a full time staff member.

    Advice to ManagementAdvice

    Customer service is a must for this company and it's how the Waitrose brand has flourished. but it can be taken to far. all too often I saw customers berating younger staff because they knew they would get away with it. keep an eye out for these people because they are usually regulars and nothing will ingratiate you to your staff more than sticking up for them to a belligerent shopper.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Part Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in Thatcham, England
    Current Employee - Customer Service Assistant in Thatcham, England

    I have been working at Waitrose part-time (more than 3 years)

    Pros

    Very good benefits, especially for a part time job. Decent pay and a good working environment

    Cons

    Can sometimes be hard to progress and get enough hours.

    Recommends
    Positive Outlook
    Approves of CEO

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