Walgreens Reviews

Updated 24 October 2014
Updated 24 October 2014
3,696 Reviews
2.8
3,696 Reviews
Rating Trends

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Approve of CEO
Walgreens President and CEO Greg Wasson
Greg Wasson
1,959 Ratings

Review Highlights

Pros
  • The only pro is the retirement plan - their profit sharing matches (in 227 reviews)

  • Good benefits but they were changing these as I was leaving not sure they are still good (in 138 reviews)


Cons
  • no work/life balance whatsoever if you are below store manager position at store level (in 94 reviews)

  • Upper management does not seem to care about the well being or the opinions of employees (in 143 reviews)

More Highlights

Employee Reviews

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  1.  

    Team were great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Walgreens

    Pros

    Great state and federal relations managers

    Cons

    Lack of understanding of public policy issues,

    Advice to ManagementAdvice

    Hire experts at CMS

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Poorly run store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Walgreens

    Pros

    It was a very easy to obtain job. Other than that, there really are not any other positives.

    Cons

    The management at my store was horrendous. Everything was dirty. Money would go missing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Consistently Changing Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Leader in Atlanta, GA (US)
    Current Employee - Community Leader in Atlanta, GA (US)

    I have been working at Walgreens full-time (more than 10 years)

    Pros

    Good stability, above average salary, ok work/life balance for retail environment, advancement opportunity for those willing to work and be professional, and total compensation package is still above average with profit sharing. In regards to pharmacy, is an industry leader with a proven track record. Overseas expansion & opportunities could easily be in the near future as well with recent mergers.

    Cons

    Consistently changing goals and expectations. Many time assigned goals are a bit unrealistic and out of managements control, yet performance ratings and bonuses are attached to them. Too much supervision between CL Walks, DM Walks, RXS Walks, LP Walk, OPT visits, Conference Calls, District Lead emails, Meetings, etc. Estimated 12-18 days per month that key personnel are not driving results in their store & completing key executional tasks due to driving corporate and district initiatives. Customer service is very difficult and stressful and suffers due to the micromanagement of these goals. In addition, company is in Phase 1 of a proposed $1 Billion expense cuts. History would typically illustrate that Phase 2 is more operational budget cuts in the store or major changes (hours or salary/bonuses).

    Advice to ManagementAdvice

    Don't change goals every quarter, give managers time to get to goal before changing the parameters every 3 months. After 2 years of consistently doing this, much of your workforce is now tuning these goals out and letting it effect their morale. Listen less to Wall Street & more to your employees. Long term employees will create long term sustained successes, short term employees will lead to an inability to move the needle when needed, especially when every quarter corporate cries "Wolf" with needing Free Cash Flow, higher GP%, 1 more suggestive sell in every store every day, lower store expenses, etc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    "Good experience but a pain in the butt"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor Walgreens in New York, NY (US)
    Current Employee - Beauty Advisor Walgreens in New York, NY (US)

    I have been working at Walgreens full-time (less than an year)

    Pros

    Good experience to get a taste of retail
    Plenty of hours

    Cons

    Bosses play favoritism
    Limited room for growth
    Co workers are immature and young

    Advice to ManagementAdvice

    Screen employees better
    Watch the supervisors

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    So far so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor Walgreens in Springdale, AR (US)
    Current Employee - Beauty Advisor Walgreens in Springdale, AR (US)

    I have been working at Walgreens full-time (less than an year)

    Pros

    Great management! The employees take pride in their work.

    Cons

    The base pay is low. There is plenty room for advancement though.

  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens

    Pros

    Good hours decent pay overall

    Cons

    Bad customer bad attitude and not friendly

  8. 1 person found this helpful  

    Unless you are looking to make it your career, Walgreens is only for young people to get job experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor in Villa Rica, GA (US)
    Current Employee - Beauty Advisor in Villa Rica, GA (US)

    I have been working at Walgreens full-time (more than an year)

    Pros

    I have been with Walgreens for 2 years and the best part of my experience has been the people. Maybe that is just a regional thing, but I love the people I work with. Some good things are the opportunity for upward mobility. Although the process is slow, you have the chance if you work for it. I started in front, moved to Cosmetics, work in Photo often, and I am now registered to train in the pharmacy. Another plus is scheduling flexibility since I am a college student. Also, the benefits are nice.

    Cons

    The company recently merged with British company Alliance Boots which brought about a lot of changes. In an effort to keep the profits on track toward their goal of $130 BILLION by 2016, 76 stores were closed across the country. Hundreds of people were DISPLACED, DEMOTED, or LEFT the company. They changed the structure if their management, so some people who used to be considered managers were CUT their titles and nearly 30% of their pay. Although I am happy to have gained experience in every department, my PAY HAS STAYED THE SAME. They will diversify their employees so they can get more done without affecting payroll. RAISES are MINUSCULE and not based on a sliding scale of performance. There have so many CHANGES in the company over the past 2 years that employees can't keep up, let alone the customers.

    Advice to ManagementAdvice

    Bring the goals and expectations down to a realistic level. Take care of your workers because they take care of you. Listen when people have input on new policies and procedures.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    They are overall a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Walgreens

    Pros

    Extra cash, great benefits, willing to pay for business expenses.

    Cons

    Pay rates suck , raises suck as well

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Room to move up if you want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Floor Lead in Baltimore, MD (US)
    Current Employee - Shift Floor Lead in Baltimore, MD (US)

    I have been working at Walgreens full-time (more than 3 years)

    Pros

    Almost all store managers started as a cashier. If you go to your manager explain you want to move up and work towards it, odds are you'll get it within a year or two.

    Cons

    The new upper management is forcing stores to do things that most customers find annoying.

    Advice to ManagementAdvice

    At the store level you're pretty much screwed, stuck catering to a new board that has no idea what actually happens in the stores.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Used to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead in Orlando, FL (US)
    Former Employee - Shift Lead in Orlando, FL (US)

    I worked at Walgreens full-time (more than 8 years)

    Pros

    Job security. It usually takes a lot to get fired from Walgreens (unless you no-call/no-show), I have worked with people who did the bare minimum for years and they rarely got in trouble. Another pro is that the jobs themselves (ex. photo technician, cashier) are not hard. All you have to do is stay on task and keep working, not much to it. In order to get around hiring more people, many employees are cross-trained (ex. start as cashier, train also as photo tech, inventory system). Now it is an O.K. job for high school or part-time college students, and not much else.

    Cons

    This company has undergone a lot of change in the last few years, which benefited the bottom line and not much else. They lowered the pay for assistant managers (and also changed their title), so that position is barely worth the pay for the responsibility. It used to be you could make a career at Walgreens if you were dedicated and stayed for awhile, no longer. It's really competitive to get a promotion (favoritism may apply), and the pay is not good for the responsibility. Also, it takes a lot to get fired from Walgreens, so there is always at least one employee at every store who gets away with doing almost nothing. Lastly, the holidays, it can be miserable to work them. Be prepared to work at least two out of three of the following holidays: Thanksgiving, Christmas day (also eve), and New Years eve.

    Advice to ManagementAdvice

    Raise the pay for Shift Leads. It is outrageous that you changed the title from "Assistant Manager" to "Shift Lead", keeping the same responsibilities, and dropping the pay a few dollars an hour.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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