Waitrose Reviews

Updated 23 September 2014
Updated 23 September 2014
112 Reviews
3.8
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Waitrose Managing Director Mark Price
Mark Price
72 Ratings

Review Highlights

Pros
  • The amazing bonus, the huge John Lewis discount (even better when there's a price match (in 14 reviews)

  • Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis (in 11 reviews)


Cons
  • Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests (in 7 reviews)

  • Long hours, low pay for what you do (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    CSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waitrose

    Pros

    Great work benefits, great company, driven workforce. BONUS

    Cons

    Hierarchy of roles within stores. Slow (albeit present) career growth from entry roles.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Good Part Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant  in  Thatcham, England
    Current Employee - Customer Service Assistant in Thatcham, England

    I have been working at Waitrose part-time for more than 3 years

    Pros

    Very good benefits, especially for a part time job. Decent pay and a good working environment

    Cons

    Can sometimes be hard to progress and get enough hours.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good working enviroment, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  London, England
    Former Employee - Customer Service Assistant in London, England

    I worked at Waitrose part-time for more than a year

    Pros

    Employee discount
    Partnership
    A great feeling of job security

    Cons

    The management within the partnership is the biggest flaw within the business. Nobody listens to anybody, it becomes tedious and annoying.

    Advice to ManagementAdvice

    LISTEN!

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    A great job at a difficult time but with no potential future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Partner  in  Beaconsfield, England
    Former Employee - Food Service Partner in Beaconsfield, England

    I worked at Waitrose part-time for more than a year

    Pros

    I learned a lot from the experts who worked there. the bonus scheme was fantastic and it was always nice to know that my car insurance would be covered by it. also the employee discount is fantastic!

    Cons

    as a graduate not on the graduate scheme I was constantly shunted to the side. I asked time and time again to be given more hours and more responsibilities but to no avail. instead I was kept at thirty three hours and then expected to work over time so that I could be there every week and not enjoy the benefits of being a full time staff member.

    Advice to ManagementAdvice

    Customer service is a must for this company and it's how the Waitrose brand has flourished. but it can be taken to far. all too often I saw customers berating younger staff because they knew they would get away with it. keep an eye out for these people because they are usually regulars and nothing will ingratiate you to your staff more than sticking up for them to a belligerent shopper.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good culture marred by the occasional frustrating individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant  in  Godalming, England
    Current Employee - Customer Service Assistant in Godalming, England

    I have been working at Waitrose part-time for more than a year

    Pros

    Good hourly rates, regular pay reviews, paid lunch hour, bonus, good team ethic. In general, the weekend staff in particular were great, Some of the weekday older staff seemed cynical and critical; this did not make a pleasant working environment.

    Cons

    Regular management changes meant relationships built with managers were often not long lasting and you could work hard for one only to be disliked by another. This happened to me, according to a colleague who saw some personnel files I was on consideration for management training but was blocked by a new manager who came in and took a dislike to me for little apparent reason other than I was a Southampton fan and he was a Portsmouth fan.
    Relative inflexibilty for shift swops and holiday. To be having to plan every day off 6 months in advance for what was a temp job was not ideal.

    Advice to ManagementAdvice

    Use an online system for shift swopping. Don't move managers around so often, it affects team morale. I worked under at least 6 in my 16 months at the company and that was excluding shift managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitrose Supermarket Assistant  in  London, England
    Former Employee - Waitrose Supermarket Assistant in London, England

    I worked at Waitrose part-time for less than a year

    Pros

    Partners are treated incredibly, I don't want to work anywhere else! Discount is great, ideal for part timers, the bonus is beautiful.

    Cons

    You have to wait 3 months for the discount

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great pay for a part-time job, good people and good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitrose Sales Assistant  in  Malvern, England
    Former Employee - Waitrose Sales Assistant in Malvern, England

    I worked at Waitrose part-time for more than 3 years

    Pros

    The pay is great for a part-time, also a big bonus each year plus a good discount (and for John Lewis too!). I received time and a half for working sundays which was a good help while studying. There are a lot of meetings and personal development which is great if you wish to stay with the company as a career. Also during my time working here I saw many colleagues progress to some kind of management or team leader roll.

    Cons

    Can be stressful, high expectations of staff. Also Men are not allowed to have any facial hair unless they started their employment with a beard etc (This may have changed since). Also, can be quite strict at times.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Very hard work but great salary, bonus, pension and sense of team work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Manager  in  London, England
    Former Employee - Section Manager in London, England

    I worked at Waitrose full-time for more than a year

    Pros

    Great chances for career progressions. Really brilliant team work from the top to the bottom and everyone really pulls their weight. Salary scale is brilliant and really easy to get a large wage rise if you work hard. I got £3000 jump one year and a £4500 bonus on top.

    Cons

    It can get really short staffed sometimes and overtime is very limited so you will be stretched as a manager.

    Advice to ManagementAdvice

    Stop cutting the hours

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good experience, fantastic first job with good benefits and lots of skills developed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Checkout Assistant  in  Haywards Heath, England
    Former Employee - Checkout Assistant in Haywards Heath, England

    I worked at Waitrose part-time for more than a year

    Pros

    - Good pay, holiday and annual bonus
    - Great customer service training - Having left for University I have found out how important this is in all further job applications and interviews
    - Improves people skills
    - Very good discounts, offers etc only available for "Partners"
    - Opportunity for more responsibility and experience working on other sections if wanted
    - Lots of overtime available

    Cons

    - Most staff lacked ambition
    - I found to both branch manager and assistant manager be very unapproachable
    - Can be a hectic environment and can take a while to sort out problems/ issues at these times

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Part Time retail staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Assistant
    Former Employee - Customer Services Assistant

    I worked at Waitrose part-time for less than a year

    Pros

    Good pay and yearly bonuses

    Cons

    Leadership disconnect, little attention paid to thoughts of part-time staff

    Advice to ManagementAdvice

    Listen to junior staff members

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Waitrose? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.